The surround sound effect is not obtained.

• Select “CINEMA” or “GAME” for the sound field mode.

• The sound being played is not a multi-channel signal.
  Depending on the audio output setting on the TV or HDMI device, multi-channel signals are down-mixed to 2-channel to be output. In this case, change the setting on the device so that a multi-channel signal is output.

• Set [TV+HP Audio OUT:] to [Off] on the menu of the processor.
  If it is set to [On], the audio output from the device connected to the processor is influenced by the TV specifications. If the TV has stereo speakers, the audio output from the connected device becomes stereo (2-channel), the same as that of the TV, even if you are playing multi-channel programs.

The MATRIX indicator does not turn on, or flashes.