Sound skips frequently during playback.
- Set the headset to the “Priority on stable connection” mode. For details, refer to "Switching the sound quality mode."
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Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
A: Location of the built-in antenna
- BLUETOOTH communications may be disabled, or noise or audio dropout may occur under the following conditions.
- There is a human body between the headset and the BLUETOOTH device. This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset.
- There is an obstacle, such as metal or wall, between the headset and the BLUETOOTH device.
- A device using 2.4 GHz frequency, such as a Wi-Fi device, cordless telephone, or microwave oven, is in use near this headset.