Battery pack and power

Cannot insert the battery pack into the camera.
  • Make sure the direction of the battery pack is correct, and insert it until the battery eject lever is locked.

Cannot turn on the camera.
  • After inserting the battery pack into the camera, it may take a few moments for the camera to power up.

  • Make sure that the battery pack is inserted correctly.

  • The battery pack will discharge by itself even if you do not use it. Charge the battery pack before use.

  • Check that the battery pack type is compatible. [Details]

The power turns off suddenly.
  • Depending on the camera and battery temperature, the power may turn off automatically to protect the camera. In this case, a message is displayed on the screen before the power turns off.

  • If you do not operate the camera for a certain period of time while the power is on and [Power Save] is set to [Standard] or [Max], the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again.

The remaining charge indicator is incorrect.
  • This is caused when you use the camera in an extremely hot or cold location.

  • Battery capacity decreases over time and through repeated use. If decreased usage time between charges becomes significant, it is probably time to replace it with a new one.

The charge lamp of the camera flashes while charging the battery.
  • Check that the battery pack type is compatible. [Details]

  • The charge lamp of the camera flashes infrequently when you use a battery pack that has not been used for a long time. In such cases, remove the battery pack from the camera and re-insert it.

The battery is not charged even if the charge lamp turns off and charging is finished.
  • This happens when you charge the battery pack in an extremely hot or cold location. Charge the battery pack within the proper charging temperature range of between 10°C to 30°C (50°F to 86°F).