Contents listWhat can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
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Find the symptoms of the issue in this manual, and try any corrective actions listed. [Details]
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Connect the headset to your computer to charge the battery. [Details]
You may be able to resolve some issues by charging the battery.
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Press the RESET button of the headset.
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Initialize the headset.
This operation resets volume setting, etc. and deletes all pairing information.
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Look up information on the issue on the customer support Web site.
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If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Initializing the headset
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Press and hold the POWER button for about 2 seconds to turn off the headset.
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Press and hold the POWER button and the
button together for about 7 seconds.
The indicator (blue) flashes 4 times, and the headset is reset to the default setting. All pairing information is deleted.
