Troubleshooting

Troubleshooting

Troubleshooting

• What can I do to solve a problem?

Power

• The headset is not turned on.

Charging

• Charging cannot be done.
• Charging time is too long.
• The headset cannot be recognized by a computer.
• The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch.

Multi-function button operation

• Sound volume cannot be adjusted.
• Unable to go to previous or next song.

Sound

• No sound
• Low sound level
• Low sound quality
• Sound skips frequently during playback.

Pairing

• Pairing cannot be done.

One-touch connection (NFC)

• Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)

BLUETOOTH connection

• Unable to make a BLUETOOTH connection
• Distorted sound
• The BLUETOOTH wireless communication range is short, or the sound skips.
• The headset does not operate properly.

Phone calls

• No voice from callers
• Low voice from callers

Resetting or initializing the headset

• Resetting the headset
• Initializing the headset to restore factory settings