Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Q&A
Operation
- Your “WALKMAN” does not operate or the power does not turn on.
- Your “WALKMAN” does not work properly.
- Your “WALKMAN” power turns off or on automatically.
- Cannot unlock the screen lock.
- Your “WALKMAN” power turns off/screen turns off.
- The touch screen does not operate properly.
- A drink (water, coffee, etc.) was spilled on your “WALKMAN,” or the “WALKMAN” was washed in the washing machine.
- I want to backup the content saved on my “WALKMAN.”
- Cannot get my current position using the GPS.
- An application does not start.
- I want to find the product name (model name) of my “WALKMAN.”
- An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
- There is no sound.
- Audio or video suddenly stops during playback.
- Noise is generated.
- Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
- Sound can only be heard from one side of the headphones.
- Sound is interrupted or skips.
Power
- Cannot charge the “WALKMAN.”
- I want to know the battery life of the built-in rechargeable battery.
- The rechargeable battery needs to be replaced.
- The battery duration is short.
- I want to know the battery duration.
- I want to know the charging time.
Connection to a Computer
- The computer does not recognize your “WALKMAN.”
- Cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software. Or, the access lamp of the hard drive does not light for several minutes.
- Media Go does not start.
- Your “WALKMAN” is not recognized by Media Go.
- Data cannot be transferred from the computer to your “WALKMAN.”
- Only a small amount of data can be transferred to your “WALKMAN” (only a small amount of recording time available).
- Your “WALKMAN” becomes unstable while it is connected to the computer.
Bluetooth
- Cannot pair with a Bluetooth device (cannot register the device).
- Cannot connect using the Bluetooth function.
- The screen to enter the passkey appears when a Bluetooth connection is made.
- Cannot hear sound from the connected Bluetooth audio device.
- Cannot change the volume when a Bluetooth connection is made.
- Sound is distorted or broken when a Bluetooth connection is made.
- Sound enhancements are disabled when a device is connected by Bluetooth.
- Noise is generated when a Bluetooth connection is made.
- Video sound is delayed when a Bluetooth connection is made.
NFC
Wi-Fi
- Cannot connect to a Wi-Fi network.
- I want to turn the Wi-Fi function off at the same time the “WALKMAN” screen is turned off.