Getting Started

• Remote control This section explains the remote control buttons in three separate blocks.
• Connecting terminal
• How the LEDs light up
• Home menu
• Selecting inputs
• Performing acoustic auto calibration
• Accessibility features

Remote control

• Upper buttons on the remote control
• Middle buttons on the remote control
• Lower buttons on the remote control

Upper buttons on the remote control

The included remote control, as well as the layout of the buttons and the button names, vary depending on your model/country/region.

(MIC) Speak into here to use the microphone in the remote control. There is an LED above the microphone. (Power) Turns on or switches to standby/networked standby mode. Number Button/・(Dot) Use with the 0-9 buttons to select digital channels. (Text) Display text information. NETFLIX (Only on limited region/country/TV models) Access the “NETFLIX” online service. Google Play Access the “Google Play” online service.

Middle buttons on the remote control

The included remote control, as well as the layout of the buttons and the button names, vary depending on your model/country/region.

Colour buttons Execute corresponding function at that time. GUIDE Display the digital programme guide of TV or TV box (TV box control compatible models only). For details, refer to Using the programme guide page. APPS Display a list of installed apps. (Input select) Display and select the input source, etc. For details, refer to Selecting inputs page. (Microphone) Talk to Google Assistant or search for various content with your voice. Google Assistant is not available in certain languages/countries/regions. For details, refer to Using the remote control microphone page. (Quick Settings) Display Quick Settings. For details, refer to Using the Quick Settings page. (Up) / (Down) / (Left) / (Right) / (Enter) (Navigation D-Pad) On screen menu navigation and selection. BACK Return to the previous screen. HOME Display the TV Home Menu. For details, refer to Home menu page. TV Switch to a TV channel or input and display the TV menu. For details, refer to Using the TV menu page.

Lower buttons on the remote control

The included remote control, as well as the layout of the buttons and the button names, vary depending on your model/country/region.

+/- (Volume) Adjust the volume. (Jump) Jump back and forth between two channels or inputs. The TV alternates between the current channel or input and the last channel or input that was selected. (Mute) Mute the sound. Press again to restore the sound. Hint The accessibility shortcut service can be turned on or off by pressing and holding (Mute). CH +/- (Channel) In TV mode: Select the channel. In Text mode: Select the (Next) or (Previous) page. AUDIO Select multilingual source sound or dual sound for the programme currently being viewed (depending on programme source). (Subtitle setting) Turn subtitles on or off (when the feature is available). HELP Display the Help menu. Help Guide can be accessed from here. (Fast rewind) / (Play) / (Fast forward) / (Pause) Operate media contents on the TV and connected BRAVIA Sync-compatible device. EXIT Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service. (Info/Text reveal) Display information.

Connecting terminal

The types and shapes of connectors available vary depending on your TV.
For the location of the connectors, refer to the Setup Guide (printed manual).

Terminal	Description
	USB Connects to Digital still camera/Camcorder/USB storage media. Note Connecting a large USB device may interfere with other connected devices beside it. In such a case, connect it to the other USB input.
	REMOTE RS-232C This terminal is for service use only.
	VIDEO IN Connects to VCR/Video game equipment/DVD player/Camcorder. For a composite connection, use an Analogue Extension Cable (not supplied). For more about the shape of the Analogue Extension Cable, refer to Connecting a Blu-ray or DVD player.
	(Headphone) Connects to the headphone jack to listen to sound from the TV. Supports 3-pole stereo mini jack only. Note You cannot output sound from both the headphone and the TV speakers at the same time.
	HDMI IN Connects to the HDMI device. The HDMI interface can transfer the digital video and audio on a single cable. To enjoy high quality 4K contents, connect a Premium High Speed HDMI™ Cable(s) and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port.
	HDMI IN (8K, 4K 120 Hz) If you use an HDMI device that supports video output in 8K or 4K 100/120 Hz, connect the Ultra High Speed HDMI™ Cable, and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. Note 4K 100 Hz support depends on your country/region.
	HDMI IN (4K 120 Hz) If you use an HDMI device that supports video output in 4K 100/120 Hz, connect the Ultra High Speed HDMI™ Cable, and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. Note 4K 100 Hz support depends on your country/region.
	HDMI IN (eARC/ARC) To connect an audio system that supports eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel), connect to the HDMI port labelled “eARC/ARC” on the TV. It is a feature that sends audio to an audio system that supports eARC/ARC through an HDMI cable. If the audio system does not support eARC/ARC, you need to connect with DIGITAL AUDIO OUT (OPTICAL).
	DVI Connects to DVI - HDMI Adapter/HDMI device. If the device has a DVI jack, connect it to HDMI IN input supported DVI through a DVI - HDMI adapter interface (not supplied), and connect the device's audio out jack to HDMI AUDIO IN.
	HDMI AUDIO IN Connects to the DVI - HDMI Adapter/HDMI device. If the device has a DVI jack, connect it to HDMI IN input supported DVI through a DVI - HDMI adapter interface (not supplied), and connect the device’s audio out jack to HDMI AUDIO IN.
	DIGITAL AUDIO OUT (OPTICAL) Connects to an audio system with optical audio input. When connecting an audio system not compatible with ARC using an HDMI cable, you need to connect an optical audio cable to the DIGITAL AUDIO OUT (OPTICAL) to output digital sound.
	(Cable/Antenna input) Connects to Cable/Antenna/External Box. Note When connecting the cable to the Cable/Antenna input, finger tighten only, over tightening the connection can damage the TV.
	LAN Connect to a Router. Connect to the Internet using a LAN cable.
	CENTER SPEAKER IN To use your TV speakers as the centre speaker, connect the output of your AV receiver to the CENTER SPEAKER IN on your TV. To use your TV speakers as the centre speaker, press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. Note Before connecting cables, disconnect the AC power cord (mains lead) of both the TV and AV receiver. If you do not use the CENTER SPEAKER IN terminal or the S-CENTER SPEAKER IN​ input, change the following setting to prevent noise from the speakers. Press the (Quick Settings) button on the remote control, and disable [TV centre speaker mode] in [Settings] — [Display & Sound] — [Audio output].
	S-CENTER SPEAKER IN​ Connects the TV and an audio device with an S-CENTER OUT output/jack using a TV centre speaker mode cable. Before connecting, make sure you unplug the AC power cord (mains lead) of the TV and audio device to be connected. For details, refer to Using the TV as a centre speaker (only models with TV centre speaker mode). Note If you do not use the CENTER SPEAKER IN terminal or the S-CENTER SPEAKER IN​ input, you will need to perform the following steps to prevent noise from the speakers. Press the (Quick Settings) button on the remote control, and disable [TV centre speaker mode] in [Settings] — [Display & Sound] — [Audio output].

How the LEDs light up

You can check the status of the TV by looking at how the LEDs light up.

Home menu

The screen displayed when you press the HOME/(HOME) button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.

The illustration is for visual reference and may be subject to change.

Search, Notifications, Inputs, Timers, and Settings (A)

(Microphone) / (On-screen keyboard):

Use the microphone on the remote control, the built-in MIC or the on-screen keyboard displayed on the TV to input keywords and search for various content. When (microphone) on the Home Screen is selected, whether the remote control microphone or the built-in MIC is used depends on your region/country/language/situation.
For voice search, refer to the Using the remote control microphone page.

(Notifications):

Displayed when there is a notification such as a connection issue. This also includes notifications from BRAVIA such as software updates and low battery levels in the remote control. The number indicates the number of notifications.

(Inputs):

Switches the input device connected to the TV.

(Timers):

Configure various settings for timers.
For details, refer to the Timers & Clock page.

(Settings):

Configure various TV-related settings.
For details, refer to the Settings page.

Apps (B)

Display your favourite apps.

• If you select [Apps], a list of installed apps is displayed.
• Select [Add app to favourites] to add an app to favourites.
• If you select an added app and press and hold the (Enter) button on the remote control, you can change the sort order or remove a favourite.
• If you select a TV app, you can watch TV broadcasts or input.

Play Next (C)

Displays what you can watch next depending on the content.

Note

• If there is no applicable content, [Play Next] may not be displayed.

Channels (D)

The rows under Apps (B) are called “Channels”. Here, you can access recommended content from video streaming services.

Hint

• The recent history of channels watched is displayed in [TV].
• You can add content to Play Next by selecting content on any channel and pressing and holding the (Enter) button on the remote control.
• You can move some of the channels under “Channels (D)” in the Home Menu. Use the (Up) / (Down) buttons to move the focus to the round icon of the row you want to move, and press (Left) button (or (Right) button depending on the TV’s display language) to be able to move the row up or down by pressing the (Up) / (Down) buttons.

Customise channels (E)

Customise channels is used to display or hide the selected channels.

Selecting inputs

To use devices (such as a Blu-ray/DVD player or USB flash drive) connected to the TV, or to watch TV after such use, you will need to switch the input.

If you edit the items and add apps, you will be able to switch to those apps in the input selection screen.

1. Press the (Input select) button repeatedly to select the connected device.
   Alternatively, press the (Input select) button, use the (Left) / (Right) buttons to select a connected device, and then press the (Enter) button.

Performing acoustic auto calibration

Select within the text to jump to the related settings screen.

You can correct the audio to the best acoustics for your viewing environment by using the remote control microphone to measure a test sound from the TV. (This setting may not be available depending on the model.)
Models that support acoustic auto calibration have the following setting.
[Settings] — [Display & Sound] — [Sound] — [Acoustic auto calibration]

1. Press the (Quick Settings) button on the remote control, then select the following settings.
   [Settings] — [Display & Sound] — [Sound] — [Acoustic auto calibration] — [Calibration setup]
2. Measure by following the on-screen instructions.
   The acoustics will be corrected automatically based on the measurement results of your watching environment.
   

Accessibility features

Select within the text to jump to the related settings screen.

This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.

Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [Accessibility] to configure the user assistive features.

[Accessibility] has a shortcut function so you can turn it on or off by pressing and holding the (Mute) button on the remote control for 3 seconds.

Useful features

• Searching for content/operating the TV with your voice
• Enjoying preferred apps
• Enjoying safe apps and video streaming services (Security and restrictions)

Searching for content/operating the TV with your voice

• Using the remote control microphone This feature is available for TVs in which the included remote control has a MIC button.
• Using the built-in MIC on the TV (only TVs with a built-in MIC)

Using the remote control microphone

Select within the text to jump to the related settings screen.

Remote controls that support voice control have a MIC button, and a built-in microphone. Ask Google to find movies, stream apps, play music, and control the TV - all with your voice. Press the Google Assistant (or MIC) button on the remote to get started.

1. Press the MIC button on your remote control.
   The LED on the remote control will light up.
   
2. Speak into the microphone while press the MIC button.
   Speech examples may be displayed depending on your model.
   
   Search results are displayed when you speak into the microphone.

Using the built-in MIC on the TV (only TVs with a built-in MIC)

The built-in MIC on the TV may not be available depending on your region/country/language.

For details about languages that support the built-in MIC on the TV feature, refer to the following Sony support website.

https://www.sony.net/tv-hf/ga/
https://www.sony.net/tv-hf/ga/

Hint

• The URL is subject to change without notice.

Do more on your TV using only your voice. Just start with “Ok Google” to:

• Control your TV and smart home devices
• Enjoy music and entertainment
• Get answers
• Plan your day and manage tasks

Enjoying preferred apps

• Installing apps from the Google Play Store

Installing apps from the Google Play Store

You can install apps from the Google Play Store to the TV, just like you do with smartphones and tablets.

1. Press the HOME button, select [Apps] from the Home menu, and select [Google Play Store] from the apps list.
   If the supplied remote control has an APPS button, you can press the APPS button to display the apps list.
2. Select an app to install.

After downloading, the app is automatically installed and added. You can select [Open] to launch the app.

About paid apps

There are free apps and paid apps in the Google Play Store. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

1. Press the (Quick Settings) button on the remote control, select [Settings] — [Apps], select an app to be deleted, and uninstall it.

Enjoying safe apps and video streaming services (Security and restrictions)

Select within the text to jump to the related settings screen.

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programmes and videos. (Some features do not apply depending on your model/region/country.)

You can use restrict features by setting the following.

To set age restrictions on programmes

1. Press the (Quick Settings) button on the remote control, and then select the following in order.
   [Settings] — [System] — [Parental controls] — [Channels & External inputs] — [TV rating].
   The options depend on your model/country/region/settings.

Watching TV

• Watching TV programmes
• Useful features when watching TV
• Changing the picture and sound quality to your preferences

Watching TV programmes

• Understanding the information banner icons
• Using the programme guide
• Configuring channel settings
• Using the TV menu
• Using interactive broadcast TV services

Understanding the information banner icons

When changing the channel, an information banner appears briefly. The following icons may appear in the banner.

:

Data service (Broadcast application)

:

Radio service

:

Scrambled/Subscription service

:

Multilingual audio available

:

Subtitles available

:

Subtitles and/or audio available for the hearing impaired

:

Recommended minimum age for current programme (from 3 to 18 years)

:

Parental lock

:

Audio available for the visually impaired

:

Spoken subtitle audio available

:

Multi-channel audio available

Using the programme guide

You can quickly find your preferred programmes.

1. Press the GUIDE/(Guide) button to display the digital programme guide.
2. Select a programme to watch.
   The details of the programme are displayed.
3. Select [View] to watch the programme.

Configuring channel settings

• Receiving digital broadcasts
• Sorting or editing the channels

Receiving digital broadcasts

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Auto tuning].
2. Follow the on-screen instructions to tune in all available digital channels and store them in the TV.

To change the tuning range

Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Advanced settings] — [Tuning range] — [Normal] or [Extended].

[Normal]

Searches for available channels within your region/country.

[Extended]

Searches for available channels regardless of region/country.

Sorting or editing the channels

Select within the text to jump to the related settings screen.

You can sort the channel display according to your preferred order.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel list edit].
   If multiple items are displayed, select the one you want to edit.
2. Choose the channel you want to move to a new position.
   You can select to [Insert] or [Swap] the selected channel. To change it, select [Sorting type].
3. Choose the new position where you want to move the selected channel.
4. Select [Done] to apply the changes.

Using the TV menu

Press the TV button while watching a TV broadcast to display the [TV menu]. A channel list is displayed in [TV menu] and you can easily select programmes on other channels while watching TV.

You can add favourite channels when using the built-in tuner.

1. Press the TV button while watching a TV broadcast.
   The TV menu is displayed at the bottom of the screen.
2. Move the focus left or right and select the programme you want to watch.
   If you move the focus down and select [TV control] or [Remote control], options available while you are watching will be displayed. You can also select options such as [Digital] or [Cable] to change the displayed Channel list. (The displayed options vary depending on what you are watching.)

Using interactive broadcast TV services

Useful features when watching TV

Timers

Use a timer to turn the TV on and off.
For details, refer to Timers & Clock.

Parental lock

Use [Parental controls] to set parental restrictions.
For details, refer to System.

(Subtitle setting)

Change the subtitle display by pressing the (Subtitle setting) button when watching content with available subtitles.

Picture quality/sound quality adjustment

Adjust the picture quality and sound quality according to your preferences.
For details, refer to Display & Sound.

Changing the picture and sound quality to your preferences

• Adjusting the picture quality
• Adjusting the sound quality
• “Sound” advanced settings

Adjusting the picture quality

Select within the text to jump to the related settings screen.

You can configure various settings related to the TV display such as colour and brightness for picture quality, or screen size.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

You can change the following settings.

Picture

Adjust the picture settings such as Brightness, Colour, and Hue.

Screen

Adjust the aspect ratio and viewable screen area.

Wide mode

Adjust the picture size.

4:3 default

Automatic sizing for 4:3 pictures.

Auto display area

Automatically adjusts the viewable screen area based on the signal.

Display area

Adjust the viewable screen area.

Screen position

Adjust the vertical and horizontal screen position.

Adjusting the sound quality

Select within the text to jump to the related settings screen.

You can configure various settings related to the TV’s sound such as sound quality and sound mode.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

You can change the following settings.

“Sound” advanced settings

This page introduces various settings for the features you can configure in [Sound].

[Sound mode] settings

Using the TV with Other Devices

• USB devices
• Blu-ray and DVD players
• TV box
• Displaying the iPhone/smartphone or iPad/tablet app screen on the TV
• Computers, cameras, and camcorders
• Audio system (such as an AV receiver or sound bar)
• Video game consoles
• Bluetooth devices
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices
• BRAVIA Connectivity Guide

USB devices

• Playing content stored on a USB device
• Information about USB devices used for storing photos and music
• Supported files and formats

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1. If the USB device connected to the TV has a power switch, turn it on.
2. Press the HOME/(HOME) button, and select Apps from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the USB device name.
4. Select the folder, and select the file to play.

To check the supported file formats

• Supported files and formats

Information about USB devices used for storing photos and music

• The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
• When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
• If your digital still camera does not work with your TV, try the following:
  • Set the USB connection settings on your camera to “Mass Storage”.
  • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
• Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
• It may take a while to display a photo, depending on the file and/or settings.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.

Supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Photos

Use case : USB / Home Network

• ^*1 ARW is only to be used for playing back files.

Other supported files and formats

• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Music

Use case : USB / Home Network

mp4

Extension: *.mp4 / *.m4a

3gpp

Extension: *.3gp / *.3g2

Asf

Extension: *.wma

Other

Extension: *.mp3

Extension: *.wav

Extension: *.flac

• ^*1 The use case of LPCM is Home Network only.
• ^*2 The use case of WAV is 2ch only.

Other supported files and formats

• Photos
• Videos
• Audio sampling rates (for videos)
• External subtitles

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2TS

Extension : *.m2t

Subtitle Type : External

Extension : *.m2ts / *.mts

Subtitle Type : External

MP4 (*.mp4)

Subtitle Type : External

• ^*1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Asf (*.asf / *.wmv)

Subtitle Type : External

MKV (*.mkv)

Subtitle Type : Internal / External

3gpp (*.3gp / *.3g2)

Subtitle Type : External

MOV (*.mov)

Subtitle Type : External

WebM (*.webm)

Subtitle Type : External

Other supported files and formats

• Photos
• Music
• Audio sampling rates (for videos)
• External subtitles

Audio sampling rates (for videos)

Other supported files and formats

• Photos
• Music
• Videos
• External subtitles

External subtitles

Use case : USB

Other supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)

Blu-ray and DVD players

• Connecting a Blu-ray or DVD player
• Watching Blu-ray and DVD discs

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.

Use a connection method below based on the terminals available on your TV.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

1. Blu-ray/DVD player (same as connecting a TV box)
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

Composite connection

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable.

1. Blu-ray/DVD player (same as connecting a TV box)
2. Analogue Extension cable (supplied)^*
3. RCA Cable (not supplied)

^* Whether the Analogue Extension cable is supplied depends on your model/region/country.

Cable that connects to the video input jack

The 3.5 mm jack of the Analogue Extension Cable has 4 poles.

1. 3.5 mm
2. Left for Audio signal.
3. Video signal.
4. Ground.
5. Right for Audio signal.

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1. Turn on the connected Blu-ray/DVD player.
2. Press the (Input select) button repeatedly to select the connected Blu-ray/DVD player.
3. Start playback on the connected Blu-ray/DVD player.

TV box

• Connecting a TV box
• How to control the TV box using the TV remote control

Connecting a TV box

Connect the TV box to the TV.
Connect it to the input on your TV.
For details, refer to the Connecting a Blu-ray or DVD player page.

How to control the TV box using the TV remote control

Select within the text to jump to the related settings screen.

TV box control compatible models have [TV box setup] in [Settings] — [Channels & Inputs] — [External inputs].

Performing [TV box control setup] in [TV box setup] allows you to control a TV box using the TV’s remote control.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [TV box setup] — [TV box control setup].
2. Follow the on-screen instructions.

Displaying the iPhone/smartphone or iPad/tablet app screen on the TV

Select within the text to jump to the related settings screen.

Chromecast built-in™ or AirPlay allows you to display (cast) your favourite websites and app screens on your mobile device directly to the TV.

Using Chromecast built-in

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
2. Launch a Chromecast built-in supported app on the mobile device.
3. Select the (cast) icon in the app.
4. Select the TV as the cast destination.
   The screen of the mobile device is displayed on the TV.

Computers, cameras, and camcorders

• Connecting a computer and viewing stored content
• Connecting a camera or camcorder and viewing stored content
• Computer video signal specifications

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

1. Computer
2. HDMI cable (not supplied)^*

^* Be sure to use an authorised Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo. We recommend an Ultra High Speed HDMI^™ Cable when connecting to a computer that supports 4K 120Hz.

To check the video signal specifications

• Computer video signal specifications

To view content stored on a computer

After connecting the computer, press the (Input select) button, then select the input the computer is connected to.

To check the supported file formats

• Supported files and formats

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

1. Digital still camera
2. Camcorder
3. HDMI cable (not supplied)^*

^* Be sure to use an authorised Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

1. After connecting the digital still camera/camcorder, turn it on.
2. Press the (Input select) button repeatedly to select the connected digital still camera/camcorder.
3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

• Supported files and formats

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

• 640 x 480, 31.5 kHz/60 Hz
• 800 x 600, 37.9 kHz/60 Hz
• 1024 x 768, 48.4 kHz/60 Hz
• 1152 x 864, 67.5 kHz/75 Hz
• 1280 x 1024, 64.0 kHz/60 Hz
• 1600 x 900, 56.0 kHz/60 Hz
• 1680 x 1050, 65.3 kHz/60 Hz
• 1920 x 1080, 67.5 kHz/60 Hz ^*
• 3840 x 2160, 67.5 kHz/30 Hz
• 3840 x 2160, 135.0 kHz/60 Hz (8 bits)

^* 1920 x 1080 timing, when applied to the HDMI input, will be treated as a video timing and not computer timing. This will affect the [Screen] settings in [Display & Sound]. To view computer content, set [Wide mode] to [Full], and [Display area] to [+1] . ([Display area] is configurable only when [Auto display area] is disabled.)

Audio system (such as an AV receiver or sound bar)

• Outputting audio from an audio system
• Connecting an audio system
• Adjusting an audio system
• Using the TV as a centre speaker (only models with TV centre speaker mode)
• Pass-through audio formats supported with eARC

Outputting audio from an audio system

You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect.

• Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.)
• Connecting with a digital optical cable

For connection methods, refer to the Connecting an audio system page.

Connection using an HDMI cable

This TV supports Audio Return Channel (ARC) or Enhanced Audio Return Channel (eARC). You can use an HDMI cable to output audio from audio systems that support ARC and eARC.

On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV to eARC supported audio systems by using the HDMI terminal bearing the text “eARC/ARC”.

For connection methods, refer to the Connecting an audio system page.

Connecting an audio system

Select within the text to jump to the related settings screen.

See the illustrations below to connect an audio system such as an AV receiver or sound bar.

HDMI connection (ARC supported)

1. Connect the TV and audio system with an HDMI cable.
   Connect to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”.
   
   
   1. AV receiver or sound bar
   2. HDMI cable (not supplied)^*

   ^* We recommend authorised Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

2. Adjusting an audio system

Digital optical cable connection

1. Connect the TV and audio system with a digital optical cable.
   Connect to the audio system’s digital optical input terminal.
   
   
   1. AV receiver or Sound bar
   2. Optical audio cable (not supplied)
2. Adjusting an audio system

Adjusting an audio system

Select within the text to jump to the related settings screen.

After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.

Adjusting an audio system connected with an HDMI cable or digital optical cable

1. After connecting the TV to your audio system, press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].
2. Turn on the connected audio system, then adjust the volume.
   If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

Using the TV as a centre speaker (only models with TV centre speaker mode)

Models with a TV centre speaker mode have CENTER SPEAKER IN terminals or S-CENTER SPEAKER IN​ terminals on the back of the TV.

On TVs with S-CENTER SPEAKER IN​ input, you can use the TV as a centre speaker in the following cases.

• When a sound bar with an S-CENTER OUT output/jack is connected

By using the TV as a centre speaker, conversations sound natural because you can hear them from the screen and its vicinity.

Hint

• Some models have both CENTER SPEAKER IN and S-CENTER SPEAKER IN​ terminals.

1. Connect the device to the TV while referring to “Connecting an AV receiver with a speaker cable” or “Connecting a sound bar (only models with S-CENTER SPEAKER IN​ terminals)” below.
2. Press the (Quick Settings) button on the remote control, change [Settings] — [Display & Sound] — [Audio output] — [Speakers] to [Audio system].

Speaker cable connection

Connect the TV and AV receiver with a speaker cable.

1. AV receiver
2. Speaker cable (not supplied)

Use a speaker cable (not supplied) to connect the AV receiver to the CENTER SPEAKER IN terminal of the TV.
When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver.

The CENTER SPEAKER IN terminal varies depending on the model. Refer to the figures below when connecting the speaker cable.

*Strip about 10 mm (13/32 inches) of insulation from the speaker cable at each end.

Pass-through audio formats supported with eARC

Confirm that you can pass-through the following audio formats.

• 7.1 channel linear PCM: 32/44.1/48 kHz 16 bits
• Dolby Digital
• Dolby Digital Plus
• DTS
• Dolby TrueHD
• DTS-HD MA
• Dolby Atmos
• DTS:X Master Audio
• MPEG2 - AAC/MPEG4 - AAC

For details, refer to the support page.

• Support Site

Video game consoles

Connecting

Connect an HDMI-supported video game console to your TV with an HDMI cable.

1. Video game console
2. HDMI cable (sold separately)

Changing HDMI input settings

After connecting, set the connected HDMI input port.
To maximise the performance of your TV and video game console, set the [HDMI signal format].

Auto setup

1. With the video game console turned on, connect it to the TV with an HDMI cable.
   Set by following the instructions on the TV screen.

Manual setup

1. Press the (Quick Settings) button on the remote control, and select the following in order.
   [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format]

   Select the optimal format for your video game console.

Bluetooth devices

• Connecting a Bluetooth device
• Adjusting the AV sync setting
• Supported Bluetooth profiles

Connecting a Bluetooth device

Select within the text to jump to the related settings screen.

To pair the TV with a Bluetooth device

Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers.

Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

1. Turn the Bluetooth device on and put it in pairing mode.
   To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
2. Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes and accessories] — [Pair accessory] to put the TV in pairing mode.
   Available Bluetooth devices will be displayed.
3. Select the desired device, then follow the on-screen instructions.
   If you are prompted to enter a passcode, refer to the instruction manual of the device.
   After pairing is completed, the device connects to the TV.

Adjusting the AV sync setting

Select within the text to jump to the related settings screen.

If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.)

Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output].

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync] — the desired option.

Supported Bluetooth profiles

The TV supports the following profiles:

• HID (Human Interface Device Profile)
• HOGP (HID over GATT Profile)
• A2DP (Advanced Audio Distribution Profile)
• AVRCP (Audio/Video Remote Control Profile)
• SPP (Serial Port Profile)

BRAVIA Sync-compatible devices

• BRAVIA Sync overview
• Using features available for BRAVIA Sync-compatible devices
• Adjusting BRAVIA Sync settings

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.

Using features available for BRAVIA Sync-compatible devices

To operate BRAVIA Sync-compatible devices from the TV, use the (Input select) button on the remote control to select the device you want to operate.

Blu-ray/DVD player

• Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
• Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
• Allows operations such as menu operation and playback with the (Up) / (Down) / (Left) / (Right) buttons on the TV remote control.

AV receiver

• Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound.
• Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on.
• Automatically turns the connected AV receiver off when you turn the TV off.
• Adjusts the volume ((Volume) +/- buttons) and mutes the sound ( (Mute) button) of the connected AV receiver through the TV’s remote control.

Video camera

• Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
• Automatically turns the connected video camera off when you turn the TV off.
• Allows operations such as menu operation and playback with the (Up) / (Down) / (Left) / (Right) buttons on the TV remote control.

Adjusting BRAVIA Sync settings

Select within the text to jump to the related settings screen.

When BRAVIA Sync is set up, you will be able to turn off a connected device with the TV or set a device connected via HDMI cable to be operated with the TV’s remote control.

1. Turn on the connected device.
2. To enable [BRAVIA Sync control], press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
3. Activate BRAVIA Sync on the connected device.
   When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Auto devices off]

If disabled, the connected device does not turn off automatically when the TV is turned off.

[Auto TV on]

If disabled, the TV does not turn on automatically when the connected device is turned on.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.

[Device control keys]

Allows you to set buttons to control an HDMI connected device.

Viewing pictures in 4K from compatible devices

• Viewing pictures in 4K resolution
• Settings for viewing pictures through HDMI input with higher quality

Viewing pictures in 4K resolution

You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).

The availability of this function depends on your region/country.

1. Digital still camera
2. Camcorder
3. USB device
4. Network device

To view pictures stored on a USB device or network device in 4K resolution

1. Connect the USB device or network device to the TV.
2. Press the HOME/(HOME) button, and select Apps from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the USB device name or network device name.
4. Select the folder, and then select the file to play.

To view pictures stored on a digital still camera/camcorder

1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable.
2. Press the (Input select) button repeatedly to select the connected device.
3. Set the connected device to 4K output.
4. Start playback on the connected device.

To check the supported file formats

• Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures through HDMI input with higher quality page.

Settings for viewing pictures through HDMI input with higher quality

Select within the text to jump to the related settings screen.

To display a picture from a device connected to the HDMI input terminal in a higher quality HDMI format^*1, set [HDMI signal format] in [External inputs].
^*1 Such as 8K, 4K 100/120 Hz, 4K 60p 4:2:0 10 bit, 4K 60p 4:4:4, or 4:2:2

HDMI signal format

To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — the HDMI input you want to set.
Follow the on-screen instructions, and set the HDMI signal format from the HDMI input terminal to a suitable format below. Available HDMI signal formats depend on your model and HDMI input.

• Standard format
• Enhanced format
• Enhanced format (Dolby Vision)
• Enhanced format (4K120, 8K)
• Enhanced format (VRR)

BRAVIA Connectivity Guide

Descriptions about connecting devices to the TV are also available on the Sony support website. Refer to it as necessary.

• https://www.sony.net/tv_connectivity_guide/ https://www.sony.net/tv_connectivity_guide/
  

Connecting to a Network

• Connecting to a network
• Home network features
• Viewing Internet content

Connecting to a network

• Connecting to a network using a LAN cable
• Connecting to a network using a wireless connection

Connecting to a network using a LAN cable

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network.

Make sure to connect to the Internet or home network via a router.

1. LAN cable
2. Computer
3. Router
4. Modem
5. Internet

1. Set up your LAN router.
   For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).

Connecting to a network using a wireless connection

• Using Wi-Fi to connect the TV to the Internet/Network
• Using Wi-Fi Direct to connect to the TV (no wireless router required)

Using Wi-Fi to connect the TV to the Internet/Network

Select within the text to jump to the related settings screen.

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

1. Computer
2. Wireless router
3. Modem
4. Internet

1. Set up your wireless router.
   For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
2. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet].
3. Select a network you want to connect to and set the password.
   If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network. page.

To turn off the built-in wireless LAN

1. To disable [Wi-Fi], press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Wi-Fi].

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Select within the text to jump to the related settings screen.

You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings].
2. Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
   If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
3. Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.
4. Send content from the Wi-Fi Direct/Wi-Fi device to the TV.
   For details, refer to the instruction manual of the device.

If connection is not successful

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device.

To change the name of the TV shown on the connected device

Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Device name].

To list connected devices/deregister devices

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Wi‑Fi Direct] — [Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the (Enter) button. Then, select [Yes] on the confirmation screen.

To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.

Home network features

• Adjusting home network settings
• Playing content from a computer
• Playing content from a media server

Adjusting home network settings

Select within the text to jump to the related settings screen.

You can adjust the following home network settings.

To check the server connection

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Home network setup] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Home network setup] — [Renderer] — the desired option.

[Renderer function]

Enable the renderer function.

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly.

[Renderer access control]

• Select [Automatic access permission] to access the TV automatically when a controller accesses the TV for the first time.
• Select [Custom settings] to change the access permission settings of each controller.

Playing content from a computer

You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.

1. Computer (Server)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Press the HOME/(HOME) button, and select Apps from the Home menu, then select [Media Player].
   If the supplied remote control has an APPS button, you can press the APPS button.
3. Select the network device name.
4. Select the folder, and then select the file to play.

To check the supported file formats

• Supported files and formats

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.

1. Digital still camera (Controller)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Operate the controller to start playing the content on the TV screen.

Viewing Internet content

You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their apps in the Home Menu. If a Google Account is set on the TV, you can also select content that is displayed in the Home Menu.

Settings

The menus displayed in the TV settings vary depending on your model/region/country.

• Using the Quick Settings
• Channels & Inputs Channels and External inputs, etc.
• Display & Sound Picture, Screen, Sound and Audio output, etc.
• Network and Internet
• Accounts and sign-in Configure the Google Account or add other accounts.
• Privacy You can restrict installation of apps from unknown sources.
• Apps
• System Date and time, Language, Sound, Accessibility, Parental controlsand LED indicator, etc.
• Remotes and accessories Remote control and Bluetooth settings.
• Timers & Clock On timer, Sleep timer, Alarm, Clock display, etc.

Using the Quick Settings

Select within the text to jump to the related settings screen.

If you press the (Quick Settings) button on the remote control, you can quickly access features such as [Picture mode], [Sleep timer], and [Picture Off] on the current screen, and settings such as [Audio output] depending on the connected devices. You can also display [Settings] from [Quick Settings].

1. Press the (Quick Settings) button on the remote control.
2. Move the focus to change a setting or select it.

To change the settings that are displayed

1. Press the (Quick Settings) button on the remote control.
2. Move the focus left or right, and select (Edit).
3. Select the desired setting.
4. Select [Close].

Channels & Inputs

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — the desired option.

Available options

[Channels]

Configures the settings related to receiving broadcast programming.

To tune digital channels

Receiving digital broadcasts

To sort channels or edit the channel list

Sorting or editing the channels

[Preferences (Channels)]

Configures [Subtitle settings] and [Audio settings (Broadcast)].

[Info banner]

Display programme information when channel is changed.

[External inputs]

Configures the settings of the external inputs and BRAVIA Sync.
For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices.

Display & Sound

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

Available options

[Picture]

Configures display settings that adjust the picture quality, such as screen brightness.
To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page.

[Screen]

Adjusts the screen size and position.

[Sound]

Configures settings that adjust the sound.
To adjust the sound quality to your preferences, refer to the Adjusting the sound quality page.

[Audio output]

Configures selection settings related to speakers.

[Expert panel settings](only models equipped with an OLED panel)

Use when setting [Pixel shift] or manually performing [Panel refresh].

For details, refer to OLED panel (only models equipped with an OLED panel).

Network and Internet

Configures settings for such things as wireless LANs, wired LANs, and home networks.

Accounts and sign-in

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Accounts and sign-in] — the desired option.

Privacy

You can restrict the installation of apps from unknown sources.

Apps

Allows you to configure or uninstall apps, or clear the cache.

System

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — the desired option.

Available options

^* Only TVs with a built-in MIC

Remotes and accessories

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes and accessories] — the desired option.

Available options

You can enable or disable Bluetooth, or register Bluetooth devices.

[Bluetooth]

Enables or disables Bluetooth.

[Pair accessory]

Pairs Bluetooth devices.

[Remote control]

Setup for pairing the Voice Remote Control.

Timers & Clock

Troubleshooting

• Start here Experiencing trouble? Start here.
• Picture (quality)/screen
• Keyboard
• Broadcast reception
• Sound
• Network (Internet/home)/apps
• Remote control/accessories
• Power
• Connected devices
• LED

Start here

• Self diagnostics
• Software updates
• If a full reset (restart) of the TV is required
• Frequently Asked Questions for Troubleshooting

Self diagnostics

Check if the TV is working properly.

1. Press (Input select) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help].
2. Select [Status & Diagnostics] — [Self diagnostics].

If the problem persists, try the following.

• Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
• Check and try Software updates.
• Support Site

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for update by USB storage device on the website.

For more about the support site, please see the Support Site page.

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

1. Restart the TV with the remote control.
   Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a shutting down message will appear).

   The restart procedure depends on the model, and you can also press and hold the power button on the remote control for 2 seconds and select [Restart] from the TV screen.
   You will not lose your TV settings and data even after restarting (same as when the AC power cord is unplugged and plugged).

   The TV will turn off and restart automatically after about one minute.

2. Unplug the AC power cord (mains lead).
   If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV, and release it. Wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Factory data reset

If the problem persists after a power reset, try a factory data reset.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset].
2. Delete everything.
   If you have set a PIN code on your TV, you will be prompted to input it.
   After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below.

• http://www.sony.net/androidtv-faq/
  
• http://www.sony.net/androidtv-faq/

Picture (quality)/screen

• No colour/Dark picture/Colour is not correct/Picture is too bright.
• Distorted picture./The screen flickers.
• High resolution HDR pictures are not displayed.
• OLED panel (only models equipped with an OLED panel)

No colour/Dark picture/Colour is not correct/Picture is too bright.

Select within the text to jump to the related settings screen.

• Check the antenna (aerial)/cable connection.
• Connect the TV to the AC power (mains), and press the power button on the TV or the remote control.
• Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] to make adjustments.
  For details, refer to Adjusting the picture quality page.
• Press the button on the remote control, and check [Brightness] and [Power saving] on the Quick Settings screen.
  You cannot set [Brightness] when [Power saving] is set to [High]. Change the [Power saving] setting.

Distorted picture./The screen flickers.

Select within the text to jump to the related settings screen.

Check the connection and position of the antenna (aerial) and peripheral devices

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• When installing an optional device, leave some space between the device and the TV.
• Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.

Check the [Motion] setting

• Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
• Change the current setting of [Film mode] to [Off].
  Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Film mode].

High resolution HDR pictures are not displayed.

Select within the text to jump to the related settings screen.

The following are required to watch high resolution HDR pictures such as 4K (50p/60p)^*.

• Connect the 4K (50p/60p)^* playable device.
• Use a Premium High Speed HDMI^™ Cable(s) that supports 18 Gbps.
• Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set.
• Check whether the connected device has the latest settings or firmware.

^* Availability depends on your model/region/country.

OLED panel (only models equipped with an OLED panel)

• The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
• The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
• You are concerned about an image retention. (only models equipped with an OLED panel)
• A white line, or a red, green, or blue line appears on the screen. (only some models equipped with an OLED panel)

The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)

• If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.

The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)

If the TV is turned on, the AC power cord (mains lead) is unplugged, or the ambient temperature falls outside of the range between 10°C and 40°C during the panel refresh, the process will not complete and this message will appear. Start the procedure again from the beginning.

You are concerned about an image retention. (only models equipped with an OLED panel)

If the same image is displayed repeatedly or for long periods of time, image retention may occur. This issue is not a malfunction.

The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention.
You can perform a [Panel refresh] when necessary.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Expert panel settings] — [Panel refresh].

A white line, or a red, green, or blue line appears on the screen. (only some models equipped with an OLED panel)

• The panel refresh feature is running. A white line, or a red, green, or blue line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.

Keyboard

You cannot operate the current screen after the on-screen keyboard is displayed.

• To return to operation of the screen behind the on-screen keyboard, press the BACK/(BACK) button on the remote control.

Broadcast reception

• Check these things first to troubleshoot your TV reception.
• You cannot view digital channels.
• Some digital channels are missing.

Check these things first to troubleshoot your TV reception.

• Make sure that the antenna (aerial) cable is firmly connected to the TV.
  • Make sure that the antenna (aerial) cable is not loose or disconnected.
  • Make sure that the cable or cable connector of antenna (aerial) is not damaged.
• To watch streaming content, connect the TV to the Internet.

You cannot view digital channels.

• Ask a local installer if digital transmissions are provided in your area.
• Upgrade to a higher gain antenna (aerial).

Some digital channels are missing.

Select within the text to jump to the related settings screen.

To change the tuning range (available depending on your region/country)

Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Advanced settings] — [Tuning range].

[Normal]

Searches for available channels within your region/country.

[Extended]

Searches for available channels regardless of region/country.

To update digital services

You can run [Auto tuning] after moving to a new residence, changing service providers, or to search for newly launched channels.

Configuring automatic service updates

We recommend that [Auto service update] is enabled to allow new digital services to be added automatically as they become available.

1. To enable [Auto service update], press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Advanced settings] — [Auto service update].

If disabled, you will be notified of new digital services by an on-screen message and the services will not be automatically added.

Sound

• No sound but good picture.
• No audio or low audio with a home theatre system.
• You want to output sound from the headphones/Bluetooth audio device and audio system/TV speakers at the same time.
• You are concerned about a delay between the picture and sound.
• No TV sounds such as operation sound or audio response.
• You cannot establish an eARC connection.
• You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).
• The TV responds to sound from the surroundings (only TVs with a built-in MIC).

No sound but good picture.

Select within the text to jump to the related settings screen.

• Check the antenna (aerial)/cable connection.
• Connect the TV to the AC power (mains), and press the power button on the TV or the remote control.
• Check the volume control.
• Press (Mute) or (Volume) + button to cancel muting.
• Press the (Quick Settings) button, then select [Audio output] — [TV speakers].
• If headphones or Bluetooth audio devices are connected, sound is not output from the TV speakers or audio system connected via eARC/ARC. Remove the headphones or disconnect the Bluetooth audio device.

No audio or low audio with a home theatre system.

Select within the text to jump to the related settings screen.

• Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].
• If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].
• If you select an analogue (RF) channel and pictures are not displayed correctly, you will need to change the TV broadcast system. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Manual tuning] — [Analogue] — [TV system]. (Availability of [Analogue] or option name differs depending on the region/country/situation.)
• Check if the [Digital audio out volume] setting of the TV is at maximum.

  Press the (Quick Settings) button on the remote control, then select:
  [Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume]

• When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.

You want to output sound from the headphones/Bluetooth audio device and audio system/TV speakers at the same time.

To output sound from both the headphones/Bluetooth audio device and TV speakers

The TV cannot output sound from both the headphones or Bluetooth audio device and the TV speakers at the same time.

To output sound from both an audio system connected via eARC/ARC and TV speakers

Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.

• Connecting the TV and audio system using a digital optical cable
• Setting [Digital audio out] to [PCM]

For details about digital optical cable connections, refer to the Connecting an audio system page.

You are concerned about a delay between the picture and sound.

Select within the text to jump to the related settings screen.

If a specific audio system is connected with an HDMI cable

You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site.

• Support Site

No TV sounds such as operation sound or audio response.

Select within the text to jump to the related settings screen.

If the TV is connected via eARC or [Pass through mode] is set to [Auto], TV sounds such as those from remote control operation or voice responses are not output because audio signals from the HDMI input are passed through to the eARC audio system. To output those sounds from the TV, try the following.

• Stop watching the HDMI input device.
• Set [eARC mode] to [Off].
  Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [eARC mode] — [Off].
• Set [Pass through mode] to [Off].
  Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Pass through mode] — [Off].

You cannot establish an eARC connection.

Select within the text to jump to the related settings screen.

• [eARC mode] does not work when the text-to-speech function for on-screen text within the TV’s accessibility features is enabled.
• Connect the audio system to an HDMI cable with Ethernet.
• Connect the audio system to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”.
• Configure the settings as follows.
  [Settings] — [Display & Sound] — [Audio output] — [eARC mode] — [Auto]
  [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]
• Enable the audio system’s eARC feature.

You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).

Check if the Built-in MIC Switch is on. The voice recognition performance of the built-in MIC may also degrade in the following cases.

• When eARC features are enabled
• When a sound bar is connected
• When [Pass through mode] is set to [Auto]

The TV responds to sound from the surroundings (only TVs with a built-in MIC).

The TV's built-in MIC may pick up sound from the surroundings and respond unintentionally.
Change the sensitivity of the TV's built-in MIC to [Medium] or [Low].

Press the (Quick Settings) button on the remote control, and select the following in order.
[Settings] — [System] — [Built-in MIC sensitivity]

Network (Internet/home)/apps

• The TV cannot connect to the Internet/Network.
• You can connect to the Internet, but not to certain apps and services.

The TV cannot connect to the Internet/Network.

Select within the text to jump to the related settings screen.

If the wireless network does not connect or disconnects, try the following.

• Press the (Quick Settings) button on the remote control and check that the following setting is enabled.
  [Settings] — [Network and Internet] — [Wi-Fi]
• Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
  • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  • There are floors or walls between the wireless router and TV.
• Turn the wireless router off and then on again.
• If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [Add new network] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network and Internet] — [Network status] — [Check Connection].
   Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

You can connect to the Internet, but not to certain apps and services.

Select within the text to jump to the related settings screen.

• The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect.
  If the time is incorrect, press the (Quick Settings) button on the remote control, then select [Settings] — enable [Automatic date & time] in [System] — [Date and time].
• Check that the LAN cable and AC power cord (mains lead) of the router/modem^* has been properly connected.
  ^* Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings.
• Try using apps later. The app content provider’s server may be out of service.

Remote control/accessories

• The remote control does not operate.
• You want to disable the remote control backlight. (only remote controls that feature backlight)

The remote control does not operate.

Select within the text to jump to the related settings screen.

Check if the TV is working properly

• Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide supplied with the TV.
• If the TV is not working, try resetting it.
  If a full reset (restart) of the TV is required

Check if the remote control is working properly

• Point the remote control at the remote control sensor located at the front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
• Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment.
• Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
  
  • Sliding type
    
  • Push-release type
    

Reset the remote control

If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control.

1. Remove the batteries from the remote control.
2. Press the power button on the remote control for three seconds.
3. Install new batteries into the remote control.

If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.

You want to disable the remote control backlight. (only remote controls that feature backlight)

You can turn off the remote control backlight.

1. Press and hold the (Volume) - button and HOME/(HOME) button on the remote control at the same time for 2 seconds.
   Release when the MIC LED on the remote control lights up twice.
   To enable the remote control backlight again, perform the procedure above.

Power

• The TV cannot be turned off using the remote control.
• The TV turns off automatically.
• The TV turns on automatically.
• The TV does not turn on.

The TV cannot be turned off using the remote control.

The batteries in the remote control may be depleted. Replace them with new ones or turn off the TV using the power button on the TV.
You can press and hold the power button on the TV to turn it off.

The TV turns off automatically.

• The screen may have been turned off due to [Sleep timer] settings.
• Check the [Duration] setting of [On timer].
• If the time set in [Turn off TV after] elapses, the power turns off automatically.

  To check the settings, press the (Quick Settings) button on the remote control and select the following in order.
  [Settings] — [System] — [Power and energy] — [Energy saver] — [Turn off TV after]

The TV turns on automatically.

Select within the text to jump to the related settings screen.

• Check if the [On timer] is activated.
• Disable the [Auto TV on] setting in [BRAVIA Sync settings].

The TV does not turn on.

Perform the procedures in the order below until the problem is solved.

1. Check if the TV turns on with the remote control.

Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Check if the TV turns on.
If the TV does not turn on, try resetting (restarting) the TV.

• If a full reset (restart) of the TV is required

2. Check if the TV turns on with the power button on the TV.

Press the power button on the TV and check if the TV turns on.
For the location of the power button, refer to the Reference Guide.
If the TV turns on with this procedure, there may be a problem with the remote control. Refer to the following topic.

• The remote control does not operate.

3. Unplug the AC power cord (mains lead).

Unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Connected devices

• No picture from a connected device.
• You cannot select a connected device.
• You cannot find a connected BRAVIA Sync HDMI device.
• You cannot turn off the TV box using the TV's remote control.
• An external device (such as a TV box) cannot be controlled using the TV's remote control. (TV box control compatible models only)
• Operation cuts out, or a device does not work.

No picture from a connected device.

Select within the text to jump to the related settings screen.

• Turn the connected device on.
• Check the cable connection between the device and TV.
• Press the (Input select) button to display the list of inputs, then select the desired input.
• Correctly insert the USB device.
• Make sure that the USB device has been properly formatted.
• Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
• Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — the HDMI input you want to set.

You cannot select a connected device.

• Check the cable connection.

You cannot find a connected BRAVIA Sync HDMI device.

Select within the text to jump to the related settings screen.

• Check that your device is BRAVIA Sync-compatible.
• Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV.

You cannot turn off the TV box using the TV's remote control.

Select within the text to jump to the related settings screen.

TV box control compatible models have [TV box setup] in [Settings] — [Channels & Inputs] — [External inputs].

An external device (such as a TV box) cannot be controlled using the TV's remote control. (TV box control compatible models only)

Select within the text to jump to the related settings screen.

TV box control compatible models have [TV box setup] in [Settings] — [Channels & Inputs] — [External inputs].

• Make sure that your TV supports the external device.
• If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
• Depending on the external devices, some buttons may not work.

Operation cuts out, or a device does not work.

• Check if the device is turned on.
• Replace the batteries of the device.
• Re-register the device.
• Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
  If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
• The TV or device may not work on a metal rack due to wireless communication interference.
• For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices.
• When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate.

LED

• You want to disable the LED so that it does not light up or blink.
• The Operational response LED blinks in red.

You want to disable the LED so that it does not light up or blink.

Select within the text to jump to the related settings screen.

You can use the settings below to turn off the LED.

To turn off the Operational response LED (white LED)

Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [LED indicator] — disable [Operational response].

The Operational response LED blinks in red.

Count how many times it flashes (interval time is three seconds).
Reboot the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV.
If the problem persists, disconnect the AC power cord, and contact Sony Customer Support with the number of times the Operational response LED flashes.

Index/Other

• Index
• Using the Help Guide
• Specifications
• Support Site
• Keeping the TV updated
• Trademark information

Index

TV programmes

Remote control

Connections

External devices

Using the Help Guide

This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for information such as specifications, and wall mounting of this TV.

Help Guide versions

There are two versions of the Help Guide: the built-in version and the online version. The online Help Guide includes the latest information.
The online Help Guide is automatically displayed when the TV is connected to the internet, otherwise the built-in Help Guide is displayed.

Specifications

You can find the specification information on the Sony support website:
Please visit the product page of your TV and refer to Specifications. For more about the support website, see the Support Site page.

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

https://www.sony-asia.com/support/
https://www.sony-asia.com/support/

Keeping the TV updated

The TV acquires data such as programme guides while it is in standby/networked standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

Trademark information

• The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license.

• 
  
• Wi-Fi^®, Wi-Fi Alliance^® and Wi-Fi Direct^® are registered trademarks of Wi-Fi Alliance.
• Wi-Fi CERTIFIED™ and Wi-Fi CERTIFIED 6™ logos are certification mark of Wi-Fi Alliance.
• 
  
• Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• 
  
• BRAVIA is a trademark or registered mark of Sony Group Corporation or its affiliates.
  
• 
  
• All other trademarks are the property of their respective owners.