Troubleshooting

If you have problems

If you have problems

• Troubleshooting

Troubleshooting

Battery pack and power

• You cannot insert the battery pack into the product.
• You cannot turn on the product.
• The power turns off suddenly.
• The remaining battery level indicator shows an incorrect level.
• The charge lamp on the product flashes when charging the battery pack.
• The battery pack has not been charged even if the charge lamp on the product has turned off.
• The battery pack is not charged.

Shooting still images/movies

• You cannot record images.
• Recording takes a long time.
• The image is out of focus.
• Zoom does not work.
• The flash does not work.
• Fuzzy white circular spots appear on images shot using the flash.
• The close-up shoot function (Macro) does not work.
• The recording date and time are not displayed on the screen.
• The date and time are recorded incorrectly.
• The aperture value and/or shutter speed flashes.
• The image colors are not correct.
• Noise appears in the image when you view the screen in a dark place.
• Dark shadow appears on the image.
• The eyes of the subject come out red.
• Dots appear and remain on the screen.
• You cannot shoot images continuously.
• The image is not clear in the viewfinder.
• The image is blurred.
• The flash takes too long to recharge.

Viewing images

• Images cannot be played back.
• The date and time are not displayed.
• The image cannot be deleted.
• The image was deleted by mistake.

GPS

• The product is not receiving a GPS signal. (DSC-HX400V)
• There is an excessive error in location information. (DSC-HX400V)
• It takes time to triangulate although the GPS assist data is taken in. (DSC-HX400V)
• The location information has not been recorded. (DSC-HX400V)

Wi-Fi

• You cannot find the wireless access point to be connected.
• [WPS Push] does not work.
• [Send to Computer] is canceled halfway.
• You cannot send movies to a smartphone.
• [Smart Remote Embedded] or [Send to Smartphone] is canceled halfway.
• The shooting screen for [Smart Remote Embedded] is not displayed smoothly./The connection between this product and the smartphone is disconnected.
• You cannot use One-Touch connection (NFC).

Computers

• The computer does not recognize this product.
• You cannot import images.
• The image and sound are interrupted by noise when viewing a movie on a computer.
• Images exported from a computer cannot be viewed on this product.

Memory cards

• Formatted the memory card by mistake.

Printing

• Images are printed with both edges cut off.
• You cannot print images with the date.

Others

• The lens gets fogged.
• The product stops with the lens portion extended./The product turns off with the lens portion extended.
• The product becomes warm when you use it for a long time.
• The Clock Set screen appears when you turn on the product.
• The number of recordable images does not decrease, or decreases two images at a time.
• The product does not work properly.

Messages

Messages

• Self-diagnosis display
• Warning messages

Situations this product has difficulty handling

Situations this product has difficulty handling

• Situations this product has difficulty handling