Pairing and connecting with a computer (Windows 10)

You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.

Before you start the pairing operation, make sure that:

  • Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • The computer is placed within 1 m (3 feet) of the headset.
  • The headset is charged sufficiently.
  • The operating instructions of the computer is in hand.
  • Depending on the computer, the built-in Bluetooth adaptor should be turned on. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer.
  1. Enter pairing mode on this headset.

    Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically.

    When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the button for about 7 seconds.

    Make sure that the indicator flashes blue and red alternately after you release the button. You will hear a voice guidance “BLUETOOTH pairing”.

  2. Wake the computer up from sleep mode.
  3. Register the headset using the computer.
    1. Click the [Start] button, then [Settings].
    2. Click [Devices].

    3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function.

    4. Select [WH-CH500], then click [Pair].

    If passkey (*) input is required on the display of the computer, input “0000.”

    The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”.

    If they are not connected, refer to “Connecting to a paired computer (Windows 10).”

    If [WH-CH500] does not appear on the display, try again from step 3.

    *A Passkey may be called “Passcode,” “PIN code,” or “Password.”

Hint

Note

  • If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
  • Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

    • Pairing information has been deleted after repair, etc.
    • When a 9th device is paired.
      The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest connection time is replaced by the new one.
    • When the pairing information for the headset has been deleted from the Bluetooth device.
    • When the headset is initialized, all pairing information is deleted. In this case, delete the pairing information of the headset from the Bluetooth device, and then pair them again.
  • The headset can be paired with multiple devices, but can only play music from one paired device at a time.