Troubleshooting
Troubleshooting
Problems and solutions
- The error message “This TV is not supported” is displayed.
- There is no picture (screen is dark).
- The Smart Stick cannot connect to the Internet.
- Your TV cannot be controlled when a Cable/Satellite Box is not connected to the Smart Stick.
- The remote control cannot be used to control the Cable/Satellite Box connected to the Smart Stick.
- PIP (Picture-in-Picture) cannot be used.
- I want to add my DVR, but there is no DVR in the device list.
- The Blu-ray player connected to the HDMI IN jack of the Smart Stick cannot be added.
- The remote control does not function, or functions poorly.
- The remote control does not function.
- The LED on the remote control is flashing.
- The Smart Stick does not work, or you want to reboot the Smart Stick.
- I want to reset the Smart Stick to the factory default.