Cannot transfer music files via HAP Music Transfer.
- Make sure that the HDD AUDIO PLAYER is turned on.
- Check the network connection.
- Make sure that the computer where the music files are stored is connected to the same network as the HDD AUDIO PLAYER.
- If the HDD AUDIO PLAYER is in normal standby mode, music files cannot be transferred via HAP Music Transfer. Set the HDD AUDIO PLAYER to the Network Standby mode.
- You may not be able to transfer files from HAP Music Transfer if your router is set to low power consumption mode. In this case, disable the low power consumption mode of your router. For details, refer to the operating manual of your router.
- Depending on your network environment the HDD AUDIO PLAYER may not be displayed in the Connection window. For details, refer to the help guide of HAP Music Transfer.
- Try transferring the music files to the HDD AUDIO PLAYER by dragging and dropping. For details, refer to “You want to transfer music files to the HDD AUDIO PLAYER by dragging and dropping but do not know how. (for Windows)” or “You want to transfer music files to the HDD AUDIO PLAYER by dragging and dropping but do not know how. (for Mac).”