Getting Started

• Using the Help Guide
• Using the remote control
• Searching by voice
• Keeping the TV updated
• Introducing Android TV™
• Basic Operations
• Accessibility features
• Support Site

Using the Help Guide

This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions, specifications, and wall mounting of this TV.

In this Help Guide, you can read the desired information in order or search for it directly. To search, select at the top of the screen.

Help Guide versions

There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen. You can check which Help Guide is currently displayed by looking at the title at the top of the screen.

1. Connect the TV to the Internet.
2. Select (A) to switch the Help Guide version.

Using the remote control

You can operate many of the TV’s features by using the (Up) / (Down) / (Left) / (Right) and (Enter) buttons.

The shape and buttons of the remote control varies depending on your model/country/region.​

The included remote control varies depending on your model. For descriptions of the remote control buttons, refer to the Reference Guide.

1. Use the (Up), (Down), (Left) and (Right) buttons to “focus” on the desired item.
   
2. Press the centre of the (Enter) button to select the item currently in focus.
   

To return to the previous screen

Press the BACK button.

Searching by voice

Select within the text to jump to the related settings screen.

Remote controls that support voice search have a (Microphone) button, and a built-in microphone. By speaking into the microphone, you can search for various content.

1. Press the (Microphone) button.
   The LED on the remote control will light up.
2. Speak into the microphone.
   Speech examples may be displayed depending on your model.
   

When you cannot search using your voice

Register the voice remote control that has the (Microphone) button to the TV again by pressing the HOME button and selecting [Settings] — [Remotes & Accessories] — [Remote control].

Keeping the TV updated

The TV acquires data such as programme guides or downloads software (when [Automatic software download] is enabled) while it is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

Introducing Android TV™

• Displaying the picture in a small screen
• Installing apps from the Google Play Store
• Moving apps to a USB memory device
• Viewing Internet media
• Enjoying safe apps and video streaming services (Security & restrictions)

Displaying the picture in a small screen

You can display the picture that you are watching (TV programmes or content from HDMI-connected devices) as a small screen in the corner.

The position of the small screen varies depending on your TV.

Displaying the picture as a small screen

1. Press the ACTION MENU button while watching a TV programme or content from an HDMI device, and then select [Picture-in-picture].
   The current picture is displayed as a small screen in the corner.

Closing the small screen or returning it to full screen

Installing apps from the Google Play Store

You can install apps from the Google Play Store to the TV, just like you do with smartphones and tablets.

1. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list.
   If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
2. Select an app to install.

After downloading, the app is automatically installed and added. Its icon appears in the list of installed apps, allowing you to launch it.

About paid apps

There are free apps and paid apps in the Google Play Store. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

1. Press the HOME button, select (Apps icon) from the Home menu, select Google Play Store from the apps list, and select My Apps.
   If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
2. Select an app to be deleted, and then uninstall the app.

Moving apps to a USB memory device

Select within the text to jump to the related settings screen.

You can move downloaded apps to a USB memory device to increase the space available in the TV.

1. Connect a USB memory device to the TV.
2. Press the HOME button, select [Settings] — [Device Preferences] — [Storage] — the desired USB memory device.
3. Format it as an internal storage device.
4. When formatting is finished, press the HOME button, then select [Settings] — [Apps].
5. Select the app that you want to move to the USB memory device.
6. Select the USB memory device from the used storage. The app is moved to the USB memory device.

To remove a USB memory device

1. Press the HOME button, select [Settings] — [Device Preferences] — [Storage] — the desired USB memory device, and then select the option to remove it.

Viewing Internet media

You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu.

Enjoying safe apps and video streaming services (Security & restrictions)

Select within the text to jump to the related settings screen.

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programmes and videos.

1. Press the HOME button, then select [Settings] — [Device Preferences] — then options such as [Security & restrictions] or [Watching TV] — [Parental controls].

Basic Operations

• Home menu
• Using the TV Menu Bar This feature is available for TVs in which the included remote control does not have a DISCOVER button.
• Using the “Content Bar” (DISCOVER) This feature is available for TVs in which the included remote control has a DISCOVER button.
• Using the Action Menu
• Selecting inputs
• How the illumination LED lights up

Home menu

The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.

Search, Notifications, Inputs, Timers, and Settings (A)

(Microphone) / (On-screen keyboard):

Use the microphone on the remote control or the on-screen keyboard displayed on the TV to input keywords and search for various content.
For voice search, refer to the Searching by voice page.

(Notifications):

Displayed when there is a notification such as when there is a connection issue. The number indicates the number of notifications.

(Inputs):

Switches the input device connected to the TV.

(Timers):

Configure the [On timer] and [Sleep timer].
For details, refer to the Setting a timer page.

(Settings):

Configure various TV-related settings.
For details, refer to the Settings page.

Apps (B)

Display your favourite apps.

• If you select [Apps], a list of installed apps is displayed.
• Select [Add app to favourites] to add an app to favourites.
• If you select an added app and press and hold the (Enter) button on the remote control, you can change the sort order or remove a favourite.
• If you select a TV app, you can watch TV broadcasts or input.

Play Next (C)

Displays what you can watch next depending on the content.

Channels (D)

The rows under Apps (B) are called “Channels”. Here, you can watch recommended content from video streaming services.

Customise channels (E)

[Customise channels] is used to display or hide the selected channels.

Using the TV Menu Bar

This feature is available for TVs in which the included remote control does not have a DISCOVER button.

Press the TV button while watching a TV broadcast to display the TV Menu Bar. The TV Menu Bar allows access to your Favourite channels and displays the TV Menu, which allows access to the channel list, recorded title list, or timer list.

1. Press the TV button while watching a TV broadcast.
   The TV Menu Bar is displayed at the bottom of the screen.
2. Move the focus up or down to select the desired category.
3. Move the focus left or right to select the desired item.
4. Press the (Enter) button to launch the selected item.

Adding channels to favourites

1. Press the TV button while watching a TV broadcast.
   The TV Menu Bar is displayed at the bottom of the screen.
2. Move the focus down to select [Add channels to Favourites].
3. Select the [Favourites] you want to set to add your favourite channels.

To change the settings of this function

1. Press the TV button while watching a TV broadcast.
   The TV Menu Bar is displayed at the bottom of the screen.
2. Move the focus to the [Settings] category.
3. Select the desired item to change the settings.

Available options

[Show/Hide categories]

Select content categories to be shown in TV Menu Bar. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.

[Reorder categories]

Select a content category to reorder.

[Add genre categories]

Add genres to create your own custom content category.

[Add keyword categories]

Add keywords to create your own custom content category.

[Sort TV channels]

Select the type of TV channel sorting.

[Display size]

Select the display size of the menu.

Using the “Content Bar” (DISCOVER)

This feature is available for TVs in which the included remote control has a DISCOVER button.

You can use the “Content Bar” to search for various content such as TV programmes and Internet videos. The content displayed in the “Content Bar” varies depending on your model/region/country.

1. Press the DISCOVER button.
   The “Content Bar” is displayed at the bottom of the screen.
2. Move the focus up or down to select the desired category.
3. Move the focus left or right to select the desired item.
4. Press the (Enter) button to launch the selected item.

To change the settings of this function

1. Press the DISCOVER button.
   The “Content Bar” is displayed at the bottom of the screen.
2. Move the focus down to the [Settings] category.
3. Select the desired item to change the settings.

Available options

[Show/Hide categories]

Select content categories to be shown in DISCOVER. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.

[Reorder categories]

Select a content category to reorder.

[Add channels to Favourites]

Add your favourite channels to DISCOVER.

[Add genre categories]

Add genres to create your own custom content category.

[Add keyword categories]

Add keywords to create your own custom content category.

[Display size]

Select the display size of the menu.

[Sort TV channels]

Select the type of TV channel sorting.

Using the Action Menu

By pressing the ACTION MENU button, a menu appears and provides quick access to the functions that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen.

1. Press the ACTION MENU button.
2. Move the focus left or right to select the desired category.
3. Move the focus up or down to select the desired item.
4. Press the (Enter) button to launch the selected item.

Selecting inputs

To use devices (such as a Blu-ray/DVD player) connected to the TV, or to watch TV after such use, you will need to switch the input.

1. Press the (Input select) button repeatedly to select the connected device.

Switching from the Home Menu

1. Press the HOME button, then select the input source from [Inputs].

How the illumination LED lights up

Certain colours will appear at the bottom centre of your TV indicating a certain activity or status.

White “on” or “blinking”	When the screen is off When the TV is turning on When receiving signals from the remote control When updating the software etc.
Cyan “blinking”	When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network etc.
Amber “on”	When the on timer is set When the sleep timer is set When a recording timer is set (the availability of this function depends on your model/country/region) etc.
Pink “on”	When the TV is recording (the availability of this function depends on your model/country/region)

Accessibility features

Select within the text to jump to the related settings screen.

This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.

Press the HOME button, then select [Settings] — [Device Preferences] — [Accessibility] to configure the user assistive features.

[Accessibility] has a shortcut function so you can turn it on or off by pressing and holding the (Mute) button on the remote control for 3 seconds.

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

http://www.sony.eu/support/
http://www.sony.eu/support/

Watching TV

• Watching TV programmes
• Watching in 3D (3D models only)

Watching TV programmes

• Using the programme guide
• Configuring channel settings
• Using interactive broadcast TV services
• Understanding the information banner icons
• Watching TV programmes using YouView (U.K. models only)

Using the programme guide

You can quickly find your preferred programmes.

1. Press the GUIDE button to display the digital programme guide.
2. Select a programme to watch.
   The details of the programme are displayed.
3. Select [View] to watch the programme.

Configuring channel settings

• Receiving digital broadcasts
• Receiving satellite broadcasts (satellite compatible models only)
• Sorting channels or editing the programme list

Receiving digital broadcasts

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup] — [Digital tuning] — [Digital auto tuning].
2. Follow the on-screen instructions to tune in all available digital channels and store their settings in the TV.

To change the tuning range

Select [Normal] or [Full] in [Auto tuning range].

[Normal]

Searches for available channels within your region/country.

[Full]

Searches for available channels regardless of region/country.

Receiving satellite broadcasts (satellite compatible models only)

Select within the text to jump to the related settings screen.

Satellite compatible models have [Satellite setup] in [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup].

If you have a satellite dish installed, you can view satellite broadcasts by configuring the tuner settings. Refer to the descriptions below to help you determine your type of installation and tune your satellite dish.

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup] — [Satellite setup] — [Digital satellite tuning].

Available options

[Antenna Configuration]

Selects the type of satellite installation.
Your satellite installation type may be Single Cable Distribution, Fixed Antenna, or DiSEqC.
Single Cable Distribution enables delivery of programmes to multiple receivers over a single coaxial cable. Each receiver or tuner is allocated one user ‘band’.
DiSEqC installations allow you connect to multiple satellite dishes or LNBs if you have them. You can select between them using the TV control.
Fixed Antenna is usually the simplest installation type, in which there is one satellite dish and LNB.

[Band]

Configures the number of user bands allocated to the TV or tuner.

[Band Frequency]

Adjusts the frequency of the user bands allocated to the TV or tuner.

[General satellite]/[Other (General satellite)]

Searches for satellite services based on a group of general settings. The setting displayed varies depending on your model.

[DiSEqC Control]

Configures the settings for controlling additional satellite equipment such as satellite selector switches.

[Scan type]

[Full scan]: Scans all available satellite frequencies.
[Network Scan]: Scans based on predefined network parameters. If services are still missing after performing [Network Scan], try [Full scan].
[Manual Scan]: Allows you to set the scan frequency and other transponder parameters.

Sorting channels or editing the programme list

Select within the text to jump to the related settings screen.

You can sort the channel display according to your preferred order.

For digital channels

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup] — [Digital tuning] — [Programme list edit].
2. Choose the programme you want to move to a new position.
3. Choose the new position where you want to move the selected programme.

For analogue channels

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Analogue setup] — [Programme sorting].
2. Choose the programme you want to move to a new position.
3. Choose the new position where you want to move the selected programme.

Using interactive broadcast TV services

Understanding the information banner icons

When changing the channel, an information banner appears briefly. The following icons may appear in the banner.

:

Data service (Broadcast application)

:

Radio service

:

Scrambled/Subscription service

:

Multilingual audio available

:

Subtitles available

:

Subtitles and/or audio available for the hearing impaired

:

Recommended minimum age for current programme(from 3 to 18 years)

:

Parental lock

:

Digital programme lock

:

Audio available for the visually impaired

:

Spoken subtitle audio available

:

Multi-channel audio available

Watching TV programmes using YouView (U.K. models only)

Select within the text to jump to the related settings screen.

To enable/disable YouView

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [YouView setup].
2. Select [Enable YouView] or [Disable YouView], and then select [Yes].
3. Follow the set-up procedure.

To use the YouView Guide

Use the YouView Guide to see what’s on now, what’s coming up over the next week and to scroll back to catch up on programmes you might have missed from the past seven days.

1. Press the GUIDE button to display the programme guide.
2. Press the (Left) / (Right) buttons to select the programme, then press the (Enter) button.
   Available programme are marked with a play icon.

To check programme information (Information Panel)

The Information Panel lets you find out more about the programme, the rating and whether it’s available in HD. You can also play more episodes from the same series when available on demand.

1. Press the (Info/Text reveal) button.

To access On Demand, Discover and YouView Search (YouView Menu)

1. Press the blue button in the YouView Guide or Mini Guide to display YouView Menu.
2. Find the programme you want to watch using the following options.
   Players : Access BBC iPlayer, ITV Hub, All 4, My5 and Pop Fun on YouView.
   Discover : View popular or recently added programmes at a glance. You can also discover new programmes by genre, e.g. Children’s, Film etc.
   YouView Search : Find a specific live or on demand programme on YouView.

Watching in 3D (3D models only)

• Understanding the basics of 3D TV (3D models only)
• Preparing your 3D glasses (3D models only)
• Watching TV in 3D (3D models only)

Understanding the basics of 3D TV (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

Recommended viewing distance for a 3D image

If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV. For the best viewing experience, we recommend that you sit directly in front of the TV.

TV and Active 3D Glasses communication range

Active 3D glasses communicate with the TV to show you images in 3D.

Your viewing position needs to be within the proper range. See the following diagrams. The working distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference.

• Overhead view
  
  1. 120°
  2. 1-6 m (3-20 ft.)
• Side view
  
  1. 45°
  2. 1-6 m (3-20 ft.)
  3. 30°

Caring for your glasses

• Wipe the glasses gently with a soft cloth.
• Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
• If using a chemically pretreated cloth, be sure to follow the instructions provided on the package.
• Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.

Preparing your 3D glasses (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.

For Passive 3D Glasses

If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses on.

For Active 3D Glasses

If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you need to register them to your TV. Follow the steps below.

1. Remove the battery’s insulation sheet.
   
2. Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV.
3. Press and hold the (Power) button/indicator on the glasses for 2 seconds.
   

   The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears on the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds.

   If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above.

4. Put the Active 3D Glasses on.

From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press the (Power) button/indicator.

Watching TV in 3D (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs.

To watch in 3D, connect a 3D-compatible device directly to the TV via an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

1. Prepare the 3D Glasses.
2. Display the 3D content on the TV screen.
3. Put the 3D Glasses on.
   You should now be able to watch 3D images. If no 3D effect is achieved, perform the following steps.
4. Press the ACTION MENU button, then select [3D].
5. Select the [3D display] mode to suit the displayed content. Depending on the input signal or format, [3D (Side‑by‑Side)]/[3D (Over-Under)] may not be selectable.

Recording TV Programmes

• Recording to a USB HDD device (USB HDD recording models only)
• Watching/deleting recorded content (USB HDD recording models only)
• Understanding the symbols displayed in the recorded title list (USB HDD recording models only)

Recording to a USB HDD device (USB HDD recording models only)

• Registering a USB HDD device (USB HDD recording models only)
• One-touch recording (USB HDD recording models only)
• Timer recording (USB HDD recording models only)
• Information about using a USB HDD device for recording (USB HDD recording models only)

Registering a USB HDD device (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

Connect and register a USB HDD device to your TV to record digital broadcasts.

Connect the USB HDD device to the TV’s USB port labelled “HDD REC” (if there is a blue USB port, that port supports HDD recording).

1. USB HDD device
2. USB cable (not supplied)

1. Connect a USB HDD device to the USB3 port (blue) labelled “HDD REC” on your TV.
2. Turn the USB HDD device on.
3. Wait until the screen [USB drive connected] is displayed.
4. Select [Register for recording].
5. Follow the on-screen instructions to register the USB HDD device.

To deregister a USB HDD device

1. Press the HOME button, then select [Settings] — [Watching TV] — [Recording device setup] — [HDD deregistration] — the device to deregister.

One-touch recording (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

1. While viewing the programme to record, press the REC button.
2. In the displayed screen, set the end time for the recording. To record until the programme ends, select [Default]. To set an arbitrary time length (1 minute to 8 hours), select [User Defined].

To stop recording manually

1. Press the (Stop) button.
2. Select [Stop] on the displayed screen.

To change the end time for the recording

1. Press the (Stop) button.
2. In the displayed screen, select [Modify] to change the end time for the recording.

Timer recording (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

1. Press the GUIDE button.
2. Select the desired programme in the programme guide, then select [Timer REC].
3. Select [Set Timer As an Event] or [Set timer].

To manually set the timer by specifying date, time and channel

1. Press the GUIDE button.
2. Move the focus to the leftmost item, then move left again to open the menu.
3. Select [Timer list] — [Manual Timer REC].
4. Configure the timer setting.
5. Select [Set timer].

To check, modify or delete timer settings

Checking, modifying, or deleting timer settings is performed in [Timer list].

1. Press the GUIDE button.
2. Move the focus to the leftmost item, then move left again to open the menu.
3. Select [Timer list], then change the settings.

Information about using a USB HDD device for recording (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

• The USB HDD device must be used exclusively for recording. Use a separate USB HDD device for viewing photos and videos.
• This function is only available on some models in Europe, Australia and New Zealand.
• Only USB HDDs larger than 32 GB are supported.
• Connection of a USB HDD device via a USB hub is not supported. Connect the device directly to the TV.
• Any data stored in the USB HDD device will be erased when it is formatted during the registration process. The USB HDD device cannot be used with a PC once it has been registered to the TV. To enable use of the USB HDD device on a PC, format it on the PC. (Note that any data in the USB HDD device will be erased.)
• A maximum of 8 USB HDD devices can be registered.
• Only this TV will be able to play the data recorded on the USB HDD that has been registered to this TV.
• Recording is supported only for digital TV and radio broadcasts. Recording of data broadcasts is not supported.
• Scrambled/encrypted signals cannot be recorded.
• Recording cannot be performed in the following cases:
  • The TV cannot recognise the registered USB HDD device.
  • More than 1,000 programmes are recorded on the USB HDD device.
  • The USB HDD device is full.
• Automatic selection of the programme may not be possible while it is being recorded.
• Recording a programme is not possible unless its recording has been authorised.
• If using a Conditional Access Module (CAM), avoid using its parental rating protection, which may not work during recording. As an alternative, use programme block or the TV’s own parental rating if it is supported by the broadcaster.
• In Norway, some programmes cannot be recorded due to legal restrictions.
• If the TV is subjected to impact during USB HDD recording, noise may occur in the recorded content.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded content caused or associated with the TV’s malfunction, signal interference, or any other problem.

Watching/deleting recorded content (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

To watch recorded content

1. Press the TITLE LIST button, then select the content to be watched.

To delete recorded content

1. Press the TITLE LIST button.
   
2. Press the ACTION MENU button, and select the following in order.
   [Delete] — the programme to delete — [Delete]
   To delete multiple programmes, select all of the programmes you want to delete before selecting [Delete].

For information about the meaning of the symbols in the recorded title list, see Understanding the symbols displayed in the recorded title list (USB HDD recording models only).

Understanding the symbols displayed in the recorded title list (USB HDD recording models only)

:

Unviewed recording

:

Protected recording

:

Currently recording

Using the TV with Other Devices

• USB devices
• Blu-ray and DVD players
• Set-top box (cable/satellite box)
• Smartphones and tablets
• Computers, cameras, and camcorders
• Audio system
• Bluetooth devices
• Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices (4K models only)

USB devices

• Playing content stored on a USB device
• Information about USB devices used for storing photos and music
• Supported files and formats

Playing content stored on a USB device

To record programmes to a USB storage device or watch recorded programmes, see Recording TV Programmes.

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1. If the USB device connected to the TV has a power switch, turn it on.
2. Press the HOME button, and select (Apps icon) from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the USB device name.
4. Select the folder, and select the file to play.

To check the supported file formats

• Supported files and formats

Information about USB devices used for storing photos and music

• The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
• When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
• If your digital still camera does not work with your TV, try the following:
  • Set the USB connection settings on your camera to “Mass Storage”.
  • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
• Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
• It may take a long time to display a photo, depending on the file or settings.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.

Supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Photos

Use case : USB / Home Network

• ^*1 ARW is only to be used for playing back files.

Other supported files and formats

• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Music

Use case : USB / Home Network

mp4

Extension: *.mp4 / *.m4a

3gpp

Extension: *.3gp / *.3g2

Asf

Extension: *.wma

Other

Extension: *.mp3

Extension: *.wav

Extension: *.flac

• ^*1 The use case of LPCM is Home Network only.
• ^*2 The use case of WAV is 2ch only.

Other supported files and formats

• Photos
• Videos
• Audio sampling rates (for videos)
• External subtitles

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2TS

Extension : *.m2t

Subtitle Type : External

Extension : *.m2ts / *.mts

Subtitle Type : External

MP4 (*.mp4): For 4K models

Subtitle Type : External

• ^*1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Asf (*.asf / *.wmv)

Subtitle Type : External

MKV (*.mkv): For 4K models

Subtitle Type : Internal / External

3gpp (*.3gp / *.3g2)

Subtitle Type : External

MOV (*.mov)

Subtitle Type : External

WebM (*.webm)

Subtitle Type : External

Other supported files and formats

• Photos
• Music
• Audio sampling rates (for videos)
• External subtitles

Audio sampling rates (for videos)

Other supported files and formats

• Photos
• Music
• Videos
• External subtitles

External subtitles

Use case : USB

Other supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)

Blu-ray and DVD players

• Connecting a Blu-ray or DVD player
• Watching Blu-ray and DVD discs

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.

Use a connection method below based on the terminals available on your TV.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

Component video connection

If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a component video cable and an audio cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Component video cable (not supplied)
3. Audio cable (not supplied)

SCART connection

If your Blu-ray/DVD player has a SCART jack (socket), connect it using a SCART cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. SCART cable (not supplied)

Note

• SCART connection may provide the same picture quality as a composite connection, depending on the connected Blu-ray/DVD player.

Composite connection

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Composite video/audio cable (not supplied)

When using an Analogue Extension cable

1. Blu-ray/DVD player (same as connecting a set-top box)
2. Analogue Extension cable (supplied)^*
3. RCA Cable (not supplied)

^* Whether the Analogue Extension cable is supplied depends on your model/region/country.

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1. Turn on the connected Blu-ray/DVD player.
2. Press the (Input select) button repeatedly to select the connected Blu-ray/DVD player.
3. Start playback on the connected Blu-ray/DVD player.

Set-top box (cable/satellite box)

• Connecting a Set-top box (cable/satellite box)
• Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

Connecting a Set-top box (cable/satellite box)

Connect the set-top box (cable/satellite box) to the TV.
Connect it to the terminals on your TV.
For details, refer to the Connecting a Blu-ray or DVD player page.

Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

• Connecting an IR Blaster (IR Blaster compatible models only)
• Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)

Connecting an IR Blaster (IR Blaster compatible models only)

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

The IR Blaster allows you to operate a set-top box (cable/satellite box) that is connected to the TV, with the TV’s remote control.

(IR Blaster compatible models may not be available depending on your model/country.)

1. Set-top box (cable/satellite box)
2. IR Blaster cable
3. IR Blaster jack (socket)

Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)

Select within the text to jump to the related settings screen.

Peforming [Set-top box control setup] in [IR Blaster setup] allows you to operate a cable/satellite box from the menu displayed by pressing the ACTION MENU button on the remote control. If the remote control also has the EXT.BOX MENU button, you can press it to use the remote control for cable/satellite box operations such as displaying the cable/satellite box menu.

1. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [IR Blaster setup] — [Set-top box control setup].
2. Follow the on-screen instructions.

Smartphones and tablets

• Enjoying content from your mobile device on the TV with Google Cast
• Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Enjoying content from your mobile device on the TV with Google Cast

Google Cast allows you to wirelessly cast content from your favourite websites and apps to your TV, directly from your computer or mobile device.

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
2. Launch a Google Cast supported app on the mobile device.
3. Select the (cast) icon in the app.
   The screen of the mobile device is displayed on the TV.

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

Select within the text to jump to the related settings screen.

You can display the screen of a mobile device on the TV to view photos, videos or websites.

The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV. A wireless router is not necessary to use this function.

1. Smartphone
2. Tablet
3. Computer

1. Press the (Input select) button, then select [Screen mirroring].
2. Operate your Screen mirroring compatible device to connect to the TV.
   When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV.
   For details, refer to the instruction manual of your device.

Computers, cameras, and camcorders

• Connecting a computer and viewing stored content
• Connecting a camera or camcorder and viewing stored content
• Computer video signal specifications

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

1. Computer
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

To check the video signal specifications

• Computer video signal specifications

To view content stored on a computer

After connecting the computer, press the HOME button, then select the input the computer is connected to.

To check the supported file formats

• Supported files and formats

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

1. Digital still camera
2. Camcorder
3. HDMI cable (not supplied)^*

^* Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

1. After connecting the digital still camera/camcorder, turn it on.
2. Press the (Input select) button repeatedly to select the connected digital still camera/camcorder.
3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

• Supported files and formats

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

• 640 x 480, 31.5 kHz/60 Hz
• 800 x 600, 37.9 kHz/60 Hz
• 1024 x 768, 48.4 kHz/60 Hz
• 1152 x 864, 67.5 kHz/75 Hz (2K Full HD models or 4K models only)
• 1280 x 1024, 64.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1600 x 900, 56.0 kHz/60 Hz (2K Full HD models or 4K models only)
• 1680 x 1050, 65.3 kHz/60 Hz (2K Full HD models or 4K models only)
• 1920 x 1080, 67.5 kHz/60 Hz (2K Full HD models or 4K models only)^*

^* 1080p timing, when applied to the HDMI input, will be treated as a video timing and not computer timing. This will affect the [Screen] settings in [Display & Sound]. To view computer content, set [Wide mode] to [Full], and [Display area] to [Full pixel](2K models) or [+1](4K models). ([Display area] is configurable only when [Auto display area] is disabled.)

Audio system

• Outputting audio from an audio system
• Connecting an audio system
• Adjusting an audio system

Outputting audio from an audio system

You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect.

• Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.)
• Connecting with a digital optical cable
• Connecting with an audio cable

For connection methods, refer to the Connecting an audio system page.

Connection using an HDMI cable

This device supports Audio Return Channel (ARC). You can use an HDMI cable to output audio from audio systems that support ARC.

For connection methods, refer to the Connecting an audio system page.

Connecting an audio system

See the illustrations below to connect an audio system such as an AV receiver or sound bar.

HDMI connection (ARC supported)

1. Connect the TV and audio system with an HDMI cable.
   Connect to the TV’s HDMI input terminal bearing the text “ARC”.
   
   
   
   1. AV receiver or sound bar
   2. HDMI cable (not supplied)^*

   ^* We recommend authorised Premium High Speed HDMI Cable(s) bearing the HDMI logo.

2. Adjusting an audio system

Digital optical cable connection

1. Connect the TV and audio system with a digital optical cable.
   Connect to the audio system’s digital optical input terminal.
   
   
   1. AV receiver or Sound bar
   2. Optical audio cable (not supplied)
2. Adjusting an audio system

Adjusting an audio system

Select within the text to jump to the related settings screen.

After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.

Adjusting an audio system connected with an HDMI cable or digital optical cable

1. After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system].
2. Turn on the connected audio system, then adjust the volume.
   If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

Bluetooth devices

• Connecting a Bluetooth device
• Adjusting the AV sync setting
• Supported Bluetooth profiles

Connecting a Bluetooth device

Select within the text to jump to the related settings screen.

To pair the TV with a Bluetooth device

1. Turn the Bluetooth device on and put it in pairing mode.
   To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
2. Press the HOME button, then select [Settings] — [Remotes & Accessories] — [Bluetooth settings] — [Add device] to put the TV in pairing mode.
   A list of available Bluetooth devices will be displayed.
3. Select the desired device from the list, then follow the on-screen instructions.
   If you are prompted to enter a passcode, refer to the instruction manual of the device.
   After pairing is completed, the device connects to the TV.

Adjusting the AV sync setting

Select within the text to jump to the related settings screen.

If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.)

Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync] — the desired option.

Supported Bluetooth profiles

Select within the text to jump to the related settings screen.

The TV supports the following profiles:

• HID (Human Interface Device Profile)
• HOGP (HID over GATT Profile)
• A2DP (Advanced Audio Distribution Profile)^*
• AVRCP (Audio/Video Remote Control Profile)^*
• 3DSP (3D Synchronization Profile)^*
• SPP (Serial Port Profile)

^* Available depending on your model/region/country.

A2DP and AVRCP supported models have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

• Connecting a wireless subwoofer (optional)
• Adjusting wireless subwoofer-related settings (optional)

Connecting a wireless subwoofer (optional)

You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound.

The availability of this feature depends on your model/region/country.
TVs that support the Wireless Subwoofer indicate “SWF-BR100” in the specifications section of the Reference Guide.

1. Wireless Transceiver
2. Wireless Subwoofer SWF-BR100
3. Audio cable

1. Connect the audio cable (supplied) to the Wireless Transceiver.
2. Connect the other end of the audio cable to the AUDIO OUT / (Headphone) jack (socket) of the TV.
3. Connect the Wireless Transceiver to the USB port of the TV.
   [Headphone/Audio out] is automatically set to [Subwoofer].
4. Position the Wireless Subwoofer and connect it to the AC power.
   We recommend that the Wireless Subwoofer be placed as close as possible to the TV.

Adjusting wireless subwoofer-related settings (optional)

Select within the text to jump to the related settings screen.

Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Display & Sound] — [Audio output].

The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences.

1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Wireless Subwoofer].

Available Options

[Wireless Subwoofer level]

Adjusts the volume level of the Wireless Subwoofer.

[Cut off frequency (50‑200Hz)]

Adjusts the cutoff frequency of the Wireless Subwoofer. All frequencies below the cutoff frequency are output to the Wireless Subwoofer.

[Phase]

Sets the phase polarity. Select the setting to suit your preference.

[Wireless Subwoofer sync]

Adjusts the time lag of the Wireless Subwoofer sound. If the sound produced by the Wireless Subwoofer is too late, use [+]; if it is too early, use [-].

[Reset Wireless Subwoofer settings]

Resets the Wireless Subwoofer settings to their initial values.

To set the power control method of the Wireless Subwoofer

1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Wireless Subwoofer power].

BRAVIA Sync-compatible devices

• BRAVIA Sync overview
• Using features available for BRAVIA Sync-compatible devices
• Adjusting BRAVIA Sync settings

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.

Using features available for BRAVIA Sync-compatible devices

The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV.
Press the ACTION MENU button, and select [Sync Menu].

Blu-ray/DVD player

• Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu.
• Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
• Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
• Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button), and channel selection of the connected Blu-ray/DVD player through the TV’s remote control.

AV receiver

• Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound.
• Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on.
• Automatically turns the connected AV receiver off when you turn the TV off.
• Adjusts the volume ((Volume) +/– buttons) and mutes the sound ((Mute) button) of the connected AV receiver through the TV’s remote control.

Video camera

• Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
• Automatically turns the connected video camera off when you turn the TV off.
• Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button) of the connected video camera through the TV’s remote control.

Adjusting BRAVIA Sync settings

Select within the text to jump to the related settings screen.

1. Turn on the connected device.
2. To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
3. Activate BRAVIA Sync on the connected device.
   When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Auto devices off]

If disabled, the connected device does not turn off automatically when the TV is turned off.

[Auto TV on]

If disabled, the TV does not turn on automatically when the connected device is turned on.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.

[Device control keys]

Allows you to set buttons to control an HDMI connected device.

To use the Sync Menu

1. Press the ACTION MENU button, select the Sync Menu, and select the desired item in the Sync Menu.
   

Viewing pictures in 4K from compatible devices (4K models only)

• Viewing pictures in 4K resolution (4K models only)
• Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Viewing pictures in 4K resolution (4K models only)

You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).

The availability of this function depends on your region/country.

1. Digital still camera
2. Camcorder
3. USB device
4. Network device

To view pictures stored on a USB device or network device in 4K resolution

1. Connect the USB device or network device to the TV.
2. Press the HOME button, select (Apps icon) from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the USB device name or network device name.
4. Select the folder, and then select the file to play.

To view pictures stored on a digital still camera/camcorder

1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable.
2. Press the (Input select) button repeatedly to select the connected device.
3. Set the connected device to 4K output.
4. Start playback on the connected device.

To check the supported file formats

• Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality (4K models only) page.

Settings for viewing pictures in 4K resolution with higher quality (4K models only)

Select within the text to jump to the related settings screen.

When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].

HDMI signal format

To change the HDMI signal format setting, press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] .

Standard format

Standard HDMI format^*1 for normal use.

Enhanced format (HDMI IN 2/3 only)

High-Quality HDMI format^*1*2. Only set when using capable devices.

^*1 HDR included (HDR models only). HDR models have [HDR mode] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Video options].
^*2 4K 60p 4:2:0 10 bit, 4:4:4, 4:2:2 etc.

Connecting to a Network

• Connecting to a network using a LAN cable
• Connecting to a network using a wireless connection
• Home network features

Connecting to a network using a LAN cable

Select within the text to jump to the related settings screen.

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network.

Make sure to connect to the Internet or home network via a router.

1. LAN cable
2. Computer
3. Router
4. Modem
5. Internet

1. Set up your LAN router.
   For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).

Connecting to a network using a wireless connection

• Using Wi-Fi to connect the TV to the Internet/Network
• Using Wi-Fi Direct to connect to the TV (no wireless router required)

Using Wi-Fi to connect the TV to the Internet/Network

Select within the text to jump to the related settings screen.

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

1. Computer
2. Wireless router
3. Modem
4. Internet

1. Set up your wireless router.
   For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
2. Press the HOME button, then select [Settings] — [Network & Internet].
3. Select a network you want to connect to and set the password.
   If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network. page.

To turn off the built-in wireless LAN

1. To disable [Wi-Fi], press the HOME button, then select [Settings] — [Network & Internet] — [Wi-Fi].

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Select within the text to jump to the related settings screen.

You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.

1. Press the HOME button, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings].
2. Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
   If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
3. Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.
4. Send content from the Wi-Fi Direct/Wi-Fi device to the TV.
   For details, refer to the instruction manual of the device.

If connection is not successful

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device.

To change the name of the TV shown on the connected device

Press the HOME button, then select [Settings] — [Device Preferences] — [About] — [Device name].

To list connected devices/deregister devices

Press the HOME button, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the (Enter) button. Then, select [Yes] on the confirmation screen.

To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.

Home network features

• Adjusting home network settings
• Playing content from a computer
• Playing content from a media server

Adjusting home network settings

Select within the text to jump to the related settings screen.

You can adjust the following home network settings.

To check the server connection

Press the HOME button, then select [Settings] — [Network & Internet] — [Home network setup] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Press the HOME button, then select [Settings] — [Network & Internet] — [Home network setup] — [Renderer] — the desired option.

[Renderer function]

Enable the renderer function.

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly.

[Renderer access control]

• Select [Automatic access permission] to access the TV automatically when a controller accesses the TV for the first time.
• Select [Custom settings] to change the access permission settings of each controller.

Playing content from a computer

You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.

1. Computer (Server)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Press the HOME button, and select (Apps icon) from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the network device name.
4. Select the folder, and then select the file to play.

To check the supported file formats

• Supported files and formats

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.

1. Digital still camera (Controller)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Operate the controller to start playing the content on the TV screen.

Settings

• Configuring the TV
• Setting a timer

Configuring the TV

The menus displayed in the TV settings vary depending on your model/region/country.

• [Watching TV] Configure settings such as [Channels].
• [Display & Sound] Configure settings such as [Picture] and [Sound].
• [Network & Internet]
• [Accounts & Sign-In]
• [Apps]
• [Device Preferences] Configure settings such as [Keyboard], [Home screen], and [Accessibility].
• [Remotes & Accessories] Configure settings such as [Remote control] and [Bluetooth settings].
• [Expert panel settings] (only models equipped with an OLED panel)

[Watching TV]

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Watching TV] — the desired option.

Available options

[Channels]

Configures the settings related to receiving broadcast programming. You can also configure the settings related to receiving satellite broadcast programming.

To tune digital channels

Receiving digital broadcasts

To tune your satellite

Receiving satellite broadcasts (satellite compatible models only)

To sort channels or edit programme list

Sorting channels or editing the programme list

[Parental controls]

Configures the parental lock settings for broadcasts and other items.

[External inputs]

Configures the settings of the external inputs and BRAVIA Sync.
For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices.

[Recording device setup]

Configures the settings of USB HDD devices for recording. (This option may not be available depending on your model/region/country.)

[Display & Sound]

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.

Available options

[Picture]

Configures display settings that adjust the picture quality, such as screen brightness.

[Screen]

Adjusts the screen size and position.

[Sound]

Configures settings that adjust the sound.

[Audio output]

Configures selection settings related to speakers.

[Network & Internet]

Configures settings for such things as wireless LANs, wired LANs, and home networks.

[Accounts & Sign-In]

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Accounts & Sign-In] — the desired option.

Available options

[Google]

Syncs the registered Google account or removes the account.

[Add account]

Adds a Google account. You can add multiple Google accounts and switch between them depending on the app.

[Apps]

Allows you to configure or delete apps.

[Device Preferences]

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Device Preferences] — the desired option.

Available options

[About]

Displays information about the TV.

[Date & time]

Adjusts the current time.

[Language]

Selects the menu language. The selected menu language will also set the voice recognition language.

[Keyboard]

Configures the settings of the on-screen keyboard.

[Sound]

Configures the [System sounds] setting.

[Storage]

Changes the settings related to data storage.

[Home screen]

Customises channels displayed in the [Home screen] and sorts apps.

[Google]

Configures the search settings.

[Screen saver]

Configures the settings of the screen saver.

[Location]

Configures the location settings to obtain the user location.

[Security & restrictions]

Configures restrictions such as preventing children from using specific apps.

[Accessibility]

Configures the settings of accessibility features and services for helping users navigate their devices more easily.

[Reset]

Reverts the TV to the factory default settings.

[Illumination LED]

Configures the [Illumination LED] settings. (The availability of this function depends on your model.)

[Power]

Changes the settings related to power consumption.

[Initial setup]

Sets up the basic features such as network and channels for first time use.

[Retail mode settings]

Enriches the display for shop front use by setting [Demo mode], etc.

[Remotes & Accessories]

Select within the text to jump to the related settings screen.

1. Press the HOME button, then select [Settings] — [Remotes & Accessories] — the desired option.

Available options

[Bluetooth settings]

Setup for registering/deregistering Bluetooth devices.

[Remote control]

Setup for pairing the Voice Remote Control.

[Expert panel settings] (only models equipped with an OLED panel)

Select within the text to jump to the related settings screen.

These options are available for models equipped with an OLED panel and are used to prevent image retention.

If the same image is displayed repeatedly or for long periods of time, image retention may occur.
The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention.

Press the HOME button, then select [Settings] — [Display & Sound] — [Expert panel settings] — the desired option.

Setting a timer

To set the on timer

On timer automatically turns on the TV at a specific time, such as when a programme that you want to watch comes on. It also allows you to use the TV as an alarm clock.

1. Press the HOME button, and select (Timers icon) — [On timer] — the desired option.

To set the sleep timer

Sleep timer automatically turns off the TV after a preset time.

1. Press the HOME button, and select (Timers icon) — [Sleep timer] — the desired option.

Troubleshooting

• Start here Experiencing trouble? Start here.
• Picture (quality)/screen
• Keyboard
• Broadcast reception
• Sound
• Network (Internet/home)/apps
• Remote control/accessories
• Power
• Connected devices
• USB HDD recording (USB HDD recording models only)
• LED

Start here

• Self diagnostics
• Software updates
• If a full reset (restart) of the TV is required
• Frequently Asked Questions for Troubleshooting

Self diagnostics

Select within the text to jump to the self diagnostics screen.

Check if the TV is working properly.

• Press the HELP button, then select [Self diagnostics], or [Problem diagnosis] — [Self diagnostics].
  [Self diagnostics] will start.

If the problem persists, try the following.

• Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
• Check and try Software updates.
• Support Site

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for update by USB storage device on the website.

For more about the support site, please see the Support Site page.

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

1. Restart the TV with the remote control.
   Press and hold the power button on the remote control for about 5 seconds until the “Power off” message is displayed.
   The TV will turn off and then restart automatically after about one minute.
2. Unplug the AC power cord (mains lead).
   If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Factory data reset

If the problem persists after a power reset, try a factory data reset.

1. Press the HOME button, then select [Settings] — [Device Preferences] — [Reset] — [Factory data reset].
2. Select [Erase everything].
   If you have set a PIN code on your TV, you will be prompted to input it when you select [Erase everything].
   After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to Frequently Asked Questions on our support site.

Picture (quality)/screen

• No colour/Dark picture/Colour is not correct/Picture is too bright.
• Distorted picture./The screen flickers.
• Picture size/Screen format/Wide mode changes automatically.
• The screen suddenly changes to a video you do not recognise while watching TV.
• There are banners/tickers at the top or bottom of the screen.
• High resolution HDR pictures are not displayed.
• 3D pictures are not displayed. The 3D effect is weak. (3D models only)
• Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
• You cannot turn off 3D display while watching 3D content. (3D models only)
• The message [3D signal is detected.] automatically appears when 3D signal is detected. (3D models only)
• A message about an app asking for permission to access a TV function is displayed.
• The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
• The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
• You are concerned about an image retention. (only models equipped with an OLED panel)
• A white line appears on the screen. (only models equipped with an OLED panel)
• Panel refresh does not complete. (only models equipped with an OLED panel)

No colour/Dark picture/Colour is not correct/Picture is too bright.

Select within the text to jump to the related settings screen.

Adjust colour tone, brightness, picture quality on your TV from [Picture].

• Press the ACTION MENU button, then select [Picture] to make adjustments.
  
• If you want to reset the [Picture] setting, press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Reset].
• If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Device Preferences] — [Power] — [Power saving] to [Off] to brighten the screen.

Distorted picture./The screen flickers.

Select within the text to jump to the related settings screen.

Check the connection and position of the antenna (aerial) and peripheral devices

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• When installing an optional device, leave some space between the device and the TV.
• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.

Check the [Motion] setting

• Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Off]. (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Motion].
• Change the current setting of [Film mode] to [Off].
  Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Film mode].
• Check the [Manual programme preset] settings.
  Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Analogue setup] — [Manual programme preset]
  • Set [LNA] to [Off] to improve picture reception. ([LNA] may not be available depending on your situation/region/country.)
  • Perform [AFT] to improve picture for analogue reception.
    (Availability of [Manual programme preset] and its options may vary depending on the region/country/situation.)

Picture size/Screen format/Wide mode changes automatically.

Select within the text to jump to the related settings screen.

You can adjust the picture size from [Screen].
Press the HOME button, then select [Settings] — [Display & Sound] — [Screen].

• When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide].
• You can manually adjust the picture size from [Wide mode].

Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3)

• [Normal]
  Displays the original picture as is. Sidebars that fill in the difference with the 4:3 picture are displayed on the left and right sides of the screen.
  
• [Zoom]
  Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
  
• [Wide zoom]
  Enlarges the picture, preserving the original picture as much as possible.
  

[Wide mode] (when the aspect ratio of the original picture is 16:9)

The picture may not be displayed as intended even if it has an aspect ratio of 16:9. Change the settings to switch to the desired display.

• [Normal]
  Displays a 4:3 picture that was expanded horizontally into 16:9, in the correct aspect ratio.
  
• [Zoom]
  Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
  
• [Wide zoom]
  Enlarges the picture, preserving the original picture as much as possible.
  

The screen suddenly changes to a video you do not recognise while watching TV.

Select within the text to jump to the related settings screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

There are banners/tickers at the top or bottom of the screen.

Select within the text to jump to the related settings screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

• Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

High resolution HDR pictures are not displayed.

Select within the text to jump to the related settings screen.

The following are required to watch high resolution HDR pictures such as 4K (50p/60p)^*.

• Connect the 4K (50p/60p)^* playable device to HDMI IN 2/3.
• Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
• Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] — [Enhanced format] .
• Check whether the connected device has the latest settings or firmware.

^* Availability depends on your model/region/country.

3D pictures are not displayed. The 3D effect is weak. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

• If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Side‑by‑Side)].
  If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Over-Under)].
• If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again.
• Perceived 3D effect may vary from person to person.

For 4K models

• 3D signal of 4K cannot be displayed.
• For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen.

For Active 3D Glasses models

• Be sure that there are no obstacles between the TV and the Active 3D Glasses.
• Replace the battery in the Active 3D Glasses.
• Be sure that the Active 3D Glasses are powered on.
• It is necessary to register your Active 3D Glasses to the TV before use. To use the glasses with another TV, it is necessary to re-register. Turn off the glasses before re-registering.
• Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2.4GHz band. In this case, try to register again.
• If a device that is not 3D-compatible (such as a home theatre system) is connected between the TV and a 3D-compatible device, the TV will not display 3D pictures. Connect the 3D-compatible device directly to the TV via an authorised HIGH SPEED HDMI cable bearing the HDMI logo.

Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

• Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [Settings] — [Display & Sound] — [3D settings] — [3D depth adjustment].

You cannot turn off 3D display while watching 3D content. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

• For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player).

The message [3D signal is detected.] automatically appears when 3D signal is detected. (3D models only)

Select within the text to jump to the related settings screen.

3D models have [3D settings] in [Settings] — [Display & Sound].

• Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] — [Display & Sound] — [3D settings] — [3D signal notification] — [Off].

A message about an app asking for permission to access a TV function is displayed.

Select within the text to jump to the related settings screen.

• Select whether to allow or deny the app access to the displayed function.
• You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] — the desired TV function.

The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)

• If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.

The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)

Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. If the TV is turned on, the AC power cord (mains lead) is unplugged, or the ambient temperature falls outside of the range between 10°C and 40°C during the panel refresh, the process will not complete and this message will appear.

• If panel refresh started automatically, it will restart when you turn off the TV with the remote control.
• If panel refresh was initiated manually, you must select it again.

You are concerned about an image retention. (only models equipped with an OLED panel)

If the same image is displayed repeatedly or for long periods of time, image retention may occur.

To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or TV.

A white line appears on the screen. (only models equipped with an OLED panel)

• Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.

Panel refresh does not complete. (only models equipped with an OLED panel)

• Panel refresh works when the room temperature is between 10°C and 40°C. If the room temperature falls outside of this range during the panel refresh, the process does not finish and a message is displayed. If the message is displayed, check the temperature of the room.

Keyboard

You cannot operate the current screen after the on-screen keyboard is displayed.

• To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control.

Broadcast reception

• Check these things first to troubleshoot your TV reception.
• Block noise or an error message appears and you cannot watch broadcasts.
• Ghosting or double images appear.
• Only snow noise or a black picture appears on the screen.
• There is picture or sound noise when viewing an analogue TV channel.
• Some channels are blank.
• Poor reception or poor picture quality with digital broadcasts.
• You cannot view digital channels.
• Not all analogue channels are tuned.
• You cannot view satellite channels. (Satellite compatible models only)
• Some digital channels are missing.
• You want to tune your satellite dish.

Check these things first to troubleshoot your TV reception.

• Make sure that the antenna (aerial) cable is firmly connected to the TV.
  • Make sure that the antenna (aerial) cable is not loose or disconnected.
  • Make sure that the cable or cable connector of antenna (aerial) is not damaged.
• To watch streaming content, connect the TV to the Internet.

Block noise or an error message appears and you cannot watch broadcasts.

• Make sure that the antenna (aerial) cable is connected to the correct ports (at the TV/connected devices/wall).
• Make sure that the cable is not old or that the inside of the connector is not short-circuited.

Ghosting or double images appear.

Select within the text to jump to the related settings screen.

• Check cable or antenna (aerial) connections.
• Check the antenna (aerial) location and direction.
• Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Off].
  (For [Motionflow] compatible models only)
  [Motionflow] compatible models have [Motionflow] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Motion].

Only snow noise or a black picture appears on the screen.

• Check if auto tuning is performed.
• Check if the antenna (aerial) is broken or bent.
• Check if the antenna (aerial) has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).

There is picture or sound noise when viewing an analogue TV channel.

Select within the text to jump to the related settings screen.

• Check the [Manual programme preset] setting.

  Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Analogue setup] — [Manual programme preset].

  • Perform [AFT] to obtain better picture and sound reception. (Option name differs depending on your region/country.)
  • Set [Audio filter] to [Off], [Low] or [High] to improve sound for analogue reception.
  • Set [LNA] to [Off] to improve picture reception. ([LNA] may not be available depending on your situation/region/country.)
• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna (aerial) cable away from other connecting cables.

Some channels are blank.

• The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
• The channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.

Poor reception or poor picture quality with digital broadcasts.

• Change the position, direction and angle of the terrestrial television antenna (aerial) to maximise the antenna (aerial) signal level. Make sure that the direction of the antenna (aerial) is not changed unintentionally (such as by wind).
• If you are using a TV signal booster, adjust its signal gain.
• If equipment (such as a TV signal distributor) is connected between the antenna (aerial) and the TV, it may affect the TV reception. Directly connect the antenna (aerial) and the TV to check if the reception is improved.
• Poor weather conditions can affect satellite broadcast systems. Wait for the weather to clear. (Satellite compatible models only)

You cannot view digital channels.

• Ask a local installer if digital transmissions are provided in your area.
• Upgrade to a higher gain antenna (aerial).

Not all analogue channels are tuned.

Select within the text to jump to the related settings screen.

• Try to preset channels manually by configuring the settings. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Analogue setup] — [Manual programme preset]. (Availability of [Manual programme preset] and its options may vary depending on your region/country/situation.)

You cannot view satellite channels. (Satellite compatible models only)

Select within the text to jump to the related settings screen.

Satellite compatible models have [Satellite setup] in [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup].

• Ask a local installer if satellite services are provided in your area.
• Check your LNB device and settings.
• If your TV has both “MAIN” and “SUB” jacks (sockets), and is not set to satellite twin tuner mode with [Satellite tuner mode selection], the jack (socket) labelled “SUB” cannot be used. In this case, connect your satellite antenna (aerial) to the jack (socket) labelled “MAIN.”

Some digital channels are missing.

Select within the text to jump to the related settings screen.

To change the tuning range (available depending on your region/country)

Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup] — [Digital tuning] — [Auto tuning range].

[Normal]

Searches for available channels within your region/country.

[Full]

Searches for available channels regardless of region/country.

To update digital services

You can run [Auto tuning] after moving to a new residence, changing service providers, or to search for newly launched channels.

Configuring automatic service updates

We recommend that you set [Auto service update] to [On] to allow new digital services to be added automatically as they become available.

1. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Digital setup] — [Technical setup] — [Auto service update] — [On].

If disabled, you will be notified of new digital services by an on-screen message and the services will not be automatically added.

You want to tune your satellite dish.

If you have a satellite dish installed, you can view satellite broadcasts and determine your type of installation by configuring the tuning settings.

To tune your satellite

• Receiving satellite broadcasts (satellite compatible models only)

Sound

• No sound but good picture.
• Audio noise.
• No audio or low audio with a home theatre system.
• Distorted sound.
• You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.
• Headphone/Bluetooth audio device volume cannot be adjusted.
• You are concerned about a delay between the picture and sound.

No sound but good picture.

Select within the text to jump to the related settings screen.

• Check the volume control.
• Press (Mute) or (Volume) + button to cancel muting.
• Press the ACTION MENU button, then select [Speakers] — [TV speakers].
  
• Remove any headphones.

Audio noise.

• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.
• Keep the antenna (aerial) cable away from other connecting cables.
• To avoid TV interference, make sure to use an undamaged antenna (aerial) cable.

No audio or low audio with a home theatre system.

Select within the text to jump to the related settings screen.

• Press the ACTION MENU button, then select [Speakers] — [Audio system].
• Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Audio output] setting.
• If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].
• If you select an analogue(RF) channel and pictures are not displayed correctly, you will need to change the TV broadcast system. Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Channel setup] — [Analogue setup] — [Manual programme preset] — [TV system]. (Availability of [Manual programme preset] or option name differs depending on the region/country/situation.)
• Depending on your model, if [Speakers] is set to [TV speakers] and [Hi‑Res up‑scaling (DSEE HX)] is set to [Auto], DIGITAL AUDIO OUT (OPTICAL) is muted.
• Check if the [Digital audio out volume] setting of the TV is at maximum.

  Press the HOME button, then select:
  [Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume]

• When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.

Distorted sound.

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices.
• When installing an optional device, leave some space between the device and TV.
• Perform [AFT] in [Manual programme preset] to improve sound for analogue reception.
  (Availability of [Manual programme preset] and its options may vary depending on the region/country/situation.)
• Set [Audio filter] to [Low] or [High] to improve sound for analogue reception. ([Audio filter] may not be available depending on your region/country.)

You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.

Select within the text to jump to the related settings screen.

To output sound from both the headphones/Bluetooth audio device and TV speakers

Sound can be output from both headphones or Bluetooth audio device and TV speakers by performing the setting below. However, the setting method varies depending on whether the TV is an A2DP-supported model.

A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

If the TV is not an A2DP-supported model

To output sound from both an audio system connected via ARC and TV speakers

Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.

• Connecting the TV and audio system using a digital optical cable
• Setting [Digital audio out] to [PCM]

For details about digital optical cable connections, refer to the Connecting an audio system page.

Headphone/Bluetooth audio device volume cannot be adjusted.

Select within the text to jump to the related settings screen.

• If you cannot adjust the headphone or Bluetooth audio device volume with the (Volume) +/- buttons, press the ACTION MENU button and select [Headphone volume]/[Bluetooth volume].

Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

You are concerned about a delay between the picture and sound.

Select within the text to jump to the related settings screen.

If a specific audio system is connected with an HDMI cable

You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site.

• Support Site

Network (Internet/home)/apps

• The TV cannot connect to the Internet/Network.
• The picture and/or sound quality from streaming apps is poor.
• Your TV cannot connect to the server.
• You can connect to the Internet, but not to certain apps and services.

The TV cannot connect to the Internet/Network.

Select within the text to jump to the related settings screen.

If the wireless network does not connect or disconnects, try the following.

• Press the HOME button and check that the following setting is enabled.
  [Settings] — [Network & Internet] — [Wi-Fi]
• Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
  • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  • There are floors or walls between the wireless router and TV.
• Turn the wireless router off and then on again.
• If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [[Manual entry]] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

1. Press the HOME button, then select [Settings] — [Network & Internet] — [Network status] — [Check Connection].
   Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

The picture and/or sound quality from streaming apps is poor.

• Quality depends on the original video provided by the video content provider and your connection bandwidth.
• To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
  • Streaming standard definition (SD) Internet video: 2.5 Mbps
  • Streaming high definition (HD) Internet video: 10 Mbps
  • Streaming Ultra HD (4K) Internet video: 25 Mbps
• The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router, environmental interference, and the quality of the wireless router. In this case, use a wired connection for the Internet, or try the 5GHz band.
• The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band.
• When using a wireless network, keep wireless devices close together or avoid obstacles.
• Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices.
• Audio is not output for videos without audio.

Your TV cannot connect to the server.

Select within the text to jump to the related settings screen.

• Check the LAN cable or wireless connection to your server and your TV.
• Check if your network is properly configured on your TV.
• Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server.
• Perform [Server diagnostics] to check if your media server is communicating properly with the TV. Press the HOME button, then select [Settings] — [Network & Internet] — [Home network setup] — [Server diagnostics].

You can connect to the Internet, but not to certain apps and services.

Select within the text to jump to the related settings screen.

• The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
  If the time is incorrect, press the HOME button, then select [Settings] — enable [Use network time] in [Device Preferences] — [Date & time] — [Automatic date & time].
• Check that the LAN cable and AC power cord (mains lead) of the router/modem^* has been properly connected.
  ^* Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings.
• Try using apps later. The app content provider’s server may be out of service.

Remote control/accessories

• The remote control does not operate.
• You cannot turn the Active 3D Glasses on. (3D models only)
• The LED indicator on the Active 3D Glasses blinks. (3D models only)

The remote control does not operate.

Select within the text to jump to the related settings screen.

Check if the TV is working properly

• Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with the TV.
• If the TV is not working, try resetting it.
  If a full reset (restart) of the TV is required

Check if the remote control is working properly

• Point the remote control at the remote control sensor located at the front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
• Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
• Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
  
  • Sliding type
    
  • Push-release type
    

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

1. Remove the batteries from the remote control.
2. Press the power button on the remote control for three seconds.
3. Install new batteries into the remote control.

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.

You cannot turn the Active 3D Glasses on. (3D models only)

• Replace the battery. (Applies only to TDG-BT400A/BT500A.)
  
  1. Press the unlock button with the tip of a pen, etc., and take out the battery case.
     
  2. Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again.
     
     1. CR2025 (-) side

The LED indicator on the Active 3D Glasses blinks. (3D models only)

• Lights up for 3 seconds: Indicates when turning on the glasses.
  
• Blinks every 2 seconds: Indicates the glasses are powered on.
• Blinks 3 times: Indicates the glasses have been powered off.
• Blinks green and yellow alternately: Indicates the glasses have started the registration process.
• Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the battery.

Power

• The TV turns off automatically.
• The TV turns on automatically.
• After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)
• The TV does not turn on.

The TV turns off automatically.

• The screen may have been turned off due to [Sleep timer] settings.
• Check the [Duration] setting of [On timer].
• Check if [Idle TV standby] in [Power] is activated.
• The screen may have been turned off due to [Screen saver] settings.

The TV turns on automatically.

Select within the text to jump to the related settings screen.

• Check if the [On timer] is activated.
• Disable the [Auto TV on] setting in [BRAVIA Sync settings].

After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)

Select within the text to jump to the related settings screen.

In this case, the TV might be in picture reset mode. When picture reset mode is enabled, the TV turns off for about 10 minutes after it is turned on, and then turns on again to reduce image retention. This is not a malfunction of the TV.

Turn on the TV again using the remote control and disable picture reset mode.

• Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Picture reset mode].

The TV does not turn on.

Perform the procedures in the order below until the problem is solved.

1. Check if the TV turns on with the remote control.

Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Check if the TV turns on or if the illumination LED lights up.
If the illumination LED lights up but the TV does not turn on, try resetting (restarting) the TV.

• If a full reset (restart) of the TV is required

2. Check if the TV turns on with the power button on the TV.

Press the power button on the TV and check if the TV turns on. The power button is on the side or back of the TV.
For details, refer to the Reference Guide of the TV.
If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic.

• The remote control does not operate.

3. Unplug the AC power cord (mains lead).

Unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Connected devices

• No picture from a connected device.
• You cannot select a connected device in the Home Menu.
• Certain programmes on digital sources display a loss of detail.
• Photo images or folders take time to display.
• You cannot find a connected BRAVIA Sync HDMI device.
• The EXT.BOX MENU button on the remote control does not work. This feature is available for TVs in which the included remote control has an EXT.BOX MENU button.
• You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.
• You cannot control a second AV receiver.
• An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)
• Some media files in the USB device or server are not displayed.
• Operation cuts out, or a device does not work.
• What kind of devices can be connected using the Screen mirroring function?
• The TV cannot connect to a Miracast device or Screen mirroring compatible device.
• Video or sound sometimes cuts out.
• Some paid content cannot be played.

No picture from a connected device.

Select within the text to jump to the related settings screen.

• Turn the connected device on.
• Check the cable connection between the device and TV.
• Press the (Input select) button to display the list of inputs, then select the desired input.
• Correctly insert the USB device.
• Make sure that the USB device has been properly formatted.
• Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
• If the connected device is connected to HDMI IN 2 or 3, connect it to HDMI IN 1 or 4.
• Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [HDMI signal format].

You cannot select a connected device in the Home Menu.

• Check the cable connection.

Certain programmes on digital sources display a loss of detail.

• Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

Photo images or folders take time to display.

• Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
• Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display.

You cannot find a connected BRAVIA Sync HDMI device.

Select within the text to jump to the related settings screen.

• Check that your device is BRAVIA Sync-compatible.
• Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV.

The EXT.BOX MENU button on the remote control does not work.

Select within the text to jump to the related settings screen.

This feature is available for TVs in which the included remote control has an EXT.BOX MENU button.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV]— [External inputs].

• To use the EXT.BOX MENU button, connect and set up the IR Blaster (for models supplied with an IR Blaster). Connect the IR Blaster, press the HOME button, then select [Settings] — [Watching TV]— [External inputs] — [IR Blaster setup]. (IR Blaster compatible models may not be available depending on your model/country.)
• If a BRAVIA Sync-compatible device is connected and displayed using HDMI input, some models can display the menu using the EXT.BOX MENU button, but operation is not guaranteed for all devices.

You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.

Select within the text to jump to the related settings screen.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

• Press the ACTION MENU button, then select [Power (STB)] in [Menu].

You cannot control a second AV receiver.

• Only one BRAVIA Sync-compatible AV receiver can be used.

An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)

Select within the text to jump to the related settings screen.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

• Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device.
• Make sure that your TV supports the external device.
• If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
• Some external devices may not respond to some buttons on the “Action Menu”.
• The IR Blaster may not be correctly setup. To set the IR Blaster, press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [IR Blaster setup].

Some media files in the USB device or server are not displayed.

• Unsupported files may not be displayed.
• All the folders/files may not be displayed depending on the system status.

Operation cuts out, or a device does not work.

• Check if the device is turned on.
• Replace the batteries of the device.
• Re-register the device.
• Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
  If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
• The TV or device may not work on a metal rack due to wireless communication interference.
• For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices.
• When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate.

What kind of devices can be connected using the Screen mirroring function?

• Wi‑Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi‑Fi device to find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not guarantee a successful connection with all devices.
  

The TV cannot connect to a Miracast device or Screen mirroring compatible device.

Select within the text to jump to the related settings screen.

• If connecting a Miracast device (e.g., laptop) fails, press the (Input select) button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again.
• If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.

Video or sound sometimes cuts out.

• Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
• Communication speed may change according to the distance or obstacles between devices, device configuration, radio wave condition, line congestion or the device you use. Communication may cut out due to the radio wave condition.

Some paid content cannot be played.

• The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards.
  Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards.

USB HDD recording (USB HDD recording models only)

• You cannot use a USB HDD device. (USB HDD recording models only)
• The USB HDD device cannot be registered. (USB HDD recording models only)
• Recording cannot be performed./Recording failed. (USB HDD recording models only)
• Recorded content disappeared. (USB HDD recording models only)
• The USB HDD device operates even though it is not turned on. (USB HDD recording models only)

You cannot use a USB HDD device. (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

• Check that the USB HDD device is:
  • connected properly.

    Check that it is connected to the blue USB3 port labelled as “HDD REC”.

  • turned on.
  • registered to the TV.

    To register the USB HDD device to the TV, press the HOME button, then select [Settings] — [Watching TV] — [Recording device setup] — [HDD registration].

• Connecting the USB HDD device via a USB hub is not supported.
• Perform [HDD performance check] to check that the USB HDD’s specifications meet the requirements.
  Press the HOME button, then select [Settings] — [Watching TV] — [Recording device setup] — [HDD performance check].

The USB HDD device cannot be registered. (USB HDD recording models only)

Select within the text to jump to the related settings screen.

• Check if the USB HDD device is connected to the USB3 port (blue) indicated as “HDD REC”.
• If the USB HDD device is properly connected to the blue USB3 port, register it for recording again because it is already registered as a device for purposes other than recording (such as storage).

1. Press the HOME button, then select [Settings] — [Device Preferences] — [Storage].
2. From [Device storage], select the USB HDD device you want to register for recording.
3. Select [Register for recording].
4. Follow the on-screen instructions to register the USB HDD device to the TV.

• Use [HDD performance check] to check if the USB HDD device specifications meet the requirements.

  To perform an [HDD performance check], press the HOME button, and then select [Settings] — [Watching TV] — [Recording device setup] — [HDD performance check].

Recording cannot be performed./Recording failed. (USB HDD recording models only)

Select within the text to jump to the related settings screen.

USB HDD recording models have [Recording device setup] in [Settings] — [Watching TV].

• If the recording fails, the reason will be listed in [Recording Error List]. Press the TITLE LIST button, then select [Recording Error List].
• Check the available space in the HDD. If very little space is left, delete unnecessary content.
• The following programmes cannot be recorded.
  • Copy-protected programmes
  • Analogue programmes
  • Programmes from external inputs (including programmes from a connected set-top box)
  • Streaming content
• Timer recording may not be possible if the broadcasting time of the programmes is changed.

Recorded content disappeared. (USB HDD recording models only)

• Recording cannot be performed if the AC power cord (mains lead) or connecting cables are disconnected while recording. Do not disconnect any cable while recording content. Otherwise, the content being recorded or all recorded content may be lost.

The USB HDD device operates even though it is not turned on. (USB HDD recording models only)

• The connected USB HDD may spin or the device’s LED indicator may light up while the TV obtains EPG data during standby mode.

LED

• The illumination LED sometimes lights up.
• You want to disable the illumination LED so that it does not light up or blink.

The illumination LED sometimes lights up.

The illumination LED lights up at various times such as during software updates or TV recording.

Refer to How the illumination LED lights up for details.

You want to disable the illumination LED so that it does not light up or blink.

Select within the text to jump to the related settings screen.

You can turn it off. Press the HOME button, then select [Settings] — [Device Preferences] — [Illumination LED] — [Off].

Index

TV programmes

Picture/display

Sound/voice

Remote control

Connections

External devices

Apps

File playback

Other