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General
- Poor picture on “BRAVIA” Internet Video.
- Small picture on “BRAVIA” Internet Video.
- Certain Internet video programmes display a loss of detail, especially during fast-motion or dark scenes.
- Good picture quality but no sound on the Internet video content.
- You do not see many videos in the Internet Video Guide.
- Distorted picture and/or sound.
- TV turns off automatically.
- TV turns on automatically.
- Poor picture on “BRAVIA” Internet Video.
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- The quality of the video displayed on your TV depends on the quality of the video provided by the video content provider as well as your connected bandwidth.
- Small picture on “BRAVIA” Internet Video.
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- Press
/
to zoom in and out.
- Press
- Certain Internet video programmes display a loss of detail, especially during fast-motion or dark scenes.
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- Video quality and picture size vary and are dependent upon broadband speed and delivery by content providers.
- Good picture quality but no sound on the Internet video content.
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- Quality depends on content provided by the video content provider as well as your connected bandwidth.
- Due to the nature of Internet video, not all videos will contain sound.
- You do not see many videos in the Internet Video Guide.
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- Press the OPTIONS button and select categories to view more content.
- Distorted picture and/or sound.
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- Keep the TV away from electrical noise sources such as cars, hair-dryers or optional equipment.
- When installing optional equipment, leave some space between the equipment and TV.
- Check the antenna (aerial)/cable connection.
- Keep the antenna (aerial)/cable TV cable away from other connecting cables.
- TV turns off automatically.
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- Check if “Sleep Timer” is activated, or confirm the “Duration” setting of “On Timer”.
- Check if “Idle TV Standby” in “Eco” is activated.
- Check if “Presence Sensor” in “Eco” is activated.
- TV turns on automatically.
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- Check if “On Timer” is activated.
- Some input sources cannot be selected.
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- Select “Video Labels” and confirm the “Always” setting for the input sources.
- HDMI equipment does not appear on “HDMI Device Selection”.
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- Check that your equipment is compatible with “Control for HDMI” and the value of “Control for HDMI” is “On”.
- You cannot select “Off” in “Control for HDMI”.
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- You cannot select “Off” for any audio system compatible with “Control for HDMI”. If you want to change the audio output to the TV speaker, select Speakers > TV Speakers.
- Intelligent Presence Sensor is unintentionally activated.
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- Be sure that there is nothing within the detection range that causes the sensor to falsely recognise the audience, such as a poster on the wall.
- Be sure that there are no moving objects within the detection range that cause the sensor to falsely recognise the audience, such as a pendulum clock or curtains, for example.
- Intelligent Presence Sensor does not work correctly.
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- Check the performance level of the sensor displayed on the menu screen. “Presence Sensor”: Press HOME, then select
> System Settings > Eco > Presence Sensor. “Distance Alert” or “Position Control”: Press HOME, then select
> System Settings > Distance Alert/Position Control.
- Avoid placing any obstacles in front of the sensor.
- The sensor may not work properly if the ambient light is dark or the audience is backlit.
- The sensor only works when inputs other than a PC or broadcasts are displayed in full screen. The sensor may also not work properly when you are watching 3D content.
- The sensor may not recognise facial patterns depending on the circumstances (e.g., when the audience is looking down, lying motionless, or wearing face masks or glasses).
- Check the performance level of the sensor displayed on the menu screen. “Presence Sensor”: Press HOME, then select