Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Q&A
Operation
- Your Walkman does not operate or the power does not turn on.
- Your Walkman does not work properly.
- Your Walkman power turns off or on automatically.
- You want your Walkman screen to stay on longer before it turns off automatically.
- A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
- You want to back up the content such as music stored on your Walkman.
- You want to find the product name (model name) of your Walkman.
- An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
- There is no sound.
- Content such as music suddenly stops during playback.
- Noise is generated.
- Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
- Sound can only be heard from one side of the headphones.
- Sound is interrupted or skips.
Power
- You cannot charge your Walkman.
- How long is the life of the built-in rechargeable battery?
- The rechargeable battery needs to be replaced.
- The battery life is short.
- How long is the standard battery duration?
- How long does it take to charge the battery?
Connection to a Computer
- The computer does not recognize your Walkman.
- Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot be operated.] remains displayed on your Walkman screen.
- You cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software.
- Your Walkman is not recognized by Music Center for PC.
- Content such as music cannot be transferred from the computer to your Walkman.
Displaying/Playing/Deleting Content
- You cannot play content such as music transferred to your Walkman.
- Songs are not played back in the expected order.
- Content such as music suddenly stops during playback.
- Playback progresses to the next album when repeat playback is set.
- Songs are only played within a limited range such as within one album.
- Songs are not displayed in the order they were transferred in.
- The content such as music is displayed repeatedly.
- Thumbnails such as cover art are not displayed.
- [ □ ] is displayed in the screen.
- [Unknown] is displayed for the album name or artist name.
- You cannot delete content such as music using the Walkman functions.