Table of contents for symptoms and possible causes

• No sound

• No sound, no video

• No TV sound can be heard on the system.

• No sound is output from the TV or the AV amplifier connected to the HDMI OUT jack of the processor.

• No sound from the device connected to the AV amplifier is heard on the system.

• The CONTROL FOR HDMI switch is set to “MODE1,” but the headphone volume cannot be adjusted from the TV.

• The TV is turned on, but the processor does not turn on automatically.

• Wireless LAN of the TV is difficult to connect.

• Distorted or intermittent sound (sometimes with noise)

• Low sound

• The surround sound effect is not obtained.

• The MATRIX indicator does not turn on, or flashes.

• The audio is not played back in the desired audio format.

• The battery cannot be charged; the charge indicator flashes.

• No signal is output from the TV (OPT) OUT (THROUGH) jack of the processor.

• Beeps are heard from the headphones.

• No sound is heard from either the TV or the headphones.

• The menu screen does not appear on the TV.

• No sound (When devices are connected to the HDMI jacks)

• The power off interlock function does not work.

• The Control for HDMI function (“BRAVIA” Sync) does not work properly.

• The processor turns off when you turn off the TV.

No sound