What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
- Check the topic on the issue in “Troubleshooting.”
- Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
-
Press and hold the
button for about 8 seconds or press the RESET button with a pen or paper clip, etc. to reset your Walkman.
Before resetting your Walkman, check that no song, video, etc. is being played back. You can then reset the Walkman safely. If you reset the Walkman during playback, the data may be damaged.
- Check information on the issue in the help of the software having problems.
- Look up information on the issue on one of the customer support websites.
- If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
- No data or settings will be deleted by resetting.