Home Audio SystemCMT-SX7/SX7B

Manual update via a USB flash drive (when the update via a network has failed)

When [Cannot Download] and [Push POWER] appear alternately, the software update has failed. In this condition, the home audio system will not respond to any operation and no functions can be used, except the button operation. Follow the steps below to examine the home audio system’s condition, then complete the software update with an appropriate method.

  1. Press the button to turn off the power, then press the button again to turn on.
  2. Wait about three minutes (or until a network connection is established), then check the display window.
    • When [UPDATE] is displayed:

      The update is not complete, though the home audio system can be used normally. Turn the home audio system off again, then follow the instructions in the following link to complete the software update using a USB flash drive.

      Update method 3: Manual update via a USB flash drive

    • When [Update Retry] is displayed:

      The update has failed and the home audio system cannot be used. Proceed to the next step to update using a USB flash drive. The update procedure is different from “Update Method 3” and the following steps are required. In this case, the update cannot be performed via a network.

  3. If [Update Retry] is displayed, follow the steps below to update.
    1. Download the update file from the website below, then store it in a USB flash drive.

      For customers in Europe:

      http://www.sony.eu/support

      For customers in the USA:

      http://esupport.sony.com/US

      For customers in Canada:

      http://esupport.sony.com/CA/

      For customers in Russia and Ukraine

      http://support.sony-europe.com/

      For customers in other countries/regions:

      http://www.sony-asia.com/support

    2. While [Update Retry] is displayed, connect the USB flash drive to the (USB FRONT) port on the front of the home audio system.

      [Download] and [Update] appear continuously, then the standby indicator will light up in orange when updating starts. Do not operate the home audio system or the remote control during updating.

    3. When [Complete] appears, press to turn off the power, then press again to turn on.

Note

  • When you update using a USB flash drive, the update cannot be stopped. If the USB flash drive is removed or the home audio system is unplugged during the update, the home audio system will malfunction.
  • Updating normally takes 3 to 10 minutes.