Operation

• The volume level is set to zero.

• Turn the volume up.

• The headphone plug is not connected properly.

• If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• No songs or videos are stored on your Walkman.

• Follow the instructions in the displayed message, and transfer songs or videos from the computer.

• After prescribing the remedies above, if the problem still persists, press the RESET button of your Walkman [Details].

• The battery is consumed.

• Charge the battery fully [Details].

• If your Walkman does not react, even after charging the battery, press the RESET button to reset the Walkman [Details].

• No data is stored on your Walkman.

• Follow the instructions in the message, and transfer data from the computer.

• After transferring by drag-and-drop in Windows Explorer or Finder on Mac, data hierarchy levels do not correspond to your Walkman.

• Place the data in the correct place by drag-and-drop [Details].

• Transferred files are not in a playable format.

• For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

• The playback limitation period of the song has expired due to subscription conditions, etc.

• Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.

• The data may be damaged.

• Damaged data within a file may be recognized as a non-playable format. Delete the damaged data, and then transfer the non-damaged data from your computer again.

• You cannot delete songs, videos or photos on your Walkman.

• Delete them using the software you used to transfer the data, Windows Explorer, or Finder on Mac.

• Videos and photos in unsupported format may not be recognized by your Walkman and may not appear in a list [Details].

• If you rename a video file that is transferred from a computer to your Walkman, or move it to another folder, it may not be recognized by the Walkman and may not appear in a video list.

• The maximum number of files that can be displayed has been reached. The maximum number of files/folders is 10,000 for songs. The maximum number of playlists is 5,500. The maximum number of files is 1,000 for videos, and 8,000 for photos. Also, the maximum number of folders is 8,000 for photos in the photo folder list.

• Delete unnecessary data.

• Data was placed in the wrong location by drag-and-drop.

• Place the data in the correct place by drag-and-drop [Details].

• Available capacity is insufficient.

• Delete unnecessary data to increase free space on your Walkman.

• After transferring by drag-and-drop in Windows Explorer or Finder on Mac, data hierarchy levels do not correspond to your Walkman [Details].

• The built-in flash memory of your Walkman was formatted using Windows Explorer or Finder on Mac.

• Format the built-in flash memory on the Walkman [Details].

• The USB cable (supplied) was disconnected from your Walkman while data was being transferred.

• Transfer usable files back to your computer and format the built-in flash memory on your Walkman [Details].

• The audio files are not in folders under the [MUSIC] folder.

• Place them in folders under the [MUSIC] folder by drag-and-drop.

• Your Walkman plays back songs only in the lists from which playback starts (album list, artist list, etc.) [Details].

• A device emitting radio signals, such as a mobile phone is being used near your Walkman.

• When using devices such as mobile phones, keep them away from the Walkman.

• Music data imported from CDs, etc., is damaged.

• Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage.

• Transferred files are not in a playable format. For details, see [Details].

• Some songs may not be played back, depending on certain file specifications.

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• Your Walkman is in the HOLD function.

• Press and hold the OPTION/PWR/HOLD button to cancel the HOLD function.

• Your Walkman contains moisture condensation.

• Wait a few hours to let the Walkman dry out.

• The remaining battery power is low or insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• If you charge the battery and nothing changes, press the RESET button to reset the Walkman [Details].

• Your Walkman is connected to the computer via USB connection.

• Disconnect the USB connection, then operate the Walkman.

• With your Walkman, there is no difference between stopping and pausing. When you press the button, appears and playback pauses/stops.

• The built-in flash memory of your Walkman was formatted using Windows Explorer or Finder on Mac.

• Format the built-in flash memory on the Walkman [Details].

• The supplied USB cable was disconnected from your Walkman while data was being transferred.

• Transfer usable files back to your computer and format the built-in flash memory on the Walkman [Details].

• After drag-and-drop in Windows Explorer or Finder on Mac, data hierarchy levels do not correspond to your Walkman [Details].

• Transferred files are not in a playable format. For details, see [Details].

• Songs or videos may not be played back, depending on the file format [Details].

• Photos may not be displayed, depending on the file size or the file format [Details].

• [AVLS (Vol. Limit)] is enabled.

• Disable [AVLS (Vol. Limit)] [Details].

• The headphone plug is not fully inserted.

• If the headphones are not connected correctly, sound will not be output properly. Insert the headphone plug into the jack until it clicks [Details].

• The remaining battery power is insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• The songs or video files that cannot be played are played.

• Play back another song or video file.

• Songs of a file format supported by your Walkman do not have cover art information. Thumbnails are displayed only when songs have cover art information and whose file format is supported by the Walkman.

• Transfer again using Windows Media Player 11, or another transfer capable software.

• Thumbnail name does not match its video, or the video is not in the correct location.

• Place a JPEG file of the same name as the video into the folder under the [VIDEO] folder.

• If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.

• If you have transferred a song without cover art to your Walkman, you cannot attach cover art to the song even if you transfer it once more along with its cover art.

• Delete the song from the Walkman, then transfer it to the Walkman again along with its cover art.

• Cover art information is not included with the data.

• The cover art only appears if cover art information is included.
  You can set cover art using Windows Media Player 11, or another transfer capable software for setting cover art. For details on operation, refer to the Help or maker of the software.

• Some cover art may not be displayed depending on its file format.

• The remaining battery is low or insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• If a malfunction occurs, your Walkman turns off, and then on again automatically.

• The computer was started or restarted with your Walkman connected to it.

• Reset the Walkman by pressing the RESET button of the Walkman [Details]. Disconnect the Walkman when you start or restart the computer.