If the speaker does not function as expected, try the following steps to resolve the issue.

• Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
• Initialize the speaker.

  All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted.

• Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.