Portable Wireless ServerWG-C10

Troubleshooting

Main unit

Power supply

• The power does not turn on.
• The power turns off unexpectedly.
• I pressed the power button, but the battery indicator lamp does not light or blink.
• I spilled water on this unit.
• Power is turned on but this unit does not respond to any operations.
• The power turns off automatically.
• The power does not turn off.
• Battery life is short.
• It takes a long time to start up this unit.
• The auto power off function does not work.

Heat

• This unit becomes warm.

Charging

Charging

• The battery does not charge from a computer.
• The battery indicator lamp does not light while charging.
• The battery indicator lamp blinks while charging.
• The battery is quickly recharged.
• It takes a long time to charge the battery.
• The wireless LAN function cannot be used while charging.

Supplying power

Supplying power

• This unit does not supply power to other devices.

Wireless LAN connection

Wireless LAN connection

• Wireless LAN connection to a smartphone, tablet or computer cannot be established.
• I found two SSIDs, both of which start with "WG-C10" and I cannot determine which one should be used.
• The wireless LAN connection has stopped.
• The wireless LAN connection between this unit and a smartphone, tablet or computer is unstable.
• It takes a long time to establish a wireless LAN connection between this unit and a smartphone, tablet or computer.

Internet connection

• Internet connection cannot be established.

Data copy

• It takes too long to copy data.

Other

• How many SSIDs can be registered as the external access points for the Internet connection?
• How many users can connect to this unit at the same time?

File operation

Data playback/display

• Data cannot be played back or displayed.
• It takes time to play back or display data.
• What file formats are supported by "PWS Manager"?
• Files cannot be edited by "PWS Manager."
• The Camera Roll cannot be accessed (iOS device).

Data copy

• Data cannot be copied to an Android device.
• Data cannot be copied to an iOS device.
• Data cannot be copied to a USB device (USB flash drive, etc.).
• Data cannot be copied to a memory card.

Data delete

• Data in an Android device cannot be deleted.
• Data in an iOS device cannot be deleted.
• Data in a USB device (USB flash drive, etc.) cannot be deleted.
• Data in a memory card cannot be deleted.
• Data have been deleted by mistake.

USB connection to a computer

USB connection to a computer

• This unit is connected to a computer with the USB cable but is not recognized.
• The battery indicator lamp lights amber.
• The wireless LAN connection has stopped.
• USB devices (USB flash drive, etc.) do not work.

"PWS Manager"

"PWS Manager"

• "PWS Manager" cannot be installed.
• What file formats are supported by "PWS Manager"?
• Files cannot be edited by "PWS Manager."
• How can I check the version of "PWS Manager"?
• I can't operate on some files.

Additional Information

Resetting

• How can I use the RESET switch?

Security setting for wireless LAN of this unit

• Is the security setting necessary?
• What security settings are available for wireless LAN of this unit?
• I have forgotten the password.

System software update

• About update of the system software of this unit (using smartphone/tablet)
• Update of the system software of this unit fails (using smartphone/tablet).

USB cable

• The USB cable cannot be connected to this unit.

Dedicated USB cable holder

• How can I use the USB cable holder?

USB AC adaptor

• USB devices cannot be used.

Troubleshooting

Troubleshooting

• Troubleshooting