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Unable to pair

  • Make sure the device is in pairing mode. Read the user manual of the device.
  • Keep the wireless speaker as close to the TV as possible.
  • Trying to pair several devices with the TV at the same time, may not work.

Bluetooth lost connection

  • Always position the wireless speaker within a range of 5 meters from the TV.

Bluetooth Audio and Video synchronisation

  • Before you purchase a wireless Bluetooth speaker, inform yourself about its quality of Audio to Video synchronisation, commonly called 'lip sync'. Not all Bluetooth devices perform correctly. Ask your dealer for advice.