What kind of devices can be connected to use the Screen mirroring function?

• Sony Screen mirroring compatible devices (Xperia) can be connected.

Video or sound sometimes cuts out

• Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (Xperia) away from such devices, or turn them off if possible.
• Communication speed may change according to the distance or obstacles between devices, device configuration, radio wave condition, line congestion or what device you use. Communication may cut out due to the radio wave condition.

Some pay contents cannot be played

• The source device needs to be compatible with HDCP (High-bandwidth Digital Content Protection) 2.2 system. Some pay contents may not be displayed via a non-compatible source device.

Apps are inaccessible

• Check that the LAN cable or AC power cord of the router/modem* has been connected properly.
  • Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings.
• Try using apps later. The app content provider’s server may be out of service.

Sometimes video streaming quality is poor when using the wireless LAN

• The wireless network connection quality varies depending on the distance or obstacles (e.g. wall) between the TV and the wireless router (access point), environment interference, and quality of the wireless router (access point).

Wireless LAN connection fails or radio reception conditions are poor

• Check the installation location of the TV and wireless router (access point). Signal condition may be affected for the following reasons.
  • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  • There are floors or walls between the wireless router (access point) and TV.
    If the problem persists even after checking the above, try making a wired LAN connection.

Poor picture on Internet Video

• Quality depends on the original video provided by the internet content provider and your connection bandwidth.

Certain internet content displays a loss of detail, especially during fast-motion or dark scenes

• Video quality and picture size depend on broadband speed and delivery by content providers.

Good picture quality but no sound on the internet content

• Quality depends on the original content provided by the internet content provider and your connection bandwidth.
• Due to the nature of Internet video, not all videos will contain sound.

Your TV cannot connect to the server

• Check the LAN cable or connection to your server and your TV.
• Check if your network is properly configured on your TV.

A message appears stating that the TV cannot connect to your network

• Check the current network settings. Press HOME, then select [Preferences]  [Setup]  [Network]  [Network Setup]  [Network Status]. If all of your network settings are “-”, your server may not be connected properly. Check your network connections and/or server’s instruction manual for connection information.
• Reconfigure your network settings.
• If the LAN cable is connected to an active server and the TV has acquired an IP address, check your DLNA Certified™ media server’s connections and configurations.

DLNA Certified™ media server is inaccessible although it is listed under [Media] in the Home Menu

• Check your LAN cable/connection or your server connections. The TV may have lost connection with the server.
• Perform [Media Server Troubleshooting] to check if your media server is properly communicating with the TV. Press HOME, then select [Preferences]  [Setup]  [Network]  [Home Network Setup]  [Media Server Troubleshooting].

When using the renderer function, music files cannot be played back

• Some applications display a photo file pre-installed in the PC simultaneously with music playback when using the renderer function. Depending on the pre-installed photo file, music playback may not be possible, but may become possible by changing the photo file.

You could not connect Internet

• Check that the LAN cable or AC power cord of the router/modem* has been connected properly.
  • Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings.

You do not have YouTube ID

• If you do not have a YouTube ID and password, register them through the address below. http://www.google.com/device (You can also register a YouTube ID and password from your PC.)
  After registering your ID, you can use it immediately.