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  • Troubleshooting
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  • An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control. (Cable/satellite box control compatible models only)

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An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control. (Cable/satellite box control compatible models only)

Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Channels & Inputs] — [External inputs].

  • Make sure that your TV supports the external device.
  • If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly.
  • Depending on the external devices, some buttons may not work.
  • Top
  • Troubleshooting
  • Connected devices
  • An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control. (Cable/satellite box control compatible models only)