BRAVIA Smart StickNSZ-GU1

The Smart Stick cannot connect to the Internet.

  • Make sure that the Wireless LAN router is on.
  • Check the settings of the Wireless LAN router. For details, refer to the operating instructions supplied with the Wireless LAN router.
  • Move the Smart Stick and the Wireless LAN router closer to each other. The Wireless LAN connection is affected by the surrounding environment (the wall material, radio wave receiving condition, obstacles between the Smart Stick and the Wireless LAN router, etc.)
  • Move the Smart Stick away from devices that use a 2.4 GHz frequency band (microwaves, Bluetooth devices, cordless digital devices, etc.), or turn off such devices. These devices may interrupt the communication between the Smart Stick and the Wireless LAN router.
  • If you need MAC address in the Initial Setup Wizard, please select “Explain step” on “Connect to the Internet” screen.
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