Getting Started

• Using the Help Guide
• Using the remote control
• Searching by voice
• Keeping the TV updated
• Introducing Android TV™
• Basic Operations
• Accessibility features
• Support Site

Using the Help Guide

This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions, specifications, and wall mounting of this TV.

In this Help Guide, you can read the desired information in order or search for it directly. To search, select at the top of the screen.

Help Guide versions

There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen. You can check which Help Guide is currently displayed by looking at the title at the top of the screen.

1. Connect the TV to the Internet.
2. Select (A) to switch the Help Guide version.

Using the remote control

You can operate many of the TV’s features by using the (Up) / (Down) / (Left) / (Right) and (Enter) buttons.

The shape and buttons of the remote control varies depending on your model/country/region.​

The included remote control varies depending on your model. For descriptions of the remote control buttons, refer to the Reference Guide.

1. Use the (Up), (Down), (Left) and (Right) buttons to “focus” on the desired item.
   
2. Press the center of the (Enter) button to select the item currently in focus.
   

To return to the previous screen

Press the BACK button.

Searching by voice

Select within the text to jump to the related settings screen.

Remote controls that support voice search have a (Microphone) button, and a built-in microphone. By speaking into the microphone, you can search for various content.

1. Press the (Microphone) button.
   The LED on the remote control will light up.
2. Speak into the microphone.
   Speech examples may be displayed depending on your model.
   

When you cannot search using your voice

Register the voice remote control that has the (Microphone) button to the TV again by pressing the HOME button and selecting [Settings] — [Touchpad Remote Control settings]/[Voice Remote Control].
If you have a Touchpad Remote Control, register it to the TV again.
The setting displayed varies depending on your model.

Keeping the TV updated

The TV acquires data such as program guides or downloads software (when [Automatic software download] is enabled) while it is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

Introducing Android TV™

• Displaying the picture in a small screen
• Installing apps from the Google Play Store
• Moving apps to a USB memory device
• Viewing Internet media
• Enjoying safe apps and video streaming services (Security & restrictions)

Displaying the picture in a small screen

You can display the picture that you are watching (TV programs or content from HDMI-connected devices) as a small screen in the corner.

The position of the small screen varies depending on your TV.

Displaying the picture as a small screen

1. Press the ACTION MENU button while watching a TV program or content from an HDMI device, and then select [Picture-in-picture].
   The current picture is displayed as a small screen in the corner.

Closing the small screen or returning it to full screen

Installing apps from the Google Play Store

You can install apps from the Google Play Store to the TV, just like you do with smartphones and tablets.

1. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list.
   If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
2. Select an app to install.

After downloading, the app is automatically installed and added. Its icon appears in the list of installed apps, allowing you to launch it.

About paid apps

There are free apps and paid apps in the Google Play Store. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

1. Press the HOME button, select (Apps icon) from the Home menu, select Google Play Store from the apps list, and select My Apps.
   If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
2. Select an app to be deleted, and then uninstall the app.

Moving apps to a USB memory device

Select within the text to jump to the related settings screen.

You can move downloaded apps to a USB memory device to increase the space available in the TV.

1. Connect a USB memory device to the TV.
2. Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory device.
3. Format it as an internal storage device.
4. When formatting is finished, press the HOME button, then select [Settings] — [Apps].
5. Select the app that you want to move to the USB memory device.
6. Select the USB memory device from the used storage. The app is moved to the USB memory device.

To remove a USB memory device

1. Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory device, and then select the option to remove it.

Viewing Internet media

You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu.

Enjoying safe apps and video streaming services (Security & restrictions)

Select within the text to jump to the related settings screen.

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos.

1. Press the HOME button, then select [Settings] — then options such as [Security & restrictions] or [Parental lock (Broadcast)]^*.

^* Displayed as [Parental lock] depending on your model.

Basic Operations

• Home menu
• Using the “Content Bar” (DISCOVER)
• Using the Action Menu
• Selecting inputs
• How the illumination LED lights up

Home menu

The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.

Search, Notifications, Inputs, Timers, and Settings (A)

(Microphone) / (On-screen keyboard):

Use the microphone on the remote control or the on-screen keyboard displayed on the TV to input keywords and search for various content.
For voice search, refer to the Searching by voice page.

(Notifications):

Displayed when there is a notification such as when there is a connection issue. The number indicates the number of notifications.

(Inputs):

Switches the input device connected to the TV.

(Timers):

Configure the [Timer] and [Sleep timer].
For details, refer to the Setting a timer page.

(Settings):

Configure various TV-related settings.
For details, refer to the Settings page.

Apps (B)

Display your favorite apps.

• If you select [Apps], a list of installed apps is displayed.
• Select [Add app to favorites] to add an app to favorites.
• If you select an added app and press and hold the (Enter) button on the remote control, you can change the sort order or remove a favorite.
• If you select a TV app, you can watch TV broadcasts or input.

Play Next (C)

Displays what you can watch next depending on the content.

Channels (D)

The rows under Apps (B) are called “Channels”. Here, you can watch recommended content from video streaming services.

Customize channels (E)

[Customize channels] is used to display or hide the selected channels.

Using the “Content Bar” (DISCOVER)

You can use the “Content Bar” to search for various content such as TV programs and Internet videos. The content displayed in the “Content Bar” varies depending on your model/region/country.

1. Press the DISCOVER button.
   The “Content Bar” is displayed at the bottom of the screen.
2. Move the focus up or down to select the desired category.
3. Move the focus left or right to select the desired item.
4. Press the (Enter) button to launch the selected item.

To change the settings of this function

1. Press the DISCOVER button.
   The “Content Bar” is displayed at the bottom of the screen.
2. Move the focus down to the [Settings] category.
3. Select the desired item to change the settings.

Available options

[Show/Hide categories]

Select content categories to be shown in DISCOVER. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.

[Reorder categories]

Select a content category to reorder.

[Add channels to Favorites]

Add your favorite channels to DISCOVER.

[Add genre categories]

Add genres to create your own custom content category.

[Add keyword categories]

Add keywords to create your own custom content category.

[Display size]

Select the display size of the menu.

[Sort TV channels]

Select the type of TV program sorting.

Using the Action Menu

By pressing the ACTION MENU button, a menu appears and provides quick access to the functions that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen.

1. Press the ACTION MENU button.
2. Move the focus left or right to select the desired category.
3. Move the focus up or down to select the desired item.
4. Press the (Enter) button to launch the selected item.

Selecting inputs

To use devices (such as a Blu-ray/DVD player ) connected to the TV, or to watch TV after such use, you will need to switch the input.

1. Press the INPUT button repeatedly to select the connected device.

Switching from the Home Menu

1. Press the HOME button, then select the input source from [Inputs].

How the illumination LED lights up

Certain colors will appear at the bottom center of your TV indicating a certain activity or status.

White “on” or “blinking”	When the screen is off When the TV is turning on When receiving signals from the remote control When updating the software etc.
Cyan “blinking”	When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network etc.
Amber “on”	When the on timer is set When the sleep timer is set etc.

Accessibility features

Select within the text to jump to the related settings screen.

This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.

Press the HOME button, then select [Settings] — [Accessibility] to configure the user assistive features.

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

• USA:
  http://www.sony.com/tvsupport
  http://www.sony.com/tvsupport
• Canada:
  http://www.sony.ca/support
  http://www.sony.ca/support
• Brazil:
  http://esupport.sony.com/BR/
  http://esupport.sony.com/BR/
• Latin America:
  http://esupport.sony.com/ES/LA/
  http://esupport.sony.com/ES/LA/

Watching TV

• Watching TV programs
• Watching in 3D (3D models only)
• Watching TV with two screens

Watching TV programs

• Using the program guide
• Using interactive broadcast TV services

Using the program guide

You can quickly find your preferred programs.

(This function is available only for digital broadcasts and depends on your region/country/settings.)

1. Press the GUIDE button to display the digital program guide.
2. Select a program to watch.
   The details of the program are displayed.
3. Select [View] to watch the program.

Using interactive broadcast TV services

Watching in 3D (3D models only)

• Understanding the basics of 3D TV (3D models only)
• Preparing your 3D glasses (3D models only)
• Watching TV in 3D (3D models only)

Understanding the basics of 3D TV (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

Recommended viewing distance for a 3D image

If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV. For the best viewing experience, we recommend that you sit directly in front of the TV.

TV and Active 3D Glasses communication range

Active 3D glasses communicate with the TV to show you images in 3D.

Your viewing position needs to be within the proper range. See the following diagrams. The working distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference.

• Overhead view
  
  1. 120°
  2. 1-6 m (3-20 ft.)
• Side view
  
  1. 45°
  2. 1-6 m (3-20 ft.)
  3. 30°

Caring for your glasses

• Wipe the glasses gently with a soft cloth.
• Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
• If using a chemically pretreated cloth, be sure to follow the instructions provided on the package.
• Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.

Preparing your 3D glasses (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.

For Passive 3D Glasses

If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses on.

For Active 3D Glasses

If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you need to register them to your TV. Follow the steps below.

1. Remove the battery’s insulation sheet.
   
2. Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV.
3. Press and hold the (Power) button/indicator on the glasses for 2 seconds.
   

   The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears on the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds.

   If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above.

4. Put the Active 3D Glasses on.

From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press the (Power) button/indicator.

Watching TV in 3D (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs.

To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

1. Prepare the 3D Glasses.
2. Display the 3D content on the TV screen.
3. Put the 3D Glasses on.
   You should now be able to watch 3D images. If no 3D effect is achieved, perform the following steps.
4. Press the ACTION MENU button, then select [3D].
5. Select the [3D display] mode to suit the displayed content. Depending on the input signal or format, [3D (Side‑by‑Side)]/[3D (Over-Under)] may not be selectable.

Watching TV with two screens

You can enjoy two video sources at the same time by displaying an HDMI-connected device and a TV program (Built-in Tuner) in two screens.

Displaying in two screens

To watch with two screens, display the source of a device connected by HDMI, and then display the TV source (Built-in Tuner).

1. Display the input screen of the desired connected device.
2. Press the ACTION MENU button, and select [Twin Picture].

The sound of the source displayed with the green focus is output from the TV.

To switch to the sound of the other source

1. Press the ACTION MENU button, and select [Switch active screen].

To return to single picture display

1. Press the ACTION MENU button, and select [Single picture].

Using the TV with Other Devices

• USB devices
• Blu-ray and DVD players
• Set-top box (cable/satellite box)
• Smartphones and tablets
• Computers, cameras, and camcorders
• Audio system
• Bluetooth devices
• Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices (4K models only)

USB devices

• Playing content stored on a USB device
• Information about USB devices used for storing photos and music
• Supported files and formats

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1. If the USB device connected to the TV has a power switch, turn it on.
2. Press the HOME button, select (Apps icon) from the Home menu, and select the content you want to watch from the app list.
   If the supplied remote control has an APPS button, you can press the APPS button to display the app list.
   Select [Album] to view photos, [Music] to play music, and [Video] to play movies.
3. Press the (Left) button and select the USB device name from the menu that is displayed.
4. Browse the list of folders and files and select the desired file.
   Playback starts.

To check the supported file formats

• Supported files and formats

Information about USB devices used for storing photos and music

• The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
• When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
• If your digital still camera does not work with your TV, try the following:
  • Set the USB connection settings on your camera to “Mass Storage”.
  • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
• Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
• It may take a long time to display a photo, depending on the file or settings.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.

Supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Photos

Use case : USB / Home Network

• ^*1 ARW is only to be used for playing back files.

Other supported files and formats

• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Music

Use case : USB / Home Network

mp4

Extension: *.mp4 / *.m4a

3gpp

Extension: *.3gp / *.3g2

Asf

Extension: *.wma

Other

Extension: *.mp3

Extension: *.wav

Extension: *.flac

• ^*1 The use case of LPCM is Home Network only.
• ^*2 The use case of WAV is 2ch only.

Other supported files and formats

• Photos
• Videos
• Audio sampling rates (for videos)
• External subtitles

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2TS

Extension : *.m2t

Subtitle Type : Internal (Except for Brazilian models) / External (For Brazilian models only)

Extension : *.m2ts / *.mts

Subtitle Type : External

MP4 (*.mp4): For 4K models

Subtitle Type : External

• ^*1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Asf (*.asf / *.wmv)

Subtitle Type : External

MKV (*.mkv): For 4K models

Subtitle Type : Internal / External

3gpp (*.3gp / *.3g2)

Subtitle Type : External

MOV (*.mov)

Subtitle Type : External

WebM (*.webm)

Subtitle Type : External

Other supported files and formats

• Photos
• Music
• Audio sampling rates (for videos)
• External subtitles

Audio sampling rates (for videos)

Other supported files and formats

• Photos
• Music
• Videos
• External subtitles

External subtitles

Use case : USB

Other supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)

Blu-ray and DVD players

• Connecting a Blu-ray or DVD player
• Watching Blu-ray and DVD discs

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.

Use a connection method below based on the terminals available on your TV.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. HDMI cable (not supplied)^*

^* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Component video connection

If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a component video cable and an audio cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Component video cable (not supplied)
3. Audio cable (not supplied)

Composite connection

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Composite video/audio cable (not supplied)

When using an Analog Extension cable

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Analog Extension cable (supplied)^*
3. RCA Cable (not supplied)

^* Whether the Analog Extension cable is supplied depends on your model/region/country.

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1. Turn on the connected Blu-ray/DVD player.
2. Press the INPUT button repeatedly to select the connected Blu-ray/DVD player.
3. Start playback on the connected Blu-ray/DVD player.

Set-top box (cable/satellite box)

• Connecting a Set-top box (cable/satellite box)
• Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

Connecting a Set-top box (cable/satellite box)

Connect the set-top box (cable/satellite box) to the TV.
Connect it to the terminals on your TV.
For details, refer to the Connecting a Blu-ray or DVD player page.

Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

• Connecting an IR Blaster (IR Blaster compatible models only)
• Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)

Connecting an IR Blaster (IR Blaster compatible models only)

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs].

The IR Blaster allows you to operate a set-top box (cable/satellite box) that is connected to the TV, with the TV’s remote control.

(IR Blaster compatible models may not be available depending on your model/country.)

For a USB type IR Blaster*

1. Set-top box (cable/satellite box)
2. IR Blaster cable

For a plug type IR Blaster*

1. Set-top box (cable/satellite box)
2. IR Blaster cable
3. IR Blaster jack (socket)

^* The shape of the supplied IR Blaster may vary depending on your model.

Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)

Select within the text to jump to the related settings screen.

Peforming [Set-top box control setup] in [IR Blaster setup] allows you to operate a cable/satellite box from the menu displayed by pressing the ACTION MENU button on the remote control.

1. Press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup] — [Set-top box control setup].
2. Follow the on-screen instructions.

Smartphones and tablets

• Enjoying content from your mobile device on the TV with Google Cast
• Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models only)
• Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Enjoying content from your mobile device on the TV with Google Cast

Google Cast allows you to wirelessly cast content from your favorite websites and apps to your TV, directly from your computer or mobile device.

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
2. Launch a Google Cast supported app on the mobile device.
3. Select the (cast) icon in the app.
   The screen of the mobile device is displayed on the TV.

Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models only)

Select within the text to jump to the related settings screen.

The (MHL) mark is located next to the HDMI IN 1/MHL port (for MHL supported 2K models) or the HDMI IN 2/MHL port (for MHL supported 4K models).

To connect a mobile device with MHL output

For 2K models, connect your mobile device to the TV’s HDMI IN 1/MHL port, using an MHL cable.

For 4K models, connect your mobile device to the TV’s HDMI IN 2/MHL port, using an MHL cable.

1. MHL mobile device
2. MHL cable (not supplied)^*

^* For 2K signals, be sure to use an authorized MHL 2 cable bearing the MHL logo.
For 4K models, be sure to use an authorized MHL 3 cable bearing the MHL logo. If your MHL mobile device supports 4K output, use an authorized MHL 3 cable.

To view content stored in a mobile device with MHL output

1. After connecting your mobile device, press the HOME button, then select the input the mobile device is connected to.

To switch to the MHL input automatically

1. Press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [Auto input change (MHL)] — [On]. (Depending on the mobile device, the input may not switch automatically.) If the TV is in standby mode, it will not switch automatically.

To charge a mobile device

When the TV is on, the TV can charge a mobile device if it is connected using an MHL cable.

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Select within the text to jump to the related settings screen.

You can display the screen of a mobile device on the TV to view photos, videos or websites.

The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV. A wireless router is not necessary to use this function.

1. Smartphone
2. Tablet
3. Computer

1. Press the INPUT button, then select [Screen mirroring].
2. Operate your Screen mirroring compatible device to connect to the TV.
   When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV.
   For details, refer to the instruction manual of your device.

Computers, cameras, and camcorders

• Connecting a computer and viewing stored content
• Connecting a camera or camcorder and viewing stored content
• Computer video signal specifications

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

1. Computer
2. HDMI cable (not supplied)^*

^* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

To check the video signal specifications

• Computer video signal specifications

To view content stored on a computer

After connecting the computer, press the HOME button, then select the input the computer is connected to.

To check the supported file formats

• Supported files and formats

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

1. Digital still camera
2. Camcorder
3. HDMI cable (not supplied)^*

^* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

1. After connecting the digital still camera/camcorder, turn it on.
2. Press the INPUT button repeatedly to select the connected digital still camera/camcorder.
3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

• Supported files and formats

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

• 640 x 480, 31.5 kHz/60 Hz
• 800 x 600, 37.9 kHz/60 Hz
• 1024 x 768, 48.4 kHz/60 Hz
• 1152 x 864, 67.5 kHz/75 Hz (2K Full HD models or 4K models only)
• 1280 x 1024, 64.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1600 x 900, 56.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1680 x 1050, 65.3 kHz/60 Hz (2K Full HD models or 4K models only)
• 1920 x 1080, 67.5 kHz/60 Hz (2K Full HD models or 4K models only)^*

^* 1080p timing, when applied to the HDMI input, will be treated as a video timing and not computer timing. This will affect the [Screen] settings in [Picture & Display]. To view computer content, set [Wide mode] to [Full], and [Display area] to [Full pixel](2K models) or [+1](4K models). ([Display area] is configurable only when [Auto display area] is disabled.)

Audio system

• Outputting audio from an audio system
• Connecting an audio system
• Adjusting an audio system

Outputting audio from an audio system

You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect.

• Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.)
• Connecting with a digital optical cable
• Connecting with an audio cable

For connection methods, refer to the Connecting an audio system page.

Connection using an HDMI cable

This device supports Audio Return Channel (ARC). You can use an HDMI cable to output audio from audio systems that support ARC.

For connection methods, refer to the Connecting an audio system page.

Connecting an audio system

See the illustrations below to connect an audio system such as an AV receiver or sound bar.

HDMI connection (ARC supported)

1. Connect the TV and audio system with an HDMI cable.
   Connect to the TV’s HDMI input terminal bearing the text “ARC”.
   
   
   
   1. AV receiver or sound bar
   2. HDMI cable (not supplied)^*

   ^* We recommend authorized Premium High Speed HDMI Cable(s) bearing the HDMI logo.

2. Adjusting an audio system

Digital optical cable connection

1. Connect the TV and audio system with a digital optical cable.
   Connect to the audio system’s digital optical input terminal.
   
   
   1. AV receiver or Sound bar
   2. Optical audio cable (not supplied)
2. Adjusting an audio system

Adjusting an audio system

Select within the text to jump to the related settings screen.

After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.

Adjusting an audio system connected with an HDMI cable or digital optical cable

1. After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system].
2. Turn on the connected audio system, then adjust the volume.
   If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

Bluetooth devices

• Connecting a Bluetooth device
• Supported Bluetooth profiles

Connecting a Bluetooth device

Select within the text to jump to the related settings screen.

To pair the TV with a Bluetooth device

1. Turn the Bluetooth device on and put it in pairing mode.
   To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
2. Press the HOME button, then select [Settings] — [Bluetooth settings] — [Add device] to put the TV in pairing mode.
   A list of available Bluetooth devices will be displayed.
3. Select the desired device from the list, then follow the on-screen instructions.
   If you are prompted to enter a passcode, refer to the instruction manual of the device.
   After pairing is completed, the device connects to the TV.

Supported Bluetooth profiles

Select within the text to jump to the related settings screen.

The TV supports the following profiles:

• HID (Human Interface Device Profile)
• HOGP (HID over GATT Profile)
• 3DSP (3D Synchronization Profile)^*
• SPP (Serial Port Profile)

^* Available depending on your model/region/country.

Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

• Connecting a wireless subwoofer (optional)
• Adjusting wireless subwoofer-related settings (optional)

Connecting a wireless subwoofer (optional)

You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound.

The availability of this feature depends on your model/region/country.
TVs that support the Wireless Subwoofer indicate “SWF-BR100” in the specifications section of the Reference Guide.

1. Wireless Transceiver
2. Wireless Subwoofer SWF-BR100
3. Audio cable

1. Connect the audio cable (supplied) to the Wireless Transceiver.
2. Connect the other end of the audio cable to the AUDIO OUT / (Headphone) jack (socket) of the TV.
3. Connect the Wireless Transceiver to the USB port of the TV.
   [Headphone/Audio out] is automatically set to [Subwoofer].
4. Position the Wireless Subwoofer and connect it to the AC power.
   We recommend that the Wireless Subwoofer be placed as close as possible to the TV.

Adjusting wireless subwoofer-related settings (optional)

Select within the text to jump to the related settings screen.

Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Sound] — [Sound adjustments].

The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences.

1. Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] — [Advanced settings] — [Sound mode related] — [Wireless Subwoofer].

Available Options

[Wireless Subwoofer level]

Adjusts the volume level of the Wireless Subwoofer.

[Cut off frequency (50‑200Hz)]

Adjusts the cutoff frequency of the Wireless Subwoofer. All frequencies below the cutoff frequency are output to the Wireless Subwoofer.

[Phase]

Sets the phase polarity. Select the setting to suit your preference.

[Wireless Subwoofer sync]

Adjusts the time lag of the Wireless Subwoofer sound. If the sound produced by the Wireless Subwoofer is too late, use [+]; if it is too early, use [-].

[Reset Wireless Subwoofer settings]

Resets the Wireless Subwoofer settings to their initial values.

To set the power control method of the Wireless Subwoofer

1. Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] — [Wireless Subwoofer power].

BRAVIA Sync-compatible devices

• BRAVIA Sync overview
• Using features available for BRAVIA Sync-compatible devices
• Adjusting BRAVIA Sync settings

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, or a BRAVIA Sync-compatible device (e.g., smartphone, tablet) is connected with an MHL cable (MHL models only), you can operate the device with the TV’s remote control.

Using features available for BRAVIA Sync-compatible devices

The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV.
Press the ACTION MENU button, and select [Sync Menu].

Blu-ray/DVD player

• Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu.
• Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
• Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
• Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button), and channel selection of the connected Blu-ray/DVD player through the TV’s remote control.

AV receiver

• Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound.
• Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on.
• Automatically turns the connected AV receiver off when you turn the TV off.
• Adjusts the volume (VOL +/– buttons) and mutes the sound (MUTING button) of the connected AV receiver through the TV’s remote control.

Video camera

• Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
• Automatically turns the connected video camera off when you turn the TV off.
• Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button) of the connected video camera through the TV’s remote control.

Adjusting BRAVIA Sync settings

Select within the text to jump to the related settings screen.

1. Turn on the connected device.
2. To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
3. Activate BRAVIA Sync on the connected device.
   When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Device auto power off]

If disabled, the connected device does not turn off automatically when the TV is turned off.

[TV auto power on]

If disabled, the TV does not turn on automatically when the connected device is turned on.

[Auto input change (MHL)] (MHL supported models only)

If enabled, the TV input automatically switches to the corresponding device connected using an MHL cable.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.

[Device control keys]

Allows you to set buttons to control an HDMI or MHL (MHL supported models only) connected device.

[Charge MHL during power off] (MHL supported models only)

If enabled, the TV can charge the connected MHL device when the TV is in standby mode.

To use the Sync Menu

1. Press the ACTION MENU button, select the Sync Menu, and select the desired item in the Sync Menu.
   

Viewing pictures in 4K from compatible devices (4K models only)

• Viewing pictures in 4K resolution (4K models only)
• Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Viewing pictures in 4K resolution (4K models only)

You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).

The availability of this function depends on your region/country.

1. Digital still camera
2. Camcorder
3. USB device
4. Network device

To view pictures stored on a USB device or network device in 4K resolution

1. Connect the USB device or network device to the TV.
2. Press the HOME button, select (Apps icon) from the Home menu, and from the app list select [Album] — the USB device, server, or preset folder containing the file to play — the folder or file from the list. If you select a folder, select the file.
   If the supplied remote control has an APPS button, press the APPS button.

To view pictures stored on a digital still camera/camcorder

1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable.
2. Press the INPUT button repeatedly to select the connected device.
3. Set the connected device to 4K output.
4. Start playback on the connected device.

To check the supported file formats

• Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality (4K models only) page.

Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Select within the text to jump to the related settings screen.

When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].

HDMI signal format

To change the HDMI signal format setting, press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format] .

Standard format

Standard HDMI format^*1 for normal use.

Enhanced format

High-Quality HDMI format^*1*2. Only set when using capable devices.

^*1 HDR included (HDR models only). HDR models have [HDR mode] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Video options].
^*2 4K 60p 4:2:0 10 bit, 4:4:4, 4:2:2 etc.

Connecting to a Network

• Connecting to a network using a LAN cable
• Connecting to a network using a wireless connection
• Home network features

Connecting to a network using a LAN cable

Select within the text to jump to the related settings screen.

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network.

Make sure to connect to the Internet or home network via a router.

1. LAN cable
2. Computer
3. Router
4. Modem
5. Internet

1. Set up your LAN router.
   For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).
2. Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy].
3. Follow the on-screen instructions to complete the set-up.

Connecting to a network using a wireless connection

• Using Wi-Fi to connect the TV to the Internet/Network
• Using Wi-Fi Direct to connect to the TV (no wireless router required)

Using Wi-Fi to connect the TV to the Internet/Network

Select within the text to jump to the related settings screen.

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

1. Computer
2. Wireless router
3. Modem
4. Internet

1. Set up your wireless router.
   For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
2. Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy].
3. Follow the on-screen instructions to complete the set-up.
   If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network. page.

To turn off the built-in wireless LAN

1. To disable [Built-in Wi‑Fi], press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Built-in Wi‑Fi].

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Select within the text to jump to the related settings screen.

You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.

1. Press the HOME button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings].
2. Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
   If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
3. Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.
4. Send content from the Wi-Fi Direct/Wi-Fi device to the TV.
   For details, refer to the instruction manual of the device.

If connection is not successful

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device.

To change the name of the TV shown on the connected device

Press the HOME button, then select [Settings] — [About] — [Device name].

To list connected devices/deregister devices

Press the HOME button, then select [Settings] — [Network] — [Wi‑Fi Direct] — [Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the (Enter) button. Then, select [Yes] on the confirmation screen.

To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.

Home network features

• Adjusting home network settings
• Playing content from a computer
• Playing content from a media server
• RVU statement (RVU compliant models only)

Adjusting home network settings

Select within the text to jump to the related settings screen.

You can adjust the following home network settings.

To check the server connection

Press the HOME button, then select [Settings] — [Network] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Press the HOME button, then select [Settings] — [Network] — [Home network] — [Renderer] — the desired option.

[Renderer]

Enable the renderer function.

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly.

[Renderer access control]

• Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time.
• Select [Custom settings] to change the access permission settings of each controller.

Playing content from a computer

You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.

1. Computer (Server)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Press the HOME button, select (Apps icon) from the Home menu, and select [Album], [Video], or [Music] from the app list.
   If the supplied remote control has an APPS button, you can press the APPS button to display the app list.
3. Press the (Left) button and select the server name from the displayed menu.
4. Select the folder or file to play from the list.
   If you select a folder, select the desired file.
   Playback starts.

To check the supported file formats

• Supported files and formats

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.

1. Digital still camera (Controller)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Operate the controller to start playing the content on the TV screen.

RVU statement (RVU compliant models only)

Select within the text to jump to the related settings screen.

RVU compliant models have [RVU] in [Settings] — [External inputs] — [Manage inputs].

Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information.

Settings

• Configuring the TV
• Setting a timer

Configuring the TV

The menus displayed in the TV settings vary depending on your model/region/country.

• [TV]
• [Network & Accessories]
• [System Preferences]
• [Personal]
• [Accounts]

[TV]

Select within the text to jump to the related settings screen.

Press the HOME button, then select [Settings] — [TV] — the desired option.

[Network & Accessories]

Select within the text to jump to the related settings screen.

Press the HOME button, then select [Settings] — [Network & Accessories] — the desired option.

[System Preferences]

Select within the text to jump to the related settings screen.

Press the HOME button, then select [Settings] — [System Preferences] — the desired option.

[Personal]

Select within the text to jump to the related settings screen.

Press the HOME button, then select [Settings] — [Personal] — the desired option.

Available options

[Location]

Configures the location settings to acquire the user location.

[Security & restrictions]

Configures the security settings such as passwords.

[Parental lock (Broadcast)]^*

Configures the parental lock settings for broadcasts and other items.

[Parental lock (Streaming channels)]^*

Configures the parental lock settings for streaming channels (not supported by all streaming channel applications, settings may be available from the application/service).

^* [Parental lock (Broadcast)] and [Parental lock (Streaming channels)] may be displayed as [Parental lock] (one setting) depending on your model.

[Accounts]

Select within the text to jump to the related settings screen.

Press the HOME button, then select [Settings] — [Accounts] — the desired option.

Setting a timer

To set the on timer

On timer automatically turns on the TV at a specific time, such as when a program that you want to watch comes on. It also allows you to use the TV as an alarm clock.

1. Press the HOME button, and select (Timers icon) — [Timer] — the desired option.
   

To set the sleep timer

Sleep timer automatically turns off the TV after a preset time.

1. Press the HOME button, and select (Timers icon) — [Sleep timer] — the desired option.
   

Troubleshooting

• Start here Experiencing trouble? Start here.
• Picture (quality)/screen
• Keyboard
• Broadcast reception
• Sound
• Network (Internet/home)/apps
• Remote control/accessories
• Power
• Connected devices
• LED

Start here

• Self diagnostics
• Software updates
• If a full reset (restart) of the TV is required
• Frequently Asked Questions for Troubleshooting

Self diagnostics

Select within the text to jump to the self diagnostics screen.

Check if the TV is working properly.

• Press the HELP button, then select [Self diagnostics], or [Problem diagnosis] — [Self diagnostics].
  [Self diagnostics] will start.

If the problem persists, try the following.

• Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
• Check and try Software updates.
• Support Site

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for update by USB storage device on the website.

For more about the support site, please see the Support Site page.

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

1. Restart the TV with the remote control.
   Press and hold the power button on the remote control for about 5 seconds until the “Power off” message is displayed.
   The TV will turn off and then restart automatically after about one minute.
   If the TV does not turn on automatically, press the power button on the remote control after 20 seconds.
2. Unplug the AC power cord (mains lead).
   If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Factory data reset

If the problem persists after a power reset, try a factory data reset.

1. Press the HOME button, then select [Settings] — [Storage & reset] — [Factory data reset].
2. Select [Erase everything].
   If you have set a PIN code on your TV, you will be prompted to input it when you select [Erase everything].
   After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to Frequently Asked Questions on our support site.

Picture (quality)/screen

• No color/Dark picture/Color is not correct/Picture is too bright.
• Distorted picture./The screen flickers.
• Picture size/Screen format/Wide mode changes automatically.
• The screen suddenly changes to a video you do not recognize while watching TV.
• A black box appears on the screen.
• There are banners/tickers at the top or bottom of the screen.
• High resolution HDR pictures are not displayed.
• 3D pictures are not displayed. The 3D effect is weak. (3D models only)
• Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
• You cannot turn off 3D display while watching 3D content. (3D models only)
• The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)
• A message about an app asking for permission to access a TV function is displayed.

No color/Dark picture/Color is not correct/Picture is too bright.

Select within the text to jump to the related settings screen.

Adjust color tone, brightness, picture quality on your TV from [Picture adjustments].

• Press the ACTION MENU button, then select [Picture adjustments] to make adjustments.
  
• If you want to reset the [Picture adjustments] setting, press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Reset].
• If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Power] — [Eco] — [Power saving] to [Off] to brighten the screen.

Distorted picture./The screen flickers.

Select within the text to jump to the related settings screen.

Check the connection and position of the antenna and peripheral devices

• Check the antenna/cable connection.
• Keep the antenna/cable away from other connecting cables.
• When installing an optional device, leave some space between the device and the TV.
• Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.

Check the [Motion] setting

• Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion].
• Change the current setting of [CineMotion] to another setting .
  Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [CineMotion].

Picture size/Screen format/Wide mode changes automatically.

Select within the text to jump to the related settings screen.

You can adjust the picture size from [Screen].
Press the HOME button, then select [Settings] — [Picture & Display] — [Screen].

• When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide].
• You can manually adjust the picture size from [Wide mode].

Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3)

• [Normal]
  Displays the original picture as is. Sidebars that fill in the difference with the 4:3 picture are displayed on the left and right sides of the screen.
  
• [Zoom]
  Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
  
• [Wide zoom]
  Enlarges the picture, preserving the original picture as much as possible.
  

[Wide mode] (when the aspect ratio of the original picture is 16:9)

The picture may not be displayed as intended even if it has an aspect ratio of 16:9. Change the settings to switch to the desired display.

• [Normal]
  Displays a 4:3 picture that was expanded horizontally into 16:9, in the correct aspect ratio.
  
• [Zoom]
  Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
  
• [Wide zoom]
  Enlarges the picture, preserving the original picture as much as possible.
  

The screen suddenly changes to a video you do not recognize while watching TV.

Select within the text to jump to the related settings screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

A black box appears on the screen.

• A text option is selected although no text is available. Check the [Captions]/[Broadcast closed captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You can select a different option from the current option.

There are banners/tickers at the top or bottom of the screen.

Select within the text to jump to the related settings screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

High resolution HDR pictures are not displayed.

Select within the text to jump to the related settings screen.

The following are required to watch high resolution HDR pictures such as 4K (50p/60p)^*.

• Connect the 4K (50p/60p)^* playable device.
• Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
• Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set.
• Check whether the connected device has the latest settings or firmware.

^* Availability depends on your model/region/country.

3D pictures are not displayed. The 3D effect is weak. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

• If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Side‑by‑Side)].
  If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Over-Under)].
• If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again.
• Perceived 3D effect may vary from person to person.

For 4K models

• 3D signal of 4K cannot be displayed.
• For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen.

For Active 3D Glasses models

• Be sure that there are no obstacles between the TV and the Active 3D Glasses.
• Replace the battery in the Active 3D Glasses.
• Be sure that the Active 3D Glasses are powered on.
• It is necessary to register your Active 3D Glasses to the TV before use. To use the glasses with another TV, it is necessary to re-register. Turn off the glasses before re-registering.
• Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2.4GHz band. In this case, try to register again.
• If a device that is not 3D-compatible (such as a home theater system) is connected between the TV and a 3D-compatible device, the TV will not display 3D pictures. Connect the 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

• Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [Settings] — [Picture & Display] — [3D settings] — [3D depth adjustment].

You cannot turn off 3D display while watching 3D content. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

• For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player).

The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Picture & Display].

• Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] — [Picture & Display] — [3D settings] — [3D signal notification] — [Off].

A message about an app asking for permission to access a TV function is displayed.

Select within the text to jump to the related settings screen.

• Select whether to allow or deny the app access to the displayed function.
• You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] — the desired TV function.

Keyboard

You cannot operate the current screen after the on-screen keyboard is displayed.

• To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control.

Broadcast reception

• Check these things first to troubleshoot your TV reception.
• Block noise or an error message appears and you cannot watch broadcasts.
• Ghosting or double images appear.
• Only snow noise or a black picture appears on the screen.
• There is picture or sound noise when viewing an analog TV channel.
• Some channels are blank.
• Poor reception or poor picture quality with digital broadcasts.
• You cannot view digital channels.
• You cannot receive or select channels.
• Some digital cable channels are not displayed.
• Broadcast HD formats have poor quality.

Check these things first to troubleshoot your TV reception.

• Make sure that the antenna cable is firmly connected to the TV.
  • Make sure that the antenna cable is not loose or disconnected.
  • Make sure that the cable or cable connector of antenna is not damaged.
• To watch streaming content, connect the TV to the Internet.

Block noise or an error message appears and you cannot watch broadcasts.

• Make sure that the antenna cable is connected to the correct ports (at the TV/connected devices/wall).
• Make sure that the cable is not old or that the inside of the connector is not short-circuited.

Ghosting or double images appear.

Select within the text to jump to the related settings screen.

• Check cable or antenna connections.
• Check the antenna location and direction.
• Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off].
  (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion].

Only snow noise or a black picture appears on the screen.

• Check if auto tuning is performed.
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).

There is picture or sound noise when viewing an analog TV channel.

Select within the text to jump to the related settings screen.

• Check the [Analog channel adjustment] setting.

  Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Analog channel adjustment].

  • Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending on your region/country.)
  • Set [Audio filter] to [Off], [Low] or [High] to improve sound for analog reception.
• Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna cable away from other connecting cables.

Some channels are blank.

• The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
• The channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.

Poor reception or poor picture quality with digital broadcasts.

• Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally (such as by wind).
• If you are using a TV signal booster, adjust its signal gain.
• If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may affect the TV reception. Directly connect the antenna and the TV to check if the reception is improved.

You cannot view digital channels.

• Ask a local installer if digital transmissions are provided in your area.
• Upgrade to a higher gain antenna.

You cannot receive or select channels.

Select within the text to jump to the related settings screen.

• Perform [Auto program] to add receivable channels that are not present in the TV memory.
  Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Auto program].

• Check that [Signal type] is set correctly.
  Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Signal type].

  [Cable]

  Set to receive and select cable channels.

  [Antenna]

  Set to receive and select antenna channels.

Some digital cable channels are not displayed.

• Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information.
• The digital cable channel may be set to [Hidden] in [Show/Hide channels].

Broadcast HD formats have poor quality.

• Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program.

Sound

• No sound but good picture.
• Audio noise.
• No audio or low audio with a home theater system.
• Distorted sound.
• You want to output sound from both the headphones/audio system and the TV speakers.
• Headphone volume cannot be adjusted.

No sound but good picture.

Select within the text to jump to the related settings screen.

• Check the volume control.
• Press MUTING or VOL + button to cancel muting.
• Press the ACTION MENU button, then select [Speakers] — [TV speakers].
  
• Remove any headphones.

Audio noise.

• Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna cable away from other connecting cables.
• To avoid TV interference, make sure to use an undamaged antenna cable.

No audio or low audio with a home theater system.

Select within the text to jump to the related settings screen.

• Press the ACTION MENU button, then select [Speakers] — [Audio system].
• Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Sound] setting.
• If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM].
• Depending on your model, if [Speakers] is set to [TV speakers] and [Hi‑Res upscaling (DSEE HX)] is set to [Auto], DIGITAL AUDIO OUT (OPTICAL) is muted.
• Check if the [Digital audio out volume] setting of the TV is at maximum.

  Press the HOME button, then select:
  [Settings] — [Sound] — [Sound adjustments] — [Advanced settings] — [Common] — [Digital audio out volume]

• When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.

Distorted sound.

• Check the antenna/cable connection.
• Keep the antenna/cable away from other connecting cables.
• Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices.
• When installing an optional device, leave some space between the device and TV.
• Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.)

You want to output sound from both the headphones/audio system and the TV speakers.

Select within the text to jump to the related settings screen.

To output sound from both the headphones and TV speakers

To output sound from both an audio system connected via ARC and TV speakers

Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.

• Connecting the TV and audio system using a digital optical cable
• Setting [Digital audio out] to [PCM]

For details about digital optical cable connections, refer to the Connecting an audio system page.

Headphone volume cannot be adjusted.

• If you cannot adjust the headphone volume with the VOL +/- buttons, press the ACTION MENU button and select [Headphone volume].

Network (Internet/home)/apps

• The TV cannot connect to the Internet/Network.
• The picture and/or sound quality from streaming apps is poor.
• Your TV cannot connect to the server.
• You can connect to the Internet, but not to certain apps and services.

The TV cannot connect to the Internet/Network.

Select within the text to jump to the related settings screen.

If the wireless network does not connect or disconnects, try the following.

• Press the HOME button and check that the following setting is enabled.
  [Settings] — [Network] — [Advanced settings] — [Built-in Wi‑Fi]
• Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
  • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  • There are floors or walls between the wireless router and TV.
• Turn the wireless router off and then on again.
• If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [[Manual entry]] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

1. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].
   Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

The picture and/or sound quality from streaming apps is poor.

• Quality depends on the original video provided by the video content provider and your connection bandwidth.
• To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
  • Streaming standard definition (SD) Internet video: 2.5 Mbps
  • Streaming high definition (HD) Internet video: 10 Mbps
  • Streaming Ultra HD (4K) Internet video: 25 Mbps
• The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router, environmental interference, and the quality of the wireless router. In this case, use a wired connection for the Internet, or try the 5GHz band.
• The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band.
• When using a wireless network, keep wireless devices close together or avoid obstacles.
• Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices.
• Audio is not output for videos without audio.

Your TV cannot connect to the server.

Select within the text to jump to the related settings screen.

• Check the LAN cable or wireless connection to your server and your TV.
• Check if your network is properly configured on your TV.
• Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server.
• Perform [Server diagnostics] to check if your media server is communicating properly with the TV. Press the HOME button, then select [Settings] — [Network] — [Home network] — [Server diagnostics].

You can connect to the Internet, but not to certain apps and services.

Select within the text to jump to the related settings screen.

• The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
  Press the HOME button, then select [Settings] — [Date & time] — [Automatic date & time] — [Use network time] to automatically adjust the time through the network.
• Check that the LAN cable and AC power cord (mains lead) of the router/modem^* has been properly connected.
  ^* Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings.
• Try using apps later. The app content provider’s server may be out of service.

Remote control/accessories

• The remote control does not operate.
• You cannot turn the Active 3D Glasses on. (3D models only)
• The LED indicator on the Active 3D Glasses blinks. (3D models only)

The remote control does not operate.

Select within the text to jump to the related settings screen.

Check if the TV is working properly

• Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with the TV.
• If the TV is not working, try resetting it.
  If a full reset (restart) of the TV is required

Check if the remote control is working properly

• Point the remote control at the remote control sensor located at the front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
• Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
• Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
  
  • Sliding type
    
  • Push-release type
    

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

1. Remove the batteries from the remote control.
2. Press the power button on the remote control for three seconds.
3. Install new batteries into the remote control.

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.

You cannot turn the Active 3D Glasses on. (3D models only)

• Replace the battery. (Applies only to TDG-BT400A/BT500A.)
  
  1. Press the unlock button with the tip of a pen, etc., and take out the battery case.
     
  2. Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again.
     
     1. CR2025 (-) side

The LED indicator on the Active 3D Glasses blinks. (3D models only)

• Lights up for 3 seconds: Indicates when turning on the glasses.
  
• Blinks every 2 seconds: Indicates the glasses are powered on.
• Blinks 3 times: Indicates the glasses have been powered off.
• Blinks green and yellow alternately: Indicates the glasses have started the registration process.
• Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the battery.

Power

• The TV turns off automatically.
• The TV turns on automatically.
• The TV does not turn on.

The TV turns off automatically.

• The screen may have been turned off due to [Sleep timer] settings.
• Check the [Duration] setting of [Timer].
• Check if [Idle TV standby] in [Eco] is activated.
• The screen may have been turned off due to [Screen saver] settings.
• (Except for Brazilian models) Check if [Auto shut-off] in [Eco] is activated.

The TV turns on automatically.

Select within the text to jump to the related settings screen.

• Check if the [Timer] is activated.
• Disable the [TV auto power on] setting in [BRAVIA Sync settings].

The TV does not turn on.

Perform the procedures in the order below until the problem is solved.

1. Check if the TV turns on with the remote control.

Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Check if the TV turns on or if the illumination LED lights up.
If the illumination LED lights up but the TV does not turn on, try resetting (restarting) the TV.

• If a full reset (restart) of the TV is required

2. Check if the TV turns on with the power button on the TV.

Press the power button on the TV and check if the TV turns on. The power button is on the side or back of the TV.
For details, refer to the Reference Guide of the TV.
If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic.

• The remote control does not operate.

3. Unplug the AC power cord (mains lead).

Unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Connected devices

• No picture from a connected device.
• You cannot select a connected device in the Home Menu.
• Certain programs on digital sources display a loss of detail.
• Photo images or folders take time to display.
• You cannot find a connected BRAVIA Sync HDMI device.
• You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.
• You cannot control a second AV receiver.
• The TV does not output picture and/or sound from the MHL device. (MHL supported models only)
• An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)
• Some media files in the USB device or server are not displayed.
• Operation cuts out, or a device does not work.
• What kind of devices can be connected using the Screen mirroring function?
• The TV cannot connect to a Miracast device or Screen mirroring compatible device.
• Video or sound sometimes cuts out.
• Some paid content cannot be played.

No picture from a connected device.

Select within the text to jump to the related settings screen.

• Turn the connected device on.
• Check the cable connection between the device and TV.
• Press the INPUT button to display the list of inputs, then select the desired input.
• Correctly insert the USB device.
• Make sure that the USB device has been properly formatted.
• Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
• Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format].

You cannot select a connected device in the Home Menu.

• Check the cable connection.

Certain programs on digital sources display a loss of detail.

• Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

Photo images or folders take time to display.

• Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
• Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display.

You cannot find a connected BRAVIA Sync HDMI device.

Select within the text to jump to the related settings screen.

• Check that your device is BRAVIA Sync-compatible.
• Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV.

You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.

Select within the text to jump to the related settings screen.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs].

• Press the ACTION MENU button, then select [Power (STB)] in [Menu].

You cannot control a second AV receiver.

• Only one BRAVIA Sync-compatible AV receiver can be used.

The TV does not output picture and/or sound from the MHL device. (MHL supported models only)

• Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.
• Check if your device supports MHL.
• Check if your TV supports MHL.
  The (MHL) mark is located next to the HDMI IN 1/MHL port for MHL supported 2K models, or the HDMI IN 2/MHL port for MHL supported 4K models.

An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)

Select within the text to jump to the related settings screen.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs].

• Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device.
• Make sure that your TV supports the external device.
• If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
• Some external devices may not respond to some buttons on the “Action Menu”.
• The IR Blaster may not be correctly setup. To set the IR Blaster, press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup].

Some media files in the USB device or server are not displayed.

• Unsupported files may not be displayed.
• All the folders/files may not be displayed depending on the system status.

Operation cuts out, or a device does not work.

• Check if the device is turned on.
• Replace the batteries of the device.
• Re-register the device.
• Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
  If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
• The TV or device may not work on a metal rack due to wireless communication interference.
• For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices.
• When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate.

What kind of devices can be connected using the Screen mirroring function?

• Wi‑Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi‑Fi device to find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not guarantee a successful connection with all devices.
  

The TV cannot connect to a Miracast device or Screen mirroring compatible device.

Select within the text to jump to the related settings screen.

• If connecting a Miracast device (e.g., laptop) fails, press the INPUT button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again.
• If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.

Video or sound sometimes cuts out.

• Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
• Communication speed may change according to the distance or obstacles between devices, device configuration, radio wave condition, line congestion or the device you use. Communication may cut out due to the radio wave condition.

Some paid content cannot be played.

• The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards.
  Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards.

LED

• The illumination LED sometimes lights up.
• You want to disable the illumination LED so that it does not light up or blink.

The illumination LED sometimes lights up.

The illumination LED lights up at various times such as during software updates.

Refer to How the illumination LED lights up for details.

You want to disable the illumination LED so that it does not light up or blink.

Select within the text to jump to the related settings screen.

You can turn it off. Press the HOME button, then select [Settings] — [Illumination LED] — [Off].

Index

TV programs

Picture/display

Sound/voice

Remote control

Connections

External devices

Apps

File playback

Other