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Picture Symptoms: General

Picture quality is not as good as viewed at the store.

Picture quality depends on the signal content. See the specifications to display the best possible picture for that signal.

Dotted lines or stripes appear.

Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
If using the 300-ohm twin lead, move the excess lead away from the TV or try using the 75-ohm coaxial cable (not supplied) instead.

No color./Dark picture./Color is not correct./Picture is too bright.

Press , then select [Picture Adjustments] to make adjustments.
Adjust [Picture Mode] in [Picture Adjustments].
If you set [Power Saving] to [Low] or [High], black level will be enhanced.
If [Presence Sensor] is set to [Moderate], the screen darkens temporarily when the sensor does not recognize any facial patterns, or the picture turns off after no movement is detected for a preset time. (For Intelligent Presence Sensor-compatible models only.)

The screen alternates between dark and bright.

If [Presence Sensor] is set to [Moderate], the screen darkens temporarily when the sensor does not recognize any facial patterns, or the picture turns off after no movement is detected for a preset time. (For Intelligent Presence Sensor-compatible models only.)

Blurry picture or poor color.

Transporting the TV from a cold to a warm location or a sudden change in room temperature may cause moisture condensation, resulting in a blurry picture or poor color. Turn off your TV and wait a few hours before powering on again.

Wide Mode changes automatically.

When changing the channel or video input, if [4:3 Default] in [Screen] is not set to [Off], the current [Wide Mode] setting is automatically replaced with the [4:3 Default] setting. To lock in [Wide Mode] selected with on the remote control, set [4:3 Default] to [Off].
Check the [Auto Wide] setting in [Screen].

Suddenly the picture becomes small.

The picture becomes smaller during commercials due to the method used by a provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may be small with a black border.
[Auto Wide] will not expand the picture while the content switches, since the content information is regulated by the channel signal provider. You can manually change the [Wide Mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Wide Mode] setting again.

Black bands appear at the edges of the screen.

Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider).
Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen.
Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.
[Auto Wide] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually set [Wide Mode] to [Wide Zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide Mode] setting again.

Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes.

Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

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