Troubleshooting

About this camera

Power supply

• Why doesn’t the camera charge?
• Why the power lamp flashing green?

Shooting

• Why can't I record images?
• Why can't I record movies?
• Why can't I activate Digital zoom?
• Why can't I use one-touch AF?

"PlayMemories Mobile"

Wi-Fi connection

• Why can't I connect via Wi-Fi?
• Why can't I connect with NFC?
• I’ve forgotten the password. Where can I find out what it is?

Shooting/transferring

• Why does an image not transfer to a smartphone?
• Why is the live view image not displayed smoothly on my smartphone?