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General

You cannot find a connected “BRAVIA” Sync HDMI device.
You cannot control a second AV receiver.
Poor picture quality on PC input.
Poor picture on “BRAVIA” Internet Video.
Small picture on “BRAVIA” Internet Video.
Certain Internet video programs display a loss of detail, especially during fast-motion or dark scenes.
Good picture quality but no sound on Internet video content.

You cannot find a connected “BRAVIA” Sync HDMI device.

Make sure that “Control for HDMI” is set up on both the TV and the optional equipment compatible with “BRAVIA” Sync.

You cannot control a second AV receiver.

Only one A/V receiver may be used with the “BRAVIA” Sync and “Control for HDMI” functions at one time.
The buttons on the remote control do not operate equipment with the “Control for HDMI” function.

Poor picture quality on PC input.

Poor picture on “BRAVIA” Internet Video.

The quality of the video displayed on your TV depends on the quality of the video provided by the video content provider as well as your connection bandwidth.

Small picture on “BRAVIA” Internet Video.

Certain Internet video programs display a loss of detail, especially during fast-motion or dark scenes.

Video quality and picture size vary and are dependent upon broadband speed and delivery by content providers.

Good picture quality but no sound on Internet video content.

Quality depends on content provided by the video content provider as well as your connection bandwidth.
Due to the nature of Internet video, not all videos will contain sound.

You do not see many videos in the Internet Video Guide.

Press the button and select categories to view more content.
Check the “Channel Block” ratings on the TV; some Internet content may be blocked based on the rating.

Wide Mode changes automatically.

The current “Wide Mode” setting is automatically replaced with the “4:3 Default” setting when you change the channel or video input, if “4:3 Default” in the “Screen” settings is set to anything other than “Off.” If you want to lock in “Wide Mode” selected with on the remote control, set “4:3 Default” to “Off” in the “Screen” settings.
Check the “Auto Wide” option in the “Screen” settings.

Suddenly the picture becomes small.

The picture gets smaller during commercials due to the method by which a provider broadcasts its content. When HD content channels switch to SD content (commercials), the picture may be small with a black border.
“Auto Wide” will not expand the picture during these content changes since the content information is regulated by the channel signal provider. You can manually change the “Wide Mode” if you prefer. This setting will remain in effect until you change the channel or input or manually change the “Wide Mode” again.

Black bands appear at the edges of the screen.

Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider).
Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen.
Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.
“Auto Wide” will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually change the “Wide Mode” to “Wide Zoom,” “H Stretch” or “Zoom” to fill the screen, which will remain in affect until you change the channel or inputs or manually change the “Wide Mode” again.

Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes.

This is due to the digital compression of the source content used by certain digital broadcasts and DVDs which may cause your TV’s screen to display less detail than usual, or cause artifacts (small blocks or dots, pixelations) to appear on your screen. These signal compressions are more visible and depend on the clarity and resolution of the TV.

Some digital cable channels are not displayed.

Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information.
The digital cable channel may be set to “Hidden” in the “Show/Hide Channels” setting.

Some photo, music or video files are not displaying from your USB device or DLNA Certified media server.

The accessible file or folder limit in a directory is 1,000 for USB and 30,000 for a DLNA Certified media server. This limit includes non-supported files or just folders. Files or folders are populated based on their time stamps. Photo, music files or folders exceeding the limit will not be displayed.

Photo images appear small on the screen.

Whether or not photo images can or cannot be displayed in full screen depends on the resolution or aspect ratio of the file.

Photo images or folders take time to display.

Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
The first time a camera is connected to the TV via USB cable, it may take up to a couple of minutes for the photos to display.

TV screen feels warm.

Due to the thin profile of this television, the heat generated by the LCD panel backlight and supporting electronics will be more noticeable. This is normal operation and not a cause for concern.

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