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The TV cannot connect to the Internet/Network.

If the wireless network does not connect or disconnects, try the following.

  • Press the (Quick Settings) button on the remote control and check that the following setting is enabled.

    [Settings] — [Network & Internet] — [Wi-Fi]

  • Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
    • Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
    • There are floors or walls between the wireless router and TV.
  • Turn the wireless router off and then on again.
  • If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [Add new network] under [Other options] to enter a network name (SSID).

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Checking the status of the network connection

  1. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Network status] — [Check Connection]. Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator).

Hint

  • The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site.

Note

  • If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.

    Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Network status].

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