Network Connectivity Test Results

The test results are “Failed”/“Failed”/“Failed”.

When using the wired LAN function, make sure that the cable is firmly connected.
When using the wireless LAN function, unplug the TV from the AC power, wait for a while, then plug it in again.

The router function of your router may be turned off. Turn it on and try again.
When using the wireless LAN function, check the items below:
- An incorrect security (WPA or WEP) key may have been entered. Make sure that the correct security key is entered.
- If you select a network (SSID) from the scan list, ensure that you select a correct network (SSID). If you enter an SSID manually, make sure that you enter the correct SSID.
- To find the correct security key and SSID, consult with the person who set up your network or refer to the router’s instruction manual or website, or consult the router’s manufacturer.
- If you configured the TV’s wireless LAN function to connect to a wireless router (or access point) at 5GHz, the connection with the wireless router is disconnected while [Wi-Fi Direct] is [On]. When you turn off [Wi-Fi Direct], the connection will automatically recover.

Your router (broadband router) may be incorrectly set up to connect to your Internet service provider (such as an incorrect PPPoE setting). To set up your router correctly, refer to the router’s instruction manual or website, or consult the router’s manufacturer. If you are uncertain about the set-up information of your provider (such as your account name and password), consult your provider.

Your TV uses only IPv6 to establish an Internet connection, and may not be able to use certain network functions. Your router (broadband router) or Internet service provider may support only IPv6. Refer to the router’s instruction manual or website, or consult the router’s manufacturer to check whether the router supports IPv4. If you are uncertain whether your contract includes the IPv4 connection, consult your provider.