If the speaker does not function as expected, try the following steps to resolve the issue.

• Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
• Connect the speaker to an AC outlet via the AC adaptor to charge the battery.

  You may be able to resolve some issues by charging the battery.

• Push the RESET button on the rear of the speaker with a pointed object such as a pin.
  Then turn on the speaker.
• Initialize the speaker.

  All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted.

• Look up information about the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.