No sound but good picture.

Select within the text to jump to the related settings screen.

• Check the volume control.
• Press the MUTE or VOL + button to cancel muting.
• Press the (Quick Settings) button, then select [Speakers] — [TV speakers].

  Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers].

• If headphones are connected, sound is not output from the TV speakers or audio system connected via ARC/eARC (only models equipped with an HDMI IN (eARC/ARC) terminal). Remove the headphones.