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Your TV cannot connect to the server.

  • Check the LAN cable or wireless connection to your server and your TV.
  • Check if your network is properly configured on your TV.
  • Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server.
  • Perform [Server diagnostics] to check if your media server is communicating properly with the TV. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics].