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Top page > Other Information > Troubleshooting > Troubleshooting Tips

Troubleshooting Tips

Troubleshooting tips may help you quickly resolve technical issues.

  1. Charge the Reader completely.

  1. Reset the Reader.

Press the RESET button with a small pin or clip.
The screen will freeze; the Reader will not restart automatically.
Press the (Power) button, and the startup screen appears.
Note

  • The bookmarks, highlights, handwritten notes or the setting information may be deleted by resetting.

  • Do not push the RESET button with a breakable point, such as the graphite of a mechanical pencil. It can cause the RESET button to be blocked.

  1. Comprehensive support and troubleshooting information is available at the support PC Web site. See Details.

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