Top Page > Troubleshooting > Network Connection

Network Connection

Connection fails.

Check connections
- By verifying that you are using a straight cable for the LAN cable.
- By examining if the cable is connected firmly.
- By examining the connection between the TV and router.
Check settings
- By changing the IP Address for the DNS server.
- By contacting your Internet service provider.
- By specifying the IP Address of the router if you do not know the DNS of your Internet service provider.

No server is found, no list is retrieved, and playback fails.

Once server settings are changed, turn the TV off and on by pressing on the TV.
Run “Server Diagnostics”.
When using a PC as the server
- Check if the PC is turned on. Do not turn off the PC while accessing it.
- If the PC has security software installed, allow connections from external devices. For details, refer to the manual supplied with your security software.
- Stop the server application and restart it if the server is experiencing instability. If the server remains unstable, restart the PC.
- Reduce the number of applications running on the PC; the server may be overloaded.
- Reduce the amount of content; the server may be overloaded.

Changes on the server are not made correctly.

Sometimes changes are not applied to the TV display even though content has been added and/or deleted on the server. Go back up one level and try opening the folder or server again.

No photo, music, or video files are displayed.

Preliminary check
- Check that the connected device supports DLNA.
- Operations are not guaranteed for all servers. Also, operations differ depending on the features of the server and the content in question.
- Turn the connected device on.
Check connections by examining that the LAN cable or AC power cord (mains lead) of the server has been connected properly.
Check settings
- By examining that the connected device is registered under “Server Display Settings”.
- By checking if that the server is correctly configured.
- By confirming that the selected device is connected to the network and can be accessed.
- Press HOME, select > Network > Server Diagnostics. If Network > Network Set-up > View Network Status > IP Address Settings is set to “Auto”, it may take some time to recognise devices if there is no DHCP server.
- When playing content from your PC, adjust its firewall settings.

The TV cannot be found from a renderer-compatible device.

Check connections by examining that the LAN cable or AC power cord (mains lead) of the device has been connected properly.
Check connections or settings of the wireless LAN.
Check settings (Press HOME, then select > Network > Renderer.)
- By confirming that the “Renderer Function” is activated.
- By confirming that the connected device is registered under “Renderer Access Control”.

Wireless LAN connection fails or radio reception conditions are bad.

Check the installation location for the TV and wireless LAN router. Signal condition may be affected for the following reasons.
- Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
- There are floors or walls between the wireless LAN router and TV.
When using a USB Wireless LAN Adapter, move it to avoid signal interference by using an extension cable with base unit (optional accessory).

i-Manual online