[1]

Getting Started

  • Using the Help Guide
  • Remote control
  • Searching by voice
  • Keeping the TV updated
  • Introducing Android TV™
  • Basic Operations
  • Accessibility features
  • Support Site
[2] Getting Started

Using the Help Guide

This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions, specifications, and wall mounting of this TV.

In this Help Guide, you can read the desired information in order or search for it directly. To search, select the search icon at the top of the screen.

Help Guide versions

There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen. You can check which Help Guide is currently displayed by looking at the title at the top of the screen.

Illustration of the location of switch button A
  1. Connect the TV to the Internet.
  2. Select (A) to switch the Help Guide version.

Note

  • To use the latest features described in the Help Guide, you may need to update the TV’s software. For details about software updates, see the Software updates page.
  • The names of settings in the Help Guide may differ from those displayed on the TV depending on the TV’s release date or your model/country/region.
  • The images and illustrations used in the Help Guide may differ depending on your TV model.
  • Design and specifications are subject to change without notice.

Hint

  • To see if your TV is equipped with one of the functions described in the Help Guide, refer to the paper manual or a Sony product catalog.
  • This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
[3] Getting Started

Remote control

  • Using the remote control
  • Functions of the remote control buttons This section explains the remote control buttons in three separate blocks.
[4] Getting Started | Remote control

Using the remote control

You can operate many of the TV’s features by using the (Up) / (Down) / (Left) / (Right) and (Enter) buttons.

The shape and buttons of the remote control varies depending on your model/country/region.​

The included remote control varies depending on your model. For descriptions of the remote control buttons, refer to the Functions of the remote control buttons.

  1. Use the (Up), (Down), (Left) and (Right) buttons to “focus” on the desired item.
    The up, down, left, and right arrow buttons are on the center of the remote control.
  2. Press the center of the (Enter) button to select the item currently in focus.
    The Enter button is in the center of the up, down, left, and right arrow buttons.

To return to the previous screen

Press the BACK button.

Hint

  • For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site.
    Frequently Asked Questions for Troubleshooting
[5] Getting Started | Remote control

Functions of the remote control buttons

  • Upper buttons on the remote control
  • Middle buttons on the remote control
  • Lower buttons on the remote control
[6] Getting Started | Remote control | Functions of the remote control buttons

Upper buttons on the remote control

The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region.

Illustration of the upper buttons on the remote control
INPUT
Display and select the input source.
(The Google Assistant)/(Microphone)
Use the Google Assistant (only on limited region/country/language/TV model) or voice search. (e.g., Search various content by voice.) For details, refer to Searching by voice page.
(TV standby)
Turn on or turn off the TV (standby mode).
SYNC MENU
Display the BRAVIA Sync Menu. For details, refer to BRAVIA Sync overview page.
DIGITAL/ANALOG, ANT
Switch between Cable and Antenna mode or digital and analog mode.
STB MENU
Display the connected set-top box (cable/satellite box) menu after connecting and setting up the IR Blaster.
Number Button/・(Dot)
Use with the 0-9 buttons to select digital channels.
DISPLAY
Display information about the channel/program/input you are viewing.
EXIT, SAIR SALIR
Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service.
Google Play
Access the “Google Play” online service. For details, refer to Installing apps from the Google Play Store page.
NETFLIX (Only on limited region/country/TV model)
Access the “Netflix” online service.
[7] Getting Started | Remote control | Functions of the remote control buttons

Middle buttons on the remote control

The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region.

Illustration of the middle buttons on the remote control
Color buttons
Execute corresponding function at that time.
ACTION MENU
Display a list of contextual functions. For details, refer to Using the Action Menu page.
GUIDE
Display the digital program guide. For details, refer to Using the program guide page.
APPS
Access various services and applications .
BACK
Return to the previous screen.
HOME
Display the TV Home Menu. For details, refer to Home menu page.
TV
Switch to a TV channel or input and display the TV Menu Bar. For details, refer to Using the TV Menu Bar page.
DISCOVER
Bring up the Content Bar to search for content.
(Up) / (Down) / (Left) / (Right) / (Enter) (Navigation D-Pad)
On screen menu navigation and selection.
[8] Getting Started | Remote control | Functions of the remote control buttons

Lower buttons on the remote control

The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region.

Illustration of the lower buttons on the remote control
VOL +/- (Volume)
Adjust the volume.
JUMP
Jump back and forth between two channels or inputs. The TV alternates between the current channel or input and the last channel or input that was selected.
MUTE
Mute the sound. Press again to restore the sound.
CH +/- (Channel)
Select the channel.
AUDIO
Change the language for the program currently being viewed.
(Fast rewind) / (Play) / (Fast forward) / (Previous search) / (Pause)/ (Next search) / (Stop)
Operate media contents on the TV and connected BRAVIA Sync-compatible device.
SUBTITLE/CC
Turn subtitles on or off (when the feature is available).
HELP
Display the Help menu. Help Guide can be accessed from here.
WIDE
Change the screen format.
PIC OFF
Turn the picture off, while sound remains on.
DISPLAY
Display information about the channel/program/input you are viewing.
[9] Getting Started

Searching by voice

Remote controls that support voice search have a (Microphone) button or (The Google Assistant) button, and a built-in microphone. By speaking into the microphone, you can search for various content.

  1. Press the (Microphone) button or (The Google Assistant) button.
    The LED on the remote control will light up.
  2. Speak into the microphone.
    Speech examples may be displayed depending on your model.
    Illustration of speaking into the top part of the remote control
    Search results are displayed when you speak into the microphone.

Hint

  • Depending on the search results, if you press (Up) button on the remote control, more search results will be displayed.
    Screenshot example when there are more search results

When you cannot search using your voice

Register the voice remote control that has the (Microphone) button or (The Google Assistant) button to the TV again by pressing the HOME button and selecting [Settings] — [Remotes & Accessories] — [Remote control].

Note

  • An Internet connection is required to use voice search.
  • The type of remote control supplied with the TV, and the availability of a remote control with a built-in microphone varies depending on your model/region/country. An optional remote control is available in some models/regions/countries.
[10] Getting Started

Keeping the TV updated

The TV acquires data such as program guides or downloads software (when [Automatic software download] is enabled) while it is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

[11] Getting Started

Introducing Android TV™

  • Displaying the picture in a small screen
  • Installing apps from the Google Play Store
  • Moving apps to a USB memory device
  • Viewing Internet media
  • Enjoying safe apps and video streaming services (Security & restrictions)
[12] Getting Started | Introducing Android TV™

Displaying the picture in a small screen

You can display the picture that you are watching (TV programs or content from HDMI-connected devices) as a small screen in the corner.

The position of the small screen varies depending on your TV.

Illustration of a small screen displayed on the TV screen

Displaying the picture as a small screen

  1. Press the ACTION MENU button while watching a TV program or content from an HDMI device, and then select [Picture-in-picture].
    The current picture is displayed as a small screen in the corner.

Note

  • The small screen is displayed on top of the last app used. However, the app that is displayed may vary depending on certain conditions.
  • Operations such as changing the channel is disabled while watching with a small screen.
  • TV program, external input such as an HDMI device, apps that play back movies, or some apps that play back pictures or music cannot be displayed at the same time.
  • The position of the small screen is automatically adjusted. You cannot set it manually.

Closing the small screen or returning it to full screen

  1. Press the HOME button to display the Home Menu.
    A message for the small screen is displayed at the top of the screen.
    Illustration of a list of recently used apps and a small screen displayed on the TV screen
  2. In the small screen display message, select [Open].
  3. Use the buttons under the small screen to close the small screen or return to full screen.
    The image below is a visual representation and may vary from the actual screen.
    Illustration of a list of recently used apps and a small screen displayed on the TV screen
[13] Getting Started | Introducing Android TV™

Installing apps from the Google Play Store

You can install apps from the Google Play Store to the TV, just like you do with smartphones and tablets.

Note

  • You can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets.
  • An Internet connection and Google account are required to install apps from the Google Play Store.

Hint

  • If you do not have a Google account or want to create a shared account, create a new account by accessing the following website.
    https://accounts.google.com/signup https://accounts.google.com/signup
    The website above may vary depending on your region/country. It is also subject to change without notice. For details, refer to the Google homepage.
  • We recommend that you create a Google account on a computer or mobile device.
  1. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list.
    If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
  2. Select an app to install.

After downloading, the app is automatically installed and added. Its icon appears in the list of installed apps, allowing you to launch it.

About paid apps

There are free apps and paid apps in the Google Play Store. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

  1. Press the HOME button, select (Apps icon) from the Home menu, select Google Play Store from the apps list, and select My Apps.
    If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
  2. Select an app to be deleted, and then uninstall the app.
[14] Getting Started | Introducing Android TV™

Moving apps to a USB memory device

You can move downloaded apps to a USB memory device to increase the space available in the TV.

Note

  • When you format a USB memory device, all data saved in the USB memory device will be deleted. Back up your important data before formatting.
  • Performing this procedure formats the USB memory device for exclusive use with the TV. Therefore, you may be unable to use the USB memory device with a computer, etc.
  • Some apps cannot be moved to a USB memory device.
  1. Connect a USB memory device to the TV.
  2. Press the HOME button, select [Settings] — [Device Preferences] — [Storage] — the desired USB memory device.
  3. Format it as an internal storage device.
  4. When formatting is finished, press the HOME button, then select [Settings] — [Apps].
  5. Select the app that you want to move to the USB memory device.
  6. Select the USB memory device from the used storage. The app is moved to the USB memory device.

Hint

  • Repeat steps 4 to 6 to move additional apps to the USB memory device.

To remove a USB memory device

  1. Press the HOME button, select [Settings] — [Device Preferences] — [Storage] — the desired USB memory device, and then select the option to remove it.

Note

  • The USB memory device is used only for saving apps. To use the USB memory device for other purposes, you must format it again.
  • If you delete an app in the USB memory device using a computer, you will be unable to launch it from the TV.
  • If you remove a USB memory device from the TV, you will be unable to use the apps that were moved to the USB memory device.
  • You cannot specify a USB memory device as the installation location of an app. First install the app on the TV as normal, and then move it to the USB memory device.
[15] Getting Started | Introducing Android TV™

Viewing Internet media

You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu.

Note

  • An Internet connection is required to watch Internet content.
[16] Getting Started | Introducing Android TV™

Enjoying safe apps and video streaming services (Security & restrictions)

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos.

  1. Press the HOME button, then select [Settings] — [Device Preferences] — then options such as [Security & restrictions] or [Watching TV] — [Parental controls].

Note

  • If you change the [Security & restrictions] settings, your device and personal data are more vulnerable to attack by unknown apps from sources other than Play Store. You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps.

Hint

  • Other separate restrictions may be available depending on the app. For details, refer to the app’s Help.
[17] Getting Started

Basic Operations

  • Home menu
  • Using the TV Menu Bar This feature is available for TVs in which the included remote control does not have a DISCOVER button.
  • Using the “Content Bar” (DISCOVER) This feature is available for TVs in which the included remote control has a DISCOVER button.
  • Using the Action Menu
  • Selecting inputs
  • Changing the picture and sound quality to your preferences
  • How the illumination LED lights up
[18] Getting Started | Basic Operations

Home menu

The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.

Image of the Home Menu screen. There are five areas labeled A through E starting from the top.

Search, Notifications, Inputs, Timers, and Settings (A)

(Microphone) / (On-screen keyboard):
Use the microphone on the remote control or the on-screen keyboard displayed on the TV to input keywords and search for various content.
For voice search, refer to the Searching by voice page.
(Notifications):
Displayed when there is a notification such as when there is a connection issue. The number indicates the number of notifications.
(Inputs):
Switches the input device connected to the TV.
(Timers):
Configure the [Timer] and [Sleep timer].
For details, refer to the Setting a timer page.
(Settings):
Configure various TV-related settings.
For details, refer to the Settings page.

Apps (B)

Display your favorite apps.

  • If you select [Apps], a list of installed apps is displayed.
  • Select [Add app to favorites] to add an app to favorites.
  • If you select an added app and press and hold the (Enter) button on the remote control, you can change the sort order or remove a favorite.
  • If you select a TV app, you can watch TV broadcasts or input.

Play Next (C)

Displays what you can watch next depending on the content.

Note

  • If there is no applicable content, [Play Next] may not be displayed.

Channels (D)

The rows under Apps (B) are called “Channels”. Here, you can watch recommended content from video streaming services.

Hint

  • The recent history of channels watched is displayed in [TV].
  • You can add content to Play Next by selecting content on any channel and pressing and holding the (Enter) button on the remote control.
  • You can move some of the channels under “Channels (D)” in the Home Menu. Use the (Up) / (Down) buttons to move the focus to the round icon of the row you want to move, and press (Left) button to be able to move the row up or down by pressing the (Up) / (Down) buttons.

Customize channels (E)

[Customize channels] is used to display or hide the selected channels.

Hint

  • For other information, see “Frequently Asked Questions” on the Sony Support Site.
    Frequently Asked Questions for Troubleshooting
[19] Getting Started | Basic Operations

Using the TV Menu Bar

This feature is available for TVs in which the included remote control does not have a DISCOVER button.

Press the TV button while watching a TV broadcast to display the TV Menu Bar. The TV Menu Bar allows access to your Favorite channels and displays the TV Menu, which allows access to the channel list.

Image of the TV screen
  1. Press the TV button while watching a TV broadcast.
    The TV Menu Bar is displayed at the bottom of the screen.
  2. Move the focus up or down to select the desired category.
  3. Move the focus left or right to select the desired item.
  4. Press the (Enter) button to launch the selected item.

Adding channels to favorites

  1. Press the TV button while watching a TV broadcast.
    The TV Menu Bar is displayed at the bottom of the screen.
  2. Move the focus down to select [Add channels to Favorites].
  3. Select the [Favorites] you want to set to add your favorite channels.

Hint

  • If you select [Add to Favorites] from the [Action Menu], you can add the channel you are watching to [Favorite channels].

To change the settings of this function

  1. Press the TV button while watching a TV broadcast.
    The TV Menu Bar is displayed at the bottom of the screen.
  2. Move the focus to the [Settings] category.
  3. Select the desired item to change the settings.

Available options

[Show/Hide categories]
Select content categories to be shown in TV Menu Bar. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.
[Reorder categories]
Select a content category to reorder.
[Add genre categories]
Add genres to create your own custom content category.
[Add keyword categories]
Add keywords to create your own custom content category.
[Sort TV channels]
Select the type of TV channel sorting.
[Display size]
Select the display size of the menu.

Note

  • Some options may not be available depending on your model/region/country.
[20] Getting Started | Basic Operations

Using the “Content Bar” (DISCOVER)

This feature is available for TVs in which the included remote control has a DISCOVER button.

You can use the “Content Bar” to search for various content such as TV programs and Internet videos. The content displayed in the “Content Bar” varies depending on your model/region/country.

Image of the TV screen
  1. Press the DISCOVER button.
    The “Content Bar” is displayed at the bottom of the screen.
  2. Move the focus up or down to select the desired category.
  3. Move the focus left or right to select the desired item.
  4. Press the (Enter) button to launch the selected item.

To change the settings of this function

  1. Press the DISCOVER button.
    The “Content Bar” is displayed at the bottom of the screen.
  2. Move the focus down to the [Settings] category.
  3. Select the desired item to change the settings.

Available options

[Show/Hide categories]
Select content categories to be shown in DISCOVER. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.
[Reorder categories]
Select a content category to reorder.
[Add channels to Favorites]
Add your favorite channels to DISCOVER.
[Add genre categories]
Add genres to create your own custom content category.
[Add keyword categories]
Add keywords to create your own custom content category.
[Display size]
Select the display size of the menu.
[Sort TV channels]
Select the type of TV channel sorting.

Note

  • Some options may not be available depending on your model/region/country.
[21] Getting Started | Basic Operations

Using the Action Menu

By pressing the ACTION MENU button, a menu appears and provides quick access to the functions that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen.

Image of the TV screen
  1. Press the ACTION MENU button.
  2. Move the focus left or right to select the desired category.
  3. Move the focus up or down to select the desired item.
  4. Press the (Enter) button to launch the selected item.

Main ACTION MENU items

Press the ACTION MENU button while watching TV broadcasts or content from external input to display settings that you can change while watching. This allows you to change settings without having to go to the Home screen.

Hint

  • The menu items displayed in the ACTION MENU vary depending on the device you use when watching and the type of broadcast or image. The ACTION MENU may also not be displayed depending on the display status of the TV or the app used.

Display & Sound

Display
Display information about the channel/program/input you are viewing.
Picture-in-picture
Displays the picture that you are watching (TV programs or content from HDMI-connected devices) as a small screen in the corner. For details, refer to Displaying the picture in a small screen page.
Picture Off
Turns the picture off while the sound remains on.
Picture
Changes settings related to picture quality. For details, refer to Adjusting the picture quality page.
3D
Configures settings related to 3D display. In 3D models, 3D content is displayed while you are watching.
Wide mode
Adjust the picture size.
Sound
Changes settings related to sound. For details, refer to Sound” advanced settings page.
Speakers
Select TV or external speakers.
Headphone volume
Adjusts the headphone volume.
Sync Menu
Set up BRAVIA Sync compatible devices for streamlined control. For details, refer to Using features available for BRAVIA Sync-compatible devices page.

TV

Watch TV
Switches to TV broadcasting.
Add to Favorites
Registers the channel you are watching as a favorite. When you register a favorite, you can select it from the menu that is displayed when you press the DISCOVER button or TV button.
Remove from Favorites
Removes a registered favorite.
Favorites setup
Registers favorites and changes the display name of favorites registered using [Add to Favorites].

Menu

Home (Menu)
Displays the home screen of the set-top box (cable/satellite box) connected to the TV.
Options
Displays the options menu of the set-top box (cable/satellite box) connected to the TV.

Hint

  • For other information, see “Frequently Asked Questions” on the Sony Support Site.
    Frequently Asked Questions for Troubleshooting
[22] Getting Started | Basic Operations

Selecting inputs

To use devices (such as a Blu-ray/DVD player) connected to the TV, or to watch TV after such use, you will need to switch the input.

  1. Press the INPUT button repeatedly to select the connected device.

Hint

  • You can switch to TV broadcasting by simply pressing the TV button on the remote control.

Switching from the Home Menu

  1. Press the HOME button, then select the input source from [Inputs].
[23] Getting Started | Basic Operations

Changing the picture and sound quality to your preferences

  • Adjusting the picture quality
  • Picture” advanced settings
  • Adjusting the sound quality
  • Sound” advanced settings
[24] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences

Adjusting the picture quality

You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.

Note

  • The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching.

Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.

You can change the following settings.

Picture

Adjust the picture settings such as Brightness, Color, and Hue.

Picture mode
Change the picture quality according to the content you are watching such as movies or sports.
For details, refer to Picture” advanced settings.
Auto picture mode
Automatically selects the picture mode based on the content being viewed.
Brightness
Adjust the backlight to display the brightest whites and deepest blacks.
Color
Adjust the color saturation level.
Light sensor
Optimizes brightness according to ambient light.
Advanced settings
Access advanced picture enhancing options.
For more details, refer to Picture” advanced settings.

Hint

  • You can also display [Picture] by pressing ACTION MENU while watching TV.

Screen

Adjust the aspect ratio and viewable screen area.

Wide mode
Adjust the picture size.
Auto wide
Automatically adjusts wide mode based on the signal.
4:3 default
Automatic sizing for 4:3 pictures.
Auto display area
Automatically adjusts the viewable screen area based on the signal.
Display area
Adjust the viewable screen area.
Screen position
Adjust the vertical and horizontal screen position.
[25] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences

Picture” advanced settings

This page introduces various settings for the features you can configure in [Picture mode] and [Advanced settings].

Note

  • The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching.

Picture mode

SettingDescription
VividPicture with enhanced edges and contrast.
StandardSuitable picture for basic home use.
Cinema proSuitable picture for film-based content.
Cinema homeSuitable picture for watching movies at home.
SportsSuitable picture for watching sports.
AnimationSuitable picture for watching animation.
Photo‑VividPicture with enhanced edges and contrast.
Photo‑StandardSuitable picture for basic home use.
Photo‑CustomCustomize picture settings.
GameSuitable picture for playing video games.
GraphicsSuitable picture for watching tables and characters.
CustomCustomize picture settings.

Advanced settings

[Brightness] settings

SettingDescription
BrightnessAdjust the luminance level of the screen.
ContrastAdjust the picture white level.
GammaAdjust the light and dark balance. Brighten or darken the brightness between white and black.
Black levelAdjust the picture black level.
Black adjustEnhance the black in images for stronger contrast.
Adv. contrast enhancerAutomatically adjusts the contrast based on picture brightness.
Auto local dimmingOptimizes contrast by adjusting brightness in individual sections of the screen.
X‑tended Dynamic RangeAdjust peak luminance for the brightest whites and blackest blacks.
Peak luminanceAdjust peak luminance for the brightest whites.

[Color] settings

SettingDescription
ColorAdjust the color saturation level.
HueAdjust the green and red tones.
Color temperatureAdjust the color temperature.
Adv. color temperatureAdjust the color temperature in detail.
Live ColorImprove the vividness of colors.

[Clarity] settings

SettingDescription
SharpnessAdjust the picture detail.
Reality CreationAdjusts fineness and noise for realistic picture.
If you select Manual, you can adjust Resolution.
Mastered in 4KOptimizes picture quality for Blu‑ray discs mastered in 4K. Applies to 1080/24p signals only.
Random noise reductionReduce repetitive random noise.
Digital noise reductionReduce video compression noise.
Smooth gradationCreate smooth gradations to reduce false contours on flat surfaces.

[Motion] settings

SettingDescription
MotionflowRefines moving images. Increases the number of image frames to display videos smoothly. If you select [Custom], you can adjust [Smoothness] and [Clearness].
CineMotionOptimizes picture quality based on video content, such as movies and computer graphics. Smoothly reproduces the motion of filmed images (images recorded at 24 frames per second) such as movies.
LED Motion modeRefines moving images.

[Video options] settings

SettingDescription
HDR modePicture that is suitable for a High Dynamic Range signal.
HDMI video rangeSelect the signal range for HDMI input.
Color spaceChange the color reproduction range.

[Reset] settings

SettingDescription
ResetReturn all picture settings to factory default.

Hint

  • For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site.
    Frequently Asked Questions for Troubleshooting
[26] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences

Adjusting the sound quality

You can configure various settings related to the TV’s sound such as sound quality and sound mode.

Note

  • The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device.

Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.

You can change the following settings.

Sound
Adjust settings by input such as the TV or HDMI, and other common settings, to enjoy various sound effects.
You can configure settings such as those below.
ClearAudio+
Achieves the best sound quality by applying a well‑balanced combination of digital signal processing technologies. Disable this setting when outputting audio from both the TV and audio system through digital audio output.
Sound mode
Select modes such as [Cinema] or [Music] based on your environment and preferences.
Sound customization
Adjust sound settings related to each sound mode.
Volume level
Adjust the sound level of current input.
Advanced auto volume
Keeps the volume level constant for all programs and inputs.
Balance
Adjust the speaker balance.
TV position
Output sound from the TV speakers according to the position of the TV.
Reset
Return all sound settings to factory default settings.
Audio output
Adjust for headphones and audio system.
You can configure settings such as those below.
Speakers
Select TV or external speakers.
Headphone/Audio out
Select usages of terminals. This setting is available only when [Speakers] is set to [TV speakers].
Headphone speaker link
Switches the TV's speakers on/off when headphones are connected.
Audio system prioritization
If enabled, this automatically switches the audio output to a BRAVIA Sync-compatible audio system when the TV is turned on.
Home theater control
Turns your audio system on, and allows you to control it.
Sound mode sync
The sound field of the specified audio system will switch automatically when the TV's sound mode changes.
A/V sync
Adjust audio and video timing while using a Bluetooth A2DP audio device or a specific audio system connected with HDMI cable.
Digital audio out
Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [Audio system].
Digital audio out volume
Applied for PCM only. The volume levels between PCM and compressed audio will differ.

Hint

  • You can also display [Sound] by pressing ACTION MENU while watching TV.
[27] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences

Sound” advanced settings

This page introduces various settings for the features you can configure in [Sound].

Note

  • The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device.

[Sound mode] settings

SettingDescription
StandardOptimize sound quality for general content.
DialogSuitable for spoken dialog.
CinemaOptimize surround sound suitable for movies.
MusicLets you experience dynamic and clear sound, like that of a concert.
SportsSimulates the larger space of a stadium or other venue.

[Sound customization]

SettingDescription
SurroundVirtually reproduce realistic surround sound.
Surround effectAdjust the surround sound effect.
Sound restoration (DSEE)Reproduces natural spatial sound by restoring high frequencies and small sound often lost during digital compression.
EqualizerAdjust sound based on different frequencies.
Voice ZoomEmphasize voice.
NightClear sound at a low volume level.

[Volume level]

SettingDescription
Volume offsetAdjust the sound level of the current input relative to other inputs.
Dolby Dynamic RangeCompensates for audio level difference between channels (only for Dolby Digital audio).
MPEG audio levelAdjusts MPEG audio sound level.
HE‑AAC Dynamic RangeCompensates for audio level difference between channels (only for HE‑AAC audio).
HE‑AAC audio levelAdjusts HE‑AAC audio sound level.
[28] Getting Started | Basic Operations

How the illumination LED lights up

Certain colors will appear at the bottom center of your TV indicating a certain activity or status.


White “on” or “blinking”
  • When the screen is off
  • When the TV is turning on
  • When receiving signals from the remote control
  • When updating the software
etc.

Cyan “blinking”
  • When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network
etc.

Amber “on”
  • When the on timer is set
  • When the sleep timer is set
etc.
[29] Getting Started

Accessibility features

This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.

Press the HOME button, then select [Settings] — [Device Preferences] — [Accessibility] to configure the user assistive features.

[Accessibility] has a shortcut function so you can turn it on or off by pressing and holding the MUTING button on the remote control for 3 seconds.

Hint

  • To change the shortcut function, enable [Accessibility shortcut] in [Accessibility], and change using [Shortcut service].
  • To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer or smartphone.
    • USA:
      http://www.sony.com/tvsupport
      QR code for the Sony support website
      http://www.sony.com/tvsupport
    • Canada:
      http://www.sony.ca/support
      QR code for the Sony support website
      http://www.sony.ca/support
    • Brazil:
      http://esupport.sony.com/BR/
      QR code for the Sony support website
      http://esupport.sony.com/BR/
    • Latin America:
      http://esupport.sony.com/ES/LA/
      QR code for the Sony support website
      http://esupport.sony.com/ES/LA/
[30] Getting Started

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

  • USA:
    http://www.sony.com/tvsupport
    QR code for the Sony support website
    http://www.sony.com/tvsupport
  • Canada:
    http://www.sony.ca/support
    QR code for the Sony support website
    http://www.sony.ca/support
  • Brazil:
    http://esupport.sony.com/BR/
    QR code for the Sony support website
    http://esupport.sony.com/BR/
  • Latin America:
    http://esupport.sony.com/ES/LA/
    QR code for the Sony support website
    http://esupport.sony.com/ES/LA/
[31]

Watching TV

  • Watching TV programs
  • Watching in 3D (3D models only)
[32] Watching TV

Watching TV programs

  • Using the program guide
  • Using interactive broadcast TV services
[33] Watching TV | Watching TV programs

Using the program guide

You can quickly find your preferred programs.

(This function is available only for digital broadcasts and depends on your region/country/settings.)

  1. Press the GUIDE button to display the digital program guide.
  2. Select a program to watch.
    The details of the program are displayed.
  3. Select [View] to watch the program.

To switch the program guide

You can switch the program guide to [TV Selections] or [Genre Guide]. Some options may not be available depending on your model/region/country.

  1. Move the focus to the leftmost item, then move left again to open the menu.
  2. Select the desired program guide or list.

To use optional functions

  1. While the program guide is displayed, press the ACTION MENU button and then select the desired item.
[34] Watching TV | Watching TV programs

Using interactive broadcast TV services

To use Ginga service (Ginga models only)

Ginga models have [Channel setup & Ginga] in [Settings] — [Watching TV] — [Channels].

Ginga (also known as DTVi) Interactivity provides extended programming content information such as sports statistics, soap opera chapters and characters, publicity, merchandising, weather information and news, through high-quality digital text and graphics, along with advanced options.

If available in your home, Ginga Interactivity also allows you to communicate with the broadcaster through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters.

(This function is only available for digital broadcasts and may not be available in your region/country.)

  1. Select a digital channel that provides Ginga features.
[35] Watching TV

Watching in 3D (3D models only)

  • Understanding the basics of 3D TV (3D models only)
  • Preparing your 3D glasses (3D models only)
  • Watching TV in 3D (3D models only)
[36] Watching TV | Watching in 3D (3D models only)

Understanding the basics of 3D TV (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

Recommended viewing distance for a 3D image

If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV. For the best viewing experience, we recommend that you sit directly in front of the TV.

Illustration of the best distance to watch TV

Hint

  • There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.

TV and Active 3D Glasses communication range

Active 3D glasses communicate with the TV to show you images in 3D.

Your viewing position needs to be within the proper range. See the following diagrams. The working distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference.

  • Overhead view
    Illustration of the communication range from an overhead view
    1. 120°
    2. 1-6 m (3-20 ft.)
  • Side view
    Illustration of the communication range from a side view
    1. 45°
    2. 1-6 m (3-20 ft.)
    3. 30°

Note

  • Recommended viewing angle and distance may vary depending on the TV’s location and room conditions.

Caring for your glasses

  • Wipe the glasses gently with a soft cloth.
  • Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
  • If using a chemically pretreated cloth, be sure to follow the instructions provided on the package.
  • Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.
[37] Watching TV | Watching in 3D (3D models only)

Preparing your 3D glasses (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.

For Passive 3D Glasses

If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses on.

For Active 3D Glasses

If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you need to register them to your TV. Follow the steps below.

  1. Remove the battery’s insulation sheet.
    Illustration of the procedure step
  2. Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV.
  3. Press and hold the (Power) button/indicator on the glasses for 2 seconds.
    Illustration of the procedure step

    The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears on the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds.

    If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above.

  4. Put the Active 3D Glasses on.

From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press the (Power) button/indicator.

Hint

  • To use the Active 3D Glasses with another TV, you need to register the glasses to that TV. Perform the procedure above from Step 2.
[38] Watching TV | Watching in 3D (3D models only)

Watching TV in 3D (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs.

To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Illustration of a person wearing 3D glasses and watching in 3D
  1. Prepare the 3D Glasses.
  2. Display the 3D content on the TV screen.
  3. Put the 3D Glasses on.
    You should now be able to watch 3D images. If no 3D effect is achieved, perform the following steps.
  4. Press the ACTION MENU button, then select [3D].
  5. Select the [3D display] mode to suit the displayed content. Depending on the input signal or format, [3D (Side‑by‑Side)]/[3D (Over-Under)] may not be selectable.

Hint

  • In addition to the [3D display] mode, you can use various 3D options in [3D settings]. Press the HOME button, then select [Settings] — [Display & Sound] — [3D settings].

Note

  • The 3D effect may be less pronounced if the ambient temperature is low.
  • If [Motionflow] in [Picture] is set to something other than [Off], the process to minimize screen flicker may affect the smooth movement of the picture. In this case, press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Off]. (For [Motionflow] compatible models only.)
    [Motionflow] compatible models have [Motionflow] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Motion].
[39]

Using the TV with Other Devices

  • USB devices
  • Blu-ray and DVD players
  • Set-top box (cable/satellite box)
  • Smartphones and tablets
  • Computers, cameras, and camcorders
  • Audio system
  • Bluetooth devices
  • Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
  • BRAVIA Sync-compatible devices
  • Viewing pictures in 4K from compatible devices (4K models only)
[40] Using the TV with Other Devices

USB devices

  • Playing content stored on a USB device
  • Information about USB devices used for storing photos and music
  • Supported files and formats
[41] Using the TV with Other Devices | USB devices

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

Illustration of the connection method
  1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

  1. If the USB device connected to the TV has a power switch, turn it on.
  2. Press the HOME button, and select (Apps icon) from the Home menu, then select [Media Player].
    If the supplied remote control has an APPS button, you can press the APPS button.
  3. Select the USB device name.
  4. Select the folder, and select the file to play.

To check the supported file formats

  • Supported files and formats

Note

  • Some photo images or folders take time to display depending on the image dimension, file size, and number of files in a folder.
  • Displaying the USB device may take some time because the TV accesses the USB device every time the USB device is connected.
  • All USB ports on the TV support Hi-Speed USB. The blue USB port supports SuperSpeed (USB 3.1 Gen 1 or USB 3.0). USB hubs are not supported.
  • While accessing the USB device, do not turn off the TV or USB device, do not disconnect the USB cable, and do not remove or insert recording media. Otherwise, data stored on the USB device may be corrupted.
  • Depending on the file, playback may not be possible, even when using the supported formats.

Hint

  • For other information, see “Frequently Asked Questions” on the Sony Support Site.
    Frequently Asked Questions for Troubleshooting
[42] Using the TV with Other Devices | USB devices

Information about USB devices used for storing photos and music

  • The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
  • When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
  • If your digital still camera does not work with your TV, try the following:
    • Set the USB connection settings on your camera to “Mass Storage”.
    • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
  • Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
  • It may take a long time to display a photo, depending on the file or settings.
  • In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
[43] Using the TV with Other Devices | USB devices

Supported files and formats

  • Photos
  • Music
  • Videos
  • Audio sampling rates (for videos)
  • External subtitles
[44] Using the TV with Other Devices | USB devices | Supported files and formats

Photos

Use case : USB / Home Network

File FormatExtension
JPEG*.jpg / *.jpe / *.jpeg
ARW *1*.arw
  • *1 ARW is only to be used for playing back files.

Other supported files and formats

  • Music
  • Videos
  • Audio sampling rates (for videos)
  • External subtitles
[45] Using the TV with Other Devices | USB devices | Supported files and formats

Music

Use case : USB / Home Network

mp4

Extension: *.mp4 / *.m4a

DescriptionSampling Rate
AAC-LC16k / 22.05k / 24k / 32k / 44.1k / 48k
HE-AAC v1 / v224k / 32k / 44.1k / 48k

3gpp

Extension: *.3gp / *.3g2

DescriptionSampling Rate
AAC-LC16k / 22.05k / 24k / 32k / 44.1k / 48k
HE-AAC v1 / v224k / 32k / 44.1k / 48k

Asf

Extension: *.wma

DescriptionSampling Rate
WMA9 Standard8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k

ogg

Extension: *.ogg

DescriptionSampling Rate
Vorbis8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k

Other

DescriptionSampling Rate
LPCM *132k / 44.1k / 48k

Extension: *.mp3

DescriptionSampling Rate
MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L232k / 44.1k / 48k
MP2L316k / 22.05k / 24k
MP2.5L38k / 11.025k / 12k

Extension: *.wav

DescriptionSampling Rate
WAV *232k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k

Extension: *.flac

DescriptionSampling Rate
FLAC16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k

Extension: *.aac

DescriptionSampling Rate
AAC-LC16k / 22.05k / 24k / 32k / 44.1k / 48k
HE-AAC v1 / v224k / 32k / 44.1k / 48k
  • *1 The use case of LPCM is Home Network only.
  • *2 The use case of WAV is 2ch only.

Other supported files and formats

  • Photos
  • Videos
  • Audio sampling rates (for videos)
  • External subtitles
[46] Using the TV with Other Devices | USB devices | Supported files and formats

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
MPEG1MPEG1L21920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
MPEG2 MP@HL, MP@H14L, MP@MLMPEG1L1 / MPEG1L2 / LPCM / AC31920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps

MPEG2TS

Extension : *.m2t

Subtitle Type : Internal (Except for Brazilian models) / External (For Brazilian models only)

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
MPEG2 MP@HL, MP@H14L, MP@MLMPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC31920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps

Extension : *.m2ts / *.mts

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC31920x1080 / QCIF (176x144)1920x1080@60fps

MP4 (*.mp4): For 2K models

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@120fps
MPEG4 SP@L6, ASP@L5, ACEP@L4AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps

MP4 (*.mp4): For 4K models

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@120fps
MPEG4 SP@L6, ASP@L5, ACEP@L4AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2 *1AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / LPCM3840x2160 / QCIF (176x144)3840x2160@60p / 1920x1080@120fps
HEVC / H.265 MP@L5.1, Main10@L5.1AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC33840x2160 / QCIF (176x144)3840x2160@60p / 1920x1080@120fps
  • *1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
XvidMPEG1L1 / MPEG1L2 / MPEG1L3 / AC3 / E-AC31920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
Motion JPEGμ-LAW / PCM (U8) / PCM (S16LE)1280x720 / QCIF (176x144)1280x720@30fps

Asf (*.asf / *.wmv)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
VC1 AP@L3, MP@HL, SP@MLWMA9 Standard1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps

MKV (*.mkv): For 2K models

Subtitle Type : Internal / External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
XvidDTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@60fps
MPEG4 SP@L6, ASP@L5, ACEP@L4DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
VP8DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
VP9 Profile 0, Profile 2DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@60fps

MKV (*.mkv): For 4K models

Subtitle Type : Internal / External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
XvidDTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@60fps
MPEG4 SP@L6, ASP@L5, ACEP@L4DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
VP8DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
VP9 Profile 0, Profile 2DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis3840x2160 / QCIF (176x144)3840x2160@60fps
AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v23840x2160 / QCIF (176x144)3840x2160@60p / 1920x1080@120fps
HEVC / H.265 MP@L5.1, Main10@L5.1DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v23840x2160 / QCIF (176x144)3840x2160@60p / 1920x1080@120fps

3gpp (*.3gp / *.3g2)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
MPEG4 SP@L6, ASP@L5, ACEP@L4AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L21920x1080 / QCIF (176x144)1920x1080@60fps

MOV (*.mov)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
AVC / H.264 BP@L3, MP@L4.2, HP@L4.2AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)1920x1080 / QCIF (176x144)1920x1080@60fps
MPEG4 SP@L6, ASP@L5, ACEP@L4AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
Motion JPEGAAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)1280x720 / QCIF (176x144)1280x720@30fps

WebM (*.webm)

Subtitle Type : External

Video Codec (Profile@Level)Audio CodecMax. / Min. ResolutionMax. Frame Rate
VP8Vorbis1920x1080 / QCIF (176x144)1920x1080@30fps / 1280x720@60fps
VP9 Profile 0, Profile 2Vorbis3840x2160 / QCIF (176x144)3840x2160@60fps

Other supported files and formats

  • Photos
  • Music
  • Audio sampling rates (for videos)
  • External subtitles
[47] Using the TV with Other Devices | USB devices | Supported files and formats

Audio sampling rates (for videos)

Audio CodecSampling Rate
LPCM44.1k / 48k
MPEG1L1 / MPEG1L232k / 44.1k / 48k
MPEG1L332k / 44.1k / 48k
AAC-LC16k / 22.05k / 24k / 32k / 44.1k / 48k
HE-AAC v1 / v224k / 32k / 44.1k / 48k
AC332k / 44.1k / 48k
E-AC332k / 44.1k / 48k
Vorbis8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k
WMA98k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k
DTS core32k / 44.1k / 48k
μ-LAW8k
PCM (U8)8k
PCM (S16LE)11.025k / 16k / 44.1k
PCM (S16BE)11.025k / 16k / 44.1k

Other supported files and formats

  • Photos
  • Music
  • Videos
  • External subtitles
[48] Using the TV with Other Devices | USB devices | Supported files and formats

External subtitles

Use case : USB

File FormatExtension
SubStation Alpha*.ass / *.ssa
SubRip*.srt
MicroDVD*.sub / *.txt
SubViewer*.sub
SAMI*.smi / *.sami
DVD Subtitle System*.txt

Other supported files and formats

  • Photos
  • Music
  • Videos
  • Audio sampling rates (for videos)
[49] Using the TV with Other Devices

Blu-ray and DVD players

  • Connecting a Blu-ray or DVD player
  • Watching Blu-ray and DVD discs
[50] Using the TV with Other Devices | Blu-ray and DVD players

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.

Use a connection method below based on the terminals available on your TV.

Note

  • The available terminals depend your model/region/country.

Hint

  • You can also connect a set-top box (cable/satellite box) in the same way as a Blu-ray/DVD player.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

Illustration of the connection method
  1. Blu-ray/DVD player (same as connecting a set-top box)
  2. HDMI cable (not supplied)*

* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

  • If the device has a DVI jack (socket), connect it to the HDMI (with AUDIO IN) port through a DVI - HDMI adaptor interface (not supplied), and connect the device’s audio out jacks (sockets) to HDMI 3 AUDIO IN / HDMI 1 AUDIO IN.
    Availability depends on your model/region/country. Refer to the Reference Guide to check if your TV supports HDMI 3 AUDIO IN / HDMI 1 AUDIO IN.

Component video connection

If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a component video cable and an audio cable.

Illustration of the connection method
  1. Blu-ray/DVD player (same as connecting a set-top box)
  2. Component video cable (not supplied)
  3. Audio cable (not supplied)

For models supplied with a Mini Plug Component Adapter

Use the supplied Mini Plug Component Adapter to connect to the TV as follows.

Illustration of the connection method
  1. Blu-ray/DVD player (same as connecting a set-top box)
  2. Mini Plug Component Adapter (supplied)
  3. Component video cable (not supplied)
  4. Audio cable (not supplied)

Note

  • When the Mini Plug Component Adapter (supplied) is connected to the TV, the yellow composite jack (socket) is recognized as a component jack (socket). When connecting using a composite cable, make sure you remove the Mini Plug Component Adapter.

Composite connection

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.

Illustration of the connection method
  1. Blu-ray/DVD player (same as connecting a set-top box)
  2. Composite video/audio cable (not supplied)

When using an Analog Extension cable

Illustration of the connection method
  1. Blu-ray/DVD player (same as connecting a set-top box)
  2. Analog Extension cable (supplied)*
  3. RCA Cable (not supplied)

* Whether the Analog Extension cable is supplied depends on your model/region/country.

[51] Using the TV with Other Devices | Blu-ray and DVD players

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

  1. Turn on the connected Blu-ray/DVD player.
  2. Press the INPUT button repeatedly to select the connected Blu-ray/DVD player.
  3. Start playback on the connected Blu-ray/DVD player.

Hint

  • If you connect a BRAVIA Sync-compatible device with HDMI connection, you can operate it by simply using the TV’s remote control.
[52] Using the TV with Other Devices

Set-top box (cable/satellite box)

  • Connecting a Set-top box (cable/satellite box)
  • Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)
[53] Using the TV with Other Devices | Set-top box (cable/satellite box)

Connecting a Set-top box (cable/satellite box)

Connect the set-top box (cable/satellite box) to the TV.
Connect it to the terminals on your TV.
For details, refer to the Connecting a Blu-ray or DVD player page.

[54] Using the TV with Other Devices | Set-top box (cable/satellite box)

Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

  • Connecting an IR Blaster (IR Blaster compatible models only)
  • Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)
[55] Using the TV with Other Devices | Set-top box (cable/satellite box) | Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

Connecting an IR Blaster (IR Blaster compatible models only)

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

The IR Blaster allows you to operate a set-top box (cable/satellite box) that is connected to the TV, with the TV’s remote control.

(IR Blaster compatible models may not be available depending on your model/country.)

Illustration of the connection method
  1. Set-top box (cable/satellite box)
  2. IR Blaster cable
  3. IR Blaster jack (socket)

Note

  • Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device.
  • Make sure that your TV supports the external device.
[56] Using the TV with Other Devices | Set-top box (cable/satellite box) | Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)

Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only)

Peforming [Set-top box control setup] in [IR Blaster setup] allows you to operate a cable/satellite box from the menu displayed by pressing the ACTION MENU button on the remote control. If the remote control also has the STB MENU button, you can press it to use the remote control for cable/satellite box operations such as displaying the cable/satellite box menu.

  1. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [IR Blaster setup] — [Set-top box control setup].
  2. Follow the on-screen instructions.

Hint

  • The IR Blaster can operate an AV receiver. To set up an AV receiver, press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [IR Blaster setup] — [AV receiver control setup].
  • If the AV receiver is a BRAVIA Sync-compatible device, an IR Blaster is not needed.

Note

  • Some external devices may not respond to some items in the “Action Menu”.
  • If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
[57] Using the TV with Other Devices

Smartphones and tablets

  • Enjoying content from your mobile device on the TV with Google Cast
  • Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function
[58] Using the TV with Other Devices | Smartphones and tablets

Enjoying content from your mobile device on the TV with Google Cast

Google Cast allows you to wirelessly cast content from your favorite websites and apps to your TV, directly from your computer or mobile device.

  1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
  2. Launch a Google Cast supported app on the mobile device.
  3. Select the (cast) icon in the app.
    The screen of the mobile device is displayed on the TV.

Note

  • An Internet connection is required to use Google Cast.
[59] Using the TV with Other Devices | Smartphones and tablets

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

You can display the screen of a mobile device on the TV to view photos, videos or websites.

The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV. A wireless router is not necessary to use this function.

Illustration of content sharing
  1. Smartphone
  2. Tablet
  3. Computer
  1. Press the INPUT button, then select [Screen mirroring].
  2. Operate your Screen mirroring compatible device to connect to the TV.
    When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV.
    For details, refer to the instruction manual of your device.

Note

  • While the standby screen for the Screen mirroring is displayed, the wireless connection between the TV and your wireless router is disconnected, therefore communication via the Internet is stopped.
[60] Using the TV with Other Devices

Computers, cameras, and camcorders

  • Connecting a computer and viewing stored content
  • Connecting a camera or camcorder and viewing stored content
  • Computer video signal specifications
[61] Using the TV with Other Devices | Computers, cameras, and camcorders

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

Illustration of the connection method
  1. Computer
  2. HDMI cable (not supplied)*

* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

To check the video signal specifications

  • Computer video signal specifications

To view content stored on a computer

After connecting the computer, press the HOME button, then select the input the computer is connected to.

To check the supported file formats

  • Supported files and formats

Note

  • For optimum picture quality, we recommend that you set your computer to output video signals according to one of the settings listed in “Computer video signal specifications”.
  • Depending on the connection status, the image may be blurred or smeared. In this case, change the computer’s settings and select another input signal from the “Computer video signal specifications” list.
[62] Using the TV with Other Devices | Computers, cameras, and camcorders

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

Illustration of the connection method
  1. Digital still camera
  2. Camcorder
  3. HDMI cable (not supplied)*

* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

  1. After connecting the digital still camera/camcorder, turn it on.
  2. Press the INPUT button repeatedly to select the connected digital still camera/camcorder.
  3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

  • Supported files and formats

Hint

  • If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s remote control. Make sure that the device is BRAVIA Sync-compatible. Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack (socket).
[63] Using the TV with Other Devices | Computers, cameras, and camcorders

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

  • 640 x 480, 31.5 kHz/60 Hz
  • 800 x 600, 37.9 kHz/60 Hz
  • 1024 x 768, 48.4 kHz/60 Hz
  • 1152 x 864, 67.5 kHz/75 Hz (2K Full HD models or 4K models only)
  • 1280 x 1024, 64.0 kHz/60 Hz (2K Full HD models or 4K models only)
  • 1600 x 900, 56.0 kHz/60 Hz (2K Full HD models or 4K models only)
  • 1680 x 1050, 65.3 kHz/60 Hz (2K Full HD models or 4K models only)
  • 1920 x 1080, 67.5 kHz/60 Hz (2K Full HD models or 4K models only)*

* 1080p timing, when applied to the HDMI input, will be treated as a video timing and not computer timing. This will affect the [Screen] settings in [Display & Sound]. To view computer content, set [Wide mode] to [Full], and [Display area] to [Full pixel](2K models) or [+1](4K models). ([Display area] is configurable only when [Auto display area] is disabled.)

Other video input signals

The following video formats can be displayed depending on specifications of your computer.

  • 480p, 480i
  • 576p*1, 576i*1
  • 720/24p
  • 720p/30Hz, 720p/50Hz*1, 720p/60Hz
  • 1080i/50Hz*1, 1080i/60Hz
  • 1080/24p
  • 1080p/30Hz, 1080p/50Hz*1, 1080p/60Hz
  • 3840 x 2160p/24Hz, 3840 x 2160p/25Hz*1, 3840 x 2160p/30Hz (4K models only)
  • 3840 x 2160p/50Hz*1*3, 3840 x 2160p/60Hz*3 (4K models only)
  • 4096 x 2160p/24Hz*2 (4K models only)
  • 4096 x 2160p/50Hz*1*2*3, 4096 x 2160p/60Hz*2*3 (4K models only)

*1 Not supported depending on your region/country.

*2 When 4096 x 2160p is input and [Wide mode] is set to [Normal], the resolution is displayed as 3840 x 2160p.
To display 4096 x 2160p, set [Wide mode] setting to [Full 1] or [Full 2].

*3 Supported only by HDMI 2/3 depending on your model.

Note

  • 1920 x 1080/60 Hz output may not be available, depending on your computer. Even if 1920 x 1080/60 Hz output is selected, the actual output signal may differ. In this case, change the computer’s settings, then set your computer to use a different video signal.
[64] Using the TV with Other Devices

Audio system

  • Outputting audio from an audio system
  • Connecting an audio system
  • Adjusting an audio system
[65] Using the TV with Other Devices | Audio system

Outputting audio from an audio system

You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect.

  • Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.)
  • Connecting with a digital optical cable
  • Connecting with an audio cable

For connection methods, refer to the Connecting an audio system page.

Note

  • Refer to the instruction manual of the device to be connected.

Connection using an HDMI cable

This device supports Audio Return Channel (ARC). You can use an HDMI cable to output audio from audio systems that support ARC.

For connection methods, refer to the Connecting an audio system page.

Note

  • The location of the HDMI terminal that supports ARC varies depending on the model. Refer to the included reference guide.
[66] Using the TV with Other Devices | Audio system

Connecting an audio system

See the illustrations below to connect an audio system such as an AV receiver or sound bar.

Note

  • The available terminals depend your model/region/country.

HDMI connection (ARC supported)

  1. Connect the TV and audio system with an HDMI cable.
    Connect to the TV’s HDMI input terminal bearing the text “ARC”.
    Illustration of the connection method
    1. AV receiver or sound bar
    2. HDMI cable (not supplied)*

    * We recommend authorized Premium High Speed HDMI Cable(s) bearing the HDMI logo.

  2. Adjusting an audio system

Digital optical cable connection

  1. Connect the TV and audio system with a digital optical cable.
    Connect to the audio system’s digital optical input terminal.
    Illustration of the connection method
    1. AV receiver or Sound bar
    2. Optical audio cable (not supplied)
  2. Adjusting an audio system

Audio cable connection

  1. Connect the TV and audio system with a stereo to RCA analog audio cable.
    Connect to the audio system’s audio input terminal.
    Illustration of the connection method
    1. AV receiver or Sound bar
    2. Audio cable (not supplied)
  2. Adjusting an audio system

Hint

  • For more information, please visit the Sony support website.
    Support Site
[67] Using the TV with Other Devices | Audio system

Adjusting an audio system

After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.

Adjusting an audio system connected with an HDMI cable or digital optical cable

  1. After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system].
  2. Turn on the connected audio system, then adjust the volume.
    If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

Note

  • You need to configure the [Digital audio out] settings according to your audio system. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Digital audio out].
  • If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].

Hint

  • If a specific audio system is connected with an HDMI cable, you can adjust the output timing of the picture and sound.
    • Adjusting the AV sync setting
    For details about supported models, refer to the support site.
    • Support Site

Adjusting an audio system connected with an audio cable

  1. After connecting the TV to your audio system, press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Headphone/Audio out] — [Audio out (Fixed)].
  2. Turn on the connected audio system, then adjust the volume.

Note

  • If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].

Hint

  • When using an external audio system, the audio out of the TV can be operated using the TV’s remote control if [Headphone/Audio out] is set to [Audio out (Variable)]. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Headphone/Audio out] — [Audio out (Variable)].
  • When connecting a subwoofer, press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Headphone/Audio out] — [Subwoofer].
[68] Using the TV with Other Devices

Bluetooth devices

  • Connecting a Bluetooth device
  • Adjusting the AV sync setting
  • Supported Bluetooth profiles
[69] Using the TV with Other Devices | Bluetooth devices

Connecting a Bluetooth device

To pair the TV with a Bluetooth device

Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers.

Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

  1. Turn the Bluetooth device on and put it in pairing mode.
    To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
  2. Press the HOME button, then select [Settings] — [Remotes & Accessories] — [Bluetooth settings] — [Add device] to put the TV in pairing mode.
    A list of available Bluetooth devices will be displayed.
  3. Select the desired device from the list, then follow the on-screen instructions.
    If you are prompted to enter a passcode, refer to the instruction manual of the device.
    After pairing is completed, the device connects to the TV.

To connect to a paired Bluetooth device

  1. Press the HOME button, then select [Settings] — [Remotes & Accessories] — [Bluetooth settings].
  2. Select a paired but unconnected device from the list.
  3. Select [Connect].
[70] Using the TV with Other Devices | Bluetooth devices

Adjusting the AV sync setting

If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.)

Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

  1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync] — the desired option.

Hint

  • You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable. For details about supported models, refer to the support site.
    • Support Site

Note

  • Depending on the connected Bluetooth audio device, the picture and sound may not match even when the [A/V sync] setting is set to [On] or [Auto].
  • To prevent the TV from displaying a black screen immediately after turning it on when a sound bar is connected wirelessly (Bluetooth), set the [A/V sync] setting to [On].
  • If [Picture mode] is set to one of the options below, the output timing of the picture and sound is not adjusted even when the [A/V sync] setting is set to [Auto].
    • [Game]
    • [Graphics]
    • [Photo‑Vivid]
    • [Photo‑Standard]
    • [Photo‑Custom]
    To adjust [A/V sync] when in any of these modes, select [On].
  • The responsiveness of the TV while playing video games may feel slower due to the [A/V sync] setting adding a delay to the output timing of the picture. For games that are dependant on response time, we do not recommend you use a Bluetooth device and recommend that you use the TV speakers or a sound bar with a wired (HDMI cable/digital optical cable) connection instead.
[71] Using the TV with Other Devices | Bluetooth devices

Supported Bluetooth profiles

The TV supports the following profiles:

  • HID (Human Interface Device Profile)
  • HOGP (HID over GATT Profile)
  • A2DP (Advanced Audio Distribution Profile)*
  • AVRCP (Audio/Video Remote Control Profile)*
  • 3DSP (3D Synchronization Profile)*
  • SPP (Serial Port Profile)

* Available depending on your model/region/country.

A2DP and AVRCP supported models have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

[72] Using the TV with Other Devices

Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

  • Connecting a wireless subwoofer (optional)
  • Adjusting wireless subwoofer-related settings (optional)
[73] Using the TV with Other Devices | Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

Connecting a wireless subwoofer (optional)

You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound.

The availability of this feature depends on your model/region/country.
TVs that support the Wireless Subwoofer indicate “SWF-BR100” in the specifications section of the Reference Guide.

Illustration of the connection method
  1. Wireless Transceiver
  2. Wireless Subwoofer SWF-BR100
  3. Audio cable
  1. Connect the audio cable (supplied) to the Wireless Transceiver.
  2. Connect the other end of the audio cable to the AUDIO OUT / (Headphone) jack (socket) of the TV.
  3. Connect the Wireless Transceiver to the USB port of the TV.
    [Headphone/Audio out] is automatically set to [Subwoofer].
  4. Position the Wireless Subwoofer and connect it to the AC power.
    We recommend that the Wireless Subwoofer be placed as close as possible to the TV.

Hint

  • When the Wireless Transceiver is disconnected, [Headphone/Audio out] is automatically restored to its original setting.
  • For details on how to set up the Wireless Subwoofer, refer to the instruction manual supplied with the Wireless Subwoofer.
[74] Using the TV with Other Devices | Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)

Adjusting wireless subwoofer-related settings (optional)

Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Display & Sound] — [Audio output].

The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences.

  1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Wireless Subwoofer].

Available Options

[Wireless Subwoofer level]
Adjusts the volume level of the Wireless Subwoofer.
[Cut off frequency (50‑200Hz)]
Adjusts the cutoff frequency of the Wireless Subwoofer. All frequencies below the cutoff frequency are output to the Wireless Subwoofer.
[Phase]
Sets the phase polarity. Select the setting to suit your preference.
[Wireless Subwoofer sync]
Adjusts the time lag of the Wireless Subwoofer sound. If the sound produced by the Wireless Subwoofer is too late, use [+]; if it is too early, use [-].
[Reset Wireless Subwoofer settings]
Resets the Wireless Subwoofer settings to their initial values.

To set the power control method of the Wireless Subwoofer

  1. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Wireless Subwoofer power].
[75] Using the TV with Other Devices

BRAVIA Sync-compatible devices

  • BRAVIA Sync overview
  • Using features available for BRAVIA Sync-compatible devices
  • Adjusting BRAVIA Sync settings
[76] Using the TV with Other Devices | BRAVIA Sync-compatible devices

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.

Illustration of operating a BRAVIA Sync-compatible device
[77] Using the TV with Other Devices | BRAVIA Sync-compatible devices

Using features available for BRAVIA Sync-compatible devices

The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV.
Press the ACTION MENU button, and select [Sync Menu].

Blu-ray/DVD player

  • Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu.
  • Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
  • Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
  • Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button), and channel selection of the connected Blu-ray/DVD player through the TV’s remote control.

AV receiver

  • Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound.
  • Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on.
  • Automatically turns the connected AV receiver off when you turn the TV off.
  • Adjusts the volume (VOL +/– buttons) and mutes the sound (MUTING button) of the connected AV receiver through the TV’s remote control.

Video camera

  • Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
  • Automatically turns the connected video camera off when you turn the TV off.
  • Controls menu operation ( (Up) / (Down) / (Left) / (Right) buttons), playback (e.g., (Play) button) of the connected video camera through the TV’s remote control.

Note

  • BRAVIA Sync control” (BRAVIA Sync) is only available for connected BRAVIA Sync-compatible devices that have the BRAVIA Sync logo.
[78] Using the TV with Other Devices | BRAVIA Sync-compatible devices

Adjusting BRAVIA Sync settings

  1. Turn on the connected device.
  2. To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
  3. Activate BRAVIA Sync on the connected device.
    When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Device auto power off]
If disabled, the connected device does not turn off automatically when the TV is turned off.
[TV auto power on]
If disabled, the TV does not turn on automatically when the connected device is turned on.
[BRAVIA Sync device list]
Displays the BRAVIA Sync device list.
[Device control keys]
Allows you to set buttons to control an HDMI connected device.

To use the Sync Menu

  1. Press the ACTION MENU button, select the Sync Menu, and select the desired item in the Sync Menu.

Hint

  • In the following cases, a message is displayed on the TV screen when you select the Sync Menu.
    • An HDMI device is not connected.
    • [BRAVIA Sync control] is disabled.
[79] Using the TV with Other Devices

Viewing pictures in 4K from compatible devices (4K models only)

  • Viewing pictures in 4K resolution (4K models only)
  • Settings for viewing pictures in 4K resolution with higher quality (4K models only)
[80] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices (4K models only)

Viewing pictures in 4K resolution (4K models only)

You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).

The availability of this function depends on your region/country.

Illustration of images from various devices displayed on the TV
  1. Digital still camera
  2. Camcorder
  3. USB device
  4. Network device

To view pictures stored on a USB device or network device in 4K resolution

  1. Connect the USB device or network device to the TV.
  2. Press the HOME button, select (Apps icon) from the Home menu, then select [Media Player].
    If the supplied remote control has an APPS button, you can press the APPS button.
  3. Select the USB device name or network device name.
  4. Select the folder, and then select the file to play.

To view pictures stored on a digital still camera/camcorder

  1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable.
  2. Press the INPUT button repeatedly to select the connected device.
  3. Set the connected device to 4K output.
  4. Start playback on the connected device.

To check the supported file formats

  • Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality (4K models only) page.

Note

  • A 3D picture cannot be displayed.
  • If you change the picture by pressing the (Left) / (Right) buttons, it may take a moment for the picture to be displayed.
[81] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices (4K models only)

Settings for viewing pictures in 4K resolution with higher quality (4K models only)

When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].

HDMI signal format

To change the HDMI signal format setting, press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] .

Standard format
Standard HDMI format*1 for normal use.
Enhanced format (HDMI IN 2/3 only)
High-Quality HDMI format*1*2. Only set when using capable devices.

*1 HDR included (HDR models only). HDR models have [HDR mode] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Video options].
*2 4K 60p 4:2:0 10 bit, 4:4:4, 4:2:2 etc.

Note

  • When using Enhanced format, picture and sound may not be output correctly. In this case, connect the device to an HDMI IN that is in [Standard format], or change the HDMI signal format of HDMI IN to [Standard format].
  • Only set to Enhanced format when using compatible devices.
  • When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, refer to the cable specifications.
  • In some models, the HDMI signal format of HDMI IN 2 and 3 changes at the same time.
[82]

Connecting to a Network

  • Connecting to a network using a LAN cable
  • Connecting to a network using a wireless connection
  • Home network features
[83] Connecting to a Network

Connecting to a network using a LAN cable

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network.

Make sure to connect to the Internet or home network via a router.

Hint

  • If you are using a modem with router functions, you do not need to prepare a separate router. Ask your service provider for information about your modem’s specifications.
Illustration of the connection method
  1. LAN cable
  2. Computer
  3. Router
  4. Modem
  5. Internet
  1. Set up your LAN router.
    For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).

Note

  • The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator).
[84] Connecting to a Network

Connecting to a network using a wireless connection

  • Using Wi-Fi to connect the TV to the Internet/Network
  • Using Wi-Fi Direct to connect to the TV (no wireless router required)
[85] Connecting to a Network | Connecting to a network using a wireless connection

Using Wi-Fi to connect the TV to the Internet/Network

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

Illustration of the connection method
  1. Computer
  2. Wireless router
  3. Modem
  4. Internet
  1. Set up your wireless router.
    For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
  2. Press the HOME button, then select [Settings] — [Network & Internet].
  3. Select a network you want to connect to and set the password.
    If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network. page.

To turn off the built-in wireless LAN

  1. To disable [Wi-Fi], press the HOME button, then select [Settings] — [Network & Internet] — [Wi-Fi].

Hint

  • For smooth video streaming:
    • Change the setting of your wireless router to a high-speed networking standard such as 802.11n if possible.
      For details on how to change the setting, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
    • If the above procedure does not deliver any improvement, change the setting of your wireless router to 5GHz, which may help improve the video streaming quality.
    • The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band.

Note

  • The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator).
  • If you select the [Show password] option in the password entry screen, the exposed password may be seen by other individuals.
[86] Connecting to a Network | Connecting to a network using a wireless connection

Using Wi-Fi Direct to connect to the TV (no wireless router required)

You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.

Illustration of content streaming
  1. Press the HOME button, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings].
  2. Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
    If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
  3. Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.
  4. Send content from the Wi-Fi Direct/Wi-Fi device to the TV.
    For details, refer to the instruction manual of the device.

If connection is not successful

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device.

To change the name of the TV shown on the connected device

Press the HOME button, then select [Settings] — [Device Preferences] — [About] — [Device name].

To list connected devices/deregister devices

Press the HOME button, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the (Enter) button. Then, select [Yes] on the confirmation screen.

To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.

[87] Connecting to a Network

Home network features

  • Adjusting home network settings
  • Playing content from a computer
  • Playing content from a media server
  • RVU statement (RVU compliant models only)
[88] Connecting to a Network | Home network features

Adjusting home network settings

You can adjust the following home network settings.

To check the server connection

Press the HOME button, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Press the HOME button, then select [Settings] — [Network & Internet] — [Home network] — [Renderer] — the desired option.

[Renderer]
Enable the renderer function.
You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly.
[Renderer access control]
  • Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time.
  • Select [Custom settings] to change the access permission settings of each controller.

To use the remote device

Press the HOME button, then select [Settings] — [Network & Internet] — [Remote device settings] — the desired option.

[Control remotely]
Enable operation of the TV from a registered device.
[Deregister remote device]
Deregister a device to disable operation of the TV from that device.
[89] Connecting to a Network | Home network features

Playing content from a computer

You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.

Illustration of the connection method
  1. Computer (Server)
  2. Router
  3. Modem
  4. Internet
  1. Connect the TV to your home network.
  2. Press the HOME button, and select (Apps icon) from the Home menu, then select [Media Player].
    If the supplied remote control has an APPS button, you can press the APPS button.
  3. Select the network device name.
  4. Select the folder, and then select the file to play.

To check the supported file formats

  • Supported files and formats

Note

  • Depending on the file, playback may not be possible even when using the supported formats.
[90] Connecting to a Network | Home network features

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.

Illustration of the connection method
  1. Digital still camera (Controller)
  2. Router
  3. Modem
  4. Internet
  1. Connect the TV to your home network.
  2. Operate the controller to start playing the content on the TV screen.
[91] Connecting to a Network | Home network features

RVU statement (RVU compliant models only)

RVU compliant models have [RVU] in [Settings] — [Watching TV] — [External inputs] — [Manage inputs].

Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information.

[92]

Settings

  • Configuring the TV
  • Setting a timer
[93] Settings

Configuring the TV

The menus displayed in the TV settings vary depending on your model/region/country.

  • [Watching TV] Configure settings such as [Channels].
  • [Display & Sound] Configure settings such as [Picture] and [Sound].
  • [Network & Internet]
  • [Accounts & Sign In]
  • [Apps]
  • [Device Preferences] Configure settings such as [Keyboard], [Home screen], and [Accessibility].
  • [Remotes & Accessories] Configure settings such as [Remote control] and [Bluetooth settings].
  • [Expert panel settings] (only models equipped with an OLED panel)
[94] Settings | Configuring the TV

[Watching TV]

  1. Press the HOME button, then select [Settings] — [Watching TV] — the desired option.

Available options

[Channels]
Configures the settings related to receiving broadcast programming.
[Parental controls]
Configures the parental lock settings for broadcasts and other items.
[External inputs]
Configures the settings of the external inputs and BRAVIA Sync.
For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices.
[95] Settings | Configuring the TV

[Display & Sound]

  1. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.

Available options

[Picture]
Configures display settings that adjust the picture quality, such as screen brightness.
To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page.
[Screen]
Adjusts the screen size and position.
[Sound]
Configures settings that adjust the sound.
To adjust the sound quality to your preferences, refer to the Adjusting the sound quality page.
[Audio output]
Configures selection settings related to speakers.
[96] Settings | Configuring the TV

[Network & Internet]

Configures settings for such things as wireless LANs, wired LANs, and home networks.

[97] Settings | Configuring the TV

[Accounts & Sign In]

  1. Press the HOME button, then select [Settings] — [Accounts & Sign In] — the desired option.

Available options

[Google]
Syncs the registered Google account or removes the account.
[Add account]
Adds a Google account. You can add multiple Google accounts and switch between them depending on the app.
[98] Settings | Configuring the TV

[Apps]

Allows you to configure or delete apps.

[99] Settings | Configuring the TV

[Device Preferences]

  1. Press the HOME button, then select [Settings] — [Device Preferences] — the desired option.

Available options

[About]
Displays information about the TV.
[Date & time]
Adjusts the current time.
[Language]
Selects the menu language. The selected menu language will also set the voice recognition language.
[Keyboard]
Configures the settings of the on-screen keyboard.
[Sound]
Configures the [System sounds] setting.
[Storage]
Changes the settings related to data storage.
[Home screen]
Customizes channels displayed in the [Home screen] and sorts apps.
[Google]
Configures the search settings.
[Screen saver]
Configures the settings of the screen saver.
[Location]
Configures the location settings to obtain the user location.
[Security & restrictions]
Configures restrictions such as preventing children from using specific apps.
[Accessibility]
Configures the settings of accessibility features and services for helping users navigate their devices more easily.
[Reset]
Reverts the TV to the factory default settings.
[Region]
Sets your location to receive region-specific information. (This option may not be available depending on your region/country.)
[Illumination LED]
Configures the [Illumination LED] settings. (The availability of this function depends on your model.)
[Power]
Changes the settings related to power consumption.
[Picture adjustments lock]
Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.)
[Initial setup]
Sets up the basic features such as network and channels for first time use.
[Retail mode settings]
Enriches the display for shop front use by setting [Demo mode], etc.

[100] Settings | Configuring the TV

[Remotes & Accessories]

  1. Press the HOME button, then select [Settings] — [Remotes & Accessories] — the desired option.

Available options

[Bluetooth settings]
Setup for registering/deregistering Bluetooth devices.
[Remote control]
Setup for pairing the Voice Remote Control.
[101] Settings | Configuring the TV

[Expert panel settings] (only models equipped with an OLED panel)

These options are available for models equipped with an OLED panel and are used to prevent image retention.

If the same image is displayed repeatedly or for long periods of time, image retention may occur.
The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention.

Press the HOME button, then select [Settings] — [Display & Sound] — [Expert panel settings] — the desired option.

Available options

[Pixel shift]
Moves the displayed image at regular intervals to prevent image retention. Under normal circumstances, use the TV with this option enabled.
[Panel refresh]
Manually perform a panel refresh only when image retention is particularly noticeable.

Note

  • Perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel.
  • Panel refresh takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.
  • Perform adjustments when the room temperature is between 10°C (50°F) and 40°C (104°F). If the room temperature is outside this range, the panel refresh may not complete.
[102] Settings

Setting a timer

To set the on timer

On timer automatically turns on the TV at a specific time, such as when a program that you want to watch comes on. It also allows you to use the TV as an alarm clock.

  1. Press the HOME button, and select (Timers icon) — [Timer] — the desired option.

To set the sleep timer

Sleep timer automatically turns off the TV after a preset time.

  1. Press the HOME button, and select (Timers icon) — [Sleep timer] — the desired option.

Note

  • When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off].
[103]

Troubleshooting

  • Start here Experiencing trouble? Start here.
  • Picture (quality)/screen
  • Keyboard
  • Broadcast reception
  • Sound
  • Network (Internet/home)/apps
  • Remote control/accessories
  • Power
  • Connected devices
  • LED
[104] Troubleshooting

Start here

  • Self diagnostics
  • Software updates
  • If a full reset (restart) of the TV is required
  • Frequently Asked Questions for Troubleshooting
[105] Troubleshooting | Start here

Self diagnostics

Check if the TV is working properly.

  • Press the HELP button, then select [Self diagnostics], or [Problem diagnosis] — [Self diagnostics].
    [Self diagnostics] will start.

Hint

You can also check the following symptoms under [Problem diagnosis].

  • [Internet connectivity symptoms]
  • [External devices symptoms]
  • [Picture/Sound symptoms]

If the problem persists, try the following.

  • Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
  • Check and try Software updates.
  • Support Site
[106] Troubleshooting | Start here

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

To turn on automatic software download

To enable [Automatic software download], press the HELP button, then select [System software update] — [Automatic software download].

Hint

  • To update the software manually, select [Software update].
  • If you do not wish to update the software automatically, disable [Automatic software download].

Note

  • When [Automatic software download] is disabled, the TV cannot receive notifications even when a software update is available.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for update by USB storage device on the website.

For more about the support site, please see the Support Site page.

[107] Troubleshooting | Start here

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

  1. Restart the TV with the remote control.
    Press and hold the power button on the remote control for about 5 seconds until the “Power off” message is displayed.
    The TV will turn off and then restart automatically after about one minute.
    If the TV does not turn on automatically, press the power button on the remote control after 20 seconds.
  2. Unplug the AC power cord (mains lead).
    If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Hint

Your personal settings and data will not be lost after the TV restarts.

Factory data reset

If the problem persists after a power reset, try a factory data reset.

Note

Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed apps).

  1. Press the HOME button, then select [Settings] — [Device Preferences] — [Reset] — [Factory data reset].
  2. Select [Erase everything].
    If you have set a PIN code on your TV, you will be prompted to input it when you select [Erase everything].
    After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.
[108] Troubleshooting | Start here

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below.

  • http://www.sony.net/androidtv-faq/
    QR code for the Sony support website

For troubleshooting information, you can also refer to Frequently Asked Questions on our support site.

[109] Troubleshooting

Picture (quality)/screen

  • No color/Dark picture/Color is not correct/Picture is too bright.
  • Distorted picture./The screen flickers.
  • Picture size/Screen format/Wide mode changes automatically.
  • The screen suddenly changes to a video you do not recognize while watching TV.
  • A black box appears on the screen.
  • There are banners/tickers at the top or bottom of the screen.
  • High resolution HDR pictures are not displayed.
  • 3D pictures are not displayed. The 3D effect is weak. (3D models only)
  • Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
  • You cannot turn off 3D display while watching 3D content. (3D models only)
  • The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)
  • A message about an app asking for permission to access a TV function is displayed.
  • The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
  • The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
  • You are concerned about an image retention. (only models equipped with an OLED panel)
  • A white line appears on the screen. (only models equipped with an OLED panel)
  • Panel refresh does not complete. (only models equipped with an OLED panel)
[110] Troubleshooting | Picture (quality)/screen

No color/Dark picture/Color is not correct/Picture is too bright.

Adjust color tone, brightness, picture quality on your TV from [Picture].

  • Press the ACTION MENU button, then select [Picture] to make adjustments.
    For details, refer to Adjusting the picture quality page.
  • If you want to reset the [Picture] setting, press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Reset].
  • If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Device Preferences] — [Power] — [Power saving] to [Off] to brighten the screen.

Note

  • Picture quality depends on the signal and content.
  • The picture quality may improve if you change it in [Picture] under [Settings].
    Press the ACTION MENU button, select [Picture] — [Advanced settings], and adjust [Brightness] or [Contrast].
[111] Troubleshooting | Picture (quality)/screen

Distorted picture./The screen flickers.

Check the connection and position of the antenna and peripheral devices

  • Check the antenna/cable connection.
  • Keep the antenna/cable away from other connecting cables.
  • When installing an optional device, leave some space between the device and the TV.
  • Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.

Check the [Motion] setting

  • Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Off]. (For [Motionflow] compatible models only)
    [Motionflow] compatible models have [Motionflow] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Motion].
  • Change the current setting of [CineMotion] to [Off].
    Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [CineMotion].
[112] Troubleshooting | Picture (quality)/screen

Picture size/Screen format/Wide mode changes automatically.

You can adjust the picture size from [Screen].
Press the HOME button, then select [Settings] — [Display & Sound] — [Screen].

  • When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide].
  • You can manually adjust the picture size from [Wide mode].

Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3)

  • [Normal]
    Displays the original picture as is. Sidebars that fill in the difference with the 4:3 picture are displayed on the left and right sides of the screen.
    Example of setting
  • [Zoom]
    Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
    Example of setting
  • [Wide zoom]
    Enlarges the picture, preserving the original picture as much as possible.
    Example of setting

[Wide mode] (when the aspect ratio of the original picture is 16:9)

The picture may not be displayed as intended even if it has an aspect ratio of 16:9. Change the settings to switch to the desired display.

  • [Normal]
    Displays a 4:3 picture that was expanded horizontally into 16:9, in the correct aspect ratio.
    Example of setting
  • [Zoom]
    Displays a 16:9 picture that has been converted into 4:3 letter box format, in the correct aspect ratio.
    Example of setting
  • [Wide zoom]
    Enlarges the picture, preserving the original picture as much as possible.
    Example of setting

Note

  • [Auto wide] in [Screen] to [Wide zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again.
  • [Auto wide] in [Screen] will not expand the picture while the content switches since the content information is regulated by the channel signal provider. You can manually change the [Wide mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again.
  • The Picture size depends on the signal content.
    • The picture becomes smaller during commercials due to the method used by the provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may become small with a black border.
    • Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your BD/DVD (or contact your program provider).
    • Programs broadcast in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.

Hint

Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-top box for more information.

[113] Troubleshooting | Picture (quality)/screen

The screen suddenly changes to a video you do not recognize while watching TV.

In this case, the TV might be in demo mode. Try exiting demo mode.

  • Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].
[114] Troubleshooting | Picture (quality)/screen

A black box appears on the screen.

  • A text option is selected although no text is available. Check the [Captions]/[Broadcast closed captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You can select a different option from the current option.
[115] Troubleshooting | Picture (quality)/screen

There are banners/tickers at the top or bottom of the screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

  • Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].
[116] Troubleshooting | Picture (quality)/screen

High resolution HDR pictures are not displayed.

The following are required to watch high resolution HDR pictures such as 4K (50p/60p)*.

  • Connect the 4K (50p/60p)* playable device to HDMI IN 2/3.
  • Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
  • Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] — [Enhanced format] .
  • Check whether the connected device has the latest settings or firmware.

* Availability depends on your model/region/country.

[117] Troubleshooting | Picture (quality)/screen

3D pictures are not displayed. The 3D effect is weak. (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

  • If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Side‑by‑Side)].
    If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Over-Under)].
  • If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again.
  • Perceived 3D effect may vary from person to person.

For 4K models

  • 3D signal of 4K cannot be displayed.
  • For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen.

For Active 3D Glasses models

  • Be sure that there are no obstacles between the TV and the Active 3D Glasses.
  • Replace the battery in the Active 3D Glasses.
  • Be sure that the Active 3D Glasses are powered on.
  • It is necessary to register your Active 3D Glasses to the TV before use. To use the glasses with another TV, it is necessary to re-register. Turn off the glasses before re-registering.
  • Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2.4GHz band. In this case, try to register again.
  • If a device that is not 3D-compatible (such as a home theater system) is connected between the TV and a 3D-compatible device, the TV will not display 3D pictures. Connect the 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
[118] Troubleshooting | Picture (quality)/screen

Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

  • Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [Settings] — [Display & Sound] — [3D settings] — [3D depth adjustment].
[119] Troubleshooting | Picture (quality)/screen

You cannot turn off 3D display while watching 3D content. (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

  • For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player).
[120] Troubleshooting | Picture (quality)/screen

The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)

3D models have [3D settings] in [Settings] — [Display & Sound].

  • Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] — [Display & Sound] — [3D settings] — [3D signal notification] — [Off].
[121] Troubleshooting | Picture (quality)/screen

A message about an app asking for permission to access a TV function is displayed.

  • Select whether to allow or deny the app access to the displayed function.
  • You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] — the desired TV function.
[122] Troubleshooting | Picture (quality)/screen

The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)

  • If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.
[123] Troubleshooting | Picture (quality)/screen

The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)

Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. If the TV is turned on, the AC power cord (mains lead) is unplugged, or the ambient temperature falls outside of the range between 10°C (50°F) and 40°C (104°F) during the panel refresh, the process will not complete and this message will appear.

  • If panel refresh started automatically, it will restart when you turn off the TV with the remote control.
  • If panel refresh was initiated manually, you must select it again.
[124] Troubleshooting | Picture (quality)/screen

You are concerned about an image retention. (only models equipped with an OLED panel)

If the same image is displayed repeatedly or for long periods of time, image retention may occur.

To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or TV.

Note

  • Manually perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel.
  • Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur.
[125] Troubleshooting | Picture (quality)/screen

A white line appears on the screen. (only models equipped with an OLED panel)

  • Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.
[126] Troubleshooting | Picture (quality)/screen

Panel refresh does not complete. (only models equipped with an OLED panel)

  • Panel refresh works when the room temperature is between 10°C (50°F) and 40°C (104°F). If the room temperature falls outside of this range during the panel refresh, the process does not finish and a message is displayed. If the message is displayed, check the temperature of the room.
[127] Troubleshooting

Keyboard

You cannot operate the current screen after the on-screen keyboard is displayed.

  • To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control.
[128] Troubleshooting

Broadcast reception

  • Check these things first to troubleshoot your TV reception.
  • Block noise or an error message appears and you cannot watch broadcasts.
  • Ghosting or double images appear.
  • Only snow noise or a black picture appears on the screen.
  • There is picture or sound noise when viewing an analog TV channel.
  • Some channels are blank.
  • Poor reception or poor picture quality with digital broadcasts.
  • You cannot view digital channels.
  • You cannot receive or select channels.
  • Some digital cable channels are not displayed.
  • Broadcast HD formats have poor quality.
[129] Troubleshooting | Broadcast reception

Check these things first to troubleshoot your TV reception.

  • Make sure that the antenna cable is firmly connected to the TV.
    • Make sure that the antenna cable is not loose or disconnected.
    • Make sure that the cable or cable connector of antenna is not damaged.
  • To watch streaming content, connect the TV to the Internet.

Hint

  • For more information, please visit the Sony support website.
    Support Site
[130] Troubleshooting | Broadcast reception

Block noise or an error message appears and you cannot watch broadcasts.

  • Make sure that the antenna cable is connected to the correct ports (at the TV/connected devices/wall).
  • Make sure that the cable is not old or that the inside of the connector is not short-circuited.
[131] Troubleshooting | Broadcast reception

Ghosting or double images appear.

  • Check cable or antenna connections.
  • Check the antenna location and direction.
  • Press the ACTION MENU button, then select [Picture] — [Advanced settings] — [Motion] — [Motionflow] — [Off].
    (For [Motionflow] compatible models only)
    [Motionflow] compatible models have [Motionflow] in [Settings] — [Display & Sound] — [Picture] — [Advanced settings] — [Motion].
[132] Troubleshooting | Broadcast reception

Only snow noise or a black picture appears on the screen.

  • Check if auto tuning is performed.
  • Check if the antenna is broken or bent.
  • Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).
[133] Troubleshooting | Broadcast reception

There is picture or sound noise when viewing an analog TV channel.

  • Check the [Analog channel adjustment] setting.

    Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Cable/Antenna] — [Analog channel adjustment].

    • Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending on your region/country.)
    • Set [Audio filter] to [Off], [Low] or [High] to improve sound for analog reception.
  • Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
  • Keep the antenna cable away from other connecting cables.
[134] Troubleshooting | Broadcast reception

Some channels are blank.

  • The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
  • The channel is used only for data (no picture or sound).
  • Contact the broadcaster for transmission details.
[135] Troubleshooting | Broadcast reception

Poor reception or poor picture quality with digital broadcasts.

  • Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally (such as by wind).
  • If you are using a TV signal booster, adjust its signal gain.
  • If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may affect the TV reception. Directly connect the antenna and the TV to check if the reception is improved.
[136] Troubleshooting | Broadcast reception

You cannot view digital channels.

  • Ask a local installer if digital transmissions are provided in your area.
  • Upgrade to a higher gain antenna.
[137] Troubleshooting | Broadcast reception

You cannot receive or select channels.

  • Perform [Auto program] to add receivable channels that are not present in the TV memory.
    Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Cable/Antenna] — [Auto program].
  • Check that [Signal type] is set correctly.
    Press the HOME button, then select [Settings] — [Watching TV] — [Channels] — [Cable/Antenna] — [Signal type].

    [Cable]
    Set to receive and select cable channels.
    [Antenna]
    Set to receive and select antenna channels.
[138] Troubleshooting | Broadcast reception

Some digital cable channels are not displayed.

  • Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information.
  • The digital cable channel may be set to [Hidden] in [Show/Hide channels].
[139] Troubleshooting | Broadcast reception

Broadcast HD formats have poor quality.

  • Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program.
[140] Troubleshooting

Sound

  • No sound but good picture.
  • Audio noise.
  • No audio or low audio with a home theater system.
  • Distorted sound.
  • You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.
  • Headphone/Bluetooth audio device volume cannot be adjusted.
  • You are concerned about a delay between the picture and sound.
[141] Troubleshooting | Sound

No sound but good picture.

  • Check the volume control.
  • Press MUTING or VOL + button to cancel muting.
  • Press the ACTION MENU button, then select [Speakers] — [TV speakers].
  • Remove any headphones.
[142] Troubleshooting | Sound

Audio noise.

  • Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
  • Keep the antenna cable away from other connecting cables.
  • To avoid TV interference, make sure to use an undamaged antenna cable.
[143] Troubleshooting | Sound

No audio or low audio with a home theater system.

  • Press the ACTION MENU button, then select [Speakers] — [Audio system].
  • Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Audio output] setting.
  • If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].
  • Depending on your model, if [Speakers] is set to [TV speakers] and [Hi‑Res upscaling (DSEE HX)] is set to [Auto], DIGITAL AUDIO OUT (OPTICAL) is muted.
  • Check if the [Digital audio out volume] setting of the TV is at maximum.

    Press the HOME button, then select:
    [Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume]

  • When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.
[144] Troubleshooting | Sound

Distorted sound.

  • Check the antenna/cable connection.
  • Keep the antenna/cable away from other connecting cables.
  • Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices.
  • When installing an optional device, leave some space between the device and TV.
  • Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.)
[145] Troubleshooting | Sound

You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.

To output sound from both the headphones/Bluetooth audio device and TV speakers

Sound can be output from both headphones or Bluetooth audio device and TV speakers by performing the setting below. However, the setting method varies depending on whether the TV is an A2DP-supported model.

A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

If the TV is not an A2DP-supported model

  • Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Headphone speaker link] — [Speakers on] to output sound from both the device connected to the headphone jack and the TV speakers.

Bluetooth audio devices such as Bluetooth headphones cannot be used.

If the TV is an A2DP-supported model

  • Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Audio to both TV speakers & other device] to enable it and output sound from both the device connected to the headphone jack or Bluetooth headphones, and the TV speakers.

To output sound from both an audio system connected via ARC and TV speakers

Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.

  • Connecting the TV and audio system using a digital optical cable
  • Setting [Digital audio out] to [PCM]

For details about digital optical cable connections, refer to the Connecting an audio system page.

[146] Troubleshooting | Sound

Headphone/Bluetooth audio device volume cannot be adjusted.

  • If you cannot adjust the headphone or Bluetooth audio device volume with the VOL +/- buttons, press the ACTION MENU button and select [Headphone volume]/[Bluetooth volume].

Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

[147] Troubleshooting | Sound

You are concerned about a delay between the picture and sound.

If a Bluetooth audio device is connected

The picture and sound do not match because the sound is delayed due to the properties of Bluetooth. You can adjust the output timing of the picture and sound with the A/V sync setting.

  1. To enable [A/V sync], press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync].

If a specific audio system is connected with an HDMI cable

You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site.

  • Support Site
[148] Troubleshooting

Network (Internet/home)/apps

  • The TV cannot connect to the Internet/Network.
  • The picture and/or sound quality from streaming apps is poor.
  • Your TV cannot connect to the server.
  • You can connect to the Internet, but not to certain apps and services.
[149] Troubleshooting | Network (Internet/home)/apps

The TV cannot connect to the Internet/Network.

If the wireless network does not connect or disconnects, try the following.

  • Press the HOME button and check that the following setting is enabled.
    [Settings] — [Network & Internet] — [Wi-Fi]
  • Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
    • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
    • There are floors or walls between the wireless router and TV.
  • Turn the wireless router off and then on again.
  • If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [[Manual entry]] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

  1. Press the HOME button, then select [Settings] — [Network & Internet] — [Network status] — [Check Connection].
    Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

Hint

  • The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site.

Note

  • If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.

    Press the HOME button, then select [Settings] — [Network & Internet] — [Network status].

[150] Troubleshooting | Network (Internet/home)/apps

The picture and/or sound quality from streaming apps is poor.

  • Quality depends on the original video provided by the video content provider and your connection bandwidth.
  • To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
    • Streaming standard definition (SD) Internet video: 2.5 Mbps
    • Streaming high definition (HD) Internet video: 10 Mbps
    • Streaming Ultra HD (4K) Internet video: 25 Mbps
  • The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router, environmental interference, and the quality of the wireless router. In this case, use a wired connection for the Internet, or try the 5GHz band.
  • The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band.
  • When using a wireless network, keep wireless devices close together or avoid obstacles.
  • Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices.
  • Audio is not output for videos without audio.

Hint

  • For more information, please visit the Sony support website.
    Support Site
[151] Troubleshooting | Network (Internet/home)/apps

Your TV cannot connect to the server.

  • Check the LAN cable or wireless connection to your server and your TV.
  • Check if your network is properly configured on your TV.
  • Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server.
  • Perform [Server diagnostics] to check if your media server is communicating properly with the TV. Press the HOME button, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics].
[152] Troubleshooting | Network (Internet/home)/apps

You can connect to the Internet, but not to certain apps and services.

  • The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
    If the time is incorrect, press the HOME button, then select [Settings] — enable [Use network time] in [Device Preferences] — [Date & time] — [Automatic date & time].
  • Check that the LAN cable and AC power cord (mains lead) of the router/modem* has been properly connected.
    * Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings.
  • Try using apps later. The app content provider’s server may be out of service.

Hint

  • For more information, please visit the Sony support website.
    Support Site
[153] Troubleshooting

Remote control/accessories

  • The remote control does not operate.
  • You cannot turn the Active 3D Glasses on. (3D models only)
  • The LED indicator on the Active 3D Glasses blinks. (3D models only)
[154] Troubleshooting | Remote control/accessories

The remote control does not operate.

Check if the TV is working properly

  • Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with the TV.
  • If the TV is not working, try resetting it.
    If a full reset (restart) of the TV is required

Check if the remote control is working properly

  • Point the remote control at the remote control sensor located at the front of the TV.
  • Keep the remote control sensor area clear from obstacles.
  • Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
  • Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
  • Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
    • Sliding type
      Illustration of how to remove the remote control cover
    • Push-release type
      Illustration of how to remove the remote control cover

Note

  • Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. When checking remote control operation, use with the TV with which the remote control was supplied.

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

  1. Remove the batteries from the remote control.
  2. Press the power button on the remote control for three seconds.
  3. Install new batteries into the remote control.

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.

Note

  • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialize the system. Wait for about 10 to 20 seconds, then try again.
  • When you cannot search using your voice, activate the (Microphone) button or (The Google Assistant) button by pressing the HOME button and selecting [Settings] — [Remotes & Accessories] — [Remote control].
[155] Troubleshooting | Remote control/accessories

You cannot turn the Active 3D Glasses on. (3D models only)

  • Replace the battery. (Applies only to TDG-BT400A/BT500A.)
    1. Press the unlock button with the tip of a pen, etc., and take out the battery case.
      Illustration of how to take out the battery case
    2. Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again.
      Illustration of how to insert a battery in the battery case and locking it
      1. CR2025 (-) side
[156] Troubleshooting | Remote control/accessories

The LED indicator on the Active 3D Glasses blinks. (3D models only)

  • Lights up for 3 seconds: Indicates when turning on the glasses.
    Illustration of the location of the LED indicator
  • Blinks every 2 seconds: Indicates the glasses are powered on.
  • Blinks 3 times: Indicates the glasses have been powered off.
  • Blinks green and yellow alternately: Indicates the glasses have started the registration process.
  • Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the battery.
[157] Troubleshooting

Power

  • The TV turns off automatically.
  • The TV turns on automatically.
  • After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)
  • The TV does not turn on.
[158] Troubleshooting | Power

The TV turns off automatically.

  • The screen may have been turned off due to [Sleep timer] settings.
  • Check the [Duration] setting of [Timer].
  • Check if [Idle TV standby] in [Power] is activated.
  • The screen may have been turned off due to [Screen saver] settings.
  • (Except for Brazilian models) Check if [Auto shut-off] in [Power] is activated.
[159] Troubleshooting | Power

The TV turns on automatically.

  • Check if the [Timer] is activated.
  • Disable the [TV auto power on] setting in [BRAVIA Sync settings].
[160] Troubleshooting | Power

After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)

In this case, the TV might be in picture reset mode. When picture reset mode is enabled, the TV turns off for about 10 minutes after it is turned on, and then turns on again to reduce image retention. This is not a malfunction of the TV.

Turn on the TV again using the remote control and disable picture reset mode.

  • Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings]. Disable [Picture reset mode].
[161] Troubleshooting | Power

The TV does not turn on.

Perform the procedures in the order below until the problem is solved.

1. Check if the TV turns on with the remote control.

Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Check if the TV turns on or if the illumination LED lights up.
If the illumination LED lights up but the TV does not turn on, try resetting (restarting) the TV.

  • If a full reset (restart) of the TV is required

2. Check if the TV turns on with the power button on the TV.

Press the power button on the TV and check if the TV turns on. The power button is on the side or back of the TV.
For details, refer to the Reference Guide of the TV.
If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic.

  • The remote control does not operate.

3. Unplug the AC power cord (mains lead).

Unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Hint

  • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or TV. This is because it takes time to initialize the system. Wait for about 10 to 20 seconds, then try again.
[162] Troubleshooting

Connected devices

  • No picture from a connected device.
  • You cannot select a connected device in the Home Menu.
  • Certain programs on digital sources display a loss of detail.
  • Photo images or folders take time to display.
  • You cannot find a connected BRAVIA Sync HDMI device.
  • The STB MENU button on the remote control does not work. This feature is available for TVs in which the included remote control has an STB MENU button.
  • You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.
  • You cannot control a second AV receiver.
  • An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)
  • Some media files in the USB device or server are not displayed.
  • Operation cuts out, or a device does not work.
  • What kind of devices can be connected using the Screen mirroring function?
  • The TV cannot connect to a Miracast device or Screen mirroring compatible device.
  • Video or sound sometimes cuts out.
  • Some paid content cannot be played.
[163] Troubleshooting | Connected devices

No picture from a connected device.

  • Turn the connected device on.
  • Check the cable connection between the device and TV.
  • Press the INPUT button to display the list of inputs, then select the desired input.
  • Correctly insert the USB device.
  • Make sure that the USB device has been properly formatted.
  • Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
  • If the connected device is connected to HDMI IN 2 or 3, connect it to HDMI IN 1 or 4.
  • Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [HDMI signal format].
[164] Troubleshooting | Connected devices

You cannot select a connected device in the Home Menu.

  • Check the cable connection.
[165] Troubleshooting | Connected devices

Certain programs on digital sources display a loss of detail.

  • Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.
[166] Troubleshooting | Connected devices

Photo images or folders take time to display.

  • Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
  • Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display.
[167] Troubleshooting | Connected devices

You cannot find a connected BRAVIA Sync HDMI device.

  • Check that your device is BRAVIA Sync-compatible.
  • Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV.
[168] Troubleshooting | Connected devices

The STB MENU button on the remote control does not work.

This feature is available for TVs in which the included remote control has an STB MENU button.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV]— [External inputs].

  • To use the STB MENU button, connect and set up the IR Blaster (for models supplied with an IR Blaster). Connect the IR Blaster, press the HOME button, then select [Settings] — [Watching TV]— [External inputs] — [IR Blaster setup]. (IR Blaster compatible models may not be available depending on your model/country.)
[169] Troubleshooting | Connected devices

You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

  • Press the ACTION MENU button, then select [Power (STB)] in [Menu].
[170] Troubleshooting | Connected devices

You cannot control a second AV receiver.

  • Only one BRAVIA Sync-compatible AV receiver can be used.
[171] Troubleshooting | Connected devices

An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)

IR Blaster compatible models have [IR Blaster setup] in [Settings] — [Watching TV] — [External inputs].

  • Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device.
  • Make sure that your TV supports the external device.
  • If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
  • Some external devices may not respond to some buttons on the “Action Menu”.
  • The IR Blaster may not be correctly setup. To set the IR Blaster, press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [IR Blaster setup].
[172] Troubleshooting | Connected devices

Some media files in the USB device or server are not displayed.

  • Unsupported files may not be displayed.
  • All the folders/files may not be displayed depending on the system status.
[173] Troubleshooting | Connected devices

Operation cuts out, or a device does not work.

  • Check if the device is turned on.
  • Replace the batteries of the device.
  • Re-register the device.
  • Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
    If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
  • The TV or device may not work on a metal rack due to wireless communication interference.
  • For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices.
  • When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate.
[174] Troubleshooting | Connected devices

What kind of devices can be connected using the Screen mirroring function?

  • Wi‑Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi‑Fi device to find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not guarantee a successful connection with all devices.
[175] Troubleshooting | Connected devices

The TV cannot connect to a Miracast device or Screen mirroring compatible device.

  • If connecting a Miracast device (e.g., laptop) fails, press the INPUT button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again.
  • If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.
[176] Troubleshooting | Connected devices

Video or sound sometimes cuts out.

  • Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
  • Communication speed may change according to the distance or obstacles between devices, device configuration, radio wave condition, line congestion or the device you use. Communication may cut out due to the radio wave condition.
[177] Troubleshooting | Connected devices

Some paid content cannot be played.

  • The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards.
    Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards.
[178] Troubleshooting

LED

  • The illumination LED sometimes lights up.
  • You want to disable the illumination LED so that it does not light up or blink.
[179] Troubleshooting | LED

The illumination LED sometimes lights up.

The illumination LED lights up at various times such as during software updates.

Refer to How the illumination LED lights up for details.

[180] Troubleshooting | LED

You want to disable the illumination LED so that it does not light up or blink.

You can turn it off. Press the HOME button, then select [Settings] — [Device Preferences] — [Illumination LED] — [Off].

Note

  • We recommend that you do not change this setting under normal circumstances because you will be unable to identify whether the TV is on or off, or a timer is set.
[181]

Index

TV programs

  • DISCOVER
  • GUIDE
  • Interactive broadcasts
  • Channels
  • Parental lock

Picture/display

  • Picture-in-picture
  • 3D
  • 4K pictures
  • HOME
  • Picture
  • Date & time
  • Language
  • Expert panel settings
  • Pixel shift
  • Panel refresh

Sound/voice

  • Voice search, using
  • Sound

    Remote control

    • Remote control, using
    • Voice search
    • HOME
    • DISCOVER
    • ACTION MENU
    • Inputs
    • SYNC MENU

    Connections

    • Bluetooth
    • Google Cast
    • BRAVIA Sync
    • Internet
    • Wi‑Fi Direct
    • Miracast
    • Screen mirroring

    External devices

    • Blu-ray/DVD players, connecting
    • USB memory devices, etc.
    • Smartphones/tablets
    • Computers
    • Digital cameras, camcorders
    • Audio systems
    • Wireless subwoofer

    Apps

    • Moving to USB memory devices
    • Google Play Store
    • YouTube
    • Netflix

    File playback

    • Computers
    • Digital cameras, camcorders
    • Supported files and formats

    Other

    • Restart
    • System software update