Troubleshooting
Troubleshooting
Troubleshooting
Main unit
Power supply
- Unable to turn on the speaker
- None of the speaker buttons can be operated.
- The speaker has entered standby mode or BLUETOOTH/Network standby mode unexpectedly.
- The power indicator does not turn off after disconnecting the AC power cord.
Sound
- No sound/Sound from only one speaker/Low sound level
- Distorted sound/Humming or noise in the speaker output
Remote control
Remote control operation
Network
Network connection
- The speaker cannot connect to the network. (Other equipment on the network cannot find or recognize the speaker.)
- The speaker cannot connect to the network via a Wi-Fi network connection.
- The speaker cannot connect to a network using the WPS button.
- The speaker does not appear in the device list on the computer's music playback application.
- The speaker does not appear in the device select screen on "SongPal."
Music Services
Home network (DLNA)
- The controller cannot find the speaker. (The controller cannot browse the contents of the speaker.)
- Music started automatically.
- The sound is interrupted.
- Playback does not start.
AirPlay
- The speaker cannot be found from an iPhone/iPod touch/iPad or computer with iTunes.
- Music started automatically.
- There is no sound, or the sound skips during playback.
- The speaker cannot be operated.
BLUETOOTH
Pairing
One-touch connection (NFC)
Sound
USB
USB device
- An unsupported USB device is connected.
- There is no sound.
- There is noise, skipping, or distorted sound.
- A USB device is not recognized.
- Playback does not start.
- Playback does not start from the first track.
- A USB device cannot be charged.
iPhone/iPad/iPod (USB-A)
- There is no sound.
- The sound is distorted.
- The iPhone/iPad/iPod does not function.
- The iPhone/iPad/iPod cannot be charged.