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The TV does not output picture and/or sound from the MHL device. (MHL supported models only)

  • Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.
  • Check if your device supports MHL.
  • Check if your TV supports MHL.
    The mark is located next to the HDMI IN 1/MHL port for MHL supported 2K models, or the HDMI IN 2/MHL port for MHL supported 4K models.