Getting Started

• How to use the remote control
• Connecting terminal
• How the LEDs light up
• Home menu
• Selecting inputs
• Performing acoustic auto calibration
• Accessibility features

How to use the remote control

Remote control buttons

The supplied remote control, button layout, button names and available features vary depending on your model/country/region.

Click a button on the image of the remote control to display a description.

Connecting terminal

Select within the text to jump to the related settings screen.

The types and shapes of connectors available vary depending on your TV.
For the location of the connectors, refer to the Setup Guide (printed manual).
The Setup Guide can also be downloaded from the Support Site.

Terminal	Description
	USB Connects to Digital still camera/Camcorder/USB storage media. Note Connecting a large USB device may interfere with other connected devices beside it. In such a case, connect it to the other USB input.
	BUILT-IN MIC SWITCH Turns on/off the built-in MIC on the TV. (only TVs with a built-in MIC)
	REMOTE IR IN / REMOTE Connects to the Home Controller. These jacks are for receiving the external control signal. Enables extended control of the TV using RS-232C via the RS-232C and IR IN jacks. RS-232C: Connects to the RS-232C terminal of the home controller. IR IN: Connects to the IR out terminal of the home controller. Note Take care to not connect to headphones or an audio system.
	HDMI IN Connects to the HDMI device. The HDMI interface can transfer the digital video and audio on a single cable. To enjoy high quality 4K contents, connect a Premium High Speed HDMI™ Cable(s) and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. (HDCP 2.3-compatible)
	HDMI IN (4K 120 Hz) If you use an HDMI device that supports video output in 4K 100/120 Hz, connect the Ultra High Speed HDMI™ Cable, and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. (HDCP 2.3-compatible) Note 4K 100 Hz support depends on your country/region.
	HDMI IN (eARC/ARC) To connect an audio system that supports eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel), connect to the HDMI port labeled “eARC/ARC” on the TV. It is a feature that sends audio to an audio system that supports eARC/ARC through an HDMI cable. If the audio system does not support eARC/ARC, you need to connect with DIGITAL AUDIO OUT (OPTICAL). Hint There may be three tactile dots, next to the HDMI input terminal depending on your model. Use them as a guide during installation.
or	DIGITAL AUDIO OUT (OPTICAL) Connects to an audio system with optical audio input. When connecting an audio system not compatible with ARC using an HDMI cable, you need to connect an optical audio cable to the DIGITAL AUDIO OUT (OPTICAL) to output digital sound. Note The terminal vary depending on your model. Optical audio output and S-CENTER SPEAKER IN​ share the same terminal or have one terminal each individually (two terminals in total). For a model that requires sharing of one single terminal, use the Digital audio connector adapter that comes with the TV to apply as an optical audio output. S-CENTER SPEAKER IN​ Connects the TV and an audio device with an S-CENTER OUT output/jack using a TV center speaker mode cable. Before connecting, make sure you unplug the AC power cord (mains lead) of the TV and audio device to be connected. For details, refer to Using the TV as a center speaker. Note If you do not use the CENTER SPEAKER IN terminal or the S-CENTER SPEAKER IN​ input, you will need to perform the following steps to prevent noise from the speakers. Press the (Quick Settings) button on the remote control, and disable [Acoustic Center Sync] in [Settings] — [Display & Sound] — [Audio output] — [Audio system settings]. Optical audio output and S-CENTER SPEAKER IN​ share the same terminal or have one terminal each individually (two terminals in total). Hint There may be two tactile dots, next to the S-CENTER SPEAKER IN​ terminal depending on your model. Use them as a guide during installation.
	(Cable/Antenna input) Connects to Cable/Antenna/External Box. Note When connecting the cable to the Cable/Antenna input, finger tighten only, over tightening the connection can damage the TV.
	LAN Connect to a Router. Connect to the Internet using a LAN cable.

How the LEDs light up

Select within the text to jump to the related settings screen.

You can check the status of the TV by looking at how the LEDs light up.

Home menu

The screen displayed when you press the (HOME) button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings.

Selecting inputs

To use devices (such as a Blu-ray/DVD player or USB flash drive) connected to the TV, or to watch TV after such use, you will need to switch the input.

If you edit the items and add apps, you will be able to switch to those apps in the input selection screen.

1. Press the (Input) button repeatedly to select the connected device.
   Alternatively, press the (Input) button, use the (Left) / (Right) buttons to select a connected device, and then press the (Enter) button.

Performing acoustic auto calibration

Select within the text to jump to the related settings screen.

You can correct the audio to the best acoustics for your viewing environment by using the remote control microphone to measure a test sound from the TV. (This setting may not be available depending on the model.)
Models that support acoustic auto calibration have the following setting.
[Settings] — [Display & Sound] — [Ambient Optimization Pro] — [Acoustic auto calibration]

1. Press the (Quick Settings) button on the remote control, then select the following settings.
   [Settings] — [Display & Sound] — [Ambient Optimization Pro] — [Acoustic auto calibration] — [Calibration setup]
2. Measure by following the on-screen instructions.
   The acoustics will be corrected automatically based on the measurement results of your watching environment.
   

Accessibility features

Select within the text to jump to the related settings screen.

This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.

Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [Accessibility] to configure the user assistive features.

[Accessibility] has a shortcut function so you can turn it on or off by pressing and holding the (Mute) button on the remote control for 3 seconds.

Useful features

• Searching for content/operating the TV with your voice
• Selecting the Content type based on the current content
• Game Menu
• Enjoying apps
• Finding the remote control (only models supplied with a buzzer built-in remote control)
• Using the Camera and Microphone Unit

Searching for content/operating the TV with your voice

• Using the remote control microphone This feature is available for TVs in which the included remote control has a Google Assistant/MIC button.
• Using the built-in MIC on the TV (only TVs with a built-in MIC)

Using the remote control microphone

Remote controls that support voice control have a Google Assistant/MIC button, and a built-in microphone. Ask Google Assistant to find movies, stream apps, play music, and control the TV - all with your voice. Press the Google Assistant (or MIC) button on the remote to get started.

1. Press and hold the Google Assistant/MIC button on your remote control.
   The microphone on the remote control will be activated while the button is pressed, and the LED on the remote control will light up.
   
2. Speak into the microphone while pressing and holding the Google Assistant/MIC button.
   Speech examples may be displayed depending on your model.
   
   Search results are displayed when you speak into the microphone.

Using the built-in MIC on the TV (only TVs with a built-in MIC)

The built-in MIC on the TV may not be available depending on your region/country/language.
To use the built-in MIC, you may need to update the TV's software.

For details about languages that support the built-in MIC on the TV feature, refer to the following Sony support website.

https://www.sony.net/tv-hf/us/
https://www.sony.net/tv-hf/us/

Hint

• The URL is subject to change without notice.

Select within the text to jump to the related settings screen.

Do more on your TV using only your voice. Just start with “Hey Google” to:

• Control your TV and smart home devices
• Enjoy music and entertainment
• Get answers
• Plan your day and manage tasks

Selecting the Content type based on the current content

Select within the text to jump to the related settings screen.

By selecting the Content type based on what you are watching, you can enjoy richer picture and sound quality.

Video

Game

PC

1. Press the (Quick Settings) button on the remote control, and then select the following in order.
   [Settings] — [Display & Sound] — [Picture & Sound] — [Content type]

You can change the following settings.

Video/Images

Applies picture and sound quality suitable for watching video and still images.

Game

Applies picture and sound quality suitable for video games, PC games, and app game images.

PC

Applies picture and sound quality suitable for video input from a PC.

Game Menu

If you press the MENU button after connecting a game console or computer, or after starting a game app, the game-specific menu is displayed at the bottom of the screen.

Enjoying apps

• Installing apps
• Enjoying safe apps and video streaming services (Security & Restrictions)
• Viewing Internet content

Installing apps

Select within the text to jump to the related settings screen.

You can install apps to the TV, just like you do with smartphones and tablets.

1. Press the (HOME) button, and from (Search) on the Home screen, say something like “Search for <app name> apps” to search for apps you want to install. Alternatively, select the input field and use the on-screen keyboard.
2. Select an app from the search results and install it.

After downloading, the app is automatically installed and added. You can select [Open] to launch the app.

About paid apps

There are free apps and paid apps . To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers.

To delete an app

1. Press the (Quick Settings) button on the remote control, select [Settings] — [Apps], select an app to be deleted, and uninstall it.

Enjoying safe apps and video streaming services (Security & Restrictions)

Select within the text to jump to the related settings screen.

You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos. (Some features do not apply depending on your model/region/country.)

You can restrict features by setting the following.

To set age restrictions on programs

1. Press the (Quick Settings) button on the remote control, and then select the following in order.
   [Settings] — [System] — [Parental controls] — [Channels] — [TV rating].
   The options depend on your model/country/region/settings.

Viewing Internet content

You can use video streaming services such as YouTube and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their apps in the Home Menu. If a Google Account is set on the TV, you can also select content that is displayed in the Home Menu.

Finding the remote control (only models supplied with a buzzer built-in remote control)

The remote control supplied with the TV has a feature that allows you to find the remote control by playing a sound from a built-in buzzer when you cannot find it, such as when you do not remember where you left it (for example, under a cushion or hidden under a newspaper), or when you are watching a movie in a dark room.

Use the following procedures to find the remote control.

Using the power button on the TV

1. Press the power button on the TV.
   A menu is displayed on the TV screen.
2. Follow the on-screen instructions and select [Find remote] on the displayed menu.
   A buzzer plays from the remote control.

Using the Camera and Microphone Unit

Select within the text to jump to the related settings screen.

You can connect the Camera and Microphone Unit (CMU-BC1) sold separately to the TV to enjoy video chat or set the optimum image and sound quality for the user's viewing position.

For details on how to attach Camera and Microphone Unit (CMU-BC1) sold separately, refer to the Setup Guide or Instruction Manual included with Camera and Microphone Unit (CMU-BC1).

Setting the Camera sensing functions

Configure settings related to the sensor of the Camera and Microphone Unit.

1. Press the (Quick Settings) button on the remote control, and select in the following order.
   [Settings] — [Remotes & accessories] — [BRAVIA CAM] — the desired item

Available settings

Watching TV

• Watching TV programs
• Useful features when watching TV
• Adjusting the picture/screen/sound quality to your preferences
• Display subtitles

Watching TV programs

• Using the program guide
• Using the TV menu

Using the program guide

You can quickly find your preferred programs.

The functions available depend on your region/country/settings.

1. Press the (Guide) button to display the digital program guide.
2. Select a program to watch.
   

Using the TV menu

Select within the text to jump to the related settings screen.

Press the TV button while watching a TV broadcast to display the [TV menu]. A channel list is displayed in [TV menu] and you can easily select programs on other channels while watching TV.

1. Press the TV button while watching a TV broadcast.
   The TV menu is displayed at the bottom of the screen.
2. Move the focus left or right and select the program you want to watch.

Useful features when watching TV

Timers

Use a timer to turn the TV on and off.
For details, refer to Timers & Clock.

Parental lock

Use [Parental controls] to set parental restrictions.
For details, refer to System.

Picture quality/sound quality adjustment

Adjust the picture quality and sound quality according to your preferences.
For details, refer to Display & Sound.

Adjusting the picture/screen/sound quality to your preferences

• Adjusting the picture quality
• Adjusting the screen
• Adjusting the sound quality
• Advanced auto volume
• Balance
• Adjusting the picture/sound quality automatically

Adjusting the picture quality

Select within the text to jump to the related settings screen.

You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Picture & Sound] — the desired option.

You can change the following settings.
You can set the picture quality according to the [Content type].
For details, refer to Selecting the Content type based on the current content.

Picture

Adjust the picture settings such as Brightness, Color, and Hue.

Adjusting the screen

You can adjust the horizontal to vertical ratio of the screen and the display area.

1. While a broadcast or HDMI input image is displayed, press the MENU button on the remote control.
2. Set from the menu displayed at the bottom of the screen.
   You can change the following main settings.

Wide mode

You can change the screen size to fit the video.
You can watch in the optimal screen mode.

Display area

You can change the display area.

Hint

• When 4096 × 2160p is input and [Wide mode] is set to [Vertical fit], the resolution is displayed as 3840 × 2160p. To display 4096 × 2160p, set [Wide mode] setting to [Horizontal fit], [Auto] or [Full].

Adjusting the sound quality

Select within the text to jump to the related settings screen.

You can configure various settings related to the TV’s sound such as sound quality and sound mode.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Picture & Sound] — the desired option.

You can change the following settings.

Sound (***)

Adjust audio from the TV speakers, audio output to an audio system connected via HDMI or optical audio output, or audio output to wired headphones or Bluetooth-connected devices.

Sound settings

You can change the following settings.

Surround

Virtually reproduce realistic surround sound.

Surround effect

Adjust the surround sound effect.

Voice Zoom

Emphasize voice.
Displayed when [Post-processing] is set to [Standard].

Dialog enhancer

Enhance voices when [Post-processing] is set to [Dolby Audio processing].

Equalizer

Adjust sound based on different frequencies.

Reset

Return all sound settings to factory default.

3D surround (***)

Enables or disables 3D surround (stereophonic sound).

Volume settings

You can change the following settings.

Balance

Adjust the speaker balance.
For details, refer to Balance.

Beam tweeter volume

Adjusts the volume of sound reflected from the ceiling.

Advanced auto volume

Keeps the volume level consistent for all programs and inputs.
For details, refer to Advanced auto volume.

Dolby AC-4 Dialog level

Adjusts dynamic range of Dolby AC 4 signal.

Dynamic range settings

You can change the following settings.

Dynamic range

Compensates for audio level difference between input sources (for Dolby Digital audio and HE AAC audio).
Displayed only when [Input] is HDMI or during [Media Player] playback.

DTS Dynamic range

Adjusts dynamic range of DTS signal.

General

You can change the following settings.

Post-processing

Select [Standard] (Sony) or audio processed by Dolby technology.

---

Adjust only for ***

When [On], the picture and sound quality is adjusted for the currently selected video input or app. When [Off], the picture and sound quality is adjusted for all inputs and apps.

---

Prioritize HDMI signal information

Automatically sets the content type based on the Content Type information in the HDMI signal. If it does not set automatically, set this to [Off].

---

Audio output

Configure to output sound from headphones or an audio system instead of the TV speakers.
Press the (Quick Settings) button on the remote control, then select the following settings.
[Settings] — [Display & Sound] — [Audio output] the desired setting.
You can configure settings such as those below.

Speakers

Select TV or external speakers.

Bluetooth device

Select Bluetooth device connected to the TV to output audio.

Audio system settings

Sets output to devices connected via HDMI.

Acoustic Center Sync

Use the TV speakers as the center speaker of the home theater system.
For details, refer to Using the TV as a center speaker.

Audio system prioritization

When enabled, this automatically switches the audio output to a BRAVIA Sync-compatible audio system when the TV is turned on.

A/V sync

Adjusts output timing to reduce delay between video and audio when using certain audio systems connected via HDMI.

Digital audio output

Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [Audio system].

Hint

• There is less deterioration and noise from signal transmission, and the sound quality is superior compared to analog connections.

eARC setting

If [Auto] is selected, high quality audio is output when an eARC supported device is connected to an HDMI port labeled “eARC/ARC”.
eARC is an enhanced version of ARC and stands for Enhanced Audio Return Channel. By connecting an eARC supported device, you can enjoy uncompressed, high-quality audio formats and newer surround audio formats in addition to the audio formats supported by ARC. For supported audio formats, refer to Audio formats.
To connect the TV and an eARC supported device, use an eARC-supporting HDMI cable^*. To connect an eARC supported device, refer to Connecting an audio system.
^* An authorized Premium High Speed HDMI^™ Cable(s) is recommended.

Bluetooth device settings

Settings for devices connected via Bluetooth.

A/V sync

When using a Bluetooth audio device (A2DP supported), the output timing is adjusted to minimize the delay between video and audio.

Bluetooth settings

Enables/disables Bluetooth.
For details, refer to Remotes & accessories.

3D surround device settings

Virtually reproduce realistic surround sound.
For details, refer to Remotes & accessories.

Optical digital audio output settings

Enables optical digital audio output, and configures the output.

Optical digital audio output

Outputs the audio signal to the device connected to the optical digital audio output terminal.

Digital audio output

Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [Audio system].

Hint

• There is less deterioration and noise from signal transmission, and the sound quality is superior compared to analog connections.

Optical digital audio output volume

Adjusts the digital audio output level. Only valid for the PCM sound source. The volume levels between the PCM sound source and the compressed sound source will differ.

Advanced auto volume

Select within the text to jump to the related settings screen.

If [Speakers] is set to [TV speakers], the volume can be automatically adjusted to a certain level according to changes in the volume level of broadcasts and input signals.
Reducing the volume difference that occurs when switching channels or inputs allows you to watch at a constant volume level. To enable this feature, press the (Quick Settings) button on the remote control, then select the following settings.
[Settings] — [Display & Sound] — [Picture & Sound] — [Sound (***)] — [Advanced auto volume]

Balance

Select within the text to jump to the related settings screen.

If [Speakers] is set to [TV speakers], the balance of the left and right sound can be adjusted.
Due to the distance to walls and windows and the reflection of sound, you may hear the left and right sound become unbalanced. To adjust the sound balance, press the (Quick Settings) button on the remote control, then select the following settings.
[Settings] — [Display & Sound] — [Picture & Sound] — [Sound (***)] — [Balance]

Adjusting the picture/sound quality automatically

Select within the text to jump to the related settings screen.

The picture and sound quality can be automatically adjusted according to the TV's installation environment.

Press the (Quick Settings) button on the remote control, then select the following settings.
[Settings] — [Display & Sound] — [Ambient Optimization Pro]

You can change the following settings.

Auto adjust according to sensors

You can set the following.

Auto adjust according to ambient light

Optimizes picture brightness or color^* automatically by sensing the luminance of ambient light.
^* The color adjustment is only available for compatible models.

Auto adjust according to viewing position (only the applicable models)

Optimizes picture and sound according to the viewing position detected by the camera.

Auto adjust according to installation environment

You can set the following.

Acoustic auto calibration

Adjust audio output based on your viewing environment.
For details, refer to Performing acoustic auto calibration.

Display subtitles

You can press the MENU button on the remote control to enable subtitles.

Using the TV with Other Devices

• USB devices
• Cable/satellite box or Blu-ray and DVD players
• Displaying the iPhone/smartphone or iPad/tablet app screen on the TV
• Computers, cameras, and camcorders
• Audio system (such as an AV receiver or sound bar)
• Video game consoles
• Experiencing 3D surround with a neckband speaker or headphones
• Bluetooth devices
• Adjusting the AV sync setting
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices
• BRAVIA Connectivity Guide
• Supported files and formats

USB devices

• Playing content stored on a USB device
• Information about USB devices used for storing photos and music

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.

1. USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1. If the USB device connected to the TV has a power switch, turn it on.
2. Press the (HOME) button, and select [Apps] from the Home menu, then select [Media Player].
3. Select the USB device name.
4. Select the folder, and select the file to play.

To check the supported file formats

• Supported files and formats

Information about USB devices used for storing photos and music

• The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
• When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
• If your digital still camera does not work with your TV, try the following:
  • Set the USB connection settings on your camera to “Mass Storage”.
  • Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
• Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen.
• It may take a while to display a photo, depending on the file and/or settings.
• In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.

Cable/satellite box or Blu-ray and DVD players

• Connecting a Cable/satellite box or Blu-ray or DVD player
• Watching Blu-ray and DVD discs
• How to control the cable/satellite box using the TV remote control

Connecting a Cable/satellite box or Blu-ray or DVD player

Connect a Cable/satellite box or Blu-ray/DVD player to the TV.

Use a connection method below based on the terminals available on your TV.

HDMI connection

For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.
To connect an audio system or sound bar at the same time, refer to HDMI connection (eARC supported) in Connecting an audio system.
To adjust the video and audio output timing, refer to Adjusting the AV sync setting.

1. Blu-ray/DVD player (same as connecting a cable/satellite box)
2. HDMI cable (not supplied)^*

^* Be sure to use an authorized Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1. Turn on the connected Blu-ray/DVD player.
2. Press the (Input) button repeatedly to select the connected Blu-ray/DVD player.
3. Start playback on the connected Blu-ray/DVD player.

How to control the cable/satellite box using the TV remote control

Select within the text to jump to the related settings screen.

Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Channels & Inputs] — [External inputs].

Performing [Cable/Satellite box control setup] in [Cable/Satellite box setup] allows you to control a cable/satellite box using the TV’s remote control.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [Cable/Satellite box setup] — [Cable/Satellite box control setup].
2. Follow the on-screen instructions.

Displaying the iPhone/smartphone or iPad/tablet app screen on the TV

Chromecast built-in™ or AirPlay allows you to display (cast) your favorite websites and app screens on your mobile device directly to the TV.

Using Chromecast built-in

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.
2. Launch a Chromecast built-in supported app on the mobile device.
3. Tap the Cast button from the app. ( (cast))
4. Select the TV as the cast destination.
   The screen of the mobile device is displayed on the TV.

Computers, cameras, and camcorders

• Connecting a computer and viewing stored content
• Connecting a camera or camcorder and viewing stored content

Connecting a computer and viewing stored content

To connect a computer

Use an HDMI cable to connect your computer to the TV.

1. Computer
2. HDMI cable (not supplied)^*

^* Be sure to use an authorized Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo. We recommend an authorized Ultra High Speed HDMI^™ Cable when connecting to a computer that supports 4K 120Hz.

To view content stored on a computer

After connecting the computer, press the (Input) button, then select the input the computer is connected to.

To check the supported file formats

• Supported files and formats

Connecting a camera or camcorder and viewing stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

1. Digital still camera
2. Camcorder
3. HDMI cable (not supplied)^*

^* Be sure to use an authorized Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

1. After connecting the digital still camera/camcorder, turn it on.
2. Press the (Input) button repeatedly to select the connected digital still camera/camcorder.
3. Start playback on the connected digital still camera/camcorder.

To check the supported file formats

• Supported files and formats

Audio system (such as an AV receiver or sound bar)

• Outputting audio from an audio system
• Connecting an audio system
• Adjusting an audio system
• Using the TV as a center speaker
• Audio formats
• Accessing audio system settings

Outputting audio from an audio system

You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect.

• Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.)
• Connecting with a digital optical cable

For connection methods, refer to the Connecting an audio system page.

Connection using an HDMI cable

This TV supports Audio Return Channel (ARC) or Enhanced Audio Return Channel (eARC). You can use an HDMI cable to output audio from audio systems that support ARC and eARC.

On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV to eARC supported audio systems by using the HDMI terminal bearing the text “eARC/ARC”.

For connection methods, refer to the Connecting an audio system page.

Connecting an audio system

Select within the text to jump to the related settings screen.

See the illustrations below to connect an audio system such as an AV receiver or sound bar.

Sound bar connection

We recommend connecting the TV's HDMI input terminal (eARC or ARC) to the sound bar's HDMI output terminal (eARC or ARC) with an HDMI cable.

1. Sound bar
2. HDMI cable (not supplied)^*

^* We recommend an authorized Premium High Speed HDMI^™ Cable(s).

To connect a sound bar via HDMI, see “HDMI connection”.
If you connect the TV to a sound bar via HDMI, you can use the following features.

• Link the power state of the sound bar and TV
• Display and configure the sound bar settings on the TV

Note

• The available functions depend on the sound bar.
• Depending on the sound bar, “eARC” or “ARC” may not be indicated on the HDMI terminal. For details on how to connect, refer to the sound bar manual.

Hint

There may be three tactile dots, next to the HDMI input terminal depending on your model. Use them as a guide during installation.

Audio amp connection

We recommend connecting the TV's HDMI input terminal (eARC or ARC) to the sound bar's HDMI output terminal (eARC or ARC) via HDMI. Depending on your audio system, you can also connect with a digital optical cable.

1. Audio amp
2. HDMI cable (not supplied)^*
3. Digital optical cable (not supplied)
4. Digital audio connector adapter (only supplied with compatible models)

^* We recommend an authorized Premium High Speed HDMI^™ Cable(s).

To connect an audio amp via HDMI, see “HDMI connection”. To connect an audio amp with a digital optical cable, see “Digital optical cable connection”.

Note

• ALWAYS keep small accessories away from small children.

HDMI connection (ARC supported)

1. Connect the TV and audio system with an HDMI cable.
   Connect to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”.
   
   
   1. AV receiver or sound bar
   2. HDMI cable (not supplied)^*

   ^* We recommend authorized Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

2. Adjusting an audio system

Digital optical cable connection

1. Connect the TV and audio system with a digital optical cable.
   Connect to the audio system’s digital optical input terminal.
   
   
   1. AV receiver or Sound bar
   2. Optical audio cable (not supplied)
   3. Digital audio connector adapter (only supplied with compatible models)
2. To enable [Optical digital audio output], press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Optical digital audio output settings] — [Optical digital audio output].
3. Adjusting an audio system

---

Hint

HDMI connection centered on an audio system (eARC supported)

You can make connections centered on an audio system as follows.
For TV settings, refer to HDMI connection (eARC supported). For the audio system settings, refer to your device manual.

1. External input device (such as a Blu-ray/DVD recorder)
2. HDMI cable (not supplied)
3. AV receiver or sound bar
4. HDMI cable with Ethernet (not supplied)^*

^* We recommend authorized Premium High Speed HDMI^™ Cable(s) bearing the HDMI logo.

Adjusting an audio system

Select within the text to jump to the related settings screen.

After connecting an audio system to the TV, adjust the TV’s audio output from the audio system.

Adjusting an audio system connected with an HDMI cable or digital optical cable

1. After connecting the TV to your audio system, press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].
2. Turn on the connected audio system, then adjust the volume.
   If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.

Using the TV as a center speaker

Select within the text to jump to the related settings screen.

You can use the TV as a center speaker by connecting a device such as a sound bar with an S-CENTER OUT terminal to the TV's S-CENTER SPEAKER IN​ terminal. Conversations sound natural because you can hear them coming from the screen and its vicinity.

Hint

• For Acoustic Center Sync supported audio systems with an S-CENTER OUT terminal, refer to the following.
  https://www.sony.net/hav_faq

  https://www.sony.net/hav_faq
  

• Models with a CENTER SPEAKER IN terminal can also be used as a center speaker by connecting the audio system with a speaker cable.

1. Connect the TV and Acoustic Center Sync supported audio system with the TV center speaker mode cable that was supplied with the supported device.
   
   1. TV center speaker mode cable (supplied with devices such as sound bars that have S-CENTER OUT terminals)

   Note

   • Even when connecting an audio system with an S-CENTER OUT terminal, it must be connected to the TV with an HDMI cable like a normal sound bar.
   • Also refer to the instruction manual of the audio system with an S-CENTER OUT terminal.
   • S-CENTER SPEAKER IN​ and DIGITAL AUDIO OUT (OPTICAL) share the same terminal. Optical audio output is not available when using S-CENTER SPEAKER IN​.
2. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].

Note

• If center audio is not output from the TV, enable [Settings] — [Display & Sound] — [Audio output] — [Audio system settings] — [Acoustic Center Sync].

Connecting an AV receiver with a speaker cable (only models with a CENTER SPEAKER IN terminal)

Connect the TV and AV receiver with a speaker cable.

1. AV receiver
2. Speaker cable (not supplied)

Use a speaker cable (not supplied) to connect the AV receiver to the CENTER SPEAKER IN terminal of the TV.
When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver.

The CENTER SPEAKER IN terminal varies depending on the model. Refer to the figures below when connecting the speaker cable.

*Strip about 10 mm (13/32 inches) of insulation from the speaker cable at each end.

Audio formats

Accessing audio system settings

You can access the audio system (such as an AV amplifier or sound bar) settings such as audio quality from the TV’s Quick Settings.

1. Connect the audio system via the HDMI (eARC/ARC) terminal.
2. Press the (Quick Settings) button on the remote control, and select an audio system setting.
   For details about audio system settings, please refer to your audio system's manual.

Video game consoles

Select within the text to jump to the related settings screen.

Connecting

Connect an HDMI-supported video game console to your TV with an HDMI cable.
To connect an audio amp or sound bar at the same time, refer to HDMI connection (eARC supported) in Connecting an audio system.

1. Video game console
2. HDMI cable (sold separately)

Changing HDMI input settings

After connecting, set the connected HDMI input port.
To maximize the performance of your TV and video game console, set the [HDMI signal format/VRR].

Auto setup

1. With the video game console turned on, connect it to the TV with an HDMI cable.
   Set by following the instructions on the TV screen.

Manual setup

1. Press the (Quick Settings) button on the remote control, and select the following in order.
   [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format/VRR]

   Select the optimal format for your video game console.

Experiencing 3D surround with a neckband speaker or headphones

You can use a neckband speaker or Sony brand headphones to experience 3D surround (spatial sound).

For details, refer to the URL below.

Bluetooth devices

• Connecting a Bluetooth device
• Supported Bluetooth profiles

Connecting a Bluetooth device

Select within the text to jump to the related settings screen.

To pair the TV with a Bluetooth device

1. Turn the Bluetooth device on and put it in pairing mode.
   To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.
2. Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes & accessories] — [Pair accessory] to put the TV in pairing mode.
   Available Bluetooth devices will be displayed.
3. Select the desired device, then follow the on-screen instructions.
   If you are prompted to enter a passcode, refer to the instruction manual of the device.
   After pairing is completed, the device connects to the TV.

Supported Bluetooth profiles

The TV supports the following profiles:

• HID (Human Interface Device Profile)
• HOGP (HID over GATT Profile)
• A2DP (Advanced Audio Distribution Profile)
• AVRCP (Audio/Video Remote Control Profile)
• SPP (Serial Port Profile)

Adjusting the AV sync setting

Select within the text to jump to the related settings screen.

If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Bluetooth device settings] — [A/V sync] — the desired option.

BRAVIA Sync-compatible devices

• BRAVIA Sync overview
• Using features available for BRAVIA Sync-compatible devices
• Adjusting BRAVIA Sync settings

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.

Using features available for BRAVIA Sync-compatible devices

To operate BRAVIA Sync-compatible devices from the TV, use the (Input) button on the remote control to select the device you want to operate.

Blu-ray/DVD player

• Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
• Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
• Allows operations such as menu operation and playback with the (Up) / (Down) / (Left) / (Right) buttons on the TV remote control.

AV receiver

• Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound.
• Automatically switches the sound output to the AV receiver by turning the AV receiver on when the TV is turned on.
• Automatically turns the connected AV receiver off when you turn the TV off.
• Adjusts the volume ((Volume) +/- buttons) and mutes the sound ((Mute) button) of the connected AV receiver through the TV’s remote control.

Video camera

• Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
• Automatically turns the connected video camera off when you turn the TV off.
• Allows operations such as menu operation and playback with the (Up) / (Down) / (Left) / (Right) buttons on the TV remote control.

Adjusting BRAVIA Sync settings

Select within the text to jump to the related settings screen.

When BRAVIA Sync is set up, you will be able to turn off a connected device with the TV or set a device connected via HDMI cable to be operated with the TV’s remote control.

1. Turn on the connected device.
2. To enable [BRAVIA Sync control], press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].
3. Activate BRAVIA Sync on the connected device.
   When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.

Available options

Available options are shown below. (Options vary depending on your model/region/country.)

[Device auto power off]

If disabled, the connected device does not turn off automatically when the TV is turned off.

[TV auto power on]

If disabled, the TV does not turn on automatically when the connected device is turned on.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.

Viewing pictures in 4K from compatible devices

• Viewing pictures in 4K resolution
• Settings for viewing pictures through HDMI input with higher quality

Viewing pictures in 4K resolution

You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160).

The availability of this function depends on your region/country.

1. Digital still camera
2. Camcorder
3. USB device
4. Network device

To view pictures stored on a USB device or network device in 4K resolution

1. Connect the USB device or network device to the TV.
2. Press the (HOME) button, and select Apps from the Home menu, then select [Media Player].
3. Select the USB device name or network device name.
4. Select the folder, and then select the file to play.

To view pictures stored on a digital still camera/camcorder

1. Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable.
2. Press the (Input) button repeatedly to select the connected device.
3. Set the connected device to 4K output.
4. Start playback on the connected device.

To check the supported file formats

• Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures through HDMI input with higher quality page.

Settings for viewing pictures through HDMI input with higher quality

Select within the text to jump to the related settings screen.

To display a picture from a device connected to the HDMI input terminal in a higher quality HDMI format^*1, set [HDMI signal format/VRR] in [External inputs].
^*1 Such as 8K, 4K 100/120 Hz, 4K 60p 4:2:0 10 bit, 4K 60p 4:4:4, or 4:2:2

HDMI signal format

To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format/VRR] — the HDMI input you want to set.
Follow the on-screen instructions, and set the HDMI signal format for the HDMI input terminal to a suitable format below. Available HDMI signal formats depend on your model and the HDMI input.

• Standard format
• Enhanced format
• Enhanced format (Advanced)

BRAVIA Connectivity Guide

Descriptions about connecting devices to the TV are also available on the Sony support website. Refer to it as necessary.

• https://www.sony.net/tv_connectivity_guide/ https://www.sony.net/tv_connectivity_guide/
  

Supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Photos

To enjoy photos, you may need to update the TV's software.

Use case : USB / Home Network

• ^*1 ARW is only to be used for playing back files.

Other supported files and formats

• Music
• Videos
• Audio sampling rates (for videos)
• External subtitles

Music

Use case : USB / Home Network

mp4

Extension: *.mp4 / *.m4a

3gpp

Extension: *.3gp / *.3g2

Asf

Extension: *.wma

ogg

Extension: *.ogg

Other

Extension: *.mp3

Extension: *.wav

Extension: *.flac

Extension: *.aac

• ^*1 The use case of LPCM is Home Network only.
• ^*2 The use case of WAV is 2ch only.

Other supported files and formats

• Photos
• Videos
• Audio sampling rates (for videos)
• External subtitles

Videos

Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

MPEG2TS

Extension : *.m2t

Subtitle Type : Internal (Except for Brazilian models) / External (For Brazilian models only)

Extension : *.m2ts / *.mts

Subtitle Type : External

MP4 (*.mp4)

Subtitle Type : External

• ^*1 This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps.

avi (*.avi)

Subtitle Type : External

Asf (*.asf / *.wmv)

Subtitle Type : External

MKV (*.mkv)

Subtitle Type : Internal / External

3gpp (*.3gp / *.3g2)

Subtitle Type : External

MOV (*.mov)

Subtitle Type : External

WebM (*.webm)

Subtitle Type : External

Other supported files and formats

• Photos
• Music
• Audio sampling rates (for videos)
• External subtitles

Audio sampling rates (for videos)

Other supported files and formats

• Photos
• Music
• Videos
• External subtitles

External subtitles

Use case : USB

Other supported files and formats

• Photos
• Music
• Videos
• Audio sampling rates (for videos)

Connecting to a Network

• Connecting to a network
• Home network features

Connecting to a network

• Connecting to a network using a LAN cable
• Connecting to a network using Wi-Fi

Connecting to a network using a LAN cable

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network.

Make sure to connect to the Internet or home network via a router.

1. LAN cable
2. Computer
3. Router
4. Modem
5. Internet

1. Set up your LAN router.
   For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).

Connecting to a network using Wi-Fi

Select within the text to jump to the related settings screen.

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.

1. Computer
2. Wireless router
3. Modem
4. Internet

1. Set up your wireless router.
   For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
2. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet].
3. Select a network you want to connect to and set the password.

To turn off the built-in wireless LAN

1. To disable [Wi-Fi], press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Wi-Fi].

Home network features

• Adjusting home network settings
• Playing content from a computer
• Playing content from a media server

Adjusting home network settings

Select within the text to jump to the related settings screen.

You can adjust the following home network settings.

To connect to a server

Connect the client device (TV) and the server device (BD/DVD recorder) to the same network.
To register the TV as a client device on the server, refer to the server device manual.

1. TV
2. BD/DVD recorder
3. Wireless LAN router
4. Modem

To check the server connection

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.

To use the renderer function

Connect the renderer device (TV), the server device (BD/DVD recorder), and the device that controls the server and renderer (smartphone) to the same network. You can use the smartphone to operate the TV within the same network.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Home network] — [Renderer] — the desired option.

[Renderer]

Enable the renderer function.

You can play photo/music/video files in a controller (e.g. digital still camera) on the TV screen by operating the device directly.

[Renderer access control]

• Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time.
• Select [Custom settings] to change the access permission settings of each controller.

To use the remote device

Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Remote device settings] — the desired option.

[Control remotely]

Enable operation of the TV from a registered device.

Playing content from a computer

You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.

1. Computer (Server)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Press the (HOME) button, and select Apps from the Home menu, then select [Media Player].
3. Select the network device name.
4. Select the folder, and then select the file to play.

To check the supported file formats

• Supported files and formats

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.

1. Digital still camera (Controller)
2. Router
3. Modem
4. Internet

1. Connect the TV to your home network.
2. Operate the controller to start playing the content on the TV screen.

Settings

The menus displayed in the TV settings vary depending on your model/region/country.

• Using the Quick Settings
• Using the Eco Dashboard
• Channels & Inputs Channels and External inputs, etc.
• Display & Sound Picture, Sound and Audio output, etc.
• Network & Internet
• Accounts & sign-in Configure the Google Account or add other accounts.
• Privacy Configure detection of unknown apps.
• Apps
• System Date & Time, Language, System sounds, Accessibility, Parental controls and LED indicator, etc.
• Remotes & accessories Remote control and Bluetooth settings.
• Help & Feedback Provides help from Sony and Google.
• Timers & Clock Timer, Sleep timer, Alarm, Clock display, etc.

Using the Quick Settings

Select within the text to jump to the related settings screen.

If you press the (Quick Settings) button on the remote control, you can quickly access features such as [Picture & Sound], [Content type], [Picture mode], [Sleep timer], and [Picture Off] on the current screen, and settings such as [Speakers] depending on the connected devices. You can also display [Settings] from [Quick Settings].

1. Press the (Quick Settings) button on the remote control.
2. Move the focus to change a setting or select it.

To change the settings that are displayed

1. Press the (Quick Settings) button on the remote control.
2. Move the focus left or right, and select (Edit).
3. Select the desired setting.
4. Select [Close].

Using the Eco Dashboard

You can configure various settings to reduce power consumption, such as Power saving.
You can also check descriptions for features while setting them.

1. Press the (Quick Settings) button on the remote control, and select [Eco Dashboard].
   
2. In the displayed menu, move the focus left or right and select the desired setting.
   

Channels & Inputs

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — the desired option.

Available options

[Channels]

Configures the settings related to receiving broadcast programming.

[Channel preferences]

Configures [Captions].

[External inputs]

Configures the settings of the external inputs and BRAVIA Sync.
For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices.

[TV button shortcut]

If an external input such as a connected tuner is set, it will be displayed when the TV button on the remote control is pressed.

Display & Sound

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

Available options

[Picture & Sound]

[Content type]

Configures [Content type] based on the content.
Adjust the picture and sound based on the [Content type].
For information about [Content type], refer to the Selecting the Content type based on the current content page.

[Picture]

Configures display settings that adjust the picture quality, such as screen brightness.
To adjust the picture quality to your preferences, refer to the the Adjusting the picture quality page.

[Sound (***)]

Configures settings that adjust the sound.
To adjust the sound quality to your preferences, refer to the Adjusting the sound quality page.

[Audio output]

Configures selection settings related to speakers.
For details, refer to [Audio output] in Adjusting the sound quality.

[Ambient Optimization Pro]

Configures settings for [Auto adjust according to sensors] and [Auto adjust according to installation environment].
For details, refer to Adjusting the picture/sound quality automatically.

[Expert panel settings](only models equipped with an OLED panel)

Use when setting [Pixel shift] or manually performing [Panel refresh].

Network & Internet

Configures settings for such things as wireless LANs, wired LANs, and home networks.

Accounts & sign-in

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Accounts & sign-in] — the desired option.

Privacy

Configure detection of unknown apps.

Apps

Allows you to configure or uninstall apps, or clear the cache.

System

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — the desired option.

Available options

^* Only TVs with a built-in MIC

Remotes & accessories

Select within the text to jump to the related settings screen.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes & accessories] — the desired option.

Available options

You can enable or disable Bluetooth, or register Bluetooth devices.

[Bluetooth]

Enables or disables Bluetooth.

[Pair accessory]

Pairs Bluetooth devices.

[3D surround device settings]

You can enjoy the immersive sound of 3D surround (stereophonic sound).
For details, visit the following URL.

https://www.sony.net/bravia-xr-3ds2

https://www.sony.net/bravia-xr-3ds2

[BRAVIA CAM]

Connects the Camera and Microphone Unit to set up Camera sensing functions.

[Remote control]

Setup for pairing the Voice Remote Control.

Help & Feedback

Help from Sony can be displayed here. If a Google Account is set on the TV, you can also give Google feedback.

Timers & Clock

Troubleshooting

• Reset (restart) your TV
• Software updates
• Self diagnostics
• Frequently Asked Questions for Troubleshooting

Reset (restart) your TV

If you have trouble such as the picture not displaying on the screen or the remote control not working, reset the TV with the following procedure. If the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

1. Restart the TV with the remote control.
   Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a shutting down message will appear).

   If the issue persists, unplug the TV and press the power button on the TV once.
   Then wait 2 minutes before turning on the TV. Depending on the model, you can press and hold the power button on the TV (40 seconds or longer) until it turns off and restarts.

2. Unplug the AC power cord (mains lead).
   If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV, and release it. Wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.

Factory data reset

If the problem persists after a power reset, try a factory data reset.
For details, refer to Factory data reset.

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage device.

For more about the support site, please see the Support Site page.

Self diagnostics

Check if the TV is working properly.

1. Press (Input) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help].
2. Select [Status & Diagnostics] — [Self diagnostics].

If the problem persists, try the following.

• Reset (restart) the TV. For details, refer to Reset (restart) your TV.
• Check and try Software updates.
• Support Site

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below.

• https://www.sony.net/androidtv-faq/
  
• https://www.sony.net/androidtv-faq/

Index/Other

• Index
• About the Help Guide
• Help Guide structure
• Specifications
• Support Site
• Keeping the TV updated
• Factory data reset
• Trademark information

Index

TV programs

Remote control

Connections

External devices

About the Help Guide

This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for information such as specifications, and wall mounting of this TV.

1. Setup Guide
2. Reference Guide

Help Guide versions

There are two versions of the Help Guide: the built-in version and the online version. The online Help Guide includes the latest information.
The online Help Guide is automatically displayed when the TV is connected to the internet, otherwise the built-in Help Guide is displayed.

Help Guide structure

The Help Guide is structured as follows.

Getting Started

• How to use the remote control
• Connecting terminal
• How the LEDs light up
• Home menu
• Selecting inputs
• Performing acoustic auto calibration
• Accessibility features

Useful features

• Searching for content/operating the TV with your voice
• Selecting the Content type based on the current content
• Game Menu
• Enjoying apps
• Finding the remote control (only models supplied with a buzzer built-in remote control)
• Using the Camera and Microphone Unit

Watching TV

• Watching TV programs
• Useful features when watching TV
• Adjusting the picture/screen/sound quality to your preferences
• Display subtitles

Using the TV with Other Devices

• USB devices
• Cable/satellite box or Blu-ray and DVD players
• Displaying the iPhone/smartphone or iPad/tablet app screen on the TV
• Computers, cameras, and camcorders
• Audio system (such as an AV receiver or sound bar)
• Video game consoles
• Experiencing 3D surround with a neckband speaker or headphones
• Bluetooth devices
• Adjusting the AV sync setting
• BRAVIA Sync-compatible devices
• Viewing pictures in 4K from compatible devices
• BRAVIA Connectivity Guide
• Supported files and formats

Connecting to a Network

• Connecting to a network
• Home network features

Settings

• Using the Quick Settings
• Using the Eco Dashboard
• Channels & Inputs
• Display & Sound
• Network & Internet
• Accounts & sign-in
• Privacy
• Apps
• System
• Remotes & accessories
• Help & Feedback
• Timers & Clock

Troubleshooting

Index/Other

• Index
• About the Help Guide
• Specifications
• Support Site
• Keeping the TV updated
• Factory data reset
• Trademark information

Specifications

You can find the specification information on the Sony support website:
Please visit the product page of your TV and refer to Specifications. For more about the support website, see the Support Site page.

Support Site

For the latest information and Online Help Guide, please visit the Sony support website:

• USA:
  https://www.sony.com/tvsupport
  https://www.sony.com/tvsupport
• Canada:
  https://www.sony.ca/support
  https://www.sony.ca/support
• Latin America:
  https://esupport.sony.com/ES/LA/
  https://esupport.sony.com/ES/LA/

• Philippines:
  https://www.sony-asia.com/support/
  https://www.sony-asia.com/support/

Keeping the TV updated

The TV acquires data such as program guides while it is in standby/networked standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.

Factory data reset

Select within the text to jump to the related settings screen.

You can perform the Factory data reset. If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

1. Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset].
2. Delete everything.
   If you have set a PIN code on your TV, you will be prompted to input it.
   After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

Trademark information

• The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license.

• 
  
• Wi-Fi^®, Wi-Fi Alliance^®, Wi-Fi CERTIFIED^™ and Wi-Fi CERTIFIED 6^® are registered trademarks or trademarks of Wi-Fi Alliance.

• Wi-Fi CERTIFIED^™ logo and Wi-Fi CERTIFIED 6^® logo are registered trademarks of Wi-Fi Alliance.
• 
  
• Disney+ and all related logos and marks are trademarks of Disney Enterprises, Inc. or its affiliates.
• 
  
• Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• 
  
• Apple, Apple Home, AirPlay and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
  To use AirPlay and Apple HomeKit with this TV, the latest version of iOS, iPadOS, or macOS is recommended.
• 
  
• 
  
• Google TV is the name of this device's software experience and a trademark of Google LLC. Google, YouTube, Chromecast built-in, Google Play, and other marks are trademarks of Google LLC.
• BRAVIA and logo are trademarks or registered marks of Sony Group Corporation or its affiliates.
• 
  
• All other trademarks are the property of their respective owners.