Getting Started

• Using the Help Guide
• Keeping the TV updated
• Introducing Android TV
• Basic Operations
• Support Site

Using the Help Guide

This Help Guide explains how to use this TV. Additionally, you can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions and specifications of this TV.

In this Help Guide, you can read the desired information in order or search for it directly. To search, select at the top of the screen.

Help Guide versions

There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen. You can check which Help Guide is currently displayed by looking at the title at the top of the screen.

1. Connect the TV to the Internet.
2. Select (A) to switch the Help Guide version.

Keeping the TV updated

The functions below are performed when the TV is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

• Download of data such as programme guides
• Software download (when [Automatic software download] is enabled)

Introducing Android TV

• Displaying the picture in a small screen
• Downloading apps from the Google Play
• Moving apps to a USB memory device
• Viewing Internet media
• Enjoying content from your mobile device on the TV with Google Cast
• Enjoying safe apps and video streaming services (Security & restrictions)
• Searching by using your voice

Displaying the picture in a small screen

You can display the picture that you are watching (TV programmes or content from HDMI-connected devices) as a small screen in the corner.

Displaying the picture as a small screen

1. Press the 快捷窗 button while watching a TV programme or content from an HDMI device, and then select [Picture-in-picture].
   The current picture is displayed as a small screen in the corner.

Closing the small screen or returning it to full screen

1. Press and hold the 主選單 button to display a list of recently used apps.
2. Close the small screen by selecting the desired button under the small screen, or return it to full screen (A).
   The image below is a visual representation and may vary from the actual screen.

A list of recently used apps (B) is displayed under the small screen.

Downloading apps from the Google Play

You can download apps from the Google Play to the TV, just like you do with smartphones and tablets.

1. Press the 主選單 button, then select [Google Play Store] under [Apps].
2. To install an app, select an app you want to download. The app will start downloading.

After downloading, the app is automatically installed and added. Its icon appears in the Home Menu, allowing you to launch it.

About paid apps

There are free apps and paid apps in the Google Play. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

1. Press the 主選單 button, select [Google Play Store] under [Apps], and then select [My Apps].
2. Select an app to be deleted, and then uninstall the app.

Moving apps to a USB memory device

Select within the text to jump to the related setting screen.

You can move downloaded apps to a USB memory device to increase the space available in the TV.

1. Connect a USB memory device to the TV.
2. Press the 主選單 button, select [Settings] — [Storage & reset] — the desired USB memory device.
3. Format it as an internal storage device.
4. When formatting is finished, press the 主選單 button, then select [Settings] — [Apps].
5. Select the app that you want to move to the USB memory device.
6. Select the USB memory device from the used storage. The app is moved to the USB memory device.

To remove a USB memory device

1. Press the 主選單 button, select [Settings] — [Storage & reset] — the desired USB memory device, and then select the option to remove it.

Viewing Internet media

You can use video streaming services such as YouTube and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu.

Enjoying content from your mobile device on the TV with Google Cast

Google Cast allows you to wirelessly cast content from your favourite websites and apps to your TV, directly from your computer or mobile device.

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
2. Launch a Google Cast supported app on the mobile device.
3. Select the (cast) icon in the app.
   The screen of the mobile device is displayed on the TV.

Enjoying safe apps and video streaming services (Security & restrictions)

Select within the text to jump to the related setting screen.

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programmes and videos.

1. Press the 主選單 button, then select [Settings] — then options such as [Security & restrictions] or [Parental lock (Broadcast)].

Searching by using your voice

The TV includes a Voice Search feature that enables you to search the Internet for content you’re looking for with your voice. Voice Search allows you to quickly input search queries without the use of the on-screen keyboard.

To search, simply press the 語音服務 button and speak into the microphone built into your remote control.

For details, please refer to Using the remote control.

Basic Operations

• Using the remote control
• Home menu
• Using the 興趣探索 button
• Using the Action Menu
• Selecting devices that are connected to the TV
• Identifying the status of the TV through illumination

Using the remote control

Select within the text to jump to the related setting screen.

You can operate many of the TV’s features by using the / / / and buttons.

For descriptions of the remote control buttons, refer to the Reference Guide.

1. Use the , , and buttons to “focus” on the desired item.
   
2. Press the centre of the button to select the item currently in focus.
   

To return to the previous screen

Press the 回上頁 button.

Using Voice Search (Voice Search supported models only)

For Voice Search supported models, the remote control has a built-in microphone. By speaking into the microphone, you can search for content on the Internet.

1. Press the 語音服務 button.
   The LED on the remote control will light up.
2. Speak into the built-in microphone.
   Speech examples may be displayed depending on your model.

When your voice is not being recognised

When your voice is not being recognised, make sure to activate the 語音服務 button on the remote control with the 語音服務 button, or register the remote control with the 語音服務 button to your TV.
To confirm these settings, press the 主選單 button, then select [Settings] — [Touchpad Remote Control settings]/[Voice Remote Control].
The setting displayed varies depending on your model.

Home menu

Select within the text to jump to the related setting screen.

The Home Menu allows you to search for content, provides content recommendations, and provides access to apps and settings. Available items vary depending on your region/country and the current screen.

Searching

You can search for various content by entering a search keyword using the on-screen keyboard or by voice. The availability of the remote control with a built-in microphone depends on your model/region/country.

1. Press the 主選單 button.
2. Select the microphone icon at the top of the screen.
3. Enter a search keyword by speaking into the microphone on the remote control, or by pressing the button and then using the on-screen keyboard.

Browsing for content, apps, or other items

1. Press the 主選單 button.
2. Select the desired item from the desired category.

Category list

Recommendations

This category shows content based on your history.

[Featured apps], [Apps] and [Games]

These categories provide access to apps (such as Video, Album, Music, and Screen mirroring) and games.

[Inputs]

You can select the input source from the list of connected devices and jacks (sockets), such as HDMI.

[Settings]

This category includes [Settings], [Network Settings], [Timers], and [Help].

Using the 興趣探索 button

You can use the 興趣探索 button to search for content (such as TV programmes and Internet content). The content that displays when pressing the 興趣探索 button varies depending on your model/region/country.

1. Press the 興趣探索 button.
2. Move the focus up or down to select the desired category.
3. Move the focus left or right to select the desired item.
4. Press the button to launch the selected item.

To change the settings of this function

1. Press the 興趣探索 button.
2. Move the focus down to the [Settings] category.
3. Select the desired item to change the settings.

Available options

[Show/Hide categories]

Select content categories to be shown in 興趣探索. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.

[Reorder categories]

Select a content category to reorder.

[Add channels to Favourites]

Add your favourite channels to 興趣探索.

[Add genre categories]

Add genres to create your own custom content category.

[Add keyword categories]

Add keywords to create your own custom content category.

[Display size]

Select the display size of the menu.

Using the Action Menu

By pressing the 快捷窗 button, a menu appears and provides quick access to the functions that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen.

1. Press the 快捷窗 button.
2. Move the focus left or right to select the desired category.
3. Move the focus up or down to select the desired item.
4. Press the button to launch the selected item.

Selecting devices that are connected to the TV

To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programmes after using such devices, you must switch the input.

1. Press the 輸入選擇 button repeatedly to select the connected device.

Switching from the Home Menu

1. Press the 主選單 button, then select the input source from [Inputs].

Identifying the status of the TV through illumination

• Illumination LED
• Illumination at the bottom of the screen

Illumination LED

You can identify the status of the TV by looking at how the illumination LED lights up.

White “on” or “blinking”	When the screen is off When the TV is turning on When receiving signals from the remote control When updating the software etc.
Cyan “blinking”	When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network etc.
Amber “on”	When the on timer is set When the sleep timer is set

Illumination at the bottom of the screen

You can identify the status of the TV by looking at how the bottom of the screen lights up.

Lights up in white	When picture off mode is set
Lights up in cyan	When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network etc.
Lights up in amber	When a timer is set

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

http://www.sony-asia.com/support/

Watching TV

• Watching TV programmes
• Watching in 3D (3D models only)
• Watching TV with two screens

Watching TV programmes

• Using the programme guide
• Understanding the information banner icons

Using the programme guide

You can quickly find your preferred programmes.

1. Press the 節目指南/電視節目指南 button to display the digital programme guide.
2. Select a programme to watch.
   The details of the programme are displayed.
3. Select [View] to watch the programme.

To use optional functions

1. While the programme guide is displayed, press the 快捷窗 button and then select the desired item.

Understanding the information banner icons

When changing the channel, an information banner appears briefly. The following icons may appear in the banner.

:

Data service (Broadcast application)

:

Radio service

:

Scrambled/Subscription service

:

Multilingual audio available

:

Subtitles available

:

Subtitles and/or audio available for the hearing impaired

:

Recommended minimum age for current programme(from 3 to 18 years)

:

Parental lock

:

Audio available for the visually impaired

:

Spoken subtitle audio available

:

Multi-channel audio available

Watching in 3D (3D models only)

• Understanding the basics of 3D TV (3D models only)
• Preparing your 3D glasses (3D models only)
• Watching TV in 3D (3D models only)

Understanding the basics of 3D TV (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

Recommended viewing distance for a 3D image

If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV. For the best viewing experience, we recommend that you sit directly in front of the TV.

TV and Active 3D Glasses communication range

Active 3D glasses communicate with the TV to show you images in 3D.

Your viewing position needs to be within the proper range. See the following diagrams. The working distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference.

• Overhead view
  
  1. 120°
  2. 1-6 m (3-20 ft.)
• Side view
  
  1. 45°
  2. 1-6 m (3-20 ft.)
  3. 30°

Caring for your glasses

• Wipe the glasses gently with a soft cloth.
• Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
• If using a chemically pretreated cloth, be sure to follow the instructions provided on the package.
• Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.

Preparing your 3D glasses (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.

For Passive 3D Glasses

If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses on.

For Active 3D Glasses

If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you need to register them to your TV. Follow the steps below.

1. Remove the battery’s insulation sheet.
   
2. Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV.
3. Press and hold the (Power) button/indicator on the glasses for 2 seconds.
   

   The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears in the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds.

   If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above.

4. Put the Active 3D Glasses on.

From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press the (Power) button/indicator.

Watching TV in 3D (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs.

To watch in 3D, connect a 3D-compatible device directly to the TV via an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

1. Prepare the 3D Glasses.
2. Display the 3D content on the TV screen.
3. Put the 3D Glasses on.
   You should now be able to watch 3D images. If no 3D effect is achieved, perform the following steps.
4. Press the 快捷窗 button, then select [3D].
5. Select the [3D display] mode to suit the displayed content. Depending on the input signal or format, [3D (Side‑by‑Side)]/[3D (Over-Under)] may not be selectable.

Watching TV with two screens

You can enjoy two video sources at the same time by displaying an HDMI-connected device and a TV programme (Built-in Tuner) in two screens.

Displaying in two screens

To watch with two screens, display the source of a device connected by HDMI, and then display the TV source (Built-in Tuner).

1. Display the input screen of the desired connected device.
2. Press the 快捷窗 button, and select [Twin Picture].

The sound of the source displayed with the green focus is output from the TV.

To switch to the sound of the other source

1. Press the 快捷窗 button, and select [Switch active screen].

To return to single picture display

1. Press the 快捷窗 button, and select [Single picture].

Using the TV with Other Devices

• USB devices
• Blu-ray and DVD players
• Smartphones and tablets
• Computers, cameras, and camcorders
• Audio system
• Bluetooth devices
• Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices (4K models only)

USB devices

• Playing content stored on a USB device
• Information about USB devices used for storing photos and music
• Supported files and formats

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1. If the USB device connected to the TV has a power switch, turn it on.
2. Press the 主選單 button, then select the desired item.
   Select [Album] to view photos, [Music] to play music, and [Video] to play movies.
3. Press the button and select [Folders] from the menu that is displayed.
4. Browse the list of folders and files and select the desired file.
   Playback starts.

To check the supported file formats

• Supported files and formats

Information about USB devices used for storing photos and music

• The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
• When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
• If your digital still camera does not work with your TV, try the following:
  • Set the USB connection settings on your camera to “Mass Storage”.
  • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
• Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
• It may take a long time to display a photo, depending on the file or settings.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.

Supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Photos

Use case : USB / Home Network

Other supported files and formats

• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Music

Use case : USB / Home Network

mp4

3gpp

Asf

Other

• ^*1 The use case of LPCM is Home Network only.
• ^*2 The use case of WAV is 2ch only.

Other supported files and formats

• Photos
• Videos
• Audio sampling rates (for videos)
• External subtitles

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2TS

Extension : *.m2t

Subtitle Type : -

Extension : *.m2ts / *.mts

Subtitle Type : -

MP4 (*.mp4): For 4K models

Subtitle Type : External

• ^*1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Asf (*.asf / *.wmv)

Subtitle Type : External

MKV (*.mkv): For 4K models

Subtitle Type : Internal / External

3gpp (*.3gp / *.3g2)

Subtitle Type : External

MOV (*.mov)

Subtitle Type : External

WebM (*.webm)

Subtitle Type : Internal / External

Other supported files and formats

• Photos
• Music
• Audio sampling rates (for videos)
• External subtitles

Audio sampling rates (for videos)

Other supported files and formats

• Photos
• Music
• Videos
• External subtitles

External subtitles

Use case : USB

Other supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)

Blu-ray and DVD players

• Connecting a Blu-ray or DVD player
• Watching Blu-ray and DVD discs

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

1. Blu-ray/DVD player
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

Component video connection

Availability depends on your model/region/country.

If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a component video cable and an audio cable.

1. Blu-ray/DVD player
2. Component video cable (not supplied)
3. Audio cable (not supplied)

Composite connection

Availability depends on your model/region/country.

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.

1. Blu-ray/DVD player
2. Composite video/audio cable (not supplied)

If using an Analogue Extension cable

Availability depends on your model/region/country.

If you want to connect to another device by RCA cable, you can connect by using the Analogue Extension cable.

1. Blu-ray/DVD player
2. Analogue Extension cable (not supplied)
3. RCA Cable (not supplied)

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1. Turn on the connected Blu-ray/DVD player.
2. Press the 輸入選擇 button repeatedly to select the connected Blu-ray/DVD player.
3. Start playback on the connected Blu-ray/DVD player.

Smartphones and tablets

• Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models only)
• Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models only)

Select within the text to jump to the related setting screen.

The mark is located next to the HDMI 輸入 1/MHL port (for MHL supported 2K models) or the HDMI 輸入 2/MHL port (for MHL supported 4K models).

To connect a mobile device with MHL output

For 2K models, connect your mobile device to the TV’s HDMI 輸入 1/MHL port, using an MHL cable.

For 4K models, connect your mobile device to the TV’s HDMI 輸入 2/MHL port, using an MHL cable.

1. MHL mobile device
2. MHL cable (not supplied)^*

^* For 2K signals, be sure to use an authorised MHL 2 cable bearing the MHL logo.
For 4K models, be sure to use an authorised MHL 3 cable bearing the MHL logo. If your MHL mobile device supports 4K output, use an authorised MHL 3 cable.

To view content stored in a mobile device with MHL output

1. After connecting your mobile device, press the 主選單 button, then select the input the mobile device is connected to.

To switch to the MHL input automatically

1. Press the 主選單 button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [Auto input change (MHL)] — [On]. (Depending on the mobile device, the input may not switch automatically.) If the TV is in standby mode, it will not switch automatically.

To charge a mobile device

When the TV is on, the TV can charge a mobile device if it is connected using an MHL cable.

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Select within the text to jump to the related setting screen.

You can display the screen of a mobile device on the TV to view photos, videos or websites.

The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV. A wireless router (access point) is not necessary to use this function.

1. Smartphone
2. Tablet
3. Computer

1. Press the 輸入選擇 button, then select [Screen mirroring].
2. Operate your Screen mirroring compatible device to connect to the TV.
   When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV.
   For details, refer to the instruction manual of your device.

Computers, cameras, and camcorders

• Connecting a computer and viewing stored content
• Connecting a camera or camcorder and viewing stored content
• Computer video signal specifications

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

1. Computer
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

To check the video signal specifications

• Computer video signal specifications

To view content stored on a computer

After connecting the computer, press the 主選單 button, then select the input the computer is connected to.

To check the supported file formats

• Supported files and formats

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

1. Digital still camera
2. Camcorder
3. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

1. After connecting the digital still camera/camcorder, turn it on.
2. Press the 輸入選擇 button repeatedly to select the connected digital still camera/camcorder.
3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

• Supported files and formats

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

• 640 x 480, 31.5 kHz/60 Hz
• 800 x 600, 37.9 kHz/60 Hz
• 1024 x 768, 48.4 kHz/60 Hz
• 1152 x 864, 67.5 kHz/75 Hz (2K Full HD models or 4K models only)
• 1280 x 1024, 64.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1600 x 900, 56.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1680 x 1050, 65.3 kHz/60 Hz (2K Full HD models or 4K models only)
• 1920 x 1080, 67.5 kHz/60 Hz (2K Full HD models or 4K models only)^*

^* 1080p timing, when applied to the HDMI input, will be treated as video timing and not computer timing. This will affect the [Screen] settings in [Display]. To view computer content, set [Wide mode] to [Full], and [Display area] to [Full pixel](2K models) or [+1](4K models). ([Display area] is configurable only when [Auto display area] is disabled.)

Audio system

• Connecting an audio system
• Adjusting audio system-related settings

Connecting an audio system

See the illustrations below to connect an audio system such as an AV receiver or sound bar. After finishing the connection, configure the audio settings to play TV sound through the audio system (refer to the related topic link at the bottom of this page).

To connect an ARC capable audio system using an HDMI cable

If your audio system features HDMI output jacks (sockets), you can connect the TV to your audio system using an HDMI cable.

1. AV receiver or sound bar
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

To connect an audio system that is not ARC capable using an optical audio cable

You can connect the TV’s audio output to an audio system using an optical audio cable.

1. AV receiver or Sound bar
2. Optical audio cable (not supplied)

To connect an audio system using an audio cable

You can connect the TV’s audio output to an audio system using a stereo to RCA analogue audio cable.

1. AV receiver or Sound bar
2. Audio cable (not supplied)

Adjusting audio system-related settings

Select within the text to jump to the related setting screen.

When using the HDMI connection or optical audio connection

1. After connecting the TV to your audio system, press the 快捷窗 button, then select [Speakers] — [Audio system].
2. Turn on the connected audio system, then adjust the volume.
   If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

When using the audio cable connection

1. After connecting the TV to your audio system, press the 主選單 button, then select [Settings] — [Sound] — [Headphone/Audio out] — [Audio out (Fixed)].
2. Turn on the connected audio system, then adjust the volume.

Bluetooth devices

• Connecting a Bluetooth device
• Supported Bluetooth profiles

Connecting a Bluetooth device

Select within the text to jump to the related setting screen.

To pair the TV with a Bluetooth device

Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers.

Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound].

1. Turn the Bluetooth device on and put it in pairing mode.
   To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
2. Press the 主選單 button, then select [Settings] — [Bluetooth settings] — [Add device] to put the TV in pairing mode.
   A list of available Bluetooth devices will be displayed.
3. Select the desired device from the list, then follow the on-screen instructions.
   If you are prompted to enter a passcode, refer to the instruction manual of the device.
   After pairing is completed, the device connects to the TV.

Supported Bluetooth profiles

The TV supports the following profiles:

• HID (Human Interface Device Profile)
• HOGP (HID over GATT Profile)
• 3DSP (3D Synchronization Profile)^*
• SPP (Serial Port Profile)

^* Available depending on your model/region/country.

Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

• Connecting a wireless subwoofer (optional)
• Adjusting wireless subwoofer-related settings (optional)

Connecting a wireless subwoofer (optional)

You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound.

The availability of this feature depends on your model/region/country.
TVs that support the Wireless Subwoofer indicate “SWF-BR100” in the specifications section of the Reference Guide.

1. Wireless Transceiver
2. Wireless Subwoofer SWF-BR100
3. Audio cable

1. Connect the audio cable (supplied) to the Wireless Transceiver.
2. Connect the other end of the audio cable to the 聲音輸出 / jack (socket) of the TV.
3. Connect the Wireless Transceiver to the USB port of the TV.
   [Headphone/Audio out] is automatically set to [Subwoofer].
4. Position the Wireless Subwoofer and connect it to the AC power.
   We recommend that the Wireless Subwoofer be placed as close as possible to the TV.

Adjusting wireless subwoofer-related settings (optional)

Select within the text to jump to the related setting screen.

Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Sound] — [Sound].

The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences.

1. Press the 主選單 button, then select [Settings] — [Sound] — [Sound] — [Advanced settings] — [Sound mode related] — [Wireless Subwoofer].

Available Options

[Wireless Subwoofer level]

Adjusts the volume level of the Wireless Subwoofer.

[Cut off frequency (50-200Hz)]

Adjusts the cutoff frequency of the Wireless Subwoofer. All frequencies below the cutoff frequency are output to the Wireless Subwoofer.

[Phase]

Sets the phase polarity. Select the setting to suit your preference.

[Wireless Subwoofer sync]

Adjusts the time lag of the Wireless Subwoofer sound. If the sound produced by the Wireless Subwoofer is too late, use [+]; if it is too early, use [-].

[Reset Wireless Subwoofer settings]

Resets the Wireless Subwoofer settings to their initial values.

To set the power control method of the Wireless Subwoofer

1. Press the 主選單 button, then select [Settings] — [Sound] — [Sound] — [Wireless Subwoofer power].

BRAVIA Sync-compatible devices

• BRAVIA Sync overview
• Using features available for BRAVIA Sync-compatible devices
• Adjusting BRAVIA Sync settings

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, or a BRAVIA Sync-compatible device (e.g., smartphone, tablet) is connected with an MHL cable (MHL models only), you can operate the device with the TV’s remote control.

Using features available for BRAVIA Sync-compatible devices

The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV.
Press the 快捷窗 button, and select [Sync Menu].

Blu-ray/DVD player

• Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu.
• Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
• Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
• Controls menu operation ( / / / buttons), playback (e.g., button), and channel selection of the connected Blu-ray/DVD player through the TV’s remote control.

AV amplifier

• Automatically turns the connected AV amplifier on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV amplifier to output the TV’s sound.
• Automatically switches the sound output to the AV amplifier by turning the AV amplifier on when the TV is turned on.
• Automatically turns the connected AV amplifier off when you turn the TV off.
• Adjusts the volume ( +/– buttons) and mutes the sound ( button) of the connected AV amplifier through the TV’s remote control.

Video camera

• Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
• Automatically turns the connected video camera off when you turn the TV off.
• Controls menu operation ( / / / buttons), playback (e.g., button) of the connected video camera through the TV’s remote control.

Adjusting BRAVIA Sync settings

Select within the text to jump to the related setting screen.

1. Turn on the connected device.
2. To enable [BRAVIA Sync control], press the 主選單 button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
3. Activate BRAVIA Sync on the connected device.
   When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Auto devices off]

If disabled, the connected device does not turn off automatically when the TV is turned off.

[Auto TV on]

If disabled, the TV does not turn on automatically when the connected device is turned on.

[Auto input change (MHL)] (MHL supported models only)

If enabled, the TV input automatically switches to the corresponding device connected using an MHL cable.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.

[Device control keys]

Allows you to set buttons to control an HDMI or MHL (MHL supported models only) connected device.

[MHL charging during standby] (MHL supported models only)

If enabled, the TV can charge the connected MHL device when the TV is in standby mode.

To use the Sync Menu

1. Press the 同步選單/同步操控選單 button, then select the desired item in the Sync Menu.

Viewing pictures in 4K from compatible devices (4K models only)

• Viewing pictures in 4K resolution (4K models only)
• Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Viewing pictures in 4K resolution (4K models only)

A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160). You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI 輸入 of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network.

The availability of this function depends on your region/country.

1. Digital still camera
2. Camcorder
3. USB device
4. Network device

To view pictures stored on a USB device or network device in 4K resolution

1. Connect the USB device or network device to the TV.
2. Press the 主選單 button, then select [Album] — the USB device, server, or preset folder containing the file to play — the folder or file from the list.
   If you select a folder, select the file.

To view pictures stored on a digital still camera/camcorder

1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI 輸入 jack (socket) of the TV, using an HDMI cable.
2. Press the 輸入選擇 button repeatedly to select the connected device.
3. Set the connected device to 4K output.
4. Start playback on the connected device.

To check the supported file formats

• Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to [Enhanced format] to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality (4K models only) page.

Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Select within the text to jump to the related setting screen.

When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].

HDMI signal format

To change the HDMI signal format setting, press the 主選單 button, then select [Settings] — [External inputs] — [HDMI signal format].

Standard format

Standard HDMI format^*1 for normal use.

Enhanced format

High-Quality HDMI format^*1*2. Set only when using capable devices.

^*1 HDR included (HDR models only). HDR models have [HDR mode] in [Settings] — [Display] — [Picture] — [Advanced settings] — [Video options].
^*2 4K 60p 4:2:0 10bit, 4:4:4:, 4:2:2 etc.

Connecting to a Network

• Connecting to a network using a LAN cable
• Connecting to a network using a wireless connection
• Home network features

Connecting to a network using a LAN cable

Select within the text to jump to the related setting screen.

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network. Connect a LAN cable to your TV.

1. LAN cable
2. Computer
3. Modem with router functions
4. Internet

1. Set up your LAN router.
   For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).
2. Press the 主選單 button, then select [Settings] — [Network] — [Network setup] — [Easy].
3. Follow the on-screen instructions to complete the set-up.

Connecting to a network using a wireless connection

• Using Wi-Fi to connect the TV to your network
• Using Wi-Fi Direct to connect to the TV (no wireless router required)

Using Wi-Fi to connect the TV to your network

Select within the text to jump to the related setting screen.

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

1. Computer
2. Wireless router (access point)
3. Modem
4. Internet

1. Set up your wireless router (or access point).
   For details, refer to the instruction manual of your wireless router (or access point), or contact the person who set up the network (network administrator).
2. Press the 主選單 button, then select [Settings] — [Network] — [Network setup] — [Easy].
3. Follow the on-screen instructions to complete the set-up.

To turn off the built-in wireless LAN

To disable [Built-in Wi‑Fi], press the 主選單 button, then select [Settings] — [Network] — [Advanced settings] — [Built-in Wi‑Fi].

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Select within the text to jump to the related setting screen.

You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.

1. To enable [Wi‑Fi Direct], press the 主選單 button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Wi‑Fi Direct].
2. Select [Wi‑Fi Direct settings].
3. Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
   If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
4. Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.
5. Send content from the Wi-Fi Direct/Wi-Fi device to the TV.
   For details, refer to the instruction manual of the device.

If the connection does not succeed

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device.

To change the name of the TV shown on the connected device

Press the 主選單 button, then select [Settings] — [About] — [Device name].

To list connected devices/deregister devices

Press the 主選單 button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Advanced settings] — [Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the button. Then, select [Yes] in the confirmation display.

To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.

To change the band setting (for experts)

When your TV is not connected wirelessly to a router, you can select the wireless band for the Wi-Fi Direct function. Press the 主選單 button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Advanced settings] — [Band setting].

[Auto]

Normally use this option. It automatically selects an appropriate band for the Wi-Fi Direct function.

[Auto (2.4GHz band)]

Use this option when connecting with devices that support 2.4GHz only. This option may support more devices than other options.

[Auto (5GHz band)]

Use this option when connecting with devices that support 5GHz. This option may improve video streaming quality.

Note that when you select this option, the TV cannot connect with devices that support 2.4GHz only.

[Manual]

Use this option to select a specific wireless channel.

Home network features

• Adjusting home network settings
• Playing content from a computer
• Playing content from a media server

Adjusting home network settings

Select within the text to jump to the related setting screen.

You can adjust the following home network settings.

To check the server connection

Press the 主選單 button, then select [Settings] — [Network] — [Home network setup] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Press the 主選單 button, then select [Settings] — [Network] — [Home network setup] — [Renderer] — the desired option.

[Renderer function]

Enable the renderer function.

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly.

[Renderer access control]

• Select [Automatic access permission] to access the TV automatically when a controller accesses the TV for the first time.
• Select [Custom settings] to change the access permission settings of each controller.

Playing content from a computer

You can play photo/music/video files stored on a server (e.g., computer) that is connected to the same home network that the TV is connected to.

1. Computer (Server)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Press the 主選單 button, then select [Album], [Video], or [Music] — the server containing the file to play — the folder or file from the list.
   If you select a folder, select the desired file.
   Playback starts.

To check the supported file formats

• Supported files and formats

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly. The controller should also be renderer-compatible.

1. Digital still camera (Controller)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Operate the controller to start playing the content on the TV screen.

Settings

• Configuring the TV
• Setting a timer

Configuring the TV

• [TV]
• [Network & Accessories]
• [System Preferences]
• [Personal]
• [Accounts]

[TV]

Select within the text to jump to the related setting screen.

Press the 主選單 button, then select [Settings] — [TV] — the desired option.

[Network & Accessories]

Select within the text to jump to the related setting screen.

Press the 主選單 button, then select [Settings] — [Network & Accessories] — the desired option.

[System Preferences]

Select within the text to jump to the related setting screen.

Press the 主選單 button, then select [Settings] — [System Preferences] — the desired option.

[Personal]

Select within the text to jump to the related setting screen.

Press the 主選單 button, then select [Settings] — [Personal] — the desired option.

Available options

[Location]

Configures the location settings to acquire the user location.

[Security & restrictions]

Configures the security settings such as passwords.

[Parental lock (Broadcast)]

Configures the parental lock settings for broadcasts and other items.

[Parental lock (Streaming channels)]

Configures the parental lock settings for streaming channels.

[Accounts]

Select within the text to jump to the related setting screen.

Press the 主選單 button, then select [Settings] — [Accounts] — the desired option.

Setting a timer

To set the on timer

On timer automatically turns on the TV at a specific time, such as when a programme that you want to watch comes on. It also allows you to use the TV as an alarm clock.

1. Press the 主選單 button, then select [Timers] — [On timer] — the desired option.

To set the sleep timer

Sleep timer automatically turns off the TV after a preset time.

1. Press the 主選單 button, then select [Timers] — [Sleep timer] — the desired option.

Troubleshooting

• Start here Experiencing trouble? Start here.
• Picture (quality)/screen
• Keyboard
• Broadcast reception
• Sound
• Network (Internet/home)/apps
• Remote control/accessories
• Power
• Connected devices
• Illumination LED

Start here

• Self diagnostics
• Software updates
• If a full reset (restart) of the TV is required

Self diagnostics

Select within the text to jump to the self diagnostics screen.

How to check if the TV is working properly.

• Press the 主選單 button, then select [Self diagnostics] under [Help].

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

To turn on automatic software download

To enable [Automatic software download], press the 主選單 button, then select [Help] — [System software update] — [Automatic software download].

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for update by USB storage device on the website.

For more about the support site, please see the Support Site page.

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working, try the following procedure.

Press and hold the power button on the remote control for about 5 seconds. The TV will turn off and then restart automatically after a short time.
Your personal settings and data will not be lost after the TV restarts (it is the same as unplugging the AC power cord (mains lead)).

Picture (quality)/screen

• Picture quality is not as good as viewed at the store.
• Distorted picture.
• The screen flickers.
• No colour/Dark picture/Colour is not correct/Picture is too bright.
• Dark screen. How to brighten the screen.
• Colour is not correct. How to adjust the colour tone.
• Screen format/wide mode changes automatically.
• The screen suddenly changes to a video you do not recognise while watching TV.
• Suddenly the picture becomes small.
• Black bands appear at the edges of the screen.
• There are banners/tickers at the top or bottom of the screen.
• 3D pictures are not displayed. The 3D effect is weak. (3D models only)
• Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
• You cannot turn off 3D display while watching 3D content. (3D models only)
• The message [3D signal is detected.] automatically appears when 3D signal is detected. (3D models only)
• A message about an app asking for permission to access a TV function is displayed.

Picture quality is not as good as viewed at the store.

Select within the text to jump to the related setting screen.

• Picture quality depends on the signal content.
• The picture quality may improve if you change it in [Display] under [Settings].

Distorted picture.

Select within the text to jump to the related setting screen.

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• When installing an optional device, leave some space between the device and the TV.
• Press the 快捷窗 button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Display] — [Picture] — [Advanced settings] — [Motion].
• Change the current setting of [Film mode] to another setting.
  Press the 快捷窗 button, then select [Picture] — [Advanced settings] — [Motion] — [Film mode].
• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.

The screen flickers.

Select within the text to jump to the related setting screen.

• Press the 快捷窗 button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Standard]. (For [Motionflow] compatible models only)

[Motionflow] compatible models have [Motionflow] in [Settings] — [Display] — [Picture] — [Advanced settings] — [Motion].

No colour/Dark picture/Colour is not correct/Picture is too bright.

Select within the text to jump to the related setting screen.

• Press the 快捷窗 button, then select [Picture] to make adjustments.
• Press the 快捷窗 button, then select [Picture] — [Advanced settings] — [Reset].
• If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the 主選單 button, then select [Settings] — [Power] — [Eco] — [Power saving].

Dark screen. How to brighten the screen.

• Press the 快捷窗 button, select [Picture] — [Advanced settings], and adjust [Brightness] or [Contrast].
• Check the [Power saving] option setting in [Eco]. If it is [Low] or [High], the screen darkens. Select [Power] — [Eco], and set [Power saving] to [Off] to brighten the screen.

Colour is not correct. How to adjust the colour tone.

• Press the 快捷窗 button, select [Picture] — [Advanced settings], and adjust [Hue] or [Colour temperature].
• To deepen the colour tone, adjust [Colour] or [Live Colour]. Press the 快捷窗 button, and then select [Picture] — [Advanced settings].

Screen format/wide mode changes automatically.

• When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide].

The screen suddenly changes to a video you do not recognise while watching TV.

Select within the text to jump to the related setting screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the 快捷窗 button on the remote control and select [Suspend Demo]. Then, press the 主選單 button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

Suddenly the picture becomes small.

• The picture becomes smaller during commercials due to the method used by the provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may become small with a black border.
• [Auto wide] in [Screen] will not expand the picture while the content switches since the content information is regulated by the channel signal provider. You can manually change the [Wide mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again.

Black bands appear at the edges of the screen.

• Some wide screen programmes are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programmes with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your programme provider).
• Programmes in 4:3 aspect ratio will have bands on the left and right sides of the screen.
• Programmes broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.
• [Auto wide] in [Screen] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually set [Wide mode] to [Wide zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again.
• Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-top box for more information.

There are banners/tickers at the top or bottom of the screen.

Select within the text to jump to the related setting screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the 快捷窗 button on the remote control and select [Suspend Demo]. Then, press the 主選單 button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

3D pictures are not displayed. The 3D effect is weak. (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

• If two pictures are displayed side-by-side, press the 快捷窗 button, then select [3D] — [3D display] — [3D (Side‑by‑Side)].
  If two pictures are displayed one above the other, press the 快捷窗 button, then select [3D] — [3D display] — [3D (Over-Under)].
• If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again.
• Perceived 3D effect may vary from person to person.

For 4K models

• 3D signal of 4K cannot be displayed.
• For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen.

For Active 3D Glasses models

• Be sure that there are no obstacles between the TV and the Active 3D Glasses.
• Replace the battery in the Active 3D Glasses.
• Be sure that the Active 3D Glasses are powered on.
• It is necessary to register your Active 3D Glasses to the TV before use. To use the glasses with another TV, it is necessary to re-register. Turn off the glasses before re-registering.
• Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2.4GHz band. In this case, try to register again.
• If a device that is not 3D-compatible (such as a home theatre system) is connected between the TV and a 3D-compatible device, the TV will not display 3D pictures. Connect the 3D-compatible device directly to the TV via an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

• Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [Settings] — [Display] — [3D settings] — [3D depth adjustment].

You cannot turn off 3D display while watching 3D content. (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

• For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player).

The message [3D signal is detected.] automatically appears when 3D signal is detected. (3D models only)

Select within the text to jump to the related setting screen.

3D models have [3D settings] in [Settings] — [Display].

• Deactivate the [3D signal notification] setting. Press the 主選單 button, then select [Settings] — [Display] — [3D settings] — [3D signal notification] — [Off].

A message about an app asking for permission to access a TV function is displayed.

Select within the text to jump to the related setting screen.

• Select whether to allow or deny the app access to the displayed function.
• You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the 主選單 button, select [Settings] — [Apps] — [App permissions] — the desired TV function.

Keyboard

You cannot operate the current screen after the on-screen keyboard is displayed.

• To return to operation of the screen behind the on-screen keyboard, press the 回上頁 button on the remote control.

Broadcast reception

• Check these things first to troubleshoot your TV reception.
• Block noise or an error message appears and you cannot watch broadcasts.
• Ghosting or double images appear.
• Only snow noise or a black picture appears on the screen.
• There is picture or sound noise when viewing an analogue TV channel.
• Some channels are blank.
• Poor reception or poor picture quality with digital broadcasts.
• You cannot view digital channels.

Check these things first to troubleshoot your TV reception.

• Make sure that the antenna (aerial) cable is firmly connected to the TV.
  • Make sure that the antenna (aerial) cable is not loose or disconnected.
  • Make sure that the cable or cable connector of antenna (aerial) is not damaged.

Block noise or an error message appears and you cannot watch broadcasts.

• Make sure that the antenna (aerial) cable is connected to the correct ports (at the TV/connected devices/wall).
• Make sure that the cable is not old or that the inside of the connector is not short-circuited.

Ghosting or double images appear.

Select within the text to jump to the related setting screen.

• Check cable or antenna (aerial) connections.
• Check the antenna (aerial) location and direction.
• Press the 快捷窗 button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off].
  (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Display] — [Picture] — [Advanced settings] — [Motion].

Only snow noise or a black picture appears on the screen.

• Check if auto tuning is performed.
• Check if the antenna (aerial) is broken or bent.
• Check if the antenna (aerial) has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).

There is picture or sound noise when viewing an analogue TV channel.

Select within the text to jump to the related setting screen.

• Check the [Manual programme preset] settings.

  Press the 主選單 button, then select [Settings] — [Channel setup] — [Analogue setup] — [Manual programme preset].

  • Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending on your region/country.)
  • Set [Audio filter] to [Off], [Low] or [High] to improve sound for analogue reception.
• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna (aerial) cable away from other connecting cables.

Some channels are blank.

• The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
• The channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.

Poor reception or poor picture quality with digital broadcasts.

• Change the position, direction and angle of the terrestrial television antenna (aerial) to maximise the antenna (aerial) signal level. Make sure that the direction of the antenna (aerial) is not changed unintentionally (such as by wind).
• If you are using a TV signal booster, adjust its signal gain.
• If equipment (such as a TV signal distributor) is connected between the antenna (aerial) and the TV, it may affect the TV reception. Directly connect the antenna (aerial) and the TV to check if the reception is improved.

You cannot view digital channels.

• Ask a local installer if digital transmissions are provided in your area.
• Upgrade to a higher gain antenna (aerial).

Sound

• No sound but good picture.
• Audio noise.
• No audio or low audio with a home theatre system.
• Distorted sound.
• Headphone volume cannot be adjusted.
• You want to output sound from both the headphones and the TV speakers.

No sound but good picture.

• Check the volume control.
• Press 靜音 or 音量 + button to cancel muting.
• Press the 快捷窗 button, then select [Speakers] — [TV speakers].
  If it is set to [Audio system], the TV speakers only output key tones or system sounds.

Audio noise.

• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna (aerial) cable away from other connecting cables.
• To avoid TV interference, make sure to use an undamaged antenna (aerial) cable.

No audio or low audio with a home theatre system.

• Press the 快捷窗 button, then select [Speakers] — [Audio system].
• Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Sound] setting.
• If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM].
• Depending on your model, if [Speakers] is set to [TV speakers] and [Hi‑Res up‑scaling (DSEE HX)] is set to [Auto], 光纖數位聲音輸出 is muted.
• Set [Digital audio out volume] to Max in the [Sound] setting.
• When using HDMI input with Super Audio CD or DVD-Audio, 光纖數位聲音輸出 may not provide an audio signal.

Distorted sound.

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices.
• When installing an optional device, leave some space between the device and TV.
• Set [Audio filter] to [Low] or [High] to improve sound for analogue reception. ([Audio filter] may not be available depending on your region/country.)

Headphone volume cannot be adjusted.

• If you cannot adjust the headphone volume with the 音量 +/- buttons, press the 快捷窗 button and select [Headphone volume].

You want to output sound from both the headphones and the TV speakers.

Select within the text to jump to the related setting screen.

• Press the 主選單 button, then select [Settings] — [Sound] — [Headphone speaker link] — [Off].

Bluetooth audio devices such as Bluetooth headphones cannot be used.

Network (Internet/home)/apps

• The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed.
• Sometimes video streaming quality is poor.
• Wi-Fi connection is lost or intermittent.
• Certain Internet video content displays a loss of detail.
• Good picture quality but no sound on Internet video content.
• Apps are inaccessible.
• The TV cannot access the Internet when IPv6 is set.
• Your TV cannot connect to the server.
• A message appears stating that the TV cannot connect to your network.
• You can connect to the Internet, but not to Google services.

The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed.

• Reset the wireless router.
• Select [[Manual entry]] to enter a network name (SSID).

Sometimes video streaming quality is poor.

• Quality depends on the original video provided by the video content provider and your connection bandwidth.
• The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router (access point), environmental interference, and the quality of the wireless router (access point). In this case, use a wired connection for the Internet, or try the 5GHz band.
• The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band.

Wi-Fi connection is lost or intermittent.

• Check the installation location of the TV and wireless router (access point). Signal condition may be affected by the following :
  • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  • There are floors or walls between the wireless router (access point) and TV.
  If the problem persists even after checking the above, try using a wired LAN connection.

Certain Internet video content displays a loss of detail.

• Video quality and picture size depend on broadband speed and delivery by video content providers.

Good picture quality but no sound on Internet video content.

• Quality depends on the original content provided by the video content provider and your connection bandwidth.
• Due to the nature of Internet video, not all videos will contain sound.

Apps are inaccessible.

• Check that the LAN cable or AC power cord (mains lead) of the router/modem ^* has been connected properly.
  ^* Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings.
• Try using apps later. The app content provider’s server may be out of service.

The TV cannot access the Internet when IPv6 is set.

Select within the text to jump to the related setting screen.

• IPv6 may not be supported, in which case set IPv6 to off.
  • Press the 主選單 button, then select [Settings] — [Network] — [Advanced settings] — [IPv6 setup] — [No].

Your TV cannot connect to the server.

Select within the text to jump to the related setting screen.

• Check the LAN cable or wireless connection to your server and your TV.
• Check if your network is properly configured on your TV.
• Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server.
• Perform [Server diagnostics] to check if your media server is properly communicating with the TV. Press the 主選單 button, then select [Settings] — [Network] — [Home network setup] — [Server diagnostics].

A message appears stating that the TV cannot connect to your network.

Select within the text to jump to the related setting screen.

• Check the current network settings and perform [Check Connection].
  Press the 主選單 button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].
  Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).
• Reconfigure your network settings by pressing the 主選單 button, then select [Settings] — [Network] — [Network setup].
• If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations. Press the 主選單 button, then select [Settings] — [Network] — [Advanced settings] — [Network status].

You can connect to the Internet, but not to Google services.

Select within the text to jump to the related setting screen.

• The date and time settings of this TV may be incorrect. Depending on the app such as Google Play or YouTube, you may not be able to connect to Google services if the time is incorrect.
  Press the 主選單 button, then select [Settings] — [Date & time] — [Automatic date & time] — [Use network time] to automatically adjust the time through the network.

Remote control/accessories

• The remote control does not operate.
• You cannot turn the Active 3D Glasses on. (3D models only)
• The LED indicator on the Active 3D Glasses blinks. (3D models only)

The remote control does not operate.

Select within the text to jump to the related setting screen.

• Press a button on the TV to determine if the problem is with the remote control or not.
• Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
• Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
  
  • Sliding type
    
  • Push-release type
    
• There may be poor contact between the battery and the remote control. Remove the batteries, then insert them again.
• Point the remote control at the remote control sensor located at the front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
• When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialise the system. Wait for about 10 to 20 seconds, then try again.
• When your voice is not being recognised, make sure to activate the 語音服務 button on the remote control with the 語音服務 button, or register the remote control with the 語音服務 button to your TV. To confirm these settings, press the 主選單 button, then select [Settings] — [Touchpad Remote Control settings]/[Voice Remote Control]. The setting displayed varies depending on your model. The 語音服務 button may not be available depending on your supplied remote control.

You cannot turn the Active 3D Glasses on. (3D models only)

• Replace the battery. (Applies only to TDG-BT400A/BT500A.)
  
  1. Press the unlock button with the tip of a pen, etc., and take out the battery case.
     
  2. Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again.
     
     1. CR2025 (-) side

The LED indicator on the Active 3D Glasses blinks. (3D models only)

• Lights up for 3 seconds: Indicates when turning on the glasses.
  
• Blinks every 2 seconds: Indicates the glasses are powered on.
• Blinks 3 times: Indicates the glasses have been powered off.
• Blinks green and yellow alternately: Indicates the glasses have started the registration process.
• Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the battery.

Power

• The TV turns off automatically.
• The TV turns on automatically.
• After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV.

The TV turns off automatically.

• The screen may have been turned off due to [Sleep timer] settings.
• Check the [Duration] setting of [On timer].
• Check if [Idle TV standby] in [Eco] is activated.
• The screen may have been turned off due to [Screen saver] settings.

The TV turns on automatically.

Select within the text to jump to the related setting screen.

• Check if [On timer] is activated.
• Disable the [Auto TV on] setting in [BRAVIA Sync settings].

After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV.

• When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialise the system. Wait for about 10 to 20 seconds, then try again.

Connected devices

• No picture from a connected device.
• You cannot select a connected device in the Home Menu.
• Certain programmes on digital sources display a loss of detail.
• Photo images or folders take time to display.
• You cannot find a connected BRAVIA Sync HDMI device.
• You cannot control a second AV receiver.
• The TV does not output picture and/or sound from the MHL device. (MHL supported models only)
• Some media files in the USB device or server are not displayed.
• The TV cannot be found by a Wi-Fi Direct device.
• Operation cuts out, or a device does not work.
• What kind of devices can be connected using the Screen mirroring function?
• The TV cannot connect to a Miracast device or Screen mirroring compatible device.
• Video or sound sometimes cuts out.
• Some paid content cannot be played.

No picture from a connected device.

Select within the text to jump to the related setting screen.

• Turn the connected device on.
• Check the cable connection between the device and TV.
• Press the 輸入選擇 button to display the list of inputs, then select the desired input
• Correctly insert the USB device.
• Make sure that the USB device has been properly formatted.
• Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
• If the connected device is connected to HDMI 輸入 2 or 3, connect it to HDMI 輸入 1 or 4.
• Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the 主選單 button, then select [Settings] — [External inputs] — [HDMI signal format].

You cannot select a connected device in the Home Menu.

• Check the cable connection.

Certain programmes on digital sources display a loss of detail.

• Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

Photo images or folders take time to display.

• Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
• Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display.

You cannot find a connected BRAVIA Sync HDMI device.

Select within the text to jump to the related setting screen.

• Check that your device is BRAVIA Sync-compatible.
• Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV.

You cannot control a second AV receiver.

• Only one BRAVIA Sync-compatible AV receiver can be used.

The TV does not output picture and/or sound from the MHL device. (MHL supported models only)

• Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.
• Check if your device supports MHL.
• Check if your TV supports MHL.
  The mark is located next to the HDMI 輸入 1/MHL port for MHL supported 2K models, or the HDMI 輸入 2/MHL port for MHL supported 4K models.

Some media files in the USB device or server are not displayed.

• Unsupported files may not be displayed.
• All the folders/files may not be displayed depending on the system status.

The TV cannot be found by a Wi-Fi Direct device.

Select within the text to jump to the related setting screen.

• Enable [Wi‑Fi Direct]. Press the 主選單 button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Wi‑Fi Direct].
• If the TV cannot be found even though [Wi‑Fi Direct] is enabled, set [Band setting] to [Auto (2.4GHz band)]. Press the 主選單 button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Advanced settings] — [Band setting] — [Auto (2.4GHz band)].

Operation cuts out, or a device does not work.

• Check if the device is turned on.
• Replace the batteries of the device.
• Re-register the device.
• Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
  If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
• The TV or device may not work on a metal rack due to wireless communication interference.
• For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices.
• When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate.

What kind of devices can be connected using the Screen mirroring function?

• Wi‑Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi‑Fi device to find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not guarantee a successful connection with all devices.
  

The TV cannot connect to a Miracast device or Screen mirroring compatible device.

Select within the text to jump to the related setting screen.

• If connecting a Miracast device (e.g., laptop) fails, press the 主選單 button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again.
• If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.
• If your device does not support 5GHz and you set the [Band setting] option to [Auto (5GHz band)], try changing it to [Auto].

Video or sound sometimes cuts out.

• Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
• Communication speed may change according to the distance or obstacles between devices, device configuration, radio wave condition, line congestion or the device you use. Communication may cut out due to the radio wave condition.

Some paid content cannot be played.

• The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards.
  Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards.

Illumination LED

• The illumination LED or bottom of the screen sometimes lights up.
• You want to disable the illumination LED so that it does not light up or blink.

The illumination LED or bottom of the screen sometimes lights up.

The illumination LED or the bottom of the screen lights up at various times such as during software updates .

Refer to Identifying the status of the TV through illumination for details.

You want to disable the illumination LED so that it does not light up or blink.

Select within the text to jump to the related setting screen.

You can turn it off. Press the 主選單 button, then select [Settings] — [Illumination LED] — [Off].

Index

TV programmes

Picture/display

Sound/voice

Remote control

Connections

External devices

Apps

File playback

Other