Check these things first to troubleshoot your TV reception.

• Make sure that the antenna (aerial) cable is firmly connected to the TV.
• - Make sure that the antenna (aerial) cable is not loose or disconnected.
• - Make sure that the centre conductor of the antenna (aerial) cable connector is not bent.

Ghosting or double images appear.

• Check cable or antenna (aerial) connections.
• Check the antenna (aerial) location and direction.
• Set [Motionflow] to [Standard] or [Off]. (For [Motionflow] compatible models only.)

Only snow noise or a black picture appears on the screen.

• Check if auto tuning is performed.
• Check if the antenna (aerial) is broken or bent.
• Check if the antenna (aerial) has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).

There is picture or sound noise when viewing a TV channel.

• Perform [Fine Tune]/[AFT] to obtain better picture reception. (Option name differs depending on your region/country.)
• Set [Audio Filter] to [Off], [Low] or [High] to improve sound for analogue reception. ([Audio Filter] may not be available depending on your region/country.)
• Set [LNA] to [Off] to improve picture reception. ([LNA] may not be available depending on the situation/region/country.)

Noisy picture.

• Make sure that the antenna (aerial) is connected using a 75-ohm coaxial cable.
• Keep the antenna (aerial) cable away from other connecting cables.
• To avoid TV interference, make sure to use an undamaged antenna (aerial) cable.

Some channels are blank.

• The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
• The channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.

Poor reception or poor picture quality with digital terrestrial broadcasts.

• Change the position, direction and angle of the terrestrial television antenna (aerial) to maximise the antenna (aerial) signal level. Make sure that the direction of the antenna (aerial) is not changed unintentionally (such as by wind).
• If you are using a TV signal booster, adjust its signal gain.
• If equipment (such as a TV signal distributor) is connected between the antenna (aerial) and the TV, it may affect the TV reception. Directly connect the antenna (aerial) and the TV to check if the reception is improved.

You cannot view digital channels.

• Ask a local installer if digital transmissions are provided in your area.
• Upgrade to a higher gain antenna (aerial).

Poor reception or poor picture quality with satellite broadcasts. (Satellite compatible models only)

• Poor weather conditions can affect satellite broadcast systems. Wait for the weather to clear.

You cannot view satellite channels. (Satellite compatible models only)

• Ask a local installer if satellite services are provided in your area.
• Check your LNB device and settings.

Not all channels are tuned.

• Try to preset channels manually by configuring the settings in [Manual Programme Preset]. (Availability of [Manual Programme Preset] and its options may vary depending on the region/country/situation.)