Please access the following support home page to get the support information about your headset:

For customers in the U.S.A:

http://esupport.sony.com/

For customers in Canada:

http://esupport.sony.com/CA/

For customers in Latin America:

http://esupport.sony.com/LA/

For customers in European countries:

www.sony.eu/support

For customers in other countries/regions:

http://www.sony-asia.com/