Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.
- Check that both the headset and the connected device are turned on.
- Turn up the volume of the connected device and the volume of the headset if they are too low.
- When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WI-OE600 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WI-OE600 Hands-Free)] cannot be selected, select [Headset (WI-OE600 Hands-Free)] on the settings of your computer to make connections.
*Depending on the video calling application you are using, this function may not be available.
**Names may vary according to the computer or the video calling application you are using.
- Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
-
If you are listening to music with the headset, stop playback and press the
(call) button to respond to an incoming call.
- Reset the headset.
- Initialize the headset, and pair the headset and the device again.
