Power and charging
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The headset is not turned on.
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Charge the battery of the headset.
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The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again.
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Charging cannot be done.
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Check that the micro-USB cable is connected to the headset and the computer firmly.
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Check that the computer is turned on.
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Check that the computer is not in standby, sleep or hibernation mode.
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Charging time is too long.
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Check that the headset and the computer are directly connected, not via a USB hub.
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The headset cannot be recognized by a computer.
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The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again.
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Check that the headset and the computer are directly connected, not via a USB hub.
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A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
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Try the USB connection procedure again in cases other than those stated above.