Check if the TV is working properly.

1. Press the (HOME) button, and select Apps from the Home menu, then select [Help].
2. Select [Status & Diagnostics] — [Self diagnostics].

Hint

You can also check the following symptom in [Status & Diagnostics] — [Signal diagnostics] — [Network status and diagnostics].

• [Internet connection diagnostics]

If the problem persists, try the following.

• Reset (restart) the TV. For details, refer to Reset (restart) your TV .
• Check and try Software updates.
• Support Site