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The TV cannot connect to the Internet/Network.

If the wireless network does not connect or disconnects, try the following.

  • Press the HOME button and check that the following setting is enabled.

    [Settings] — [Network & Internet] — [Wi-Fi]

  • Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
    • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
    • There are floors or walls between the wireless router and TV.
  • Turn the wireless router off and then on again.
  • If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [Add new network] under [Other options] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

  1. LAN: Press the HOME button, then select [Settings] — [Network & Internet] under Ethernet.
  2. Wi-Fi: Press the HOME button, then select [Settings] — [Network & Internet] under [Available networks] — [(Connected SSID)].

Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

Note

  • If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.

    LAN: Press the HOME button, then select [Settings] — [Network & Internet] under Ethernet.

    Wi-Fi: Press the HOME button, then select [Settings] — [Network & Internet] under [Available networks] — [(Connected SSID)].

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