If the speaker does not function as expected, try the following steps to resolve the issue.

• Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
• Connect the speaker to an AC outlet to charge the battery.

  You may be able to resolve some issues by charging the battery.

• Push the RESET button of the speaker.
• Initialize the speaker.

  This operation resets volume settings, etc., and deletes all pairing information.

• Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.