Troubleshooting
Hardware
Power
- Why does my VAIO computer automatically turn off?
- Why does a message appear and Windows fail to start when I turn on my VAIO computer?
- What should I do if I cannot turn off my VAIO computer?
- What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank?
- What should I do if my VAIO computer does not turn on or the power button does not work (the charge indicator light blinks fast)?
- What should I do if my VAIO computer does not turn on (the power indicator light does not turn on in green)?
- What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer?
- What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode?
- What should I do if my VAIO computer does not return to Normal mode with keyboard or touch pad operations during Sleep mode?
Battery
- Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power?
- What should I do if my battery pack is not fully charged?
- What should I do if my battery pack does not work properly?
Display
- Why does the LCD brightness automatically change?
- What should I do if color gradients are not displayed correctly on my computer screen?
- What should I do if videos are not displayed on the computer screen?
- What should I do if videos are not displayed smoothly?
- What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port?
- How do I change the LCD brightness?
- What should I do if some items do not fit on the computer screen?
- What should I do if no image is displayed on my external display or TV screen?
- Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder?
- What should I do if my computer screen goes blank?
- Why does the viewfinder show no images or poor-quality images?
- What should I do if captured images contain dropped frames and audio interruptions?
- What should I do if captured images flicker?
- What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models)
- What should I do if the touch screen does not work correctly? (Touch screen equipped models)
HDMI
Audio
- What should I do if I do not hear sound from speakers or headphones?
- What should I do if my microphone does not work?
- What should I do if I hear microphone feedback from speakers when using my microphone?
- What should I do if sound interruptions occur during video or audio playback?
- What should I do if I do not hear sound from a digital audio device connected to the digital output port, such as the HDMI output port?
Microphone
- What should I do if my microphone does not work?
- What should I do if I hear microphone feedback from speakers when using my microphone?
Keyboard
- What should I do if the pointer does not move?
- What should I do if my VAIO computer screen freezes?
- What should I do if I cannot enter certain characters with my keyboard?
- What should I do if my keyboard configuration is wrong?
Touch pad
- How do I disable the touch pad?
- Why can't I use the touch pad?
- What should I do if the pointer does not move?
- How do I avoid unintentional clicks caused by a light touch on the touch pad?
- What should I do if my VAIO computer screen freezes?
Camera
- Why does the viewfinder show no images or poor-quality images?
- What should I do if captured images contain dropped frames and audio interruptions?
- Why are captured images poor in quality?
- Why is the video input from the built-in camera suspended momentarily?
- What should I do if captured images flicker?
LAN
- What should I do if I do not know the SSID or security key for the access point?
- What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow?
- How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
- What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
- What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
- What should I do if I do not know the SSID or security key for the access point?
- What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow?
- How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
- What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
- What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
- What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
- What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
- Why is my BLUETOOTH(R) connection slow?
- Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account?
- Why can't I use BLUETOOTH(R) devices when I switch users?
- What should I do if I cannot use the BLUETOOTH(R) function?
- What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Password
- What should I do if I forget the Windows password?
- What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively?
- What should I do if I forget the power-on password to start my VAIO computer?
BIOS
USB
- What should I do if I cannot charge the device connected to the USB port that supports USB charging?
Memory card
Software
Computer
Touch panel
NFC/One-touch functions
Apps
Display
Software
- Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder?
- What should I do if my game app does not work or it keeps crashing?
Network / Internet
LAN
- What should I do if I do not know the SSID or security key for the access point?
- What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow?
- How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
- What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
- What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
- What should I do if I do not know the SSID or security key for the access point?
- What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow?
- How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
- What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
- What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
- What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
- What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
- Why is my BLUETOOTH(R) connection slow?
- Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account?
- Why can't I use BLUETOOTH(R) devices when I switch users?
- What should I do if I cannot use the BLUETOOTH(R) function?
- What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Backup / Recovery
Recovery
- How can I reinstall the original apps and drivers?
- What should I do if I cannot recover my VAIO computer from the recovery area?
- How can I restore my VAIO computer system to its factory default settings?
- How do I create Recovery Media?
- What should I do if I cannot start/complete the recovery process?
- What should I do if I cannot create Recovery Media?
- What should I do if my VAIO computer becomes unstable (Windows starts)?
- What should I do if my VAIO computer becomes unstable (Windows does not start)?
Security
Password
- What should I do if I forget the Windows password?
- What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively?
- What should I do if I forget the power-on password to start my VAIO computer?
BIOS
Peripheral Devices
USB
- What should I do if I cannot print a document?
- What should I do if my VAIO computer does not recognize the USB device?