Troubleshooting
If you have problems
If you have problems
Troubleshooting
Battery pack and power
- Cannot insert the battery pack into the camera
- Cannot turn on the camera
- Power turns off suddenly
- Remaining charge indicator is incorrect
- Charge lamp of the camera flashes while charging the battery
- Battery is not charged even if the Charge lamp turns off and charging is finished
Shooting still images/movies
- Cannot record images
- Image is blurred
- Image is out of focus
- Zoom does not work
- Cannot select the Face Detection function
- Flash does not work
- Fuzzy white circular spots appear in images shot using flash
- Close-up shoot function (Macro) does not work
- Date and time are not displayed on the screen
- F value and shutter speed flash when you press and hold the shutter button halfway down
- Image colors are not correct
- White or purple streaks appear in bright areas of the subject, or the whole screen of the image becomes reddish
- Noise appears in the image when you view the screen in a dark place
- Eyes of the subject come out red
- Dots appear and remain on the screen
- Cannot shoot images in succession
- Same image is shot several times
Viewing images
- Cannot play back images
- Date and time are not displayed
- Cannot display images in index mode
- Cannot hear music during slideshow
Computers
- Your computer does not recognize the camera
- Cannot import images
- Image and sound are interrupted by noise when you view a movie on a computer
- Images once exported to a computer cannot be viewed on the camera
Memory card
- You have formatted a memory card by mistake
- Images are recorded on internal memory even when a memory card is inserted into the camera
Internal memory
- Cannot play back or record images using internal memory
- Cannot copy stored data in internal memory to a memory card
- Cannot copy memory card data or computer data to internal memory
Printing
Others
- The lens gets fogged
- Camera turns off with the lens portion extended
- Camera becomes warm when you use it for a long time
- Clock Set screen appears when you turn on the camera
- Date or time is incorrect