The TV does not output picture and/or sound from the MHL device. (MHL supported models only)

• Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.
• Check if your device supports MHL.
• Check if your TV supports MHL.
  The (MHL) mark is located next to the HDMI IN 1/MHL port for MHL supported 2K models, or the HDMI IN 2/MHL port for MHL supported 4K models.